Troubleshooting Guide
No light on the button.
The machine has turned “OFF” automatically; push the b utton or “UNLOCK” the machine.
Check the mains, plug, voltage, and fuse.
No coffee, no water.
Check that the water tank is filled.
Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push
the button to start.
Descale if necessary.
Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning
section.
Coffee is not hot enough.
Preheat cup with hot drinking water from the tap.
Descale if necessary.
The machine doesn’t start and has light steady on.
Check that lever is properly locked.
If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position,
that the lever is properly locked and push the button to start.
If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close,
lock the machine and push the button to start one of these operations.
The machine doesn’t start and light blinks alternately; 1 blink and 1 pause.
Fill the water tank and push button to start.
Check that lever is properly locked.
Light blinks while machine is running.
If coffee is flowing normally, this indicates the machine is working properly.
If only water is flowing, the machine is executing a user request for either cleaning, descaling or
emptying the system. Refer to the corresponding paragraph in this user manual.
If there is no intention to clean, descale, or empty the system, then push the button to stop the
machine. If the machine is still blinking, exit descaling mode by holding the button for at least 7
seconds
If problem persists, call Nespresso.
Light blinks and machine is not running.
It will take some time before the coffee flow comes out (due to barcode reading and pre-wetting
the coffee).
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