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13
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power,
press and hold the "ON/OFF/STANDBY" button for one second (an alarm will beep once briefly
after the interval has passed); then, unplug the UPS from the wall outlet. If you store your
UPS for an extended period of time, recharge the UPS batteries once every three months:
plug the UPS into a wall outlet; allow it to charge for 12 hours; and then unplug it and place
it back in storage. Note: after you plug the UPS in, it will automatically begin charging its
batteries; however, it will not supply power to its outlets (see Quick Installation section). If you
leave your UPS batteries discharged for an extended period of time, they will suffer a
permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from
Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning
your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured
carrier to the address given to you when you request the RMA.
17-06-249-932406.indb 13 6/20/2017 4:49:19 PM
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