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Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needle and
can be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
exit needle care instructions.
• Clean the coffee maker entrance needle. Refer to the
entrance needle care instructions.
Coffee Maker Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder,
make sure that the handle is pushed down securely and the
brew buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX line. Make sure
the water reservoir is seated properly in its base. If the add
water light continues to be illuminated even after refilling,
contact Customer Service.
• If the small cup, small mug, and large mug lights are all on
simultaneously, lift handle and remove K-Cup® pod (if present
in the coffee maker). Close handle and place a large mug on
the drip tray. Press the power button once. The coffee maker
may dispense hot water.
• If the small cup, small mug and large mug lights all blink
simultaneously, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the exit needle
care instructions.
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup® pod.
• The coffee maker may need to be descaled. If you have
repeated the descale procedure on your coffee maker
two times and it is still only brewing a partial cup, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug coffee maker into its own grounded outlet. If the
electric circuit is overloaded with other appliances, your
coffee maker may not function properly. The coffee maker
should be operated on its own circuit, separate from other
appliances.
• For energy savings, the coffee maker automatically turns
off 2 hours after the last brew. Press the power button and
the green power light will illuminate.
• If the coffee maker still doesn’t have power, contact
Customer Service.
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