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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
About the voice guidance
In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset.
By using the “Sony | Headphones Connect” app, you can change the language of the voice guidance, turn on/off the
voice guidance, and set the voice guidance volume. For more details, refer to the “Sony | Headphones Connect” app
help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When entering pairing mode automatically by putting the headset units into your ears for the first time after purchase
or after initializing the headset (when there is no pairing information on the headset) / When manually entering
pairing mode and putting the headset units into your ears: “Pairing”
When the remaining battery charge of the headset is low: “Low battery”
When automatically turning off due to low battery of the headset: “Battery is empty”
When setting the voice guidance volume: “Voice guidance test”
When Google Assistant is not available on the smartphone connected to the headset even when operating the
headset unit to which Google Assistant is assigned: “Google Assistant is not connected”
When Amazon Alexa is not available on the smartphone connected to the headset even when operating the headset
unit to which Amazon Alexa is assigned: “Either your mobile device isn’t connected; or you need to open the Alexa
App and try again”
When operating Voice Assistant while connected in LE Audio: “The [Voice Assistant] is not available. Please open the
Headphones Connect and check the [Voice Assistant] settings.”
When [Connect to 2 devices simultaneously] is turned on and [LE Audio connection setting for headphones] is set to
[LE Audio Priority] in the “Sony | Headphones Connect” app and switching from Classic Audio connection to LE Audio
connection: “Multipoint connection has been disabled. Please open the Headphones Connect and check the
[Connect to 2 devices simultaneously] settings.”
When Quick Access is not available because Service Link is turned off: “Launch Headphones Connect to activate
Service Link”
When the corresponding app is not launched even if you operate the headset unit to which Quick Access is assigned:
“App assigned to the Quick Access is not launched on the mobile device”
When operating Quick Access while connected in LE Audio: “The Quick Access is not available. Please open the
Headphones Connect and check the [Services] tab.”
When Safe Volume Control starts: “The [Safe volume control] limits the volume.”
Note
When changing the language of the voice guidance, it may take up to about 20 minutes.
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will not return to the factory settings.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset units into the charging case, and close the charging case lid to turn them off, then remove the headset units from the
charging case to turn them on again.
5-048-298-11(1) Copyright 2023 Sony Corporation
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