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en-us Troubleshooting
28
Issue Cause and troubleshooting
is displayed. The cooktop is unable to connect to your home network or to the hood.
1. Switch the appliance off and on again.
a If the fault was a one-off occurrence, the message disappears.
2. If the message appears again, call Customer Service. Please specify the exact
error message when calling.
→
"Customer Service", Page30
/ The supply voltage is incorrect. It is outside the normal operating range.
▶ Contact your electrical utility provider.
and cooking zones do not heat
up
Demo mode is activated.
1. Disconnect the appliance from the power supply for 30 seconds by switching off
the circuit breaker or fuse in the electrical panel.
2. Touch any touch field within the next 3minutes.
10.1 Additional information
Notes
¡ If
lights up on the display, press and hold the touch
key for the cooking zone in question, in order to read
the fault code.
¡ If the fault code is not listed in the table, disconnect the
cooktop from the power supply, wait 30seconds, and
then reconnect it again. If the display appears again,
contact Customer Support and tell them the precise
fault code.
¡ If a fault occurs, the appliance will not switch to standby
mode.
10.2 Testing cookware suitability
With this function you can check the speed and quality of
the cooking process for individual pieces of cookware.
Requirements
¡ The cookware is cold.
¡ You have read the recommendations for induction cook-
ing →
Page9
.
1. Fill the cookware with approximately 8oz. (200ml) of
water.
2. Place the cookware on the cooking zone that best
matches the base of the cookware. Center the cook-
ware on the cooking zone.
If the diameter of the cooking zone is much smaller than
the diameter of the cookware, only the middle of the
cookware will heat up. This may have a negative effect
on the cooking results.
3. Select
in the basic settings.
→
"Changing the basic settings", Page19
4. Touch any control element in the settings range.
a
flashes in the cooking zone display.
a The result of the test appears in the cooking zone dis-
play after 10seconds.
→
"Possible Results for Cookware Suitability Test",
Page28
Possible Results for Cookware Suitability Test
There are three possible outcomes for the cookware suit-
ability test.
Dis-
pla
y
Meaning
The cookware is not suitable for the cooking zone.
It will not heat up.
If possible, test the cookware again on a smaller
cooking zone.
The cookware takes longer than expected to heat
up. The cooking process is not ideal.
If possible, test the cookware again on a smaller
cooking zone.
The cookware heats up correctly. The cooking
process is good.
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