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Problem Possible Causes What To Do
Water hard sometimes
Using hot water while the water
softeningsgstem is regenerating
• Avoid using hot water during water softening sgstem
recharge because the water heater will refill with hard water.
SeeAutomatic Hard Water Bypass During Rechargesection,
page 13.
Control HARDNESS number setting
too low
Pressthe MODE button until arrow points to HARDNESS.
Be sure the number shown is the same as the actual grains per
gallon hardness of gour water supplg. See the Programming
the Contro! section if a change in the setting is needed.
Grains of hardness in gour water
supplg have increased
Water hardnesscan change over time, especiallg in well water.
To check, have the water tested bg a water analgsis laboratorg
or call gour local water department. Adjust the HARDNESS
number setting as needed.
Water feels slippery Absence of hardness minerals • This is normal. Hardness in water gives it the abrasive feel
after installation of gou mag have been accustomed to. The slipperg feel isthe
water softening system clean feel of soft water.
Water softening system Water softening sgstem is a • Does not use much salt to regenerate-verg efficient.
not using any salt "demand" unit
Possible salt bridge • Seethe About the Water Softener Sgstem section, page 14.
Possible plugged nozzle and venturi • Seethe About the Water Softener Sgstem section, page 14.
Water is blue color Acidic water in copper plumbing • Have the water tested at once.
after water softening
system was installed
Water softening system Meter turbine stuck • See the Service: Manua!!_]Initiated Electronics Diagnostics
not regenerating section for troubleshooting procedures, page 17.
Callfor service.
Sensor wire not plugged into • See the Service: Manua!!_]Initiated Electronics Diagnostics
the control section for troubleshooting procedures, page 17.
Callfor service.
No power to unit • Check the circuit breaker or fuses.
Mechanical defect • Callfor service.
Cloudiness on glassware Combination of soft water and • This is called etching and is permanent. To prevent this
(automatic dishwashersl too much detergent from happening, use less detergent if gou have soft water.
Wash glassware in the shortest cgcle that will get them clean.
Excessive/high level Valve drain hose pinched, • Ang restriction in this drain hose mag prevent proper
of water in brine tank plugged, elevated too high operation of the nozzle and venturi and reduce or prevent
or otherwise restricted brine draw during recharge.
Nozzle and venturi dirtg, incorrectlg
assembled or damaged
• Seethe Cleaningthe Nozzle and VenturiAssembly section,
page 14.With water pressure to the water softening sgstem
off, take the nozzleassemblg apart. Inspect, clean and
replace as needed.Ang foreign particle(s),scratches, nicks,
etc.,in the passages can prevent operation. Be sure holes
in the gasket are centered over holes in the housing.
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