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Appendix
50
Your earbuds sound comes slower than the screen when playing
videos and games
The earbuds may have a time lag between the video and sound output when playing videos
or games when connected to a mobile device.
The noise controls mode does not work well
•
Wear both earbuds in your ears and launch active noise canceling, which is one of the
noise controls mode. If you are unsure if the active noise canceling feature is activated,
check it on the Galaxy Wearable app.
•
Check whether there is a buildup of foreign materials in the microphones located at the
top and bottom of the earbuds, and clean them if required.
•
Ensure that the latest software version is installed on the earbuds.
Your Galaxy Buds2 Pro are hot to the touch
When you use the Galaxy Buds2 Pro for an extended period of time, they may feel hot to the
touch. This is normal and should not affect your Galaxy Buds2 Pro’s lifespan or performance.
If the Galaxy Buds2 Pro overheat or feel hot for a prolonged period, do not use them for a
while. If the Galaxy Buds2 Pro continue to overheat, contact a Samsung Service Center or an
authorized service center.
A small gap appears around the outside of the Galaxy Buds2 Pro
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
When the earbuds are removed from your ears, the ear tips are turned
upside down
Depending on how you wear the earbuds and the direction in which the earbuds are
removed, the ear tips may turn over. In this case, turn them over in the original direction and
use it again.
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