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44
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EN
TROUBLESHOOTING
Problem What to Do
Adjusting the volume
on my computer has no
eect on the volume of
the VB1.
Your computer may not have the VB1 selected as the
default audio playback device (even if your meeting
software is working properly with the VB1).
Windows: Click the speaker icon in the system
tray (in the taskbar) and select Bose Videobar VB1
as the playback device.
macOS: Click the Apple icon in the upper-
left corner of the screen, and select System
Preferences, click Sound, and then click Output.
Select Bose Videobar VB1 in the list of devices.
The volume level of my
computer or mobile
device changed suddenly
when I connected my
computer or mobile
device to the VB1.
This is normal. The VB1 automatically synchronizes the
volume level of all devices when they connect to it.
Bose Videobar VB1 is not
listed as a microphone,
speaker, or camera in my
meeting software.
Wait approximately 30 seconds for your computer to
register the VB1 as a microphone, speaker, and camera
device.
If this still does not work, try the following solutions:
Make sure the USB cable is connected securely to
your computer.
Try connecting to a dierent USB port on your
computer.
Make sure the VB1 is powered on (connected
securely to its power outlet).
Make sure the USB cable is connected securely to
the USB-C port on the rear panel of the VB1.
Try using a shorter USB cable.
My meeting software is
displaying a message that
the video is not working
or cannot start.
This is usually caused when the Bose Work
Configuration app or another unified communications
client is already using and controlling the camera. Close
the other app that is using the video.
When I try to connect to
the VB1 using the Bose
Work Configuration
WebUI, my browser
displays a security
warning.
This is normal as the VB1 does not provide a security
certificate based on a dynamically allocated IP address.
See Bose Work Configuration App and WebUI (Page
24) for specific instructions. (If you are ever unsure
about performing an operation on your computer,
in a web browser, etc., check with your IT/system
administrator first.)
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