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Removing the Device, Mount, and Suction Cup
Removing the Device from the Mount
1 Press the release tab or button on the mount.
2 Tilt the top of the device downward, and lift the device from the mount.
Removing the Mount from the Suction Cup
1 If necessary loosen the nut that secures the mount to the suction cup ball.
2 Turn the device mount to the right or left.
3 Apply pressure until the socket on the mount releases the ball on the suction cup.
Removing the Suction Cup from the Windshield
1 Flip the lever on the suction cup toward you.
2 Pull the tab on the suction cup toward you.
Troubleshooting
My video recordings are blurry
• Clean the camera lens (Cleaning the Camera Lens, page57).
• Clean the windshield in front of the camera.
• Verify the area of the windshield in front of the camera is cleared by the windshield wipers, and move the
device, if necessary.
My video recordings are choppy or incomplete
• For the best camera and video results, use a high-quality memory card with a speed rating of class 10 or
higher.
A slower memory card may not record video quickly enough.
• If you are viewing videos on your smartphone using a wireless connection to the camera, try viewing them in
another location with less wireless interference, or try transferring videos to the smartphone.
• Transfer important recordings to a computer or smartphone, and format the memory card .
• If the device displays a memory card error alert, first try formatting the memory card and then, if necessary,
replace the memory card (Installing the Dash Camera Memory Card, page2).
• Update your device to the latest software (Map and Software Updates, page54).
58 Troubleshooting
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