User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.
© Copyright 2020 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2020
Document Part Number: M11832-001
Product Notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About this guide
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
iv About this guide
Table of contents
1 Computer features ........................................................................................................................................ 1
Product features .................................................................................................................................................... 1
Components ........................................................................................................................................................... 1
Serial number location .......................................................................................................................................... 2
Setup ...................................................................................................................................................................... 2
Warnings and cautions ........................................................................................................................ 2
Mounting and orienting the thin client ............................................................................................... 3
HP Quick Release ............................................................................................................... 3
Supported mounting options ............................................................................................ 6
Supported orientation and placement ............................................................................. 9
Unsupported placement ................................................................................................. 10
Routine thin client care ................................................................................................... 11
Installing the stand ........................................................................................................................... 11
Securing the thin client ..................................................................................................................... 13
Connecting the AC power cord .......................................................................................................... 14
Hardware changes ............................................................................................................................................... 14
Removing and replacing the access panel ........................................................................................ 14
Removing the access panel ............................................................................................ 15
Replacing the access panel ............................................................................................. 17
Locating internal components .......................................................................................................... 18
Replacing the M.2 storage module ................................................................................................... 18
Removing and replacing the battery ................................................................................................ 20
Upgrading system memory ............................................................................................................... 21
Installing a memory module ........................................................................................... 22
2 Troubleshooting .......................................................................................................................................... 24
Computer Setup (F10) Utilities ............................................................................................................................ 24
Using Computer Setup (F10) Utilities ................................................................................................ 24
Computer Setup—File ....................................................................................................................... 25
Computer Setup—Storage ................................................................................................................ 26
Computer Setup—Security ............................................................................................................... 27
Computer Setup—Power .................................................................................................................. 28
Computer Setup—Advanced ............................................................................................................. 28
Changing BIOS Settings from the HP BIOS Conguration Utility (HPBCU) .......................................................... 30
Updating or restoring a BIOS ............................................................................................................................... 32
Diagnostics and troubleshooting LEDs ............................................................................................................... 33
v
Wake-on LAN ....................................................................................................................................................... 33
Startup sequence ................................................................................................................................................. 34
Resetting the setup and power-on passwords ................................................................................................... 34
Power-on diagnostic tests ................................................................................................................................... 34
Interpreting POST diagnostic front panel lights and audible codes ................................................................... 35
Basic troubleshooting .......................................................................................................................................... 36
No-disc (no-ash) computer troubleshooting .................................................................................................... 38
Conguring a PXE server ..................................................................................................................................... 39
Using HP ThinUpdate to restore the image ......................................................................................................... 39
Device management ............................................................................................................................................ 40
Statement of Volatility ........................................................................................................................................ 40
3 Using HP PC Hardware Diagnostics ................................................................................................................ 42
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .......................................... 42
Customizing Remote HP PC Hardware Diagnostics UEFI settings ...................................................................... 42
4 Power cord set requirements ........................................................................................................................ 43
General requirements .......................................................................................................................................... 43
Japanese power cord requirements .................................................................................................................... 43
Country-specic requirements ............................................................................................................................ 43
5 Computer operating guidelines, routine care, and shipping preparation .......................................................... 45
Operating guidelines and routine care ................................................................................................................ 45
Cleaning your computer ...................................................................................................................................... 45
Removing dirt and debris from your computer ................................................................................ 45
Cleaning your computer with a disinfectant ..................................................................................... 46
Shipping preparation ........................................................................................................................................... 47
6 Specications .............................................................................................................................................. 48
7 Electrostatic discharge ................................................................................................................................ 49
8 Accessibility ................................................................................................................................................ 50
HP and accessibility ............................................................................................................................................. 50
Finding the technology tools you need ............................................................................................ 50
The HP commitment ......................................................................................................................... 50
International Association of Accessibility Professionals (IAAP) ....................................................... 51
Finding the best assistive technology .............................................................................................. 51
Assessing your needs ..................................................................................................... 51
Accessibility for HP products .......................................................................................... 51
vi
Standards and legislation .................................................................................................................................... 52
Standards .......................................................................................................................................... 52
Mandate 376 – EN 301 549 ............................................................................................ 52
Web Content Accessibility Guidelines (WCAG) ................................................................ 52
Legislation and regulations .............................................................................................................. 53
Useful accessibility resources and links .............................................................................................................. 53
Organizations .................................................................................................................................... 53
Educational institutions .................................................................................................................... 53
Other disability resources ................................................................................................................. 54
HP links .............................................................................................................................................. 54
Contacting support .............................................................................................................................................. 54
Index ............................................................................................................................................................. 55
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viii
1 Computer features
This chapter provides you with an overview of your thin client features.
Product features
To identify a typical computer conguration, read this section. Features vary depending on the model.
For more information about the hardware and software installed on this thin client, go to http://
www.hp.com/go/quickspecs and search for this thin client.
Various options are available for your thin client. For more information about some of the available options,
go to the HP website at http://www.hp.com and search for your specic thin client.
Components
To identify the thin client components, use this illustration and table.
Product features 1
Table 1-1 Identifying the front panel components
Front panel components
1 USB SuperSpeed ports (2) 8 Optional port. If used, can provide dual coaxial cable
connectors for the following: external antenna, serial port,
VGA port, HDMI port, 2× USB Type-A ports, dual role/
alternate mode USB Type-C® port
2 USB ports (2) 9 Power button
3 RJ-45 (network) jack 10 USB Type-A port
4 DisplayPort™ connector 11 USB Type-C charging port
5 DisplayPort connector 12 Audio-out (headphone)/Audio-in (microphone) combo jack
6 Power connector 13 Activity light
7 Security cable slot
Serial number location
Your thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
Setup
Follow the instructions carefully to set up your thin client.
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
2 Chapter 1 Computer features
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Install the thin client in a location where children are unlikely to be present.
Disconnect power from the thin client and allow the internal system components to cool before you touch
them.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
posture, and health and work habits for thin client users, and provides important electrical and mechanical
safety information. The Safety & Comfort Guide is located on the HP website at http://www.hp.com/ergo.
WARNING! Energized parts are inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
IMPORTANT: Static electricity can damage the electrical components of the thin client or optional
equipment. Before beginning the following procedures, be sure that you are discharged of static electricity by
briey touching a grounded metal object. See Electrostatic discharge on page 49 for more information.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. To
prevent damage to internal components, you must disconnect the AC power cord from the power source
before opening the thin client.
NOTE: An optional Quick Release mounting bracket is available from HP for mounting the thin client to a
wall, desk, or swing arm. When the mounting bracket is used, do not install the thin client with the I/O ports
oriented towards the ground.
Mounting and orienting the thin client
You can mount and orient the thin client in several dierent ways.
IMPORTANT: Use an HP-approved mounting bracket to avoid cracking the thin client.
HP Quick Release
An optional Quick Release mounting bracket is available from HP for mounting the thin client to a wall, desk,
or swing arm. When the mounting bracket is used, do not install the thin client with the I/O ports oriented
towards the ground.
This thin client incorporates four mounting points on the right side of the unit. These mounting points follow
the VESA (Video Electronics Standards Association) standard, which provides industry-standard mounting
interfaces for Flat Displays (FDs), such as at panel monitors, at displays, and at TVs. The HP Quick Release
connects to the VESA-standard mounting points, allowing you to mount the thin client in a variety of
orientations.
NOTE: When mounting to a thin client, use the 10 mm screws supplied with the HP Quick Release.
Setup 3
To use the HP Quick Release:
1. Lay the thin client down with the right side up and the front side with the HP logo facing you.
2. Lift the side cover at the recess (1), and then remove the cover (2) from the thin client.
NOTE: Retain the side cover for possible future use.
4 Chapter 1 Computer features
3. Set the thin spacer into the depression on the right side of the thin client.
NOTE: Two spacers are included with the thin client. Use the thinner spacer when mounting the thin
client.
4. Using four 10 mm screws included in the mounting device kit, attach one side of the HP Quick Release to
the thin client as shown in the following illustration.
Setup 5
5. Using four screws included in the mounting device kit, attach the other side of the HP Quick Release to
the device to which you will mount the thin client. Be sure that the release lever points upward.
6. Slide the side of the mounting device attached to the thin client (1) over the other side of the mounting
device (2) on the device where you want to mount the thin client. An audible click indicates a secure
connection.
IMPORTANT: To ensure proper function of the HP Quick Release and a secure connection of all
components, be sure that both the release lever on one side of the mounting device and the rounded
opening on the other side face upward.
NOTE: When attached, the HP Quick Release automatically locks in position. You need to slide the lever
only to one side to remove the thin client.
Supported mounting options
The following illustrations demonstrate some of the supported mounting options for the mounting bracket.
On the back of a monitor:
6 Chapter 1 Computer features
On a wall:
Under a desk:
Setup 7
Into a dual VESA® mount:
1.
2.
8 Chapter 1 Computer features
3.
4.
Supported orientation and placement
The following illustrations demonstrate some of the supported orientation and placement options for the
thin client.
NOTE: You must adhere to the HP-supported orientation to ensure your thin clients function properly.
Unless the thin client is mounted with the HP Quick Release, you must operate it with the stand attached to
ensure proper airow around the thin client.
● HP supports the horizontal orientation for the thin client:
Setup 9
● HP supports the vertical orientation for the thin client:
● You can place the thin client under a monitor stand with at least 2.54 cm (1 in) clearance:
Unsupported placement
HP does not support the following placements for the thin client:
IMPORTANT: Unsupported placement of thin clients could result in operation failure, damage to the devices,
or both.
Thin clients require proper ventilation to maintain operating temperature. Do not block the vents.
Do not install the thin client with the I/O ports oriented towards the ground.
● In a desk drawer:
10 Chapter 1 Computer features
● With a monitor on the thin client:
Routine thin client care
Use the following information to properly care for your thin client:
● Never operate the thin client with the outside panel removed.
● Keep the thin client away from excessive moisture, direct sunlight, and extreme heat and cold. For
information about the recommended temperature and humidity ranges for the thin client, go to
http://www.hp.com/go/quickspecs.
● Keep liquids away from the thin client and keyboard.
● Turn o the thin client and wipe the exterior with a soft, damp cloth as needed. Using cleaning products
can discolor or damage the nish.
Installing the stand
You can use the thin client in either a tower or horizontal orientation with the stand included with the thin
client.
IMPORTANT: Unless the thin client is mounted with the HP Quick Release, it must be operated with the
stand attached to ensure proper airow around the thin client.
Setup 11
1. Remove or disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
5. Tower orientation: Attach the stand to the bottom of the thin client.
1. Turn the thin client upside down and locate the two screw holes in the grid on the bottom of the
thin client.
2. Position the stand over the bottom of the thin client (1) and line up the captive screws in the stand
with the screw holes in the thin client.
3. Tighten the captive screws securely (2).
6. Horizontal orientation: Attach the stand to the right side of the thin client.
● Lay the thin client down with the right side up and the front side with the HP logo facing you.
Lift the side cover at the recess (1), and then remove the cover (2) from the thin client.
NOTE: Retain the side cover for possible future use.
12 Chapter 1 Computer features
Lay the thin client down with the right side up and locate the two screw holes in the grid on the
right side of the thin client.
Position the stand over the side of the thin client (1) and line up the captive screws in the stand
with the screw holes in the thin client (2).
Tighten the captive screws securely.
7. Reconnect the AC power cord and then turn the thin client on.
NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the thin client remain
clear and free of obstructions.
8. Lock any security devices that were disengaged when the thin client cover or access panel was removed.
Securing the thin client
Your thin client is designed to accept a security cable. The security cable prevents unauthorized removal of
the thin client, as well as preventing access to the secure compartment.
To order this option, go to the HP website at http://www.hp.com and search for your specic thin client.
1. Locate the security cable slot on the back panel.
Setup 13
2. Insert the security cable lock into the slot (1), and then use the key to lock it (2).
NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from
being mishandled or stolen.
Connecting the AC power cord
Connect a power cable to your computer by following these steps.
1. Connect the power adapter to the thin client (1).
2. Connect the power cord to the power adapter (2).
3. Connect the power cord to an AC outlet (3).
Hardware changes
You can change or replace certain thin client hardware.
Removing and replacing the access panel
Remove the access panel to replace or upgrade internal components.
14 Chapter 1 Computer features
Removing the access panel
To remove the access panel, use these procedures.
WARNING! Before removing the access panel, be sure that the thin client is turned o and the AC power cord
is disconnected from the AC outlet.
To remove the access panel:
1. Remove or disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
1. Turn the thin client upside down and locate the two screw holes in the grid on the bottom of the
thin client.
Hardware changes 15
2. Loosen the captive screws to release the stand (1) and pull the stand o the thin client (2).
Tower orientation
Horizontal orientation
6. Lay the unit at on a stable surface with the left side up.
7. Release the latch (1) on the right side of the rear I/O panel, rotate the I/O panel (2) to the left, and then
lift it o the thin client.
16 Chapter 1 Computer features
8. Remove the screw that secures the access panel to the chassis (1).
9. Rotate the back up the access panel upward and lift it o the thin client (2).
Replacing the access panel
To replace the access panel, use these procedures.
To replace the access panel:
1. Insert and rotate the access panel into place on top of the chassis (1), and then replace the screw (2).
Hardware changes 17
2. Insert the hooks on the left side of the rear I/O panel (1) into the left side of the back of the chassis,
rotate the right side (2) to the chassis, and then press it to the chassis until it locks in place.
3. Replace the thin client stand.
4. Reconnect the AC power cord and turn on the thin client.
5. Lock any security devices that were disengaged when the thin client access panel was removed.
Locating internal components
Use this illustration and table to identify thin client internal components.
Table
1-2 Identifying the front panel components
Item Component
1 Battery
2 System memory module
3 M.2 socket for a 30 mm (2230) or 80 mm (2280) M.2 primary storage module
Replacing the M.2 storage module
You can install a 30 mm (2230) or 80 mm (2280) M.2 primary storage module in the thin client. To replace the
M.2 storage module, use these procedures.
18 Chapter 1 Computer features
To replace the M.2 storage module:
1. Remove the thin client access panel. See Removing the access panel on page 15.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components
to cool before you touch them.
2. Locate the M.2 socket on the system board. See Locating internal components on page 18.
3. Loosen the screw securing the storage module until the end of the module can be raised.
4. Pull the storage module out of the socket.
5. Pull the screw kit o of the storage module and attach it to the replacement storage module.
Hardware changes 19
6. Slide the new storage module into the M.2 socket on the system board and press the module connectors
rmly into the socket.
NOTE: A storage module can be installed in only one way.
7. Press the storage module down and use a screwdriver to tighten the screw and secure the module to the
system board.
8. Replace the access panel. See Replacing the access panel on page 17.
Removing and replacing the battery
To remove and replace the battery, use these procedures.
WARNING! Before removing the access panel, be sure that the thin client is turned o and the AC power cord
is disconnected from the AC outlet.
To remove and replace the battery:
1. Remove the thin client access panel. See Removing the access panel on page 15.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components
to cool before you touch them.
2. Locate the battery on the system board. See Locating internal components on page 18.
20 Chapter 1 Computer features
3. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
4. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
5. Replace the access panel. See Replacing the access panel on page 17.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com and search for “recycle.”
Table
1-3 Battery icon denitions
Icon Denition
Batteries, battery packs, and accumulators should not be disposed of together with the general household
waste. In order to forward them to recycling or proper disposal, please use the public collection system or
return them to HP, an authorized HP partner, or their agents.
The Taiwan EPA requires dry battery manufacturing or importing rms, in accordance with Article 15 or the
Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or
promotions. Contact a qualied Taiwanese recycler for proper battery disposal.
Upgrading system memory
The memory socket on the system board is populated with one memory module. To achieve the maximum
memory support, you can populate the memory socket with up to 16 GB of memory.
For proper system operation, the memory module must adhere to the following specications:
● Industry-standard 260-pin Small Outline DIMM (SODIMM)
● Unbuered non-ECC PC4-19200 DDR4-2400 MHz
● 1.2 volt DDR4-SDRAM memory module
The thin client supports the following:
● Single-rank and dual-rank modules
● Single-sided and double-sided memory modules
Hardware changes 21
A higher-speed DDR4 SODIMM module will actually operate at a maximum system memory speed of 2400
MHz.
NOTE: The system does not operate properly when a unsupported memory module is installed.
Installing a memory module
To install a memory module, use these procedures.
IMPORTANT: You must unplug the power cord and wait approximately 30 seconds for the power to drain
before adding or removing the memory module. Regardless of the power-on state, voltage is always supplied
to the memory module as long as the thin client is plugged into an active AC outlet. Adding or removing the
memory module while voltage is present can cause irreparable damage to the memory module or system
board.
The memory module socket has gold-plated metal contacts. When upgrading the memory, it is important to
use a memory module with gold-plated metal contacts to prevent corrosion or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the thin client. Before beginning the following
procedures, be sure that you are discharged of static electricity by
briey touching a grounded metal object.
For more information, see Electrostatic discharge on page 49.
When handling a memory module, be careful not to touch any of the contacts. Doing so can damage the
module.
To install a memory module:
1. Remove the thin client access panel. See Removing the access panel on page 15.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components
to cool before you touch them.
2. Locate the memory module on the system board. See Locating internal components on page 18.
3. To remove the memory module, press outward on the latches on each side of the memory module (1),
rotate the memory module up, and then pull the memory module out of the socket (2).
22 Chapter 1 Computer features
4. Slide the new memory module (1) into the socket at approximately a 30° angle, and then press the
memory module down (2) so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory socket.
5. Replace the access panel. See Replacing the access panel on page 17.
The thin client automatically recognizes the new memory when you turn on the thin client.
Hardware changes 23
2 Troubleshooting
This chapter provides you with information to help troubleshooting your thin client.
Computer Setup (F10) Utilities
This information provides details of the Computer Setup Utility.
Use Computer Setup (F10) Utility to do the following tasks:
● Change settings from the defaults or restore the settings to default values.
● Set the system date and time.
● Set, view, change, or verify the system conguration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as solid-state drives or USB ash media devices.
● Select POST Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)
messages. POST Messages Disabled suppresses most POST messages, such as memory count, product
name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the
mode selected. To manually switch to Post Messages Enabled during POST, press any key (except f1
through f12).
● Enter the Asset Tag or property identication number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during startup.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings
described in this section.
● Secure integrated I/O functionality, including the USB, audio, or embedded NIC, so that they cannot be
used until they are unsecured.
Using Computer Setup (F10) Utilities
You can access Computer Setup only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete these steps:
1. Turn on or restart the computer.
2. Press either esc or f10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
Pressing esc displays a menu that allows you to access dierent options available at startup.
NOTE: If you do not press esc or f10 at the appropriate time, you must restart the computer and again
repeatedly press esc or f10 when the power button light turns white to access the utility.
NOTE: You can select the language for most menus, settings, and messages using the Language
Selection option using the f8 key in Computer Setup.
24 Chapter 2 Troubleshooting
3. If you pressed esc, press f10 to enter Computer Setup.
A choice of ve headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power,
and Advanced.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option that you want, and then press enter. To return to the Computer Setup Utilities menu,
press esc.
5. To apply and save changes, select File, and then select Save Changes and Exit.
● If you have made changes that you do not want applied, select Ignore Changes and Exit.
● To reset to factory settings, select Apply Defaults and Exit. This option restores the original
factory system defaults.
IMPORTANT: Do not turn the computer power o while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn o the computer only after exiting
the F10 Setup screen.
Computer Setup—File
This table provides information about the Computer Setup File menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 2-1 Computer Setup—File
Option Description
System Information Lists:
● Product name
● SKU number
● System board CT number
● Processor type
● Processor speed
● Processor stepping
● Cache size (L1/L2/L3)
● Memory size
● Integrated MAC
● System BIOS
● USB Type-C PD FW Version
● TPM Firmware Version
● Chassis serial number
● SKU Number
● UUID
● Asset tracking number
● Feature Byte
● Build ID
About Displays copyright notice.
Computer Setup (F10) Utilities 25
Table 2-1 Computer Setup—File (continued)
Option Description
Flash System BIOS Allows you to ash system BIOS or device rmware from a USB recovery key.
Set Time and Date Allows you to set system time and date.
Default Setup Allows you to:
● Save Current Settings as Default
● Restore Factory Settings as Default
Apply Defaults and Exit Loads the original factory system conguration settings for use by a subsequent Apply Defaults and Exit
action.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to current system conguration, exits Computer Setup, and reboots.
Computer Setup—Storage
This table provides information about the Computer Setup Storage menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 2-2 Computer Setup—Storage
Option Description
Device conguration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and
options are displayed. The following options can be presented:
Hard Disk—Size, model, rmware version, serial number.
Secure Erase—Allows you to use the software utility to issue a Secure Erase instruction to a target
storage device during the next boot.
Storage Options External USB Storage Boot—Allows you to set USB storage device.
Boot Order Allows you to:
● Specify the order in which EFI boot sources (such as a internal drive, USB hard drive, or USB optical
drive) are checked for a bootable operating system image. Each device on the list can be individually
excluded from or included for consideration as a bootable operating system source. EFI boot sources
always have precedence over legacy boot sources.
● Specify the order in which legacy boot sources (such as a network interface card, internal drive, or
USB optical drive) are checked for a bootable operating system image. Each device on the list can be
individually excluded from or included for consideration as a bootable operating system source.
● Specify the order of attached hard drives. The rst hard drive in the order has priority in the boot
sequence and is recognized as drive C (if any devices are attached).
NOTE: You can use f5 to disable individual boot items, as well as disable EFI boot or legacy boot.
NOTE: MS-DOS drive lettering assignments might not apply after a non-MS-DOS operating system
starts.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specied in Boot Order, restart the
computer, and press esc (to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the
Startup menu) when the power button light turns white. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press enter. The
computer then boots from the selected device for this one time.
26 Chapter 2 Troubleshooting
Computer Setup—Security
This table provides information about the Computer Setup Security menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 2-3 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, you must change Computer Setup options, ash the ROM, and make
changes to certain plug and play settings under Windows.
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
Password Options
(This selection shows only
if a power-on password or
setup password is set.)
Allows you to enable or disable:
● Stringent Password—When set, enables a mode in which there is no physical bypass of the
password function. If enabled, removing the password jumper will be ignored.
● Password Prompt on F9 & F12—Default is enabled.
● Setup Browse Mode—Allows viewing, but not changing, the F10 Setup Options without entering
setup password. Default is enabled.
Device Security Allows you to set Device Available (default) or Device Hidden for:
● System audio
● Network controller
● M.2 Storage 0
USB Security Allows you to set Enabled (default) or Disabled for:
● Front USB ports
– USB port 1
– USB port 2
● Rear USB ports
– USB port 3
– USB port 4
– USB port 5
– USB port 6
Slot Security Allows you to disable the M.2 PCI Express slot. Default is enabled.
● Slot #—M.2 PCIe x1
Memory Security Allows you to enable or disable AMD Transparent Secure Memory Encryption.
Network Boot Enables/disables the computer’s ability to start from an operating system installed on a network server.
(Feature available on NIC models only; the network controller must be either a PCI expansion card or
embedded on the system board.) Default is enabled.
System IDs Allows you to set:
● Asset tag (18-byte identier)—A property identication number assigned by the company to the
computer.
● Ownership tag (80-byte identier)
Computer Setup (F10) Utilities 27
Table 2-3 Computer Setup—Security (continued)
Option Description
System Security Provides these options:
● Data Execution Prevention (enable or disable)—Helps prevent operating system security breaches.
Default is enabled.
● Virtualization Technology (enable or disable)—Controls the virtualization features of the processor.
Changing this setting requires turning the computer o and then back on. Default is disabled.
● TPM Device—Lets you set the Trusted Platform Module (TPM) as available or hidden.
● TPM State—Select to enable the TPM.
● Clear TPM—Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned
o. To temporarily suspend TPM operations, turn the TPM o instead of clearing it.
IMPORTANT: Clearing the TPM resets it to factory defaults and turns it o. You will lose all created
keys and data protected by those keys.
Secure Boot
Conguration
The options on this setup page are only for Windows 10 and ThinPro 7.1 and above and other operating
systems that support Secure Boot. Changing the default setting of the setup options on this page for
operating system that do not support Secure Boot can prevent the system from starting successfully.
Secure Boot (enable or disable)—You can enable this item only when the Legacy Support is disabled. This
item is for Secure Boot ow control. Secure Boot is possible only if system runs in user mode.
Key Management
● Clear Secure Boot Keys (Clear or Don’t Clear)—Lets you clear the Secure Boot Key.
● Key ownership (HP keys or Customer keys)—Lets you change the keys of dierent owners.
Fast Boot (Enable or Disable)—Enabling Fast Boot causes the system to boot by initializing a minimal set
of devices which is required to launch the Active Boot option. This option has no eect for BIOS Boot
Specication (BBS) boot options.
Computer Setup—Power
This table provides information about the Computer Setup Power menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 2-4 Computer Setup—Power
Option Description
OS Power Management Runtime Power Management (enable or disable)—Allows certain operating systems to reduce processor
voltage and frequency when the current software load does not require the full capabilities of the
processor. Default is enabled.
Idle Power Savings (Extended or Normal)—Allows certain operating systems to decrease the processors
power consumption when the processor is idle. Default is ‘extended’.
Hardware Power
Management
S5 Maximum Power Savings—Turns o power to all nonessential hardware when system is o to meet
EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
Computer Setup—Advanced
This table provides information about the Computer Setup Advanced menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
28 Chapter 2 Troubleshooting
Table 2-5 Computer Setup—Advanced
Option Heading
Power-On Options Allows you to set:
● POST messages (enable or disable). Default is disabled.
● Press the esc key for Startup Menu (Displayed or Hidden).
● After Power Loss (o, on, or previous state). Default is Power o. Set this option as follows:
– Power o causes the computer to remain o when power is restored.
– Power on causes the computer to turn on automatically as soon as power is restored.
– Previous state causes the computer to turn on automatically as soon as power is restored, if it
was on when power was lost.
NOTE: If you turn o power to the computer using the switch on a power strip, you cannot use the
suspend/sleep feature or the Remote Management features.
● POST Delay (in seconds)—Enabling this feature adds a user-specied delay to the POST process.
This delay is sometimes needed for hard disks on some PCI cards that spin up so slowly that they are
not ready to boot by the time POST is nished. The POST delay also gives you more time to select
f10 to enter Computer (F10) Setup. Default is None.
● Bypass f1 Prompt on Conguration Changes (enable or disable).
● Remote Wakeup Boot Source (Local Hard Drive or Remote Server). Allows you to set the source from
which the computer gets its boot les when remotely awakened.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable legacy devices.
Bus Options On some models, you can enable or disable:
● PCI SERR# Generation. Default is enabled.
● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI conguration space. It is
needed only when more than one graphics controller is installed. Default is disabled.
Device Options ● Integrated Graphics (Auto or Force)—Use this option to manage integrated (UMA) graphics memory
allocation. The value you choose allocates memory permanently to graphics and is unavailable to
the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the
system always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating
system. Default is Auto which sets UMA memory by the memory installed on the platform as
follows:
– 4 GB: 512 MB
– ≥ 8 GB: 2 GB
If you select Force, the UMA Frame Buer Size option opens, which lets you set the UMA memory
size allocation between 256 MB and 2 GB.
● S5 Wake on LAN (enable or disable).
● Prompt for Power-On Password on Wake-On LAN.
● Num Lock State at Power-On (o or on). Default is o.
● Internal Speaker (some models) (does not aect external speakers). Default is enabled.
Option ROM Launch
Policy
Allows you to set:
● Onboard NIC PXE Option ROMs (UEFI, Legacy PXE, or Do not launch)
Computer Setup (F10) Utilities 29
Changing BIOS Settings from the HP BIOS Conguration Utility
(HPBCU)
You can change some BIOS settings locally within the operating system without having to go through the F10
utility. This table identies the items that you can control with this method.
For more information about the HP BIOS Conguration Utility, see the HP BIOS Conguration Utility (BCU) User
Guide at www.hp.com.
Table 2-6 Identifying the front panel components
BIOS setting Default value Other values
Language English Francais, Espanol, Deutsch, Italiano, Dansk, Suomi,
Nederlands, Norsk, Portugues, Svenska, Japanese, Simplied
Chinese
Set time 00:00 00:00:23:59
Set Day 01/01/2011 01/01/2011 to current date
Default Setup None Save Current Settings as Default; Restore Factory Settings as
Default
Apply Defaults and
Exit
Disable Enable
USB Storage Boot Before internal storage After internal storage
Secure Erase Disable Enable
UEFI Boot Sources Windows Boot Manager USB Floppy/CD; USB hard drive
Legacy Boot Sources USB oppy/CD Hard drive
System Audio Device available Device hidden
Network Controller Device available Device hidden
M.2 Storage 0 Device available Device hidden
Front USB Ports Enable Disable
USB Port 1, 2 Enable Disable
Rear USB Ports Enable Disable
USB Port 3, 4, 5, 6 Enable Disable
M.2 PCIe x Enable Disable
Network Boot Enable Disable
Asset Tracking
Number
Ownership Tag
BIOS Update Disable Auto; Force
BIOS Image File Name
Data Execution
Prevention
Enable Disable
Virtualization
Technology
Disable Enable
30 Chapter 2 Troubleshooting
Table 2-6 Identifying the front panel components (continued)
BIOS setting Default value Other values
TPM Device Disable Enable
TPM State Enable Disable
Clear TPM Do not reset Reset
Legacy Support Enable Disable (Note: The default value may be varied depends on
the OS)
Secure Boot Disable Enable (Note: The default value may be varied depends on
the OS)
Clear Secure Boot
Keys
Don’t Clear Clear
Key Ownership HP Keys Custom Keys
Fast Boot Disable Enable (Note: The default value may be varied depends on
the OS)
Runtime Power
Management
Enable Disable
Idle Power Savings Extended Normal
S5 Maximum Power
Savings
Disable Enable
S5 Wake on LAN Disable Enable
POST Messages Disable Enable
Press the ESC key for
Startup Menu
Displayed Hidden
After Power Loss O On, Previous State
POST Delay (in
seconds)
None 5, 10, 15, 20, 60
Bypass F1 Prompt on
Conguration
Changes
Disable Enable
Remote Wakeup Boot
Source
Local Hard Drive Remote Server
Power on Sunday –
Saturday
Disable Enable
Power on Time
(hh:mm)
00:00 00:00:23:59
Serial Port A IO=3F8h; IRQ=4 Disable, IO=3F8h; IRQ=4, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4,
IO=2F8h;IRQ=3
PCI SERR# Generation Enable Disable
PCI VGA Palette
Snooping
Disable Enable
Integrated Graphics Auto Disable, Force
UMA Frame Buer
Size
512M 256M, 512M, 1G, 2G
Changing BIOS Settings from the HP BIOS Conguration Utility (HPBCU) 31
Table 2-6 Identifying the front panel components (continued)
BIOS setting Default value Other values
Num Lock State at
Power- On
O On
Internal Speaker Enable Disable
PXE Option ROMs Enable Disable
Updating or restoring a BIOS
Use this information to update and restore BIOS.
HP Device Manager
HP Device Manager can be used to update the BIOS of a thin client. Customers can use a prebuilt BIOS or the
standard BIOS upgrade package with an HP Device Manager File and Registry template. For more information
on HP Device Manager File and Registry templates, review the HP Device Manager User Guide found at
www.hp.com/go/hpdm.
Windows BIOS Flashing
You can use the BIOS Flash Update SoftPaq to restore or upgrade the system BIOS. Several methods for
changing the BIOS rmware stored on your computer are available.
The BIOS executable le is a utility designed to ash the System BIOS within a Windows environment. To
display the available options for this utility, launch the executable le under the Windows environment.
You can run the BIOS executable with or without the USB storage device. If the system does not have a USB
storage device installed, the BIOS update will perform in the Windows environment and followed by system
reboot.
BitLocker Drive Encryption / BIOS Measurements
If you have Windows BitLocker Drive Encryption (BDE) enabled on your system, HP recommends that you
temporarily suspend BDE before updating the BIOS. You should also obtain your BDE recovery password or
recovery PIN before suspending BDE. After you ash the BIOS, you can resume BDE.
To make a change to BDE, select Start, select Control Panel, select BitLocker Drive Encryption, select
Suspend Protection or Resume Protection, and then select Yes.
As a general rule, updating the BIOS modies measurement values stored in the Platform Conguration
Registers (PCRs) of the system's security module. Temporarily disable technologies that use these PCR values
to ascertain platform health (BDE is one such example) before you ash the BIOS. After you update the BIOS,
re-enable the functions and restart the system so that you can take new measurements.
BootBlock Emergency Recovery Mode
In the event of a failed BIOS update (for example, if power is lost while updating), the System BIOS can
become corrupted. BootBlock Emergency Recovery Mode detects this condition and automatically searches
the root directory of the hard drive and any USB media sources for a compatible binary image. Copy the binary
(.bin) le in the DOS Flash folder to the root of the storage device, and then turn on the computer. After the
recovery process locates the binary image, it attempts the recovery process. The automatic recovery
continues until it successfully restores or updates the BIOS. If the system has a BIOS Setup password, you
might have to use the Startup Menu or Utilities submenu to ash the BIOS manually after providing the
password.
32 Chapter 2 Troubleshooting
Sometimes there are restrictions on which BIOS versions are allowed to be installed on a platform. If the BIOS
that was on the system had restrictions, then you can use only the allowable BIOS versions for recovery.
Diagnostics and troubleshooting LEDs
To identify the troubleshooting LEDs, use this illustration and table.
Table 2-7 Identifying the diagnostics and troubleshooting LEDs
LED Status
Power LED O When the computer is plugged into the wall socket and the Power LED is o, the computer is o.
However, the network can trigger a Wake On LAN event to perform management functions.
Power LED On On during boot sequence and while the unit is on. During boot sequence, hardware initialization is
processed and startup tests are performed on the following:
● Processor initialization
● Memory detection and initialization
● Video detection and initialization
NOTE: If one test fails, the computer stops, but the LED stays on. If the video test fails, the unit beeps.
There are no messages sent to video for any of these failed tests.
NOTE: After the video subsystem is initialized, anything that fails will have an error message.
NOTE: Network LEDs are located inside the network connector on the rear panel of the thin client. The LEDs are visible when the
connector is installed. Blinking green indicates network activity, and amber indicates a 100 MB speed connection.
HDD LED is O When the computer is on and the ash activity light is o, then there is no access to the system ash.
HDD LED blinks white Indicates the system is accessing the internal ash.
Wake-on LAN
Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a
network message. You can enable or disable WOL in Computer Setup using the S5 Wake on LAN setting.
To enable or disable WOL:
1. Turn on or restart the computer.
2. Press either esc or f10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
NOTE: If you do not press esc or f10 at the appropriate time, you must restart the computer and again
press esc or f10 when the monitor light turns green to access the utility.
3. If you pressed esc, press f10 to enter Computer Setup.
4. Select Advanced, and then select Device Options.
5. Set S5 Wake on LAN to either enabled or disabled.
6. Press f10 to accept any changes.
7. Select File, and then select Save Changes and Exit.
IMPORTANT: The S5 Maximum Power Savings setting can aect wake-on LAN. If you enable this setting,
wake-on LAN is disabled. This setting is found in Computer Setup.
Diagnostics and troubleshooting LEDs 33
Startup sequence
At startup, the ash boot block code initializes the hardware to a known state, and then performs basic
power-on diagnostic tests to determine the integrity of the hardware.
Initialization performs the following functions:
1. Initializes CPU and memory controller.
2. Initializes and congures all PCI devices.
3. Initializes video software.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics.
7. The computer boots the operating system.
Resetting the setup and power-on passwords
You can reset the setup and power-on passwords in just a few steps.
1. Turn o the computer and disconnect the power cord from the power outlet.
2. Remove the side access panel and the metal side cover.
3. Remove the password jumper from the system board header labeled PSWD/E49.
4. Replace the metal side cover and the side access panel.
5. Connect the computer to AC power, and then turn on the computer.
6. Turn o the computer and disconnect the power cord from the power outlet.
7. Remove the side access panel and the metal side cover.
8. Replace the password jumper.
9. Replace the metal side cover and the side access panel.
Power-on diagnostic tests
The power-on diagnostics perform basic integrity tests of the hardware to determine its functionality and
conguration. If a diagnostic test fails during hardware initialization, the computer stops. There are no
messages sent to video.
NOTE: You can try to restart the computer and run through the diagnostic tests a second time to conrm the
rst shutdown.
The following table lists the tests that are performed on the computer.
Table
2-8 Startup diagnostic test
Test Description
Boot Block Checksum Tests boot block code for proper checksum value
DRAM Simple write/read pattern test of the rst 640 Kbits of memory
Serial Port Tests the serial port using simple port verication test to determine if ports are present
34 Chapter 2 Troubleshooting
Table 2-8 Startup diagnostic test (continued)
Test Description
Timer Tests timer interrupt by using polling method
RTC CMOS battery Tests integrity of RTC CMOS battery
NAND ash device Tests for proper NAND ash device ID present
Interpreting POST diagnostic front panel lights and
audible codes
This section identies the front panel light codes as well as the audible codes that can occur before or during
POST that might not have an error code or text message associated with them.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock or hot surfaces, be sure to disconnect the
power cord from the AC outlet and allow the internal system components to cool before touching.
NOTE: Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table 2-9 Interpreting POST diagnostic front panel lights and audible codes
Activity Beeps Possible cause Recommended action
White power light on. None Computer on. None
White power light blinks every 2
seconds.
None Computer in Suspend to
RAM mode (some models
only) or normal Suspend
mode.
None required. Press any key or move the mouse to
wake the computer.
Red power light ashes four
times, and then the white power
light ashes two times, once
every second, followed by a 2
second pause. Beeps stop after
fth iteration but lights continue
until problem is solved.
4.2 Processor thermal
protection activated:
OR
The heat sink assembly is
not properly attached to the
processor.
OR
The unit has vents blocked
or is in a location where the
ambient temperature is too
high.
1. Be sure that the computer air vents are not
blocked.
2. Contact an authorized reseller or service
provider.
Red power light ashes three
times, and then the white power
light ashes four times, once
every second, followed by a 2
second pause. Beeps stop after
fth iteration but lights continue
until problem is solved.
3.4 Power failure (power supply
is overloaded).
OR
The incorrect external
power supply adapter is
being used on the unit.
1. Check whether a device is causing the problem
by removing all attached devices. Turn on the
computer. If the computer enters the POST,
then shut down and replace one device at a
time. Repeat this procedure until failure occurs.
Replace the device that is causing the failure.
Continue adding devices one at a time to
ensure all devices are functioning properly.
2. Replace the power supply.
3. Replace the system board.
Interpreting POST diagnostic front panel lights and audible codes 35
Table 2-9 Interpreting POST diagnostic front panel lights and audible codes (continued)
Activity Beeps Possible cause Recommended action
Red power light ashes three
times, and then the white power
light ashes two times, once
every second, followed by a 2
second pause. Beeps stop after
fth iteration but lights continue
until problem is solved.
3.2 Prevideo memory error. IMPORTANT: To avoid damage to the DIMMs or the
system board, you must unplug the computer power
cord before attempting to reseat, install, or remove a
DIMM module.
1. Reseat memory modules.
2. Replace memory modules one at a time to
isolate the faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Red power light ashes three
times, and then the white power
light ashes three times, once
every second, followed by a 2
second pause. Beeps stop after
fth iteration, but lights
continue until problem is solved.
3.3 Prevideo graphics error. Replace the system board.
Red power light ashes two
times, and then the white power
light ashes three times, once
every second, followed by a 2
second pause. Beeps stop after
fth iteration, but lights
continue until problem is solved.
2.2 Invalid ROM based on bad
checksum.
1. Reash the system ROM with the latest BIOS
image.
2. Replace the system board.
System does not turn on, and
lights are not blinking.
None System cannot start. Press and hold the power button for less than 4
seconds. If the hard drive light turns white, the
power button is working correctly.
1. Remove the power cord from the computer.
2. Open the computer and press the yellow CMOS
button on the system board for 4 seconds
(located near the front USB ports).
3. Verify that the AC cord is plugged into the
power supply.
4. Close the unit and reattach the power cord.
5. Try to start the computer.
6. Replace the unit.
Basic troubleshooting
If the thin client is experiencing operating problems or will not power on, review the following items.
Table
2-10 Basic troubleshooting
Issue Procedures
The thin client is experiencing operating
problems.
Verify that the following connectors are securely plugged into the thin client unit:
Power connector, keyboard, mouse, network RJ-45 connector, display
36 Chapter 2 Troubleshooting
Table 2-10 Basic troubleshooting (continued)
Issue Procedures
The thin client does not turn on. 1. Verify that the power supply is good by installing it on a known working unit and
testing it. If the power supply does not work on the test unit, replace the power
supply.
2. If the unit does not work properly with the replaced power supply, have the unit
serviced.
The thin client turns on and displays a splash
screen, but does not connect to the server.
1. Verify that the network is operating and the network cable is working properly.
2. Verify that the unit is communicating with the server by having the system
administrator ping the unit from the server:
– If the thin client pings back, then the signal was accepted and the unit is
working. This indicates a conguration issue.
– If the thin client does not ping back and the thin client does not connect to
the server, reimage the unit.
No link or activity on the network LEDs or the
LEDs do not illuminate blinking green after
turning on the thin client. (The network LEDs
are located inside the network connector on
the top, rear panel of the thin client. Indicator
lights are visible when the connector is
installed.)
1. Verify that the network is operating.
2. Verify that the network cable is good by installing the cable on a known working
device. If a network signal is detected, then the cable is good.
3. Verify that the power supply is good by replacing the power cord to the
computer with a known working power cord and testing it.
4. If network LEDs still do not light and you know the power supply is good, then
re-image the computer.
5. If network LEDs still do not light, run the IP conguration procedure.
6. If network LEDs still do not light, have the computer serviced.
A newly connected unknown USB peripheral
does not respond, or USB peripherals
connected before the newly connected USB
peripheral will not complete their device
actions.
You can connect and disconnect a USB peripheral to a running platform as long as you
do not reboot the system. If problems occur, disconnect the USB peripheral and
reboot the platform.
Video does not show. 1. Verify that the monitor brightness is set to a readable level.
2. Verify that the monitor is good by connecting it to a known working computer
and checking whether its front LED turns green (if the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor, and
repeat testing.
3. Reimage the thin client and turn on the monitor again.
4. Test the thin client on a known working monitor. If the monitor does not display
video, replace the thin client.
Video does not display after power loss when
the monitor is connected the rear USB Type-C
port.
1. Turn o the thin client.
2. Disconnect the AC power cord from the AC outlet and disconnect any external
devices.
3. Disconnect the USB Type-C cable from back of the thin client.
4. Reconnect the USB Type-C cable, connect the AC power cord, and turn on thin
client.
5. If video does not display, reimage the thin client.
Basic troubleshooting 37
No-disc (no-ash) computer troubleshooting
This section is only for those computers that do not have ATA ash capability.
Because there is no ATA ash in this model the boot priority sequence is:
● USB device
● PXE
1. When the computer boots, the monitor should display the following information:
Table 2-11 No-disc (no-ash) computer troubleshooting
Item Information Action
MAC Address NIC portion of the system board is OK If there is no MAC Address, the system
board is at fault. Contact the Call Center
for service.
GUID General system board information If there is no GUID information, the
system board is at fault and should be
replaced.
Client ID Information from server If there is no Client ID information,
there is no network connection.
Possible causes are a bad cable, the
server is down, or a bad system board.
Contact the Call Center for service for
the bad system board.
MASK Information from server If there is no MASK information, there is
no network connection. Possible
causes are a bad cable, the server is
down, or a bad system board. Contact
the Call Center for service for the bad
system board.
DHCP IP Information from server If there is no DHCP IP information,
there is no network connection.
Possible causes are a bad cable, the
server is down, or a bad system board.
Contact the Call Center for service for
the bad system board.
If you are running a Microsoft® RIS PXE environment, go to step 2.
If you are running a Linux® environment, go to step 3.
2. If you are running a Microsoft RIS PXE environment, press the f12 key to activate the network service
boot as soon as the DHCP IP information shows on the screen.
If the computer does not boot to the network, the server is not congured to PXE.
If you miss the F12 cue, the system tries to boot to the ATA ash that is not present. The message on the
screen reads "ERROR: Non-system disk or disk error. Replace and press any key when ready."
Pressing any key restarts the boot cycle.
3. If you are running a Linux environment, an error message shows on the screen if there is no Client IP:
"ERROR: Non-system disk or disk error. Replace and press any key when ready."
38 Chapter 2 Troubleshooting
Conguring a PXE server
All PXE software is supported by authorized service providers on a warranty or service contract basis.
NOTE: Customers with PXE issues and questions should contact their PXE provider for assistance.
Additionally, see the following:
– For Windows Server 2008 R2: http://technet.microsoft.com/en-us/library/7d837d88-6d8e-420c-
b68fa5b4baeb5248.aspx
– For Windows Server 2012: http://technet.microsoft.com/en-us/library/jj648426.aspx
Before you congure a PXE server, the following services must be running, and they can be running on
dierent servers:
1. Domain Name Service (DNS)
2. Remote Installation Services (RIS)
NOTE: HP recommends Active Directory DHCP, but it is not required.
Using HP ThinUpdate to restore the image
HP ThinUpdate allows you to download images and add-ons from HP, capture an HP thin client image, and
create bootable USB ash drives for image deployment.
HP ThinUpdate is preinstalled on some HP thin clients, and it is also available as an add-on at
http://www.hp.com/support.
● The Image Downloads feature lets you download an image from HP to either local storage or a USB ash
drive. The USB ash drive option creates a bootable USB ash drive that you can use to deploy the image
to other thin clients.
● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB ash
drive that you can use to deploy the image to other thin clients.
● The Add-on Downloads feature lets you download add-ons from HP to either local storage or a USB ash
drive.
● The USB Drive Management feature lets you do the following tasks:
– Create a bootable USB ash drive from an image le on local storage
– Copy an .ibr image le from a USB ash drive to local storage
– Restore a USB ash drive layout
You can use a bootable USB ash drive created with HP ThinUpdate to deploy an HP thin client image to
another HP thin client of the same model with the same operating system.
System requirements
To create a recovery device for the purpose of reashing or restoring the software image on the ash, you
need:
● One or more HP thin clients.
● USB ash device in the following size or larger:
– ThinPro: 8 GB
– Windows 10 IoT (if using the USB format): 32 GB
Conguring a PXE server 39
NOTE: Optionally, you can use the tool on a Windows computer.
This restore method will not work with all USB ash devices. USB ash devices that do not show up as
removable drive in Windows do not support this restore method. USB ash devices with multiple partitions
generally do not support this restore method. The range of USB ash devices available on the market is
constantly changing. Not all USB ash devices have been tested with the HP Thin Client Imaging Tool.
Device management
The thin client includes a license for HP Device Manager and has a Device Manager agent preinstalled.
HP Device Manager is a thin client-optimized management tool used to manage the full life cycle of HP thin
clients to include Discovery, Asset Management, Deployment, and Conguration. For more information about
HP Device Manager, go to www.hp.com/go/hpdm.
If you want to manage the thin client with other management tools such as Microsoft SCCM or LANDesk, go to
www.hp.com/go/clientmanagement for more information.
Statement of Volatility
Thin client products typically have three types of memory devices: RAM, ROM, and ash.
Information stored in the RAM memory device is lost when the power is removed from the device. RAM
devices can run on main, aux, or battery power. Therefore, even when the computer is not connected to an AC
outlet, some of the RAM devices can run on battery power. Information stored in the ROM or ash memory
devices is retained even if the power is removed from the device. Manufacturers of ash devices usually
specify a period of time (approximately 10 years) for data retention.
Denition of power states:
● Main power—Power available when the computer is turned on.
● Aux or Standby power—Power available when the computer is o when the power supply is connected
to an active AC outlet.
● Battery power—Power from a coin battery present in thin client systems.
The following table lists the available memory devices and their types for each model. Thin client systems do
not use traditional hard drives with moving parts. Instead, they use ash memory devices with an IDE/SATA
front-end interface. The operating systems interact with these ash devices similar to a regular IDE/SATA
hard drive. This IDE/SATA ash device contains the image of the operating system. Only an administrator can
write to a ash device. A special software tool is required to format the ash devices and clear the data stored
in them.
Take these steps to update the BIOS and return the BIOS settings the BIOS settings to factory default settings.
1. Download the latest BIOS for your model o of the HP website.
2. Follow the instructions to ash the BIOS that are found on the website.
3. Restart the system, and while system is starting (after the HP splash screen, if displayed) press the f10
key to enter the BIOS setup screen.
4. If the Ownership Tag or Asset Tag is set, manually clear it under by selecting Security and then selecting
System IDs.
5. Select File, and then select Save Changes and Exit.
6. To clear the Setup or Power-On passwords and any other settings, turn o the computer and remove the
AC power cord and the computer hood.
40 Chapter 2 Troubleshooting
7. Locate the (blue or green) two pin password jumper on header E49 (labeled PSWD) and remove it.
8. Remove AC power, wait 10 seconds until the computer's AC power has drained out, and press the Clear
CMOS button. (This is usually a yellow push button labeled CMOS).
9. Replace the hood and AC power cord and turn the computer on. The passwords are now cleared, and all
other user-congurable, nonvolatile memory settings are reset to their factory default values.
10. Open the F10 setup utility.
11. Select File, select Default Setup, and then select Restore Factory Settings as Default. This action
returns the default settings to the factory defaults.
12. Select File, and then select Apply Defaults and Exit.
13. Shut down the computer, remove AC power cord, and then place the (blue or green) jumper back on
header E49. Replace the computer hood and power cord.
Table 2-12 Memory devices
Description Location/Size Power Loss of data Comments
System Boot ROM
(BIOS)
SPI ROM (64 Mbit) socketed,
removable.
System memory
(RAM)
SODIMM socket. Removable (4 GB/8
GB/16 GB)
Main power If main power is
removed
Only S0/S3/S5/G3
ACPI states are
supported
RTC (CMOS) RAM RTC RAM is 272-byte RAM Memory in
AMD embedded System on Chip
(SoC).
Main/battery If battery power is
removed
Keyboard/mouse
(ROM)
2 KB embedded in the super I/O
controller (SIO18)
Battery If main power is
removed
Keyboard/mouse
(RAM)
256 bytes embedded in the super I/O
controller (SIO18)
Main If battery power is
removed
LOM EEPROM 256 bytes embedded in LAN Chip Aux One Time
programmable
memory (OTP)
TPM 6 KB embedded in TPM Chip. It is
ROM for TCG Firmware
Main
Statement of Volatility 41
3 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Downloading the HP PC Hardware Diagnostics Windows from the
Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
42 Chapter 3 Using HP PC Hardware Diagnostics
4 Power cord set requirements
The power supplies on some computers have external power switches.
The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac–120
V ac or 220 V ac–240 V ac. Power supplies on those computers that do not have external power switches are
equipped with internal switches that sense the incoming voltage and automatically switch to the proper
voltage.
The power cord set received with the computer meets the requirements for use in the country where you
purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the
computer.
General requirements
These requirements are applicable to all countries.
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the
country where the power cord set will be installed.
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage
rating of 125 V ac or 250 V ac, as required by each country’s power system.
3. The diameter of the wire must be a minimum of 0.75 mm
2
or 18AWG, and the length of the cord must be
between 1.8 m (6 ft) and 3.6 m (12 ft).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits
from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in
any manner, replace it immediately.
Japanese power cord requirements
For use in Japan, use only the power cord received with this product.
IMPORTANT: Do not use the power cord received with this product on any other products.
Country-specic requirements
This information provides additional requirements specic to a country.
Table
4-1 Power cord country-specic requirements
Country Accrediting Agency Country Accrediting Agency
Australia (1)
Austria (1)
Belgium (1)
EANSW
OVE
CEBC
Italy (1)
Japan (3)
Norway (1)
IMQ
METI
NEMKO
43
Table 4-1 Power cord country-specic requirements (continued)
Country Accrediting Agency Country Accrediting Agency
Canada (2) CSA Sweden (1) SEMKO
Denmark (1)
Finland (1)
France (1)
Germany (1)
DEMKO
SETI
UTE
VDE
Switzerland (1)
United Kingdom (1)
United States (2)
SEV
BSI
UL
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm
2
conductor size. Power cord set ttings (appliance coupler and
plug) must bear the certication mark of the agency responsible for evaluation in the country where it will be used.
2. The exible cord must be Type SVT or equivalent, No. 18 AWG, 3 conductor. The plug must be a 2-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. Appliance coupler, exible cord, and plug must bear a T mark and registration number in accordance with the Japanese Dentori
Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm
2
conductor size. Plug must be a 2-pole grounding type with a
Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
44 Chapter 4 Power cord set requirements
5 Computer operating guidelines, routine
care, and shipping preparation
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of
the computer and above the monitor to permit the required airow.
● Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also
restricts airow.
● Never operate the computer with the access panel or any of the expansion card slot covers removed.
● Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s recirculated or preheated air.
● To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on
the enclosure, and the previous operating guidelines still apply.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including
sleep states.
● Turn o the computer before you do either of the following tasks:
– Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the nish. See Removing dirt and debris from your computer on page 45 for
the recommended steps to clean the high-touch, external surfaces on your computer. After you
remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your
computer with a disinfectant on page 46 for guidelines to help prevent the spread of harmful
bacteria and viruses.
– Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
Operating guidelines and routine care 45
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 46 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 45, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is
within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This
solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
46 Chapter 5 Computer operating guidelines, routine care, and shipping preparation
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive les to an external storage device. Be sure that the backup media is not exposed
to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned o.
2. Remove and store all removable media.
3. Turn o the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources and then from the
computer.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the
computer.
6. Pack the system components and external devices in their original packing boxes or similar packaging
with sucient packing material to protect them.
Shipping preparation 47
6 Specications
This section provides specications for your thin client.
For the latest specications or additional specications on the thin client, go to http://www.hp.com/go/
quickspecs/ and search for your specic thin client to nd the QuickSpecs.
Table 6-1 Specications
Metric U.S.
Dimensions (without stand
Height 35 mm 1.38 in
Width 200 mm 7.87 in
Depth 200 mm 7.87 in
Dimensions (with stand)
Height 152 mm 5.98 in
Width 200 mm 7.87 in
Depth 208 mm 8.18 in
Weight (without stand) 916 g 2.02 lb
Weight (with stand) 969 g 2.14
Temperature range
Operating 10°C to 40°C 50°C to 104°F
Nonoperating –30°F to 60°C –22°F to 140°F
NOTE: Operating temperature is derated 1.0°C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained
sunlight. Maximum rate of change is 10° C/hr. The upper limit might be limited by the type and number of options installed.
Maximum altitude (unpressurized)
Operating 3,048 m 10,000 ft
Nonoperating 9,144 m 30,000 ft
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating (38.7°C max wet bulb) 5% to 95%
Power supply
Operating voltage range 90 V ac to 264 V ac
Rated voltage range 100 V ac to 240 V ac
Rated line frequency 50 Hz to 60 Hz
Operating line frequency 47 Hz to 63 Hz
Standard eciency 45 W, 87% ecient
48 Chapter 6 Specications
7 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
49
8 Accessibility
HP's goal is to design, produce, and market products, services, and information that everyone everywhere can
use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 51.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
50 Chapter 8 Accessibility
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable, included
in various HP products. These resources will help you select the specic assistive technology features and
products most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
HP and accessibility 51
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 54.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oce)
● Google Products accessibility information (Android, Chrome, Google Apps)
● Assistive Technologies sorted by impairment type
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
52 Chapter 8 Accessibility
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Useful accessibility resources and links 53
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
●
Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
54 Chapter 8 Accessibility
Index
A
accessibility 50, 53
accessibility needs assessment 51
Advanced menu, Computer Setup
28
assistive technology (AT)
nding 51
purpose 50
AT (assistive technology)
nding 51
purpose 50
audible codes 35
B
beep codes 35
blinking lights 35
C
caring for your computer 45
changing BIOS Settings 30
cleaning your computer 45
disinfecting 46
removing dirt and debris 45
components 1
computer operating guidelines 45
Computer Setup
Advanced menu 28
File menu 25
Power menu 28
Security menu 27
Storage menu 26
Computer Setup Utility 24
conguring a PXE server 39
country power cord set
requirements 43
customer support, accessibility 54
D
discless troubleshooting 38
E
electrostatic discharge 49
error
codes 35
F
F10 Setup 24
File menu, Computer Setup 25
H
hardware changes 14
HP Assistive Policy 50
HP PC Hardware Diagnostics Windows
downloading 42
HP Quick Release 3
I
installing a memory module 22
installing the stand 11
International Association of
Accessibility Professionals 51
L
lights
blinking PS/2 keyboard 35
M
mounting the thin client 3
O
orienting the thin client 3
P
power
connecting 14
power cord set requirements
country specic 43
Power menu, Computer Setup 28
power supply
operating voltage range 48
power-on diagnostic tests 34
product ID location 2
R
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 42
removing the access panel 15
replacing the access panel 17
replacing the battery 20
replacing the M.2 storage module
18
resetting setup and power-on
passwords 34
resources, accessibility 53
S
Section 508 accessibility standards
52
securing the thin client 13
Security menu, Computer Setup 27
serial number location 2
setup 2
setup, order of 40
shipping preparation 47
specications
computer 48
standards and legislation,
accessibility 52
startup sequence 34
Statement of Volatility 40
Storage menu, Computer Setup 26
T
troubleshooting 36, 38
troubleshooting LEDs 33
U
upgrading system memory 21
using Computer Setup Utilities 24
V
ventilation guidelines 45
W
Wake-on LAN 33
Index 55
