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Samsung QN65QN85CAFXZA User Manual
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Samsung QN65QN85CAFXZA 65" Class Qn85c Neo Qled 4k Smart Tv 2023
User Manual - Page 24
For QN65QN85CAFXZA.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8 Series / CU77** model)
About the Remote Control (CU7 Series)(except for CU77** model)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
Using Samsung Gaming Hub
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care (S9*C Series only)
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Using the Parental Settings function
Using the Gesture function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
The TV screen is turned off but audio continues
Enlarge the screen
Enabling audio for the audio (video) description function
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen color
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*C/Q7*C Series)/S9*C Series)
Supported video codecs (Q7*C Series, 85CU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*C Series (except for 32Q6*C Series))
Supported video codecs (CU8 Series(except for 85CU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (CU7 Series, 32Q6*C Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (The Frame (32LS03C model))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**C Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**C Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**C series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
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About the Remote Control (CU7 Series)(except for CU77** model)
Learn about the buttons on the Remote Control.
- 24 -
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File type: PDF
File name: 86204796_qn65qn85cafxza.pdf
File size: 3.92 MB
File Language: English
Pages: 234
Author: Samsung
File created: 2023-02-15
Published: 2023-03-07
Updated: 2023-03-23
Download File
Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna
7
Connecting to the network
8
Establishing a wired network connection
8
Establishing a wireless network connection
9
Checking the network connection status
10
Resetting Your Network
10
Turning on the TV with a mobile device
11
Connecting an IP control device to the TV
11
Allowing to connect a wireless network
11
Allowing to connect the Wi-Fi Direct
11
Changing the name of the TV
11
Displaying your mobile device screen on the TV
12
Using Screen Sharing (Smart View)
12
Using Apple AirPlay
12
Using Screen Sharing (Tap View)
13
Enabling Tap View
13
Connection Cables for External Devices
14
Switching between external devices connected to the TV
16
Editing the name and icon of an external device
16
Using additional functions
17
Connection Notes
18
Connection notes for HDMI
18
Connection notes for audio devices
19
Connection notes for computers
19
Connection notes for mobile devices
20
Connection notes for Portrait Mode
20
Remote Control and Peripherals
21
About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8 Series / CU77** model)
21
About the Remote Control (CU7 Series)(except for CU77** model)
24
Connecting the Samsung Smart Remote to the TV
27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
28
Learn how to use Samsung Smart Remote
28
Using Anynet+ (HDMI-CEC)
29
Connecting an external device through Anynet+ and using their menus
29
Read before connecting an Anynet+ (HDMI-CEC) device
29
Controlling the TV with a Keyboard, Mouse, or Gamepad
30
Connecting a USB keyboard, mouse, or gamepad
30
Connecting a Bluetooth keyboard, mouse, or gamepad
30
Using the keyboard and mouse
31
Using the Gamepad
32
Using the controller
33
Setting up the input devices
34
Entering Text using the On-Screen Virtual Keyboard
34
Entering Text using the remote control's microphone and the on-screen virtual keyboard
35
Smart Features
36
Using Smart Hub
36
Displaying the Home Screen
37
Launching Smart Hub automatically
39
Launching the last used app automatically
39
Automatic Mirroring from Multi View
39
Automatic casting in Multi View
40
Launching Multi View automatically When rotating
40
Testing Smart Hub connections
40
Resetting Smart Hub
40
Using Ambient Mode
41
Entering the TV viewing screen from Ambient Mode
46
Using Art Mode
47
About the Art Home screen
48
Import images from USB memory
51
Using Art mode with the SmartThings app
52
Precautions when using Art mode
53
Using Samsung Gaming Hub
54
About the Media Home Screen
56
About the Menu Home Screen
60
Using a Samsung account
64
Signing in to a Samsung account
64
Creating a new account
64
Managing your Samsung account
64
Using Workspace
66
Using Screen Sharing (Windows PC) / AirPlay (Mac)
66
Using Easy Connection to Screen
66
Connecting a Remote PC
67
Playing Multimedia Content on a Remote PC
69
Using Samsung DeX
70
Using Microsoft 365
70
Adding the Web Service
70
Using Web Service
71
Using the Apps Service
72
Installing an app
73
Launching an app
73
Managing installed apps
74
Using the e-Manual
76
Launching the e-Manual
76
Using the buttons in the e-Manual
76
Using the Internet
78
Using SmartThings
79
SmartThings Quick access
81
Use the SmartThings Hub features
81
Register and manage devices via SmartThings
82
Use the screen's sensors via SmartThings
83
Control SmartThings with Bixby
83
Control the display device from the mobile SmartThings app
83
Playing pictures/video/music
84
Playing multimedia content on a PC or mobile device
85
Playing multimedia content on a USB device
85
Listening to your mobile device sound through the TV speaker using Sound Mirroring
86
Buttons and functions available while playing multimedia content
86
Using Multi View
90
Using Bixby
92
Starting Bixby with voice
92
Starting Bixby using buttons on the Samsung Smart Remote
93
Learning about the Explore Bixby Screen
94
Read Before Using Bixby
96
Provisions for using Bixby
96
Using the Game Bar
97
Starting the Game Bar
97
Learning about the Game Bar
97
Using FreeSync
99
Setting the Super Ultra Wide Game View
100
Changing the Super Ultra Wide Screen position
100
Configuring 144 Hz game settings
101
Troubleshooting of the game screen and audio problems
101
TV Viewing and Recording
102
Using the Guide
102
About the Guide screen
102
Using additional features from the Guide
103
Recording Programs
104
The Instant and Timer Recording options from the Guide
104
Recording while watching a broadcast
104
Using the recording schedule management screen
105
Setting Up Schedule Viewing
107
Using the schedule viewing options from the guide screen
107
Using the schedule viewing options while watching a program
107
Using the viewing schedule management screen
107
Using Timeshift
108
Getting to know Recording and Timeshift controls and options
108
Using the Channel List
110
Accessing the channel list
110
Using the functions on the channel list screen
110
Using the channel edit function
111
Accessing the channel edit screen
111
Using the channel edit functions
111
Using a Personal Favorites List
112
Creating a Favorites List
112
TV-Viewing Support Functions
113
Scanning for available channels
113
Using Program Rating Lock
113
Watching blocked / restricted programs
113
Enable Data Service
114
Configuring advanced broadcasting audio settings
114
Setting the functions for the service provider
115
Viewing broadcast service provider info
115
Using Secure Channel Viewing
115
Checking digital channel signal info and strength
115
Picture and Sound
116
Using Intelligent Mode
116
Adjusting the Picture Quality
119
Choosing a picture mode
119
Configuring advanced picture settings
120
Changing the Picture Size and Position
123
Changing the picture size settings
123
Setting the Viewing Environment for External Devices
124
Playing games on an optimized screen
124
Setting the Game Mode details
124
Using Cable Box IP Remote
126
Using Input Signal Plus
126
Using HDMI Black Level
126
Configuring a Sound Mode and Expert Settings
127
Choosing a sound mode
127
Configuring advanced sound settings
127
Using the Sound Support Functions
129
Selecting speakers
129
Listening to the TV through Bluetooth devices
130
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
131
System and Support
132
Using the Time Functions and the Timers
132
Setting the clock automatically
132
Adjusting the clock for DST and time zone
133
Changing the current time
133
Setting the clock manually
134
Using the sleep timer
134
Turning off the TV using the off timer
134
Using the Power and Energy Saving Functions
135
Reducing the power consumption of the TV
135
Using the Panel Care Functions
137
Setting the Panel Care (S9*C Series only)
137
Updating the TV's Software
138
Updating through the network
138
Updating through a USB device
138
Updating the TV automatically
138
Using the Parental Settings function
139
Using the Gesture function
139
Audio and Video Functions for the Visually or Hearing Impaired
140
Running the accessibility functions
140
Running Accessibility Shortcuts
140
Enabling voice guides for the visually impaired
140
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
140
The TV screen is turned off but audio continues
141
Enlarge the screen
141
Enabling audio for the audio (video) description function
141
White text on black background (high contrast)
141
Setting the screen to black and white
141
Inverting the screen color
142
Enlarging the font (for the visually impaired)
142
Learning about the remote control (for the visually impaired)
142
Learning about the TV menu
142
Showing captions
143
Splitting the caption
143
Selecting the caption language
143
Setting the digital caption related options
143
Listening to the TV through Bluetooth devices (for the hearing impaired)
144
Enlarging the sign language screen for the hearing impaired
144
Configure Sign Language Guide options
144
Configuring the repeat settings for remote control buttons
144
App for the Visually Impaired (SeeColors App)
144
Using Voice Assistants on the TV
145
Select the Voice Assistant
145
Using Other Functions
146
Changing the menu language
146
Setting up a password
146
Selecting Usage or Retail Mode
146
Managing External Devices
147
Using AirPlay
147
Restoring the TV to the factory settings
147
Precautions and Notes
148
Before Using the Recording and Timeshift Functions
148
Before using the recording and schedule recording functions
148
Before using the timeshift function
149
Read Before Using Apps
150
Read Before Using the Internet Function
151
Read before setting up a wireless network connection
152
Precautions for wireless network
152
Wireless security protocols
152
Read Before Playing Photo, Video, or Music Files
153
Limitations to the use of photo, video, and music files
153
Supported subtitles
154
Subtitle formats
154
Video formats with subtitles
154
Supported image formats and resolutions
155
Supported music formats and codecs
155
Supported video codecs (QLED TV(except for Q6*C/Q7*C Series)/S9*C Series)
156
Supported video codecs (Q7*C Series, 85CU8 Series)
157
Other restrictions
158
Video decoders
158
Audio decoders
158
Supported video codecs (Q6*C Series (except for 32Q6*C Series))
159
Supported video codecs (CU8 Series(except for 85CU8 Series))
160
Other restrictions
161
Video decoders
161
Audio decoders
161
Supported video codecs (CU7 Series, 32Q6*C Series)
162
Other restrictions
163
Video decoders
163
Audio decoders
163
Supported video codecs (The Frame (32LS03C model))
164
Other restrictions
165
Video decoders
165
Audio decoders
165
Supported video codecs (QN7**C Series)
166
Other restrictions
167
Video decoders
167
Audio decoders
167
Supported video codecs (QN8**C Series or higher)
168
Other restrictions
169
Video decoders
169
Audio decoders
169
Read After Installing the TV
170
Picture sizes and input signals
170
Installing an anti-theft lock
170
Supported Resolutions for UHD Input Signals
171
If Input Signal Plus is set to Off
171
If Input Signal Plus is set to On
171
Resolutions for Input Signals supported by 8K models (QN7**C series or higher)
172
If Input Signal Plus is set to Off
172
If Input Signal Plus is set to On
172
Supported Resolutions for FreeSync (VRR)
173
Read Before Connecting a Computer (Supported Resolutions)
174
IBM
174
MAC
174
VESA DMT
175
VESA CVT
176
CTA-861
176
Supported Resolutions for Video Signals
177
CTA-861
177
VESA CVT
178
Read Before Using Bluetooth Devices
179
Restrictions on using Bluetooth
179
Blocking programs based on their TV Rating
180
Blocking movies based on their Motion Picture Association of America (MPAA) rating
181
Blocking programs based on their Canadian English Rating
181
Blocking programs based on their Canadian French Rating
182
Blocking Programs based on their Downloadable U.S. Rating
182
Licenses
183
Troubleshooting
184
Picture Issues
184
The screen is flashing or has become dark
184
The picture is not bright, or the picture colors do not look clear
184
The picture colors are black and white or do not look the way they should look
185
The TV automatically turns off by itself
186
TV (The Frame TV) cannot be turned off.
186
Unable to power on
186
The TV remains on or does not turn on automatically.
187
Unable to find a Channel
187
The TV image does not look as good as it did in the store
188
Displayed video looks blurry
188
The picture is distorted
189
There is a dotted line on the edge of the screen
189
The picture wonât display in full screen
189
The Caption function in the TV menu is deactivated
189
Captions appear on the TV screen
190
The HDR of the connected external device turns off
190
Sound and Noise Issues
191
How can I connect an audio device to the TV?
191
There is no sound or the sound is too low at maximum volume.
191
The picture is good but there is no sound.
191
HDMI (eARC/ARC) is connected, and there is no sound.
192
The speakers are making an odd sound.
192
The sound is interrupted.
192
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
193
The TV audio is not being played through the Soundbar or A/V receiver.
193
The sound is not heard clearly.
193
The volume of the external device cannot be adjusted.
194
I want to turn the TV and audio device off and on at the same time.
194
Channel and Broadcast Issues
195
"Weak or No Signal" displayed in TV mode or cannot find channel.
195
The TV is not receiving all channels.
195
The captions are not provided on a digital channel.
195
Broadcasting is deactivated.
195
External Device Connectivity Issues
196
The "Mode Not Supported" message appears.
196
The video is OK but there is no audio.
196
I want to connect to a PC and mobile device via screen mirroring.
196
No screen appears when connecting the TV to an external device.
197
I want to connect to a Bluetooth speaker.
197
The PC screen does not appear or it flickers.
197
Network Issues
198
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
198
Wired network connection failed.
198
Connected to a local network, but not to the Internet.
198
Anynet+ (HDMI-CEC) Issues
199
What is Anynet+?
199
Anynet+ does not work. The connected device is not displayed.
199
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
200
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
200
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
200
The Anynet+ device won't play.
200
Remote Control Issues
201
The remote control does not work.
201
External devices cannot be operated with the TV remote control.
201
Recording Issues
202
The Timeshift or recording function cannot be used.
202
Cannot record videos received from an external device or Samsung TV Plus.
202
The "Format Device" message appears when the Timeshift or recording function is used.
203
The recorded files on the TV are not played back on a PC.
203
Apps
204
I launched an app, but it's in a different language. How can I change the language?
204
The app does not work properly. Its image quality is poor.
204
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
204
Media Files
205
Some files are interrupted during playback.
205
Some files can't be played.
205
Voice Assistant Issues
206
The microphone is off.
206
The voice commands do not work well.
206
Bixby/Alexa answers although I did not call it.
206
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
207
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
207
During voice recognition, the heavy load message appears and the function does not work.
207
I want to see weather information of the desired area.
207
Other issues
208
The TV is hot.
208
The TV smells like plastic.
208
The settings are lost after 5 minutes or every time the TV is turned off.
208
The TV is tilted to the side.
208
The stand is wobbly or crooked.
208
I want to know how to attach and remove the TV stand.
209
A POP (TVâs internal banner ad) appears on the screen.
209
The TV is making a popping noise.
209
The TV is making a humming noise.
209
The TV narrates the screen events in voice-over.
209
Diagnosing TV operational issues
210
Self Diagnosis
210
Cannot select Signal Information in Self Diagnosis.
211
Reset Smart Hub
211
Reset picture
211
Reset sound
211
Getting Support
212
Getting support through Remote Management
212
Finding the contact information for service
212
Requesting service
212
Accessibility Guidance
213
Learn Menu Screen
213
Using the Remote control
213
Orientation of the Samsung Smart Remote or Remote Control
213
Description of the Samsung Smart Remote or Remote Control
213
Using the Accessibility Menu
215
Running the Accessibility Shortcuts menu
215
Running the Accessibility menu functions using the General menu
215
Running the Accessibility menu functions using Bixby
216
Learning about the Accessibility menu functions
217
Using the TV with Voice Guide on
221
Changing channel
221
Using on-screen number entry via the Samsung Smart Remote or Remote Control
221
Changing volume
222
Using program information
222
Using the guide
223
To view a program on now
224
Other options in the guide
224
Using Schedule Viewing
226
Setting up a schedule viewing
226
Cancelling a scheduled viewing
226
Using the Channel List
227
Recording
228
Using the instant and schedule recording options from the guide screen:
228
Recording the program you are watching
229
Scheduling recording from the program info window
229
Changing the recording time
229
Viewing recorded programs
230
Deleting a recorded program
230
Using Smart Hub
231
Smart Hub
231
Using the Smart Hub Home Screen
231
Launching the e-Manual
233
Using Bixby
234
Running Bixby
234
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