OWNER'S MANUAL
STYLER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
S5WBC
MFL71825950
Rev.00_013123
www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
Scan to see the online manual.
TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
7 PRODUCT OVERVIEW
7 Product Features
10 INSTALLATION
10 Before Installing
11 Installation Location Requirements
13 Unpacking the Appliance
13 Leveling the Appliance
16 OPERATION
16 Operation Overview
16 Preparing Loads
17 Checking Items before Every Load
19 Loading the Appliance
24 Control Panel
26 Cycle Table
31 Options and Extra Functions
32 SMART FUNCTIONS
32 LG ThinQ Application
34 Smart Diagnosis
TM
Function
36 MAINTENANCE
36 Regular Cleaning
38 TROUBLESHOOTING
38 FAQs
38 Before Calling for Service
42 LIMITED WARRANTY
42 USA
3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
appliance, follow basic precautions, including the following:
Installation
• Contact an authorized service center before installing or relocating the appliance to avoid injury or
product damage when moving the appliance.
• When moving the appliance away from the wall, be careful not to roll over or damage the power cord.
• The appliance is heavy. Two or more people are necessary to move and install the appliance to prevent
damage or injury.
• Prior to use, ensure that you are connecting the appliance to a dedicated grounded electrical outlet
rated for use with this appliance. It is the user’s responsibility to replace a standard 2-prong wall outlet
with a standard 3-prong wall outlet.
• Before use, the appliance must be properly installed as described in this manual. Electric shock can
result if the appliance is not properly grounded.
• Do not install the appliance where there may be a danger of the unit falling. The appliance is not
designed for use on ships or airplanes. Check with an authorized LG service center for use under other
special circumstances.
• Do not tamper with controls.
• Install the appliance where the floor is firm and level. The appliance may vibrate excessively and
eventually fall if installed on an unstable surface, causing damage or injury.
• Keep the front side protected when transporting the appliance. Do not truck from the front. The
tempered glass panel on the front of the appliance may break, causing damage or injury.
• Properly ground the appliance to conform to all governing codes and ordinances. Follow the details in
the installation instructions. Electric shock can result if the appliance is not properly grounded.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
4 IMPORTANT SAFETY INSTRUCTIONS
• Install and store the appliance where it will not be exposed to temperatures below freezing or exposed
to the weather. Allow the appliance to warm to room temperature before use if it was delivered in winter
or at sub-zero temperatures.
• Do not repair or replace any part of the appliance or attempt any servicing unless specifically
recommended in the user-maintenance instructions or in published user-repair instructions that you
understand and have the skills to carry out. Failure to follow this warning can cause serious injury, fire,
electric shock, or death.
• To reduce the risk of electric shock, do not install the appliance in humid spaces such as a bathroom.
Failure to follow this warning can cause death, serious injury, fire, electric shock, or product deformation
or malfunction.
• Remove all packing items and dispose of all shipping materials properly. Failure to do so can result in
burns, fire, explosion, or death.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload. Improper
power circuits can melt, creating electric shock and/or fire hazard.
• Keep all packaging from children. Packaging material can be dangerous for children. There is a risk of
suffocation.
• Do not install near another heat source such as a stove, oven or heater. Failure to follow this warning can
cause product deformation, smoke, or fire.
• Do not place candles, smoking materials, or other flammables on top of the appliance. Dripping wax,
smoke, or fire can result.
• Remove all protective vinyl film from the appliance. Failure to do so can cause product damage, smoke,
or fire.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing, Service personnel - Do not contact the following parts while the appliance is energized: pump,
valve, motor, control board.
Operation
• Do not allow children to play on or in the appliance. Close supervision of children is necessary when the
appliance is used near children.
• Do not climb, stand, or hang on the door or on the shelf or anywhere inside the appliance. The appliance
could fall over or be damaged, or other damage or injury could occur.
• Do not step on the doors to the water tanks. The appliance could fall and cause damage and injury.
• Do not place heavy or dangerous objects on top of the appliance.
• Do not put live animals inside the appliance.
• Do not allow children to climb into the appliance.
• In the event of a gas leak (propane/LPG), ensure adequate ventilation and contact an authorized service
center before resuming use. Do not touch or disassemble the electrical outlet of the appliance.
• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the appliance or
store them inside the appliance. Do not place the appliance in the vicinity of flammable gas.
• Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke
coming from the appliance.
• In the event of a flood: Do not go near the appliance when its base is submerged under water. Contact
the service center. There is a risk of electric shock or fire.
• Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of
the fabric softener or product.
• Do not place hands or body near the steam nozzle during operation. The steam is hot and could cause
an injury.
• Do not insert objects into the steam nozzle. Excessive noise and fire could result.
• Do not drink the water from the water supply or drain tanks.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
• Do not disassemble or modify the appliance.
• Do not put hands, feet, or metal objects below the appliance.
• Do not operate the appliance or touch the power cord with wet hands.
• Keep fingers out of pinch point areas; clearances between the door and cabinet are necessarily small. Be
careful closing the door when children are nearby.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• Do not place items exposed to cooking oils in the appliance. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a load to catch fire.
• Do not dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
• Do not use heat to dry articles containing foam rubber or similarly textured rubber-like materials.
• Do not open door during operation. The performance of the product may be adversely affected. If the
product is installed on or near carpet, condensation from escaping hot air or steam may stain or damage
the carpet.
• Do not use the product for other than the intended purposes. Damage incurred by using the product for
purposes other than those specified in this user manual are not covered by the warranty.
Connecting Electricity
• Do not, under any circumstances, cut or remove the ground prong from the power cord. To prevent
personal injury or damage to the appliance, the electrical power cord must be plugged into a properly
grounded outlet.
• This appliance must be plugged into a 120-VAC, 60-Hz grounded outlet protected by a 15-ampere fuse or
circuit breaker. Failure to follow these instructions can result in fire, explosion, or death.
• This appliance must be plugged into a properly grounded outlet. Electrical shock can result if the
appliance is not properly grounded. Have the wall outlet and circuit checked by a qualified electrician to
make sure the outlet is properly grounded. Failure to follow these instructions can create an electric
shock hazard and/or a fire hazard.
• Install the appliance where the plug is easily accessible. Unplug the appliance when not in use to avoid
risk of fire or electric shock.
• Unplug the appliance before disassembly or repair to avoid risk of electric shock.
• The appliance should always be plugged into its own individual electrical outlet which has a voltage
rating that matches the rating plate. This provides the best performance and also prevents overloading
house wiring circuits which could cause a fire hazard from overheated wires.
• Do not use an extension cord to connect to an outlet. Doing so could result in a fire or electric shock.
• Never unplug your appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. The power cord can be damaged, resulting in a risk of fire and electric shock.
• Contact LG or a qualified repair person immediately to repair or replace all power cords that have
become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along
its length or at either end. The power cord can melt, creating electric shock and/or fire hazard.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord. This
will prevent injury and damage to the appliance from fire and electric shock.
• Do not use a portable multi-socket outlet which is not properly grounded. If needed, use only a multi-
socket outlet which is properly grounded and has a rating of 15 A or higher. Failure to do so may result in
electric shock or fire caused by the device overheating. If the circuit breaker on the device trips, it could
turn off power to the appliance.
6 IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Maintenance and Disposal
• Wipe foreign objects (such as dust and water) off the prongs of the power plug and contact areas
regularly. Do not use a wet or damp cloth when cleaning the plug.
• Do not use an appliance to dry the interior. Do not light a candle to remove interior odors.
• Do not spray water onto the appliance directly when cleaning. A fire or electric shock may occur.
• Wipe the interior with a dry cloth after use.
• Clean the lint filter before or after each load.
Grounding Instructions
• This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current.
• This appliance must be equipped with a cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
• Do not modify the plug. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.
• Do not use a bleaching agent such as oxygen- or chlorine-based bleaches on the exterior of the
appliance. They may cause discoloration when applied to the surface of the product.
• Do not use sharp objects when cleaning or operating the controls. An electric shock may occur.
• Avoid hitting the front glass panel with heavy objects. Although it is made of tempered glass, the panel
may break in the event of a strong impact and cause injury.
• Keep the appliance free from rodents, insects, and other foreign objects. They may damage wires,
causing fire or electric shock.
• Before the appliance is removed from service or discarded, remove the door to the drying compartment.
Cut off the power plug and destroy the button section to prevent reuse.
• This appliance must be connected to a grounded metal, permanent wiring system or an equipment-
grounding conductor must be run with the circuit conductors and connected to the equipment-
grounding terminal or lead on the appliance. Electric shock can result if the appliance is not properly
grounded.
• Improper connection of the equipment grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service person if you are in doubt that the appliance is properly grounded.
7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purpose.
Interior
a Interior light
b Moving hanger
c Interior light
d Shelf holder
e Shelf
f Aroma filter
g Hot air circulation vent
h Water drain tank
i Accessory case
j Drip tray
k Hooks for Pants Crease Care
l Pants Crease Care
m Door
†
n Clip
o Steam nozzle
p Lint filter
q Water supply tank
† The door swing can be reversed by the installer
to fit the installation location.
8 PRODUCT OVERVIEW
Specifications
Asterisks indicate model variants and can vary (0-9)
or (A-Z).
Dimensions
Model S5WBC
Electrical Requirements 120 V~, 60 Hz
Net Weight 220 lb (100 kg)
Rated Power
1500 W
Maximum Capacity 6 items
Dimensions (inch / mm)
inch mm
A 20 1/2 520
B 59 1500
C 18 460
D 77 1/4 1960
E 23 5/8 600
F 23 3/4 605
G 46 7/8 1190
9PRODUCT OVERVIEW
ENGLISH
Accessories
NOTE
• The included accessories vary depending on the model you purchased.
• Contact the store where the appliance was purchased or LG customer service if any accessories are
damaged or missing.
• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction or accidents caused by the use of separately purchased
unauthorized components or parts.
Shelf Drip tray 5 Regular Hangers Pants Hanger
2 Non-skid Pads Wrench 2 Hinge Covers 2 Rear Leveling Feet
4 Carpet Install Spikes Aroma Sheets
10 INSTALLATION
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this appliance or transporting it to
another location.
a Unpack and remove shipping material
b Check and choose the proper location
c Level the appliance
d Install carpet spikes
†
e Reverse the door swing
†
f Connect to grounded outlet
† If needed.
11INSTALLATION
ENGLISH
Installation Location
Requirements
Before installing the appliance, check the following
requirements for the installation location.
Installation Location
• A grounded electrical outlet should be located
within 2 ft. (61 cm) of either side of the
appliance.
• Install the appliance on a level floor. (Allowable
slope under the appliance: 1°)
• The floor must be level, with a maximum slope
of 1 inch (2.5 cm) under the appliance. If the
slope is greater than 1 inch (2.5 cm), the
appliance cannot be levelled properly.
• The appliance should be easily accessible if it
needs to be serviced.
• Do not install the appliance in an area where it
will be exposed to water and/or weather. Failure
to follow this warning could result in risk of
electric shock, injury, or product damage or
malfunction.
• Do not install the appliance on a hollow or
flexible platform. Doing so may cause excessive
noise and vibration and result in damage or
injury if the appliance tips over.
NOTE
• A sturdy floor should support the total appliance
weight of 220 lb (100 kg). The combined weight
of any other laundry appliances should also be
considered.
Recommended Installation Spacing
The following clearances are recommended for
the appliance. Although the appliance has been
tested for clearances of 1 3/16 in. (3 cm) on the
sides and rear, recommended clearances should
be considered for the following reasons:
a Allow at least 24 in. (61 cm) in front to open the
door.
b Allow at least 2 in. (5 cm) on both sides and
between the back of the appliance and the wall.
c Allow at least 7 3/4 in. (20 cm) between the top
of the appliance and any overhanging shelves
or cabinets.
NOTE
• If the appliance is too close to adjacent items,
performance may decrease and electricity
consumption may increase.
• Additional space should be considered on all
sides of the appliance to reduce noise transfer.
Installation Spacing for Recessed
Area or Closet Installation
There should be at least a little space around the
appliance (or any other appliance) to avoid contact
with walls, furniture, or other appliances during
operation. Allow a minimum of 1 3/16 in. (3 cm) on
all sides of the appliance to avoid increased noise
or damage.
115˚
B
A
C
12 INSTALLATION
NOTE
• For closet installation, with a door, minimum
ventilation openings in the top and bottom of
the door are required. Louvered doors with
equivalent ventilation openings are acceptable.
• Minimum vent opening for built-in installation is
31.5 sq. in. (200 cm
2
.)
Closet Ventilation Requirements
Closets with doors must have both an upper and
lower vent to prevent heat and moisture build-up
in the closet.
One example shown uses vent grilles in the door.
a Upper vent opening with a minimum opening
of 48 sq. in. (310 cm
2
) must be installed no
lower than 6 ft. (185 cm) above the floor.
b Lower vent opening with a minimum opening
of 24 sq. in. (155 cm
2
) must be installed no
more than one foot above the floor.
Ambient Temperature
• Temperature must be between 50 ℉ (10 °C) and
95 ℉ (35 °C).
• If the ambient temperature is too low or high,
performance may be affected.
• Do not install in direct sunlight or where the
temperature may fall below 32 ℉ (0 °C).
Electrical Connection
• Do not use an extension cord or 2-outlet
adapter.
• Do not overload the outlet with more than one
appliance.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned close to
outlets and the plug should be easily accessible.
WARNING
• The power cord must be plugged into an
appropriate outlet that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
Dimensions
inch mm
A
2 26 3/8 2 670
B
2 24 1/4 2 610
C
2 10 2 250
D
2 78 3/4 2 1999
E
2 78 1/4 2 1985
F
2 21 13/16 2 555
G
2 2 2 50
H
2 25 5/8 2 650
I
2 25 1/4 2 640
J
2 2 2 50
K
2 1 2 25
L
2 2 2 50
B
I H
E
D
F
G
J
K
L
L
7.6 cm7.6 cm
7.6 cm7.6 cm
13INSTALLATION
ENGLISH
Unpacking the Appliance
WARNING
• Use two or more people to unpack and move the
appliance. Failure to do so can result in serious
injury if the appliance tips or falls.
Removing Carton and Shipping
Materials
Unpack the appliance from carton and remove any
tape and temporary labels from the appliance.
• Do not remove any warning labels, the model
and serial number label, or the technical sheet
label that is located under the front of the
appliance.
CAUTION
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of the appliance.
NOTE
• Tape or glue residue can also be easily removed
by rubbing a small amount of liquid dish soap
over the adhesive with your fingers. Wipe with
warm water and dry.
Moving the Appliance
Use the wheels a at the bottom of the appliance
to move the appliance. Push the appliance slowly
from about halfway down the front side.
CAUTION
• Keep the appliance upright when moving it. If
you lay the appliance on its side, refrigerant may
leak and cause the appliance to malfunction.
Leveling the Appliance
Checking the Level
Leveling the appliance prevents unnecessary
noise, vibration and movement. Check whether
the appliance is perfectly level after installation.
WARNING
• The appliance is heavy. Two or more people are
required when leveling the appliance. Failure to
follow this warning can cause serious injury or
death.
1 Position the appliance in the final location and
check to make sure it is level.
• All leveling feet must rest solidly on the
floor. Gently push on the corners of the
appliance to make sure that it does not rock
from corner to corner. Make sure there are
no gaps between the front leveling feet and
the floor.
2 Use the wrench (packaged with the appliance)
to turn the leveling feet.
• Extend the front feet to raise the appliance
or retract the feet to lower it. If unable to
level the appliance using only the front feet,
tip the appliance forward and install the two
rear leveling feet. Do not lay the appliance
down to install the leveling feet.
• Raise or lower the appliance using the
leveling feet until the appliance is level from
side to side and front to back.
CAUTION
• Make sure that all leveling feet are in firm
contact with the floor. If the appliance is used
without leveling, it may fall, causing injury,
damage, or product malfunction.
• Adjust the leveling feet only as far as necessary
to level the appliance. Extending the leveling feet
more than necessary can cause the appliance to
vibrate.
14 INSTALLATION
3 When the appliance is completely stable and
all leveling feet are resting solidly on the floor,
tighten the locking nuts a.
Installing on Carpeting
Follow these instructions when installing the
appliance on carpeting.
WARNING
• The appliance is heavy. Two or more people are
necessary to install the rear leveling feet and
carpet spikes. Failure to do so can result in back
injury or other injury.
• Keep the appliance upright when moving and
installing it. If you lay the appliance on its side,
refrigerant may leak and cause the appliance to
malfunction.
1 Move the appliance into its final location
using the wheels at the bottom of the
appliance.
2 Install the two rear leveling feet at the rear
bottom of the appliance.
• Tip the appliance, do not lay it down, to
install the leveling feet.
3 Level the unit following the instructions in
Leveling the Appliance.
4 Install the four carpet spikes on the ends of
the leveling feet, with the shorter, octagonal
faces toward the front.
WARNING
• Take care when handling the carpet spikes. They
are designed to pierce through the carpet
backing and pad and are very sharp.
• Keep fingers and hands out from under the
spikes when setting the unit in place to avoid
personal injury or product damage.
5 Level the appliance once more after installing
the spikes.
• If the carpet has very deep pile or padding,
the front feet may need to be extended
slightly to install the drip tray.
If installing the appliance on carpeting:
• Be sure to check and empty the drip tray
often.
• Do not open the unit during operation to
avoid condensation forming on carpet
surface, which may result in surface mold or
mildew.
• Keep the bottom of the cabinet dry when
filling or emptying water tanks. Keep the
outside of the water tanks clean and dry to
discourage growth of mold or mildew.
Reversing the Door
It is possible to reverse the direction of the door
swing. This should be done by the installer at the
time of installation, if desired.
NOTE
• If the direction of the door swing needs to be
changed after installation, contact the LG
Customer Information Center.
15INSTALLATION
ENGLISH
Using Non-skid Pads
Non-skid pads prevent the appliance from shaking
or shifting when opening or closing the door.
1 Clean the floor to attach the non-skid pads.
• Use a dry rag to remove foreign objects or
moisture. If moisture remains, the non-skid
pads may slip.
2 Adjust the level after placing the appliance in
the installation area.
3 Place the adhesive side a of the non-skid
pads on the floor.
4 Move the appliance feet onto the non-skid
pads.
• Do not attach the adhesive side a of the
non-skid pads to the feet of the appliance.
5 Recheck the appliance’s levelness.
• Push or rock the edges of the appliance
gently to make sure that the appliance does
not rock. If the appliance rocks, level the
appliance again.
NOTE
• The pads may leave a sticky residue when they
are removed. The residue can be removed with
alcohol.
Assembling the Drip Tray
Before using the appliance, insert the drip tray
onto the bottom of the cabinet.
1 Hold the tray so the arrow and letter on the
front of the tray face up.
2 Insert one side of the tray first, then the other.
Push the tray until it slides completely in.
3 To detach, pull one side out then the other.
• If the tray collects water, detach it and
empty the water. After emptying it,
reassemble the tray.
CAUTION
• Do not operate the appliance without installing
the drip tray. Doing so could lead to water
damage caused by leaking.
Installing Hinge Covers
1 Open the appliance door.
2 Snap a hinge cover onto the upper hinge
assembly with the bent edge on the far side
from the hinge.
3 Repeat with the remaining hinge cover on the
lower hinge assembly.
16 OPERATION
OPERATION
Operation Overview
Using the Appliance
1 Prepare items.
• Wash clothes first, if needed.
• Exclude heat-sensitive items or items that
can be damaged by exposure to water.
• Place items on hangers or the shelf.
• Fasten buttons and close zippers to keep
items on moving hangers and prevent
damage.
2 Clean the lint filter and change the sheet in
the aroma filter.
• Lift out filter and remove lint from last load
for faster and more efficient performance.
Reinstall filter, checking alignment when
closing grille. Do not operate the appliance
without the lint filter in place. If using a
fabric softener sheet in the aroma filter,
change it after every use.
3 Check the water tanks.
• Fill water supply tank if needed. Empty
water drain tank if needed. Use clean tap
water in the supply tank for better product
performance and lifespan. Do not use
distilled water or reuse water from the drain
tank.
4 Load the appliance.
• Pay attention to fabric care labels and cycle
choice. If clothing is not appropriate for the
cycle selected, it may shrink or be seriously
damaged.
• Remove all empty hangers to avoid noise,
friction, and damage to clothing.
5 Turn on the appliance.
• Touch Power button to turn on the
appliance.
6 Choose a desired cycle.
• Touch a cycle selector button. Press the
button repeatedly to toggle through the
selections.
7 Begin a cycle.
• Touch and hold the Start/Pause button to
begin a cycle. Pause a cycle at any time by
touching Start/Pause again. If you do not
press the Start/Pause button to resume a
cycle within a certain time, the appliance
turns off automatically and all cycle settings
are lost.
• Do not open the door during a cycle. If
steam or hot air escapes, condensation may
collect on the floor or walls, resulting in
damage or mold.
CAUTION
• Do not open the door during operation. There is
a risk of burns or injury from escaping hot air or
steam.
• Do not allow steam or hot air to escape the
cabinet during operation. Opening the door
during operation affects performance,
lengthens styling time, and results in water
condensing and collecting on the floor.
8 End of cycle.
• Remove items when the cycle finishes.
Leave the door open to let hot air escape.
The interior light shuts off after 1.5 minutes
if the door is left open.
Preparing Loads
Checking Fabric Care Labels
Most articles of clothing feature fabric care labels
that include instructions for proper care. Below are
some of the symbols that are relevant to choosing
appropriate items for the appliance.
Symbols on Care Labels
Label Meaning Check
Hand Wash OK
Machine Wash, Normal cycle OK
Perm press/wrinkle resistant OK
Gentle/delicate OK
17OPERATION
ENGLISH
† Some fabrics marked with a "do not wash" label,
such as fur and leather, can be used with the
appliance.
Sorting Items
• For best fabric care results, always treat fabrics
with similar care requirements together.
• Different fabrics have different care
requirements, and some fabrics cannot be
treated using certain cycles or should be treated
separately.
Checking Items before Loading
Some items are not appropriate for use with the
appliance. Using the wrong cycle for items can
result in damage to fabrics.
• Check all pockets to make sure that they are
empty. Items such as clips, pens, coins, and keys
can damage both the appliance and your
clothes.
• Do not put items that are sensitive to heat or are
not suitable for washing with water in Styler
cycles that use steam. Use the Gentle Dry cycle
only.
• Fur and leather (only 100% real leather) should
only be treated with the Fur/Leather Care cycle.
This cycle is a downloadable cycle.
• Wash heavily soiled or stained clothes before
putting them in the appliance. The appliance
does not have a washing function. Loose soil or
stains can be transferred between garments
during cycles.
• Treat items with an unpleasant odor in a
separate load. Odors can be transferred
between items during cycles.
• Clothing should be securely fastened, with
zippers and buttons closed, so that it does not
fall off the moving hanger during the cycle.
• Do not put very wet items in the appliance to
dry. Shake off or wring out excess water before
putting items in the cabinet to dry. If a large
amount of water pools in the cabinet, styling
performance may suffer or the appliance may be
damaged.
Checking Items before Every
Load
Checking the Lint Filter
Always make sure the lint filter is clean before
starting a new load; a clogged lint filter will
increase styling times.
1 Open the front grille a and take out the lint
filter b.
2 Brush the lint filter with a soft brush or clean it
with a vacuum cleaner.
• If the lint filter is torn or damaged, replace it
with a new one.
3 Reinstall the filter.
Do not wash
OK
†
Normal OK
Permanent press/wrinkle
resistant
OK
Gentle/delicate OK
Do not tumble dry OK
Do not dry NO
Line/hang dry OK
Drip dry OK
Dry flat OK
High OK
Medium OK
Low OK
No heat/air dry NO
Label Meaning Check
18 OPERATION
Checking the Aroma Filter
Use a dryer fabric softener sheet to add a
refreshing aroma to items. Replace the fabric
softener sheet after every use.
1 Remove the aroma filter from the appliance.
2 Open the aroma filter and insert a dryer fabric
softener sheet a into it.
3 Close the aroma filter and insert it back in the
appliance.
• Insert the aroma filter in the direction of the
arrow. You can adjust the opening of the
aroma filter using the adjustment lever. The
more open the aroma filter is, the richer the
aroma gets.
4 When the cycle is complete, remove the
aroma filter and discard the fabric softener
sheet.
5 Reinsert the aroma filter.
NOTE
• Instead of using a fabric softener sheet, you can
spray perfume 4–5 times on a cotton pad and
then place it in the aroma filter to use. (However,
the fragrance strength can vary depending on
the scent.)
Checking the Water Tanks
Check the water in the water tanks before use. The
water supply tank must be filled with water before
using the appliance. The appliance does not work
without water. The water drain tank should be
emptied before each use.
1 Pull the handle of the tank forward and
remove the tanks from the appliance. Check
the water level of the tanks.
2 Make sure the water supply tank is filled with
water.
• The full water supply tank can be used
approximately four times, depending on the
cycles used.
• Use clean tap water or bottled water for
best performance and longer product life.
Do not use distilled water or reuse the
water from the drain tank.
• The first time the appliance is used, 2/3 of
the water in the fully filled water supply tank
is used. Less water is used in following
cycles.
CAUTION
• Only use water when filling the water supply
tank. Any other substance, such as detergent or
fabric softener, may damage the appliance.
• Use only clean tap water or bottled water.
Foreign materials in the water may shorten the
lifespan of the appliance.
• Do not use distilled water. The water sensor may
not work.
• Do not reuse the water in the drain tank to fill
the water supply tank.
3 Make sure the water drain tank is empty.
4 The drain tank will be filled after about three
uses. The tank fills more quickly during styling
cycles. The appliance does not work if the
drain tank is full.
• Some discoloration of the water drain tank
may occur over time. This is normal and will
not affect product performance.
19OPERATION
ENGLISH
Loading the Appliance
WARNING
• Flammable objects such as lighters or matches
could ignite, causing a fire. Remove them from
pockets to avoid fire, explosion, or death.
• Never style clothes that have been exposed to
oil, gasoline, or other flammable substances.
Failure to obey this warning can result in fire,
explosion, or death.
Choosing a Styling Method
The Moving Hanger
Hang clothes on the moving hanger using the
hangers provided with the appliance, or use any
plastic or metal hanger that hooks snugly into the
indentations in the moving hanger.
• Use the moving hanger for suits, coats, jackets,
blouses, dresses, skirts, and pants that don’t
require a crease. Use the Pants Crease Care to
crease pants.
• Anything that can be securely placed on a
hanger and steamed or dried without retaining
hanger marks or other damage can be placed on
the moving hanger.
• Style sweaters or knits on the shelf to avoid
hanger marks.
• Arrange clothing so it does not touch the sides
or rear of the cabinet, if possible. Condensation
may form on the interior surface of the cabinet,
and items in contact with the surface may
remain damp at the end of the cycle.
• The moving hanger will move even when only
the shelf is being used.
• When using an ordinary metal/plastic hanger,
the hook should be less than 5/32 in. (4 mm)
thick and the hook must fit in the indentation in
the moving hanger snugly. If the fit is too loose,
it may result in vibration, noise and damage to
clothing.
CAUTION
• Remove empty hangers from the moving hanger
and place them on the shelf before starting a
cycle. Empty hangers may cause unnecessary
noise, friction, and damage to fabrics.
• Do not lean or pull on the moving hanger.
• Hang hangers in the same direction on the
moving hanger to prevent collisions.
• Do not allow children to play with or hang onto
the moving hanger. The appliance could tip,
resulting in damage or injury.
Item How to style it
Suit coat, blazer
Moving hangerCoat, jacket (short)
Coat (long)
Dress (short)
Moving hanger after
removing shelf
Dress (long)
Skirt
Moving hanger
Lightweight blanket,
throw
Baby blanket
Pants (not creased)
Shorts
Children’s clothes
Scarf
Moving hanger or shelfTie
Shawl
Lingerie
Moving hanger or shelf
(if delicate)
Shirt, blouse
Pants (creased) Pants Crease Care
Cap, hat
Shelf
Stuffed toys
Pillow
Sweater
Knitwear
Baby clothes
20 OPERATION
Using the Moving Hanger
1 Insert hangers into slots and pull down to
secure the hook snugly.
• Hooks should fit down in the slots snugly to
prevent noise, vibration, or damage to
items during operation.
NOTE
• Do not overcrowd items. The fewer items, the
better the styling performance. Items that touch
the sides of the cabinet may pick up
condensation from the cabinet and fail to style
completely.
Using Hangers
The hangers that come with the appliance are for
use with the appliance only. Any plastic or metal
hanger that has a hook less than 5/32" (4 mm)
thick and hooks snugly into the indentations in the
moving hanger can be used in the appliance.
• Do not use hangers with wool, knitwear, or
delicate lingerie. The garments may stretch or
be left with hanger marks.
• Wrinkles may appear at the back of the collar on
some garments.
• Remove empty hangers or store them in the
shelf during operation.
• Fasten buttons and zippers on hanging clothes
to prevent them from falling off hangers during
operation. Fasten the neck area with cotton
string if there is no button or zipper.
• Remove or store the shelf when hanging longer
items so items won’t get wrinkled.
1 Select an appropriate hanger.
• Choose the appliance hanger that fits the
item you are hanging up.
2 Fasten the buttons and zippers on all
garments and hang them on hangers.
• Doing so helps keep the garments from
falling or becoming more wrinkled during
the cycle. If a garment has no buttons or
zipper, fasten it with a cotton string around
the collar area.
3 Place the hangers into the slots of the moving
hanger.
The Pants Hanger
Place pants either on the moving hanger or in the
Pants Crease Care, depending on whether
maintaining the creases on the pants legs is
desired.
• Hanging pants on the moving hanger may
reduce the creases on pants legs.
• To maintain the creases on pants legs, use the
Pants Crease Care.
• Pants should be no wider than 44 1/16 in. (112
cm) or longer than 45 1/4 in. (115 cm) to fit in the
Pants Crease Care. Check the size of the pants
before using the Pants Crease Care. If pants are
too large, use the moving hanger.
• The fabric content of the garments affects how
well wrinkles are reduced.
Opening and Closing the Pants Hanger
1 To open, fold the hook down toward the
hanger blades to unlock and separate the
blades.
2 Once pants are inserted, bring the blades
together and rotate the hook up and away
from the blades to lock them in place.
21OPERATION
ENGLISH
Hanging Pants On the Pants Hanger
1 Remove all objects from pants pockets and
button the back pockets.
2 Fold pants along crease lines (or where crease
lines would be), and attach the pants hanger
at the ends of the pants legs.
3 Tug gently on the sides of the pants legs.
Make sure pants are stretched tight within the
hanger, with no wrinkles, and will not fall out
of the hanger during the cycle.
4 Place the pants hanger on the moving hanger
or in the Pants Crease Care.
The Pants Crease Care
Hang clothes in the Pants Crease Care using the
pants hanger provided with the appliance or any
pants hanger that fits into the hooks above the
door to the Pants Crease Care.
CAUTION
• Do not lean on or hang heavy items on the door
of the Pants Crease Care. The appliance may tip,
resulting in damage or injury.
• Do not allow children to play with or hang onto
the door of the Pants Crease Care. The appliance
may tip, resulting in damage or injury.
• Keep fingers out of pinch point areas when
closing the door of the Pants Crease Care.
Supervise nearby children to prevent injuries.
1 Open the Pants Crease Care by pressing on
the icon on the side.
2 Hang the pants hanger on the hook above the
Pants Crease Care that best fits the length of
the pants being pressed.
• If the pants are longer, use the higher
hooks a to keep the pants from hitting the
floor of the cabinet.
• Pants should be no wider than 44 1/16 in.
(112 cm) or longer than 45 1/4 in. (115 cm).
Check the size of the pants before using the
22 OPERATION
Pants Crease Care. If pants are too large,
use the moving hanger.
3 Make sure the pants are hanging straight.
• Check the creases on the legs to make sure
they are lined up. Fix the pants with 2 clips
before closing the Pants Crease Care. If the
pants legs are not aligned properly or the
pants are not hanging straight, double lines
may appear at the pants’ edges, or the
pants may be wrinkled.
4 Close the Pants Crease Care, and then
straighten the pants once more.
• Gently tug the edges of the pants to smooth
out any wrinkles. Make sure the pants are
hanging straight in the Pants Crease Care.
NOTE
• Pants can be pressed while refreshing other
items in the same cycle.
• To avoid double creases, run the strong cycle
with the moving hanger to remove any existing
knife pleats, and then use the Pants Crease Care.
• For optimum results, use the Extra Pants Care
cycle which is designed for use with the Pants
Crease Care feature. This cycle can be
downloaded using the LG ThinQ app and used
as the Downloaded cycle.
The Shelf
Use the shelf when styling clothes or other items
that are difficult to hang or that may be damaged
by styling on a hanger.
CAUTION
• Do not allow children to climb on or hang on the
shelf. The shelf may fall or the appliance may tip,
resulting in damage or injury.
• Do not place heavy objects on the shelf or use it
to store objects. The shelf may fall, resulting in
damage or injury.
NOTE
• Use the shelf for sweaters, knits, lingerie, or
delicate blouses that can show hanger marks,
stretching, or other damage if dried on a hanger.
• For best styling performance, do not stack items
on the shelf. Style single items or place items
side by side with space between.
• When not in use, store the shelf on the shelf
holder knobs in the back of the cabinet.
• Arrange items on the shelf so they do not touch
the sides or rear of the cabinet, if possible.
Condensation may form on the interior surface
of the cabinet, and items in contact with the
surface may remain damp at the end of the
cycle.
Assembling the Shelf
1 Hold the shelf so that the grey trim is toward
the front.
23OPERATION
ENGLISH
2 Insert the left shelf groove into the left shelf
support, then lower the right shelf groove
onto the right shelf support.
NOTE
• The shelf cannot be assembled by sliding it into
the cabinet. It will fall if not assembled properly.
3 To disassemble, lift up the right side of the
shelf, then pull out the left side of the shelf
from the shelf support.
NOTE
• Hang the shelf on the shelf holder when treating
long clothes such as coats or dresses.
Storing Hangers
Remove unused hangers from the moving hanger
and store them in the shelf during operation. This
prevents noise and damage to clothing.
1 Insert the hangers between the rails of the
shelf.
2 When styling long clothes, if the shelf is
stored on the shelf holder, store the hangers
outside the appliance during operation.
3 Do not use the shelf to store heavy items.
24 OPERATION
Control Panel
The control panel responds to touch using static electricity. A light touch is enough to operate it. Use a
cloth when cleaning the controls to avoid contacting and activating the buttons. Foreign substances on the
control, wearing gloves, or touching the buttons through cloth may prevent the buttons from activating.
Control Panel Features
Depending on the model, some of the following functions may not be available.
a Power Button
Touch the Power button to turn the appliance On/Off. Once the cycle is complete, the appliance
automatically turns off after a few seconds if no buttons are touched.
NOTE
• Touching the Power button during a cycle will cancel that cycle, and its settings will be lost.
b Cycle Process Indicator
This portion of the display shows which stage of the styling cycle is currently underway.
c Option and Alert Indicators
• Night Care lights up when the appliance is in Night Care mode.
• z(Delay Start) lights up when the Delay Start feature is set.
• f(Wi-Fi) lights up when the appliance is connected to a Wi-Fi network at home.
• w (Remote Start) lights up when the appliance can be controlled remotely.
• D(Fill Water) lights up when the water supply tank is missing or empty.
• E(Empty Water) lights up when the water drain tank is missing or full.
d Time Display
The display shows the estimated time remaining and error messages for the appliance. The cycle time
may vary depending on usage conditions.
e Start/Pause Button
Touch and hold to start the selected cycle. If the appliance is running, touch to pause the cycle without
losing the current settings.
25OPERATION
ENGLISH
NOTE
• If the Start/Pause button is not pressed to start the selected cycle, after a delay the styler automatically
turns off and all cycle settings are lost.
f Fresh Care Cycle
Touch this button to select a Fresh Care cycle. Touch the button repeatedly to toggle through the
selections.
• Night Care
- Touch and hold the this button for 3 seconds to activate/deactivate the Night Care function.
NOTE
• Select the Downloaded setting to use specialized cycles available for download to your appliance. Use
the provided default cycle or download a new cycle using the LG ThinQ application on a smartphone.
g Premium Care Cycle
Touch this button to select a Premium Care cycle. Touch the button repeatedly to toggle through the
selections.
• Wi-Fi
- Touch and hold this button for 3 seconds to connect the appliance to the LG ThinQ application.
h Sanitary Cycle
Touch this button to select a Sanitary cycle. Touch the button repeatedly to toggle through the
selections.
• Remote Start
- Touch and hold this button for 3 seconds to connect the appliance to a Wi-Fi network and control
the appliance remotely.
- With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
- In order to use the Remote Start function, refer to SMART FUNCTIONS.
i Gentle Dry Cycle
Touch this button to select a Gentle Dry cycle. Touch the button repeatedly to toggle through the
selections.
• Control Lock
- Touch and hold this button for 3 seconds to lock/unlock the control panel.
j Delay Start
Touch this button to delay the start time of the cycle.
26 OPERATION
Cycle Table
The cycles are designed to fit a variety of situations. Select the cycle and setting that best match the load
contents and desired results for maximum performance and fabric care.
Cycle Guide
Cycle Fresh Care
Setting Normal / Quick / Extended
Refreshes clothes with high temperature steam and vibration. The cycle helps
reduce odors in clothes.
Downloaded: There are 5 specialized cycles which can be selected: Wool/Knit,
Down Jacket Care, Fur/Leather Care, Dress Shirts, and Snow/Rain.
• The first cycle (Wool/Knit by default) can be changed by downloading a
different cycle. See the LG ThinQ app to check the downloaded cycle and its
description.
• Press the Fresh Care button repeatedly to toggle through the cycles.
Fabric / Clothes Suits, coats, school uniforms, scarves, wool, knitwear, outdoor/performance
clothing, towels, underwear, t-shirts, socks, jeans, jean jackets, lingerie,
sportswear, tablecloths
Note
• Only use this cycle with washable clothing, because it uses steam.
• Unlike the first downloaded cycle, the 4 preset cycles cannot be changed.
The cycle codes appear in the time display to indicate the cycle selected.
- Cycle code dN1: Down Jacket Care
- Cycle code dNz: Fur/Leather Care
- Cycle code dN3: Dress Shirts
- Cycle code dN4: Snow/Rain
27OPERATION
ENGLISH
Cycle Premium Care
Setting Blouses: Refreshes and removes light odors and reduces wrinkles in silk or silk-
blend blouses, dresses, etc.
NOTE
• Wrinkles may appear along seams, which are caused by the properties of
silk and not any deformation or damage to the garment.
• To minimize garment damage, the drying temperature for the Silk Cycle is
relatively low. This may leave items feeling slightly damp.
Suits/Jackets: Refresh clothes with low-temperature steam and vibration.The
setting helps you take care of suits and coats that contain natural fibers.
Pants: Emphasizes the creases in trousers when used with the Pants Crease
Care.
NOTE
• Remove everything from the trouser pockets and close the back pocket
buttons before use.
• For best results, pull the trouser legs taut before sliding the sides into the
clips. The trousers may wrinkle if they are folded or wrinkled when closing
the Pants Crease Care. Smooth out the trousers after closing the Pants
Crease Care.
Athleisure: Refreshes your leggings, sportswear and activewear so you can wear
it again.
Cycle Sanitary
Setting Normal / Uniforms / Bedding / Kid's Items
Use this cycle to steam clean and dry items. Choose this cycle for clothing,
bedding, and children’s clothing and soft toys. Quilts or blankets should be a
single layer and weigh 3.3 lb (1.5 kg) or less.
Fabric / Clothes Suits, coats, school uniforms, scarves, outdoor/performance clothing, towels,
underwear, t-shirts, socks, jeans, jean jackets, lingerie, sportswear, tablecloths
Note
• Do not use this cycle for wool or knitwear, because the high temperatures
and steam can cause shrinkage.
• Natural fibers must be marked washable/hand-washable and tumble dry,
to avoid shrinkage.
• Do not use with items containing rubber, foam, or adhesive.
Cycle Gentle Dry
Setting Normal: Dries clothes using warm air and the moving hanger without tumbling. It
is suitable for refreshing non-washable fabrics and natural fibers like 100% wool
and cashmere.
Time Dry: Use this setting to manually select the drying time, from 30 to 120
minutes, in 30-minute increments.
Wool: Use this setting to dry delicate clothing such for wool/knit items.
NOTE
• Make sure to use the shelf for wool/knit items.
28 OPERATION
NOTE
• Check Fabric Care Guide in this manual and fabric care labels on garment before styling.
• Wrinkles may remain in some items. Wrinkles caused by extended storage may be difficult to reduce.
Wrinkles in cotton or linen may not be reduced completely. Iron after styling, if desired.
• Some odors can be difficult to remove. Odors from oily substances may be difficult for the steam to
penetrate. Odors from extended storage may also be difficult to remove.
• Cycle times may vary depending on the usage environment, including the water temperature.
• Very thick clothing may not be dried uniformly at the end of the cycle.
• Cycle times may be longer for wet clothes that are not spin dried.
Process Details for Each Cycle
• Preparing: This process heats the water in the water tank in preparation for supplying steam.
• Refreshing: This process sprays steam on the clothes.
• Drying: This process removes moisture in the clothes.
• Sanitizing: This process uses high temperatures to treat clothes.
Note
• The amount of wrinkle reduction depends on the weight and fabric of the
clothes.
Cycle Setting
Styling Process
Preparing Refreshing Drying Sanitizing
Fresh Care
Normal
###
Quick
###
Extended
###
Premium Care
Blouses
###
Suits/Jackets
###
Pants
###
Athleisure
###
Sanitary
Normal
####
Uniforms
####
Bedding
####
Kid's Items
####
Gentle Dry
Normal
#
Time Dry
#
Wool
#
Cycle Gentle Dry
29OPERATION
ENGLISH
NOTE
• If the Sanitary cycle is changed to a Fresh Care or Gentle Dry cycle during operation, the Sanitizing
process will be discontinued.
Fabric Care Guide
† Check fabric care labels in garments before use.
Fabric & Clothes
Cycle
Fresh Care Sanitary Gentle Dry
Cotton
Towels, socks,
underwear, jeans,
sportswear, T-shirts,
blankets
###
Linen, hemp, ramie
Summer clothes,
tablecloths
###
Alpaca, camel hair,
cashmere
Coats, suits
#
†
#
†
#
†
Scarves, knitwear
#
†
#
Fur, leather
Coats, scarves
• Only use downloaded Fur/Leather Care cycle (low temperature drying).
Only use with 100% genuine leather (not artificial leather).
Silk
Neckties, ribbons,
scarves, blouses, silk
velvet/plush
• Only use downloaded Silk Care cycle (low temperature drying).
Wool
Sweaters, knitwear
#
†
#
Winter coats, suits,
sportswear, uniforms
###
Acetate
Suit lining, blouses,
neckties, pajamas
###
Acrylic
Thermal underwear,
knitwear
###
Nylon
Stockings, lingerie
###
Polyurethane (less than
5%)
Stretchable clothing
###
Rayon
Suit Lining
###
30 OPERATION
NOTE
• Fabrics come in a wide variety of weights and finishes and can have different care requirements for each
variety. It is difficult to cover them adequately in this manual. Before using the appliance with any item,
check the care label before proceeding.
• Do not put items that are not colorfast, are heat-sensitive, or are not suitable for washing with water in
the Fresh Care or Sanitary cycles. Do a water blot test on a small, inconspicuous spot (an inside seam) to
determine if the fabric is colorfast. For further assistance, consult the clothing manufacturer, a dry
cleaning professional, or a more detailed fabric care guide.
• Using the appliance with items that are very wet or are not colorfast may result in damage to the items
and staining from fabric dyes on the interior of the cabinet. These stains will not affect the operation of
the appliance. Use toothpaste to remove stains from the interior of the cabinet.
• The appliance does not have a washing function. Wash soiled items before use.
31OPERATION
ENGLISH
Options and Extra Functions
Night Care
Use this function to store items overnight or
anytime items can’t be removed soon after a cycle
ends. The function periodically produces warm air
to prevent condensation, keeping items warm and
dry until they are removed.
1 Place clothes into the appliance.
2 Choose a cycle and setting.
3 Touch and hold Sanitary for 3 seconds to
activate the Night Care function.
4 Touch Start/Pause.
NOTE
• Once set, the function starts after the selected
cycle ends. To cancel the function, touch another
cycle button.
• The function can’t be set to follow a Dehumidify
cycle.
• The settings are lost if you touch Power.
• The function runs for a maximum of 24 hours.
• It is safe to open the door at any time during the
function, even when the air is blowing. If the
door is opened during operation, the product
will turn off automatically.
• When the option is set,
[=] appears on the time
display until the feature is turned off.
• Some noise occurs periodically as warm air is
produced.
Control Lock
Use this function to prevent unwanted use of the
appliance or to keep cycle settings from being
changed while the appliance is operating.
1 Touch and hold the Gentle Dry button for 3
seconds to activate or deactivate the control
lock function.
2 CL appears on the time display, and all
controls are disabled except the Power
button.
NOTE
• The function does not lock the door.
• The function is retained even if there is a power
outage.
• Once set, the function remains active until it is
manually deactivated. The function must be
deactivated to run another cycle.
Delay Start
Use this function to delay the start time of the
cycle.
1 Touch Power button.
2 Choose a cycle and setting.
3 Touch Delay Start button to set the start time
of the cycle.
• The default delay time is 3 hours. Each time
you touch the button, the time increases by
an hour, up to 19 hours.
• Touch and hold the button to increase the
delay time more quickly.
NOTE
• This option cannot be selected when the
appliance is in the Night Care mode.
32 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
• Energy Monitoring
†
- This feature keeps track of how the appliance’s
power consumption is affected by selected
cycles and options.
• Remote Start
- Control the appliance remotely or check to see
how much time is left in the cycle from the LG
ThinQ application.
NOTE
• Once the Remote Start feature is enabled, you
can start a cycle from the LG ThinQ application.
If the cycle is not started, the appliance will wait
to start the cycle until the appliance is turned off
remotely or the Remote Start feature is
disabled.
• If the door is opened, the Remote Start feature
is disabled.
• Push Messages
- When the cycle is complete or the appliance
has problems, you will receive a push
message.
• Smart Diagnosis
TM
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
• Settings
- Allows you to set various options on the
appliance and in the application.
† This feature is only available on some models.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Before Using LG ThinQ Application
1 Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the appliance is too far from the router,
the signal becomes weak. It may take a long
time to register or installation may fail.
2 Turn off the Mobile data or Cellular Data on
your smartphone.
3 Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that the f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
33SMART FUNCTIONS
ENGLISH
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Using the Appliance Remotely
Remote Start
Use a smartphone to control the appliance
remotely. You can also monitor the cycle operation
so you know how much time is left in the cycle.
Using Remote Start
1 Put the clothes into the appliance.
2 Touch the Power button.
3 Touch and hold the Sanitary button for 3
seconds to enable the Remote Start function.
4 Start a cycle from the LG ThinQ application on
your smartphone.
NOTE
• Once the function is enabled, you can only start
a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
application will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
• If the door has been opened, you cannot start a
cycle remotely.
Disabling Remote Start Manually
When the function is activated, press and hold the
Sanitary button for 3 seconds.
Download Cycle
You can download new and specialized cycles that
are not included in the standard cycles on the
appliance.
Appliances that have been successfully connected
to a Wi-Fi network can download a variety of
specialty cycles specific to the appliance.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
To operate a downloaded cycle on the appliance,
touch the Fresh Care button on the appliance
repeatedly until the Downloaded setting is lit up.
There are a total of 5 downloaded cycles. Only the
first cycle can be changed using the LG ThinQ
smartphone application. The other 4 preset cycles
cannot be changed. See the Cycle Table for details
on the preset cycles.
Wireless LAN Module Specifications
FCC Notice
The following notice covers the transmitter
module contained in this product.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
Frequency
Range
2412 - 2462 MHz
Output Power
(Max)
< 30 dBm
34 SMART FUNCTIONS
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to opensource@lge.com.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
TM
Function
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
35SMART FUNCTIONS
ENGLISH
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1 Touch the Power button to turn on the
appliance.
• Do not touch any other buttons or icons on
the display screen.
2 Hold the mouthpiece of your phone in front of
the Power button.
3 Touch and hold the Gentle Dry button for 3
seconds or longer while continuing to hold
your phone near the Power button.
4 Keep the phone in place untill the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
Max.
10 mm
36 MAINTENANCE
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
can cause serious injury, fire, electrical shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the
finish.
Regular Cleaning
Cleaning the Interior and Exterior
Proper care of your appliance can extend its life.
1 Clean the inside and outside of the appliance
with a damp cloth.
• Glass cleaner can be used to clean the front
glass panel, but spray it on a cloth and wipe
rather than spraying it directly on the panel.
2 Buff the door dry with a clean, dry cloth to
prevent any water stains.
3 Allow the interior and exterior to dry
completely before plugging in and operating
the appliance.
CAUTION
• Do not spray water directly on the appliance.
• Do not use detergent, methylated spirits,
solvents, or any volatile liquids to clean the
exterior of the appliance.
• Never use steel wool or abrasive cleansers; they
can damage the surface.
• Keep sharp objects away from the exterior of the
appliance. The touch panel may not work if
damaged.
Cleaning the Lint Filter
Always remove the lint from the filter after every
cycle. If the lint filter has become very dirty or
clogged, wash the lint filter in warm, soapy water
and allow to dry thoroughly before reinstalling.
• Never operate the appliance without the lint
filter.
• Never operate the appliance with a wet lint filter.
Cleaning the Aroma Filter
For best results, wash the aroma filter using hot
water and dish soap. After cleaning, wipe the filter
with a clean cloth and allow it to dry thoroughly
before reinstalling it.
The aroma filter can also be cleaned in the top rack
of the dishwasher.
• Never operate the appliance without the aroma
filter.
• Never operate the appliance with a wet aroma
filter.
Cleaning the Water Tanks
The water in the water supply tank contacts the
clothing and items treated in the appliance
directly. Clean both tanks periodically and keep
them clean at all times. If the tanks are not
properly cleaned, they may start to smell or need
to be replaced.
• Some discoloration of the water drain tank may
occur over time. This is normal and will not affect
product performance.
• Use only clean tap water in the supply tank for
best performance and to prolong the life of the
appliance. Do not use distilled water.
• Do not reuse the water from the water drain
tank in the water supply tank.
1 Clean the exterior of the tanks with a wet
cloth.
2 Clean the inside of the water tanks with a
brush and clean water.
37MAINTENANCE
ENGLISH
3 Make sure the drainage nozzle a connected
to the water drain tank and the water supply
hole b connected to the water supply tank
are not clogged.
4 Allow the outsides of the tanks to dry
completely before reinstalling the tanks.
38 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Error Messages
Q: What are aroma sheets and how do I use them?
A: You can use your favorite brand of dryer fabric softener sheets in the aroma filter to infuse items with
a refreshing aroma.The sheets will not soften garments or reduce static. To use the aroma filter, add
a softener sheet before running a cycle. Dispose of the softener sheet at the end of the cycle. For best
performance, clean the aroma filter after every 5-7 uses. See Checking the Aroma Filter, and
Cleaning the Aroma Filter.
Q: Can I put fur, leather, or silk items in the appliance?
A: Download the Fur/Leather Care cycle for use with fur or leather, or the Silk Care cycle for use with
silk items in the appliance. For instructions on downloading new cycles for the appliance, see Smart
Functions and the instructions in the LG ThinQ smartphone application.
Q: Why is the cycle time longer than estimated for the Gentle Dry cycle?
A: The appliance uses a sensor to sense the dryness of fabrics. If clothing or other items are not dried
properly, the cycle time is extended automatically.
Q: Can I install the appliance on carpeting?
A: If installing on carpeting (especially on padded or deep pile carpets), stabilize the unit by installing the
rear leveling legs and the four carpet spikes. For instructions, see Installing on Carpeting.
Extra care must be taken to keep the area around the machine clean and dry. Do not open the cabinet
during operation. There is a risk of burns or injury, and condensation from escaping hot air or steam
could result in damage to carpeting.
Problem Possible Cause & Solution
Fill Water icon is
blinking.
Water supply tank is empty or tank is missing.
• Fill the water supply tank and reinstall it.
Empty Water icon is
blinking.
Water drain tank is full or tank is missing.
• Empty the water drain tank and reinstall it.
dE error message
shows on the display.
Door is not completely closed.
• Check that items are completely inside the cabinet and that the door is tightly closed.
AE, LE, LEz, E1, E4,
tE1, tEz, tE3 or tEs
error message shows
on the display.
System error.
• Unplug the appliance and call for service.
1F error message
shows on the display.
Lint filter is missing.
• Install the lint filter in place.
39TROUBLESHOOTING
ENGLISH
Operation
Ps error message
shows on the display.
Supply voltage is not correct.
• Please call LG service center. You can find your local LG service center phone number in
the warranty card.
Problem Possible Cause & Solution
The appliance won’t
operate.
Control panel has powered off due to inactivity.
• This is normal. Touch the Power button to turn the appliance on.
Cord is unplugged.
• Make sure cord is plugged securely into a working outlet.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should
be on a dedicated branch circuit.
Appliance is not connected to 120 V socket.
• Make sure the cord is plugged into a grounded socket rated for this appliance.
The cycle won’t start. Start/Pause button was not touched after the cycle was set.
• Touch the Start/Pause button.
Cycle is producing steam.
• There may be a period of inactivity while steam is produced.
Control panel is locked.
• Disable the locking of the control panel and touch the Start/Pause button.
Steam or hot air
comes out when the
door is opened
Door is opened during operation.
• It is normal for steam or hot air to escape if the door is opened during operation.
Full water supply
tank is empty after
just one use.
Appliance is being used for the first time.
• A larger amount of water is needed the first time the appliance is used to fill the empty
reservoir.
Appliance makes a
loud vibrating noise
on startup.
Moving hanger is balancing load before operation.
• This is normal at the beginning of the cycle. If the noise increases or continues for a long
time, call for service.
Styling times are
taking longer than
estimated.
Clothes were extremely wet when loaded.
• Styling times may be longer for very wet or bulky clothing. Damp dry clothes before
putting them in the appliance. The appliance stops automatically when clothes are dry.
Appliance is moving
from left to right
while operating.
Floor under appliance is not level or is not sturdy enough to support the weight of the
appliance without flexing.
• Install the appliance where the floor is level and sturdy. Compensate for any slight
unevenness in the floor with the leveling legs.
Sound of motor
whirring.
Compressor is running during styling.
• This is normal.
Sound of water
running, boiling, or
hissing.
Steam is being generated and sprayed onto clothes.
• This is normal.
Steam or hot air
leaks out when the
door is closed.
An item is caught in the door, keeping it slightly open.
• Make sure all items are completely inside the cabinet and nothing is caught in the door,
blocking it from closing completely.
Problem Possible Cause & Solution
40 TROUBLESHOOTING
Performance
Control panel won’t
respond.
Control panel or button has dirt on it.
• Dirt or foreign objects on the control panel will interfere with the operation of the buttons.
Clean the control panel.
Control panel is locked.
• Disable the locking of the control panel. (See Control Lock for instructions.)
Problem Possible Cause & Solution
Clothes are wet at
the end of the cycle
Filter is clogged
• Clean the lint filter.
Door gasket is damaged
• If the rubber door gasket is damaged, it leaves a gap in the door seal, affecting
performance of the appliance. Call for service.
Clothes caught in door
• Make sure all items are completely in the cabinet and not stuck in the door, blocking it
from closing completely. Run the cycle again.
Odor is not removed
at end of cycle.
Clothes were stored for a long period of time or are stained with a strong-smelling
substance.
• Odors can be particularly difficult to remove from clothes that have been stored for long
periods or have strong-smelling, oily stains. Wash the clothes first, before using the
appliance.
Wrinkles are not
reduced at end of
cycle.
Clothes were stored for a long period of time.
• Wrinkles may be very difficult to reduce if set for a long time, especially in cotton and linen
fabrics. Iron clothes that have been stored for a long period of time before treating them
with the appliance, to reduce wrinkles more effectively.
Clothes have an
unpleasant odor at
end of cycle.
Appliance has not been used for a long time or water tanks and filters have not been
cleaned.
• Check for dirt or foreign objects in the water supply and water drain tanks. Clean the filters
and water tanks.
Functions are not
operating properly.
Detergent or fabric softener put in water supply tank.
• Do not use anything but clean water in the water supply tank.
Wrinkles at back of
neck after cycle.
Item too large for hanger or fabric too delicate.
• Use the right size hanger for the item so the fabric won’t bunch up and cause wrinkles.
Some fabrics are delicate and will bunch around the hanger no matter what you do. Use
the shelf for lingerie and other delicate items.
Creases are gone
from pants after
cycle.
Pants were hung on the moving hanger, not in the Pants Crease Care.
• Hang pants in the Pants Crease Care to maintain creases at edge of pants legs.
Clothing has water
spots after cycle,
color has faded or
run.
Fabric is not washable, or is not colorfast.
• Check fabric care labels before treating items.
Problem Possible Cause & Solution
41TROUBLESHOOTING
ENGLISH
Wi-Fi
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
42 LIMITED WARRANTY
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Styler (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only
when purchased lawfully and used within the United States including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
WARRANTY PERIOD
Period Scope of Warranty HOW SERVICE IS HANDLED
Two (2) years from date of original
retail purchase
Parts and Labor (internal/
functional parts only)
LG will provide parts and labor to
repair or replace defective parts.
Ten (10) years from the date of
original retail purchase
Inverter Compressor Parts Only (You are responsible for
any applicable labor cost)
43LIMITED WARRANTY
ENGLISH
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
44 LIMITED WARRANTY
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration, and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to opto[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
45LIMITED WARRANTY
ENGLISH
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
46 Memo
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LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
