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Shure Incorporated
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ShurePlus Channels Application
Monitor the key elements of your wireless operation on a mobile device over Wi-Fi with ShurePlus Channels. Use alongside
Wireless Workbench or as a stand-alone application for less complex coordination needs.
Visit the Channels page to download ShurePlus Channels.
Visit the Channels user guide to learn how to use Channels with your system.
Troubleshooting
Issue See Solution...
No Sound
Power, Cables, Radio Frequency, or Encryp
tion Mismatch
Faint sound or distortion Gain
Lack of range, unwanted noise bursts, or dropouts RF
Cannot turn transmitter off or change frequency settings, or can't pro-
gram receiver
Interface locks
Encryption Mismatch message Encryption Mismatch
Firmware Mismatch message Firmware Mismatch
Antenna Fault message RF
Power
Make sure that the receiver and transmitter are receiving sufficient voltage. Check the battery indicators and replace the trans
mitter batteries if necessary.
Gain
Adjust the system gain on the front of the receiver. Ensure the output level (XLR output only) on the back of the receiver corre
sponds to the input of the mixing console, amplifier, or DSP.
Cables
Check that all cables and connectors are working correctly.
Interface Locks
The transmitter and the receiver can be locked to prevent accidental or unauthorized changes. A locked feature or button will
produce the Locked screen on the LCD panel.
Encryption Mismatch
Re-sync all receivers and transmitters after enabling or disabling encryption.
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