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Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
TROUBLESHOOTING
WARNING
Ensure the vacuum cleaner is turned off and removed from the charger base before
performing maintenance to it. Failure to do so could result in electrical shock or
personal injury.
PROBLEM
POSSIBLE CAUSE SOLUTION
Vacuum will not
power on.
Battery may be depleted. Charge the battery as instructed on page 9-10.
Wrong charger being used.
Be sure to use only the charger supplied with your
product.
Hand vacuum is not installed
properly.
Remove hand vacuum and reattach ensuring that
it is securely in place.
Charging connector is not fully
plugged into the charger base.
Be sure the charging connector is fully inserted in
the charger base.
Charging plug is not fully plugged
into outlet.
Be sure charging plug is fully plugged into outlet.
The vacuum cleaner is not seated
correctly onto the charger base.
Be sure the vacuum is seated properly onto the
charger base and there is nothing obstructing the
connections.
Battery indicator
does not illuminate
when charging the
battery.
Battery may be depleted. Charge the battery as instructed on page 9-10.
Charging adapter is not plugged
into outlet firmly.
Be sure the charging adapter is plugged in
properly to the outlet, and the charging connector
is plugged into the charging port of the hand
vacuum.
Debris accumulated on the metal
charge contacts on the hand
vacuum, main body and charging
adapter.
Be sure no debris is accumulated on the metal
charger contacts on the hand vacuum, main body
and charging adapter.
The electrical outlet is switched off.
Ensure that the outlet is supplying power to the
charger.
The plug is not installed correctly
in to the charging adapter body.
Reinstall the plug. Follow plug installation
instructions on page 9.
The vacuum cleaner is not seated
correctly onto the charger base.
Be sure the vacuum is seated properly onto the
charger base and there is nothing obstructing the
connections.
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