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12 · Troubleshooting · Air Purifier Air Purifier · Troubleshooting · 13
Troubleshooting
PROBLEM CAUSE SOLUTION
Air Purifier does not
power on
∙ Unit is not plugged into an
electrical outlet.
∙ Connect the plug to a
powered electrical outlet.
∙ Outlet is not working
properly.
∙ Try plugging the Air Purifier
into a different outlet.
∙ "Power" button has not
been pressed after plugging
in the Air Purifier.
∙ Press the "Power" button
once to turn on the Air
Purifier.
∙ Power cord is damaged.
∙ Immediately discontinue
use and contact Customer
Service.
∙ Air Purifier is not working or
malfunctioning.
Air Purifier does not
respond to button
controls.
∙ Air Purifier is not plugged
into an outlet.
∙ Connect the plug to a
working electrical outlet.
∙ Air Purifier is defective or
malfunctioning.
∙ Immediately discontinue
use and contact Customer
Service.
Air Purifier makes an
unusual noise while
operating.
∙ Air Filter is dirty.
∙ Replace the Air Filter as
instructed in the "Filter
Replacement" section
(p.10).
∙ Filter does not fit properly.
∙ Properly place Filter(s)
as noted in the
"Before
First Use"
and "Filter
Replacement" sections
(p.10).
∙ Foreign object might have
entered into the unit.
∙ Immediately discontinue
use and contact Customer
Service. Do not attempt to
open the Air Purifier.
Troubleshooting
PROBLEM CAUSE SOLUTION
Significantly reduced
airflow.
∙ Filter packaging has not been
removed.
∙ Remove Filter from
packaging before use.
∙ Speed is low.
∙ Press to adjust the
"Speed".
∙ Air Filters need to be
replaced.
∙ Replace the Air Filters as
instructed in the "Filter
Replacement" section
(p.10).
∙ Not enough clearance space
on all sides of the Purifier.
∙ Ensure there is at least
15inches of clearance on all
sides of the Purifier.
Poor air purification
effect.
∙ Air Filters need to be
replaced.
∙ Replace the Air Filters as
instructed in the "Filter
Replacement" section
(p.10).
∙ Room is too large for the Air
Purifier's applicable area.
∙ Ensure the room is smaller
than 280 square feet.
∙ Air inlet or outlet is blocked.
∙ Remove objects that block
air inlet or outlet.
∙ Filters not properly placed in
housing.
∙ Properly place Filters
as noted in the "Before
First Use" and "Filter
Replacement" sections
(p.10).
Filter "Reset"
button lights up
after replacing the
AirFilter.
∙ The Air Purifier has been
reset incorrectly.
∙ See the "Filter
Replacement"
section
(p.10) on how to properly
reset the unit.
Air Purifier turns on
and off unexpectedly.
∙ Air Purifier is defective or
malfunctioning.
∙ Immediately discontinue
use and contact Customer
Service. Do not attempt
to open the Air Purifier for
self-servicing.
Air Purifier beeps
repeatedly after
being powered on or
plugged in.
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