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HE360 HUMIDIFIER AND INSTALLATION KIT
17 69-2631ES—03
TROUBLESHOOTING YOUR HUMIDIFIER
Table 3. Troubleshooting Humidifier.
Problem What to look for What to do
Water leakage Leaking joints. Shut off water.
Tighten connections.
Brass tubing inserts Verify that brass tubing inserts are used.
Saddle valve leaking. Verify rubber pad is installed on saddle
valve.
No water to drain. Electrical Verify control circuit wiring.
Check all connections.
Humidistat Turn humidistat up and down and listen for
contact to click.
Humidifier power Verify that outlet has power.
Solenoid After verifying other wiring components,
turn on furnace fan, turn humidistat up and
down, and listen for solenoid to click.
Plumbing Verify plumbing connections.
Check for kinks.
Saddle valve Verify that needle pierces water line and
then backs out needle to open valve.
Humidifier Remove cover and verify that water flows
into distribution tray.
Drain tubing Verify no obstructions.
Low humidity Furnace blower
not operating.
• Reset circuit breaker or check for blown
fuse.
• Check that the furnace power is on.
• Check all external wiring connections.
• Check the humidity control setting.
• Call a professional heating contractor.
Rapid air
changes. Drafts
(cold air is dry and
is an added load
to the humidifier).
• Keep doors and windows closed.
• Close fireplace damper when not in use.
• Keep exhaust fan running time to a
minimum.
• Seal around doors and windows.
High humidity Condensation on
walls.
• Turn off humidity control and water until
condensation is completely evaporated.
Heavy
condensation on
windows.
• Turn humidity control down low enough
to eliminate condensation caused by
moisture from bathing, mopping,
cooking, etc. If moisture persists, more
ventilation is needed.
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