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Samsung QN85LS03BAFXZC User Manual
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Samsung QN85LS03BAFXZC 85” The Frame Art Mode LS03B
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
About the Samsung Smart Remote (Q6*A/Q7*A/QN9*A Series)
About the Samsung Smart Remote (AU8 Series)
About the Samsung Smart Remote (The Sero)
About the Samsung Smart Remote (The Frame (LS03BS model))
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
Using Samsung Gaming Hub
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
Registering peripheral devices of the TV
Registering a TV / Smart Appliance / IoT device from the mobile app
Controlling the TV from the mobile app
SmartThings screen layout
List of devices compatible with the TV
Using the SmartThings Hub function
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Using the Parental Settings function
Using the Gesture function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
The TV screen is turned off but audio continues
Enlarge the screen
Enabling audio for the audio (video) description function
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen color
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV (except for Q6*B/Q6*A Series)/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*B/Q6*A Series)
Supported video codecs (BU8/AU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (The Frame (32LS03B model))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**B Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**B Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Sound bar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
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File type: PDF
File name: 72522732_qn85ls03bafxzc.pdf
File size: 5.99 MB
File Language: English
Pages: 275
Author: Samsung
File created: 2023-11-24
Published:
2023-12-01
Updated: 2023-11-30
Download File
Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Allowing to connect the Wi-Fi Direct
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connection Cables for External Devices
15
Switching between external devices connected to the TV
17
Editing the name and icon of an external device
17
Using additional functions
19
Connection Notes
20
Connection notes for HDMI
20
Connection notes for audio devices
21
Connection notes for computers
21
Connection notes for mobile devices
22
Connection notes for Portrait Mode
22
Remote Control and Peripherals
23
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
23
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
26
About the Samsung Smart Remote (Q6*A/Q7*A/QN9*A Series)
29
About the Samsung Smart Remote (AU8 Series)
32
About the Samsung Smart Remote (The Sero)
35
About the Samsung Smart Remote (The Frame (LS03BS model))
38
Connecting the Samsung Smart Remote to the TV
41
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
42
Learn how to use Samsung Smart Remote
42
Using Anynet+ (HDMI-CEC)
43
Connecting an external device through Anynet+ and using their menus
43
Read before connecting an Anynet+ (HDMI-CEC) device
43
Controlling the TV with a Keyboard, Mouse, or Gamepad
44
Connecting a USB keyboard, mouse, or gamepad
44
Connecting a Bluetooth keyboard, mouse, or gamepad
44
Using the keyboard and mouse
45
Using the Gamepad
46
Using the controller
47
Setting up the input devices
48
Entering Text using the On-Screen Virtual Keyboard
48
Entering Text using the remote control's microphone and the on-screen virtual keyboard
49
Smart Features
50
Using Smart Hub
50
Displaying the Home Screen
51
Launching Smart Hub automatically
53
Launching the last used app automatically
53
Automatic Mirroring from Multi View
53
Automatic casting in Multi View
54
Launching Multi View automatically When rotating
54
Testing Smart Hub connections
54
Resetting Smart Hub
54
Using Ambient Mode
55
Entering the TV viewing screen from Ambient Mode
60
Using Art Mode
61
About the Art Home screen
62
Import images from USB memory
65
Using Art mode with the SmartThings app
66
Precautions when using Art mode
67
Using Samsung Gaming Hub
68
About the Media Home Screen
70
About the Menu Home Screen
73
Using a Samsung account
77
Signing in to a Samsung account
77
Creating a new account
77
Managing your Samsung account
77
Using Workspace
79
Using Screen Sharing (Windows PC) / AirPlay (Mac)
79
Using Easy Connection to Screen
79
Connecting a Remote PC
80
Playing Multimedia Content on a Remote PC
82
Using Samsung DeX
83
Using Microsoft 365
83
Adding the Web Service
83
Using Web Service
84
Using the Apps Service
85
Installing an app
86
Launching an app
86
Managing installed apps
87
Using the e-Manual
89
Launching the e-Manual
89
Using the buttons in the e-Manual
89
Using the Internet
91
Using SmartThings
91
Registering peripheral devices of the TV
92
Registering a TV / Smart Appliance / IoT device from the mobile app
92
Controlling the TV from the mobile app
92
SmartThings screen layout
93
List of devices compatible with the TV
94
Using the SmartThings Hub function
95
Playing pictures/video/music
96
Playing multimedia content on a PC or mobile device
97
Playing multimedia content on a USB device
97
Listening to your mobile device sound through the TV speaker using Sound Mirroring
98
Buttons and functions available while playing multimedia content
98
Using Multi View
102
Using Bixby
104
Starting Bixby with voice
104
Starting Bixby using buttons on the Samsung Smart Remote
105
Learning about the Explore Bixby Screen
106
Read Before Using Bixby
108
Provisions for using Bixby
108
Using the Game Bar
109
Starting the Game Bar
109
Learning about the Game Bar
109
Using FreeSync
111
Setting the Super Ultra Wide Game View
112
Changing the Super Ultra Wide Screen position
112
Configuring 144 Hz game settings
113
Troubleshooting of the game screen and audio problems
113
TV Viewing and Recording
114
Using the Guide
114
About the Guide screen
114
Using additional features from the Guide
115
Recording Programs
116
The Instant and Timer Recording options from the Guide
116
Recording while watching a broadcast
116
Using the recording schedule management screen
117
Setting Up Schedule Viewing
119
Using the schedule viewing options from the guide screen
119
Using the schedule viewing options while watching a program
119
Using the viewing schedule management screen
119
Using Timeshift
120
Getting to know Recording and Timeshift controls and options
120
Using the Channel List
122
Accessing the channel list
122
Using the functions on the channel list screen
122
Using the channel edit function
123
Accessing the channel edit screen
123
Using the channel edit functions
123
Using a Personal Favorites List
124
Creating a Favorites List
124
TV-Viewing Support Functions
125
Scanning for available channels
125
Using Program Rating Lock
125
Watching blocked / restricted programs
125
Enable Data Service
126
Configuring advanced broadcasting audio settings
126
Setting the functions for the service provider
127
Viewing broadcast service provider info
127
Using Secure Channel Viewing
127
Checking digital channel signal info and strength
127
Picture and Sound
128
Using Intelligent Mode
128
Adjusting the Picture Quality
131
Choosing a picture mode
131
Configuring advanced picture settings
132
Changing the Picture Size and Position
134
Changing the picture size settings
134
Setting the Viewing Environment for External Devices
135
Playing games on an optimized screen
135
Setting the Game Mode details
135
Using Cable Box IP Remote
137
Using Input Signal Plus
137
Using HDMI Black Level
137
Configuring a Sound Mode and Expert Settings
138
Choosing a sound mode
138
Configuring advanced sound settings
138
Using the Sound Support Functions
140
Selecting speakers
140
Listening to the TV through Bluetooth devices
141
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
141
System and Support
142
Using the Time Functions and the Timers
142
Setting the clock automatically
142
Adjusting the clock for DST and time zone
143
Changing the current time
143
Setting the clock manually
144
Using the sleep timer
144
Turning off the TV using the off timer
144
Using the Power and Energy Saving Functions
145
Reducing the energy consumption of the TV
145
Using the Panel Care Functions
147
Setting the Panel Care
147
Updating the TV's Software
148
Updating through the network
148
Updating through a USB device
148
Updating the TV automatically
148
Using the Parental Settings function
149
Using the Gesture function
149
Audio and Video Functions for the Visually or Hearing Impaired
150
Running the accessibility functions
150
Running Accessibility Shortcuts
150
Enabling voice guides for the visually impaired
150
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
150
The TV screen is turned off but audio continues
151
Enlarge the screen
151
Enabling audio for the audio (video) description function
151
White text on black background (high contrast)
151
Setting the screen to black and white
151
Inverting the screen color
152
Enlarging the font (for the visually impaired)
152
Learning about the remote control (for the visually impaired)
152
Learning about the TV menu
152
Showing captions
153
Splitting the caption
153
Selecting the caption language
153
Setting the digital caption related options
153
Listening to the TV through Bluetooth devices (for the hearing impaired)
154
Enlarging the sign language screen for the hearing impaired
154
Configure Sign Language Guide options
154
Configuring the repeat settings for remote control buttons
154
App for the Visually Impaired (SeeColors App)
154
Using Voice Assistants on the TV
155
Select the Voice Assistant
155
Using Other Functions
156
Changing the menu language
156
Setting up a password
156
Selecting Usage or Retail Mode
156
Managing External Devices
157
Using AirPlay
157
Restoring the TV to the factory settings
157
Precautions and Notes
158
Before Using the Recording and Timeshift Functions
158
Before using the recording and schedule recording functions
158
Before using the timeshift function
159
Read Before Using Apps
160
Read Before Using the Internet Function
161
Read before setting up a wireless network connection
162
Precautions for wireless network
162
Wireless security protocols
162
Read Before Playing Photo, Video, or Music Files
163
Limitations to the use of photo, video, and music files
163
Supported subtitles
164
Subtitle formats
164
Video formats with subtitles
164
Supported image formats and resolutions
165
Supported music formats and codecs
165
Supported video codecs (QLED TV (except for Q6*B/Q6*A Series)/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
166
Other restrictions
167
Video decoders
167
Audio decoders
167
Supported video codecs (Q6*B/Q6*A Series)
168
Supported video codecs (BU8/AU8 Series)
169
Other restrictions
170
Video decoders
170
Audio decoders
170
Supported video codecs (The Frame (32LS03B model))
171
Other restrictions
172
Video decoders
172
Audio decoders
172
Supported video codecs (QN7**B Series)
173
Other restrictions
174
Video decoders
174
Audio decoders
174
Supported video codecs (QN8**B Series or higher)
175
Other restrictions
176
Video decoders
176
Audio decoders
176
Read After Installing the TV
177
Picture sizes and input signals
177
Installing an anti-theft lock
177
Supported Resolutions for UHD Input Signals
178
If Input Signal Plus is set to Off
178
If Input Signal Plus is set to On
178
Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
179
If Input Signal Plus is set to Off
179
If Input Signal Plus is set to On
179
Supported Resolutions for FreeSync (VRR)
180
Read Before Connecting a Computer (Supported Resolutions)
181
IBM
181
MAC
181
VESA DMT
182
VESA CVT
183
CTA-861
183
Supported Resolutions for Video Signals
184
CTA-861
184
VESA CVT
185
Read Before Using Bluetooth Devices
186
Restrictions on using Bluetooth
186
Blocking programs based on their TV Rating
187
Blocking movies based on their Motion Picture Association of America (MPAA) rating
188
Blocking programs based on their Canadian English Rating
188
Blocking programs based on their Canadian French Rating
189
Blocking Programs based on their Downloadable U.S. Rating
189
Licenses
190
Troubleshooting
191
Picture Issues
191
The screen is flashing or has become dark
191
The picture is not bright, or the picture colors do not look clear
191
The picture colors are black and white or do not look the way they should look
192
The TV automatically turns off by itself
193
TV (The Frame TV) cannot be turned off.
193
Unable to power on
193
The TV remains on or does not turn on automatically.
194
Unable to find a Channel
194
The TV image does not look as good as it did in the store
195
Displayed video looks blurry
195
The picture is distorted
195
There is a dotted line on the edge of the screen
195
The picture wonât display in full screen
196
The Caption function in the TV menu is deactivated
196
Captions appear on the TV screen
196
The HDR of the connected external device turns off
196
Sound and Noise Issues
197
How can I connect an audio device to the TV?
197
There is no sound or the sound is too low at maximum volume.
197
The picture is good but there is no sound.
197
HDMI (eARC) is connected, and there is no sound.
197
The speakers are making an odd sound.
198
The sound is interrupted.
198
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
198
The TV audio is not being played through the Sound bar or A/V receiver.
198
The sound is not heard clearly.
199
The volume of the external device cannot be adjusted.
199
I want to turn the TV and audio device off and on at the same time.
199
Channel and Broadcast Issues
200
"Weak or No Signal" displayed in TV mode or cannot find channel.
200
The TV is not receiving all channels.
200
The captions are not provided on a digital channel.
200
Broadcasting is deactivated.
200
External Device Connectivity Issues
201
The "Mode Not Supported" message appears.
201
The video is OK but there is no audio.
201
I want to connect to a PC and mobile device via screen mirroring.
201
No screen appears when connecting the TV to an external device.
202
I want to connect to a Bluetooth speaker.
202
The PC screen does not appear or it flickers.
202
Network Issues
203
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
203
Wired network connection failed.
203
Connected to a local network, but not to the Internet.
203
Anynet+ (HDMI-CEC) Issues
204
What is Anynet+?
204
Anynet+ does not work. The connected device is not displayed.
204
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
205
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
205
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
205
The Anynet+ device won't play.
205
Remote Control Issues
206
The remote control does not work.
206
External devices cannot be operated with the TV remote control.
206
Recording Issues
207
The Timeshift or recording function cannot be used.
207
Cannot record videos received from an external device or Samsung TV Plus.
207
The "Format Device" message appears when the Timeshift or recording function is used.
208
The recorded files on the TV are not played back on a PC.
208
Apps
209
I launched an app, but it's in a different language. How can I change the language?
209
The app does not work properly. Its image quality is poor.
209
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
209
Media Files
210
Some files are interrupted during playback.
210
Some files can't be played.
210
Voice Assistant Issues
211
The microphone is off.
211
The voice commands do not work well.
211
Bixby/Alexa answers although I did not call it.
211
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
212
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
212
During voice recognition, the heavy load message appears and the function does not work.
212
I want to see weather information of the desired area.
212
Other issues
213
The TV is hot.
213
The TV smells like plastic.
213
The settings are lost after 5 minutes or every time the TV is turned off.
213
The TV is tilted to the side.
213
The stand is wobbly or crooked.
213
A POP (TVâs internal banner ad) appears on the screen.
214
The TV is making a popping noise.
214
The TV is making a humming noise.
214
The TV narrates the screen events in voice-over.
214
Diagnosing TV operational issues
215
Self Diagnosis
215
Cannot select Signal Information in Self Diagnosis.
216
Reset Smart Hub
216
Reset picture
216
Reset sound
216
Getting Support
217
Getting support through Remote Management
217
Finding the contact information for service
217
Requesting service
217
FAQ
218
The TV Screen does not Display Properly
218
The TV does not Turn On
223
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
229
Network Access is not Available
233
There is No Sound or the Speakers are Making an Odd Sound
238
The Remote Control does not Work
244
Updating the Software
248
Accessibility Guidance
254
Learn Menu Screen
254
Using the Remote control
254
Orientation of the Samsung Smart Remote or Remote Control
254
Description of the Samsung Smart Remote or Remote Control
254
Using the Accessibility Menu
256
Running the Accessibility Shortcuts menu
256
Running the Accessibility menu functions using the General menu
256
Running the Accessibility menu functions using Bixby
257
Learning about the Accessibility menu functions
258
Using the TV with Voice Guide on
262
Changing channel
262
Using on-screen number entry via the Samsung Smart Remote or Remote Control
262
Changing volume
263
Using program information
263
Using the guide
264
To view a program on now
265
Other options in the guide
265
Using Schedule Viewing
267
Setting up a schedule viewing
267
Cancelling a scheduled viewing
267
Using the Channel List
268
Recording
269
Using the instant and schedule recording options from the guide screen:
269
Recording the program you are watching
270
Scheduling recording from the program info window
270
Changing the recording time
270
Viewing recorded programs
271
Deleting a recorded program
271
Using Smart Hub
272
Smart Hub
272
Using the Smart Hub Home Screen
272
Launching the e-Manual
274
Using Bixby
275
Running Bixby
275
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