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To view the hardware warranty terms, go to Cisco one-year limited hardware warranty terms.
Go to the Desk Camera Help home page to get more help content about your camera. If you don't
find the topic of your interest there, try to search for it and use the filters on the left to narrow down
the results, if necessary.
Cisco provides around-the-clock technical support services, both online and over the phone to all
customers, partners, resellers, and distributors who hold valid Cisco service contracts.
You should have your Cisco.com User ID, Contract, and Serial numbers ready when you contact
Cisco Support to prevent any delays with your support request.
In addition, support staff need the following information:
Serial number—Every device has a serial number on the surface of the clip.
Time and date issue occurred—Support staff use device logs or cloud metrics to
troubleshoot issues. It is helpful to have the approximate local time and date.
Device Logs—Support staff may require the device logs to identify the root cause of your
issue.
A brief description—Include any actions prior to the incident.
Most firmware issues can be resolved by support staff without a Return Material Authorization
(RMA). It is best to use the RMA process for hardware issues.
You can find a list of Cisco worldwide support centers at
https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.
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Cisco one-year limited hardware warranty terms
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