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APPENDIX A: TROUBLESHOOTING
58
active. To activate the meters, run your video host
application or MOTU Video Console and enable
its audio capture features.
CUSTOMER SERVICE
We are happy to provide customer service to our
registered users. If you haven’t already done so,
please take a moment to register on line at
www.motu.com/register, or fill out and mail the
registration card included with your HDX-SDI.
Doing so entitles you to technical support and
notices about new products and software updates.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the HDX-SDI
system, you may contact our technical support
department in one of the following ways:
■ Tech support hotline: (617) 576-2760 (Monday
through Friday, 9 am to 6 pm EST)
■ Online support: www.motu.com/support
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the HDX-SDI system. This
is printed on a sticker placed on the bottom of the
HDX-SDI rack unit. You must be able to supply this
number to receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■ The pages in the manual which refer to the parts
of the HDX-SDI with which you are having
trouble.
■ Windows version information.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
visit www.motu.com/suggestions or write to the
HDX-SDI Development Team, MOTU Inc., 1280
Massachusetts Avenue, Cambridge, MA 02138.
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