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Owner’s Guide & Installation Instructions 77 / English
Troubleshooting
Problem Reason Solution
Loading door
cannot be
opened.
The cover lock is activated due
to the water level inside the
product.
* Drain the water by
running the Pump or Spin
programme.
Washer might be heating up
the water or it may be at the
spinning cycle.
* Wait until the process is over.
Loading door may be stuck
because of the pressure it is
subjected to.
* Grab the handle and push
and pull the loading door to
release and open it.
If there is no power, loading
door of the product will not
open.
* To open the loading door,
open the pump filter cap and
pull down the emergency
handle positioned at the rear
side of the said cap. See
“Door locking system”
Washing takes
longer than
specified in the
manual.(*)
Water pressure is low. * Product waits until taking
in an adequate amount
of water to prevent poor
washing quality due to the
decreased amount of water.
Therefore, the washing time
extends.
Supply voltage might be low. * Washing time is prolonged to
avoid poor washing results
when the supply voltage is
low.
Input temperature of the water
might be low.
* Required time to heat up
the water extends in cold
seasons. Also, washing time
can be lengthened to avoid
poor washing results.
Number of rinse cycles and/
or amount of rinse water might
have increased.
* Product increases the
amount of rinse water when
good rinsing is needed and
adds an extra rinsing step if
necessary.
Excessive foam might have
occurred and the automatic
foam absorption system might
have been activated due to too
much detergent.
* Use the recommended
amount of detergent.
There may be an imbalance of
load in the drum.
* The automatic spin
correction system might have
been activated due to the
unbalanced distribution of
the laundry in the drum.
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