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Frequently Asked Questions
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its sides, the
more important it is to pre-heat it.
Pre-heat the cup with hot water, for example.
The brewing temperature is set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean it by hand.
Degrease the brew unit.
The coffee grinder
makes a louder noise
than usual.
The coffee bean container has become empty during
the grinding process.
Fill the coffee bean container with fresh beans.
There may be foreign objects such as plastic or
stones in amongst the coffee beans.
Switch the coffee machine off immediately.
Contact the Service department.
The coffee is dispensed
too slowly into the cup.
The brew unit is blocked.
Degrease the brew unit (see “Cleaning and care –
Degreasing the brew unit and cleaning the
interior”).
The crema on the
coffee or espresso is
not as it should be.
The coffee beans are no longer fresh. If roasted
coffee beans are stored open for too long, the
carbon dioxide gradually escapes from the coffee
beans. The crema is no longer formed during
dispensing.
Of course, you can still use the coffee beans.
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