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27
EN
Troubleshooting
The washing machine cannot start up or stops during
operation.
First attempt to solve the problem. If you cannot, then contact
the service centre.
Description
Cause
Solution
Washing machine
cannot start up
The door is not properly
closed
Switch the washing
machine back on after
closing the door
Check whether any
clothes are trapped
Door cannot be
opened
Washing machine's
safety protection
system is working
Disconnect the power,
reconnect it and switch
the machine back on
Water leakage
The connection
between the washing
machine and the water
supply hose or the drain
hose is not tight
Check the water pipes
and tighten the
connections
Clean the drain hose
Detergent residues in
the detergent
compartment
The detergent is
dampened and
agglomerated
Clean and dry the
compartment
Washing machine
lights or display do not
light up
The appliance is not
switched on. Circuit
problem. Connection
problem.
Check that the power is
on and that the power
cord is properly
connected.
Unusual noise
Make sure that the
transit bolts have been
removed
Make sure that the
washing machine is
installed on a solid and
level floor
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