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Doorbell Camera Troubleshooting
MY DOORBELL APP
Q: The App doesn’t save photos or videos on my smartphone?
A: Please ensure you have suffi cient memory on your smart device.
Also ensure permissions are enabled on the App to access
the device memory.
NETWORK
Q: The doorbell doesn’t register on the Wi-Fi network. Why?
A:
Q: The smart Doorbell Camera loses network connectivity?
A: The smart Doorbell Camera may be out of range of your Wi-Fi network. Move the
router or install a Wi-Fi extender.
Regulatory Information
The DCAM100FM is certified to comply with applicable FCC and IC rules and regulations
governing RF and EMI emissions. Refer to DCAM100FM.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician to help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
IC Notice
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
This device complies with the Industry Canada license exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Setup Operation
1 Download Smartphone App
On the resident’s Smartphone, download and install the “NuTone Knock
TM
” App from the
Google Play Store (for Android phones) or from Apple App Store (for iOS phones).
2 Create an Account
With the Smartphone connected to the local network router via WiFi, select “Create an
Account.” Enter a name, valid email address, and passwork for the account, then select
“Create an Account.” Receive the verification e-mail from
[email protected] with the activation code.
NOTE: Check junk/spam email folder. This code expires in one hour after the email is
sent. Enter the activation code in the app and login.
3 Connecting to Doorbell Camera
The doorbell camera should be in Discovery mode and the button indicator should flash
red and green. If the indicator does not flash, try pressing the call button for ten to
fifteen seconds to enter Discovery mode.
4 Follow Steps on App for Final Setup.
Doorbell Camera Troubleshooting
POWER
Q: The doorbell power cycles off and on?
A: Check that the doorbell camera power wires are
securely connected. The existing doorbell wiring may
be bad. Refer to Step 7.
Q: Why doesn’t the doorbell camera power up?
A: Refer to installation instructions:
1. Confirm transformer power is turned ON.
2. Confirm diode is installed correctly.
3. Confirm wiring / connections are correct and secure.
Limited Warranty
99045887B©2017 Broan
TEST Doorbell Camera
Accessories for NuTone
DESCRIPTION
LA11WH Wired Door Chime
LA227WH Wi-Fi Door Chime
Broan 926 West State Street, Hartford, WI 53027
www.nutone.com 888-336-3948
www.nutone.ca 877-896-1119
Warranty Period and Exclusions: Broan (the “Company”) warrants to the original consumer purchaser of its product ("you") that the product (the "Product") will be free from material defects in the Product or its workmanship for a
period of one (1) year from the date of original purchase.
The limited warranty period for any replacement parts provided by the Company and for any Products repaired or replaced under this limited warranty shall be the remainder of the original warranty period.
This warranty does not cover speed controls, fluorescent lamp starters, tubes, halogen and incandescent bulbs, fuses, filters, ducts, roof caps, wall caps and other accessories for ducting that may be purchased separately and installed
with the Product. This warranty also does not cover (a) normal maintenance and service, (b) normal wear and tear, (c) any Products or parts which have been subject to misuse, abuse, abnormal usage, negligence, accident, improper
or insufficient maintenance, storage or repair (other than repair by the Company), (d) damage caused by faulty installation, or installation or use contrary to recommendations or instructions, (e) any Product that has been moved
from its original point of installation, (f) damage caused by environmental or natural elements, (g) damage in transit, (h) natural wear of finish, (i) Products in commercial or nonresidential use, or (j) damage caused by fire, flood or
other act of God. This warranty covers only Products sold to original consumers in the United States by the Company or U.S. distributors authorized by the Company.
This warranty supersedes all prior warranties and is not transferable from the original consumer purchaser.
No Other Warranties: This Limited Warranty contains the Company's sole obligation and your sole remedy for defective products. The foregoing warranties are exclusive and in lieu of any other warranties, express or implied. THE
COMPANY DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES, AND DISCLAIMS AND EXCLUDES ALL WARRANTIES IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. To the extent that applicable law prohibits the exclusion of implied warranties, the duration of any applicable implied warranty is limited to the period specified for the express warranty above.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any oral or written description of the Product is for the sole purpose of identifying it and shall not be construed
as an express warranty.
Whenever possible, each provision of this Limited Warranty shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision is held to be prohibited or invalid, such provision shall be ineffective
only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the other remaining provisions of the Limited Warranty.
Remedy: During the applicable limited warranty period, the Company will, at its option, provide replacement parts for, or repair or replace, without charge, any Product or part thereof, to the extent the Company finds it to be covered
by and in breach of this limited warranty under normal use and service. The Company will ship the repaired or replaced Product or replacement parts to you at no charge. You are responsible for all costs for removal, reinstallation
and shipping, insurance or other freight charges incurred in the shipment of the Product or part to the Company. If you must send the Product or part to the Company, as instructed by the Company, you must properly pack the
Product or part—the Company is not responsible for damage in transit. The Company reserves the right to utilize reconditioned, refurbished, repaired or remanufactured Products or parts in the warranty repair or replacement
process. Such Products and parts will be comparable in function and performance to an original Product or part and warranted for the remainder of the original warranty period.
Exclusion of Damages: THE COMPANY’S OBLIGATION TO PROVIDE REPLACEMENT PARTS, OR REPAIR OR REPLACE, AT THE COMPANY’S OPTION, SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY AND THE COMPANY’S SOLE AND EXCLUSIVE OBLIGATION. THE COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THE PRODUCT, ITS USE OR PERFORMANCE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights,
which vary from state to state.
This warranty covers only replacement or repair of defective Products or parts thereof at the Company’s main facility and does not include the cost of field service travel and living expenses.
Any assistance the Company provides to or procures for you outside the terms, limitations or exclusions of this limited warranty will not constitute a waiver of such terms, limitations or exclusions, nor will such assistance extend or
revive the warranty.
The Company will not reimburse you for any expenses incurred by you in repairing or replacing any defective Product, except for those incurred with the Company’s prior written permission.
How to Obtain Warranty Service: To qualify for warranty service, you must (a) notify the Company at the address or telephone number stated below within seven (7) days of discovering the covered defect, (b) give the model number
and part identification and (c) describe the nature of any defect in the Product or part. At the time of requesting warranty service, you must present evidence of the original purchase date. If you cannot provide a copy of the original
written limited warranty, then the terms of the Company’s most current written limited warranty for your particular product will control. The most current limited written warranties for the Company’s products can be found at
www.broan.com .
Broan 926 West State Street, Hartford, WI 53027 www.nutone.com 888-336-3948 www.nutone.ca 877-896-1119
MODEL
NOTE: Remember to check App for
latest version of doorbell camera
firmware in the About Device Menu.
Wiring Doorbell without Chime Box connected (AC 16V, 10VA ~ 30VA)
1. Turn off the power.
2. Open the chime box.
3. Connect the two wires on
4. Turn on the power.
5. Blue LED flashes once.
6. The mechanical chime
will no longer ring. Add the optional Wi-Fi Chime if desired.
Doorbell
Connect the
two wires
on the
Transformer
terminal.
the Transformer terminal.
Transformer
REAR
TRANS
FRONT
If your transformer voltage is too low (see Step 10), proceed with Step 11.
Otherwise, skip Step 11 and proceed to Step 12.
The smart Doorbell Camera may be out of range of your Wi-Fi network. Move the
router or install a Wi-Fi extender. Note, the Doorbell Camera supports 2.4Ghz
networks only.
9 10
Status
Power ON
Flashing Blue once
Cold start at low temperature Flashing Blue (Slow)
Connect to 16V transformer
without diode
Solid Blue 5 seconds
1. Occurs after power on, or push the button
2. Can’t ring the chime box
The voltage of transformer is low
Flashing Blue
5 seconds (fast)
1. Occurs after power on, or push the button
2. Proceed to Step 7.
Solid Blue Doorbell can’t work
LED Indicators Status
The voltage of transformer is too high
Note
Color
Solid Red
Powering up
Flashing Green (Fast)
Connecting to Cloud Server
Solid Green
Connected to Cloud Server
Flashing Green (Slow)
Session in Progress
Flashing Red (Slow)
Not connected to network
Flashing Red (Fast)
Firmware update
Skip Step 7 and proceed to Step 8.
Flashing Green/Red
Discovery Mode
Skip Step 7 and proceed to Step 8.
11
12
• TURN power ON.
• Press doorbell button.
• If chime rings normally, continue to
next step.
• If chime DOES NOT ring
normally, the voltage of
transformer is low.
Go to Step 7. Or, replace with a
new 16 VAC, 30 VA transformer.
• Check the wire connections on
the unit, doorbell, and transformer.
Mounting Box/Hardware Pack
S97021209
S97021210
Camera Trim Ring
DCAM100RB
Rough-in Box
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