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13
FAQ
Why is the hot brew or over ice button ashing?
Please wait until the button is no longer ashing before brewing your cup of coffee.
Why is my milk not frothing?
• Make sure your whisk is properly inserted at the bottom of your frothing jar.
• Ensure you’re not adding milk past the latte/cappuccino line in the frothing jar.
• Try using a different kind or brand of milk.
My iced or hot coffee isn’t strong enough for my taste – what now?
• Try adding an extra 1/2-1 scoop of coffee grounds.
• Try using ner coffee grounds.
• Try selecting the “OVER ICE” setting for Hot Coffee, as this pre-infuses the coffee
for best extraction.
Is the tumbler dishwasher safe?
No, the tumbler, lid and straw should be hand-washed only.
Why is there no ice left in my cup after brewing iced coffee?
Try using bigger ice cubes when making your iced coffee – these will melt slower and
give you ice in your drink for longer! Also be sure you have lled your tumbler all the
way to the “ICE” marking.
Why are there coffee grounds in my coffee?
You may have over-lled your reusable coffee lter with coffee grounds, and they
could have spilled over the top. Although this is uncommon, try using a little less
grounds next time and that should solve this problem! Decaf coffee can also cause
grounds to spill over the top, try using a little less grounds next time. Using a paper
lter inside of the permanent lter can also cause grounds to spill over the top.
Can I use a different tumbler or cup for making iced coffee?
Sure thing! Just ensure you keep the same ratio of water-ground-ice to create the best
tasting iced coffee!
Why does my coffeemaker continue to drip after the light turns off?
Using paper lters can cause dripping to continue for longer. We suggest using the
included nylon lter.
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