i
Trademarks
OTOFIX is a trademark of Autel Intelligent Technology Corp., Ltd., registered
in China, the United States and other countries. All other marks are
trademarks or registered trademarks of their respective holders.
Copyright Information
No part of this manual may be reproduced, stored in a retrieval system or
transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise without the prior written permission of
Autel Intelligent Technology Corp., Ltd.
Disclaimer of Warranties and Limitation of Liabilities
All information, specifications and illustrations in this manual are based on
the latest information available at the time of printing.
Autel Intelligent Technology Corp., Ltd. reserves the right to make changes
at any time without notice. While information of this manual has been carefully
checked for accuracy, no guarantee is given for the completeness and
correctness of the contents, including but not limited to the product
specifications, functions, and illustrations.
Autel Intelligent Technology Corp., Ltd. will not be liable for any direct, special,
incidental, indirect damages or any economic consequential damages
(including lost profits).
IMPORTANT
Before operating or maintaining this unit, please read this manual carefully,
paying extra attention to the safety warnings and precautions.
For Services and Support
www.otofixtech.com
+86-755-21612590
Floor 2, Caihong Keji Building, 36 Hi-tech North Six Road,
Songpingshan Community, Xili Sub-district, Nanshan District, Shenzhen
City, China
For technical assistance in all other markets, please contact your local selling
agent.
ii
Safety Information
For your own safety and the safety of others, and to prevent damage to the
device and vehicles upon which it is used, it is important that the safety
instructions presented throughout this manual be read and understood by all
persons operating or coming into contact with the device.
There are various procedures, techniques, tools, and parts for servicing
vehicles, as well as in the skill of the person doing the work. Because of the
vast number of test applications and variations in the products that can be
tested with this equipment, we cannot possibly anticipate or provide advice
or safety messages to cover every circumstance. It is the automotive
technician’s responsibility to be knowledgeable of the system being tested. It
is crucial to use proper service methods and test procedures. It is essential
to perform tests in an appropriate and acceptable manner that does not
endanger your safety, the safety of others in the work area, the device being
used, or the vehicle being tested.
Before using the device, always refer to and follow the safety messages and
applicable test procedures provided by the manufacturer of the vehicle or
equipment being tested. Use the device only as described in this manual.
Read, understand, and follow all safety messages and instructions in this
manual.
Safety Messages
Safety messages are provided to help prevent personal injury and equipment
damage. All safety messages are introduced by a signal word indicating the
hazard level.
DANGER
Indicates an imminently hazardous situation which, if not avoided, will result
in death or serious injury to the operator or to bystanders.
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injury to the operator or to bystanders.
iii
Safety Instructions
The safety messages herein cover situations Autel is aware of. Autel cannot
know, evaluate or advise you as to all of the possible hazards. You must be
certain that any condition or service procedure encountered does not
jeopardize your personal safety.
DANGER
When an engine is operating, keep the service area WELL VENTILATED or
attach a building exhaust removal system to the engine exhaust system.
Engines produce carbon monoxide, an odorless, poisonous gas that causes
slower reaction time and can lead to serious personal injury or loss of life.
SAFETY WARNINGS
⚫ Always perform automotive testing in a safe environment.
⚫ Wear safety eye protection that meets ANSI standards.
⚫ Keep clothing, hair, hands, tools, test equipment, etc., away from all
moving or hot engine parts.
⚫ Operate the vehicle in a well-ventilated work area.
⚫ Put the transmission in PARK (for automatic transmission) or NEUTRAL
(for manual transmission) and make sure the parking brake is engaged.
⚫ Put blocks in front of the drive wheels and never leave the vehicle
unattended while testing.
⚫ Be extra cautious when working around the ignition coil, distributor cap,
ignition wires and spark plugs. These components create hazardous
voltages when the engine is running.
⚫ Keep a fire extinguisher suitable for gasoline, chemical, and electrical
fires nearby.
⚫ Do not connect or disconnect any test equipment while the ignition is on
or the engine is running.
⚫ Keep the test equipment dry, clean, and free from oil, water, and grease.
Use a mild detergent on a clean cloth to clean the outside of the
equipment as necessary.
⚫ Do not drive the vehicle and operate the test equipment at the same time.
Any distraction may cause an accident.
⚫ Refer to the service manual for the vehicle being serviced and adhere to
iv
all diagnostic procedures and precautions. Failure to do so may result in
personal injury or damage to the test equipment.
⚫ To avoid damaging the test equipment or generating false data, make
sure the vehicle battery is fully charged and the connection to the vehicle
DLC is clean and secure.
⚫ Do not place the test equipment on the distributor of the vehicle. Strong
electro-magnetic interference can damage the equipment.
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CONTENTS
1 USING THIS MANUAL ................................................................................. 1
CONVENTIONS ................................................................................................. 1
2 GENERAL INTRODUCTION ........................................................................ 1
OTOFIX IM1 DISPLAY TABLET ......................................................................... 1
OTOFIX V1 — VEHICLE COMMUNICATION INTERFACE ........................................ 5
OTOFIX XP1 ................................................................................................. 7
ACCESSORIES KIT ......................................................................................... 12
3 GETTING STARTED .................................................................................. 14
POWERING UP .............................................................................................. 14
POWERING DOWN .......................................................................................... 18
4 IMMO .......................................................................................................... 20
ESTABLISH VEHICLE COMMUNICATION ............................................................. 20
GETTING STARTED ........................................................................................ 22
VEHICLE IDENTIFICATION ................................................................................ 24
NAVIGATION .................................................................................................. 27
IMMO .......................................................................................................... 31
5 PROGRAMMER ......................................................................................... 39
PROGRAMMER ............................................................................................... 39
6 DIAGNOSTICS ........................................................................................... 43
DIAGNOSIS .................................................................................................... 43
GENERIC OBDII OPERATIONS ........................................................................ 57
EXITING DIAGNOSTICS.................................................................................... 62
7 SERVICE .................................................................................................... 63
OIL RESET .................................................................................................... 64
ELECTRONIC PARKING BRAKE (EPB) .............................................................. 65
BATTERY MANAGEMENT SYSTEM (BMS) ......................................................... 65
STEERING ANGLE SENSOR (SAS) ................................................................... 66
DIESEL PARTICULATE FILTER (DPF) ................................................................ 67
8 UPDATE ..................................................................................................... 69
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9 SETTINGS .................................................................................................. 72
UNIT ............................................................................................................. 72
LANGUAGE .................................................................................................... 73
PRINTING SETTINGS ....................................................................................... 73
NOTIFICATION CENTER ................................................................................... 74
AUTO UPDATE ............................................................................................... 75
VEHICLE LIST ................................................................................................ 75
SYSTEM SETTINGS......................................................................................... 76
ABOUT .......................................................................................................... 76
10 DATA MANAGER ....................................................................................... 77
VEHICLE HISTORY .......................................................................................... 78
WORKSHOP INFORMATION .............................................................................. 81
CUSTOMER ................................................................................................... 82
IMAGE .......................................................................................................... 83
PDF FILES.................................................................................................... 85
REVIEW DATA ............................................................................................... 85
UNINSTALL APPS ........................................................................................... 86
DATA LOGGING.............................................................................................. 86
11 VCI MANAGER ........................................................................................... 87
VCI CONNECTION VIA BLUETOOTH .................................................................. 88
VCI UPDATE ................................................................................................. 88
12 SUPPORT .................................................................................................. 90
PRODUCT REGISTRATION ............................................................................... 90
SUPPORT SCREEN LAYOUT............................................................................. 91
MY ACCOUNT ................................................................................................ 91
COMPLAINT ................................................................................................... 92
DATA LOGGING.............................................................................................. 94
TRAINING ...................................................................................................... 95
FAQ ............................................................................................................ 95
13 REMOTE DESKTOP .................................................................................. 96
14 QUICK LINK ............................................................................................... 98
vii
15 MAINTENANCE AND SERVICE ................................................................ 99
MAINTENANCE INSTRUCTIONS ......................................................................... 99
TROUBLESHOOTING CHECKLIST .................................................................... 100
ABOUT BATTERY USAGE .............................................................................. 100
SERVICE PROCEDURES ................................................................................ 101
16 COMPLIANCE INFORMATION ................................................................ 103
17 WARRANTY ............................................................................................. 105
LIMITED ONE YEAR WARRANTY ..................................................................... 105
1
1 Using this Manual
This manual contains device usage instructions.
Some illustrations shown in this manual may contain modules and optional
equipment that are not included in your system.
Conventions
The following conventions are used.
Bold Text
Bold text is used to highlight selectable items such as buttons and menu
options.
Example:
⚫ Tap OK.
Notes and Important Messages
Notes
A NOTE provides helpful information such as additional explanations, tips,
and comments.
Example:
NOTE
New batteries reach full capacity after approximately 3 to 5 charging and
discharging cycles.
Important
IMPORTANT indicates a situation which, if not avoided, may result in damage
to the tablet or vehicle.
2
Example:
IMPORTANT
Keep the cable away from heat, oil, sharp edges and moving parts. Replace
damaged cables immediately.
Hyperlink
Hyperlinks, or links, that take you to other related articles, procedures, and
illustrations are available in electronic documents. Blue italic text indicates a
selectable hyperlink and blue underlined text indicates a website link or an
email address link.
Illustrations
Illustrations used in this manual are samples, the actual testing screen may
vary for each vehicle being tested. Observe the menu titles and on-screen
instructions to make correct option selection.
1
2 General Introduction
OTOFIX IM1 is an advanced and smart key programming tool that combines
powerful immobilizer (IMMO) and programming functions with OE-level
diagnostics and advanced service functions in one Android-based 7-inch
touchscreen tablet.
With the included key programmer OTOFIX XP1 and VCI OTOFIX V1, the
OTOFIX IM1 is an easy-to-use key programming tool that covers most
vehicles.
This manual describes the construction and operation of the device and how
it works to deliver key programming and diagnostic solutions.
OTOFIX IM1 Display Tablet
Function Description
Figure 2-1 Display Tablet Front View
1. 7-inch LCD Capacitive Touchscreen
2
2. Microphone
3. Power LED
4. Ambient Light Sensor
Table 2-1 Power LED Description
LED
Color
Description
Power
Green
Flashes green when the tablet is charging.
Red
Flashes red when the tablet encounters a
problem.
Figure 2-2 Display Tablet Back View
5. Loudspeaker
6. Camera
7. Camera Flash
3
Figure 2-3 Display Tablet Top View
8. USB OTG/Charging Port
9. USB Port
10. Micro SD Card Slot
11. Power/Lock Button — long press to turn the device on/off, or short press
to lock the screen
Power Sources
The OTOFIX Display Tablet can receive power from any of the following
sources:
⚫ Internal Battery Pack
⚫ External Power Supply
Internal Battery Pack
The Display Tablet can be powered with its internal rechargeable battery pack,
which if fully charged can provide sufficient power for about 8 hours of
continuous operation.
External Power Supply
The Display Tablet can be powered from a wall socket using the AC/DC
power adapter. The AC/DC power supply also charges the internal battery
pack.
4
Technical Specifications
Table 2-2 Tablet Specifications
Item
Description
Operating System
Android
TM
9.0
Processor
4x ARM Cortex-A35 processor (1.5 GHz)
Memory
64 GB On-board Memory
Display
7-inch LCD Capacitive Touchscreen with 1280 x
800 Resolution
Connectivity
⚫ Wi-Fi
⚫ Bluetooth
⚫ USB TYPE C
⚫ TF Card (Supports up to 32 GB)
Camera (rear)
8.0 Megapixels
Sensor
Ambient Light Sensor for Brightness Auto Changing
Audio
Input/Output
⚫ Input: Microphone
⚫ Output: Speaker
Power and Battery
⚫ 5800 mAh 3.85 V lithium-polymer battery
⚫ Charging via 5 V DC power supply
Input Voltage
5 V/2 A
Power
Consumption
700 mA (LCD on with default brightness, Wi-Fi on)
@3.85 V
Operating Temp.
0 to 50°C (32 to 122°F)
Storage Temp.
-10 to 60°C (14 to 140°F)
Dimensions (WxHxD)
207 mm (8.15") x 144 mm (5.67") x 14.8 mm (0.58")
Weight
463 g (1.02 lb.)
5
Item
Description
Protocols
DoIP, PLC J2497, ISO-15765, SAE-J1939, ISO-
14229 UDS, SAE-J2411 Single Wire Can (GMLAN),
ISO-11898-2, ISO-11898-3, SAE-J2819 (TP20),
TP16, ISO-9141, ISO-14230, SAE-J2610 (Chrysler
SCI), UART Echo Byte, SAE-J2809 (Honda Diag-H),
SAE-J2740 (GM ALDL), SAE-J1567 (CCD BUS),
Ford UBP, Nissan DDL UART with Clock, BMW DS2,
BMW DS1, SAE J2819 (VAG KW81), KW82, SAE
J1708, SAE-J1850 PWM (Ford SCP), SAE-J1850
VPW (GM Class2)
OTOFIX V1 — Vehicle Communication Interface
The OTOFIX V1 is a small vehicle communication interface (VCI) used to
connect to a vehicle’s data link connector (DLC) and connect with the tablet
via Bluetooth or USB cable for vehicle data transmission.
Function Description
Figure 2-4 OTOFIX V1
1. Flashlight Button
2. Power LED
3. Vehicle/Connection LED
6
4. Vehicle Data Connector (16-pin)
5. USB Port
Table 2-3 OTOFIX V1 LED Description
LED
Color
Description
Power
Yellow
VCI is powered on and performing
self-check.
Green
VCI is ready for use.
Flashing
Red
Firmware is upgrading.
Vehicle/Connection
LED
Green
⚫ Solid Green: VCI is connected
via USB cable.
⚫ Flashing Green: VCI is
communicating via USB cable.
Blue
⚫ Solid Blue: VCI is connected
via Bluetooth.
⚫ Flashing Blue: VCI is
communicating via Bluetooth.
Power Sources
The OTOFIX V1 can receive power from the following sources:
⚫ Vehicle Power
⚫ AC/DC Power Supply
Vehicle Power
The VCI device operates on 12/24 Volt vehicle power, which receives power
via the vehicle data connection port. The device powers on whenever it is
connected to an OBDII/EOBD compliant data link connector (DLC).
7
AC/DC Power Supply
The VCI device can be powered from a wall socket using the AC/DC power
adapter.
Technical Specifications
Table 2-4 VCI Specifications
Item
Description
Connectivity
⚫ BLE + EDR
⚫ USB 2.0
Wireless Frequency
2.4 GHz
Input Voltage Range
6-36 V DC
Supply Current
150 mA @ 12 V DC
Operating Temp.
0 to 50°C (32 to 122°F)
Storage Temp.
-10 to 60°C (14 to 140°F)
Dimensions (L x W x H)
89.89 mm (3.53”) x 46.78 mm (1.84”) x 21 mm
(0.82”)
Weight
70.7 g (0.156 lb.)
Built-in Battery
3.7 V Lithium Battery
Light
White LED
OTOFIX XP1
The XP1 is specially designed to read transponder data (including Mercedes
Benz infrared smart key), clone and generate exclusive keys, read/write on-
board EEPROM data, and read/write Freescale 9S12 MCUs. By working with
the diagnostic tool and PC that are both loaded with programmer software,
the XP1 can read/write transponder data quickly and accurately.
8
Function Description
Figure 2-5 OTOFIX XP1 Views
1. Vehicle Key Chip Slot — holds the key vehicle key chip
2. Vehicle Key Slot — holds the vehicle key
3. Status LED Light — indicates the current operating status
4. DB15-Pin Port — connects EEPROM Adapter and EEPROM Clamp
Integrated MC9S12 Cable
5. Mini USB Port — provides data communication and power supply
Vehicle Key Chip Slot
Holds the Vehicle Key Chip to read and write vehicle key chip information.
Vehicle Key Slot
Holds the Vehicle Key to read and write vehicle key information.
Status LED Light
The status LED of the XP1 indicates the operating status of the device.
9
Table 2-5 Status LED Light Description
LED
Color
Description
Power
Red
Encounters an error or the firmware is
upgrading.
Flashing Red
Briefly
Powered on and performing self-check.
Green
Ready for use.
Flashing Green
Communication status.
DB15-Pin Port
There are two accessories that can be paired with the connection port:
EEPROM Clamp Integrated MC9S12 Cable and EEPROM Adapter.
EEPROM Clamp Integrated MC9S12 Cable
Figure 2-6 EEPROM Clamp Integrated MC9S12 Cable
1. MC9S12 Cable
10
Table 2-6 Definitions of MC9S12 Cable
No.
Color
Definition
Pin correspond
to DB15
Note
3
Green
TXCLKS
1
4
Black
GND
2
Shielded line
5
White
TOSC
6
Shielded line
6
Blue
TSW
7
7
Brown
GND
8
8
Yellow
TRESET
11
9
Red
VDD
12
2. EEPROM Clamp Cable
Table 2-7 Definitions of EEPROM Clamp Cable
No.
Color
Definition
Pin correspond
to DB15
Note
10
White and
Red
P1
5
Pin 1 is red
11
White and
Purple
P2
15
12
White and
Blue
P3
10
13
Grey
P4
4
14
White and
Brown
P5
14
15
White and
Green
P6
9
16
White and
Orange
P7
3
17
White and
Black
P8
13
Pin 8 is
black
Here are the possible causes for EEPROM read/write failure and data error
when connecting the clamp to the test board for EEPROM read/write:
11
A. EEPROM read/write operations are affected by the circuit of the
connected test board;
B. EEPROM read/write operations of the test board are affected by the
read/write operations of the clamp;
C. The signal is damaged by large resistance. A large resistance will be
generated when connecting the clamp to a fast communicating
EEPROM or using a long cable for connection.
Therefore, it is recommended you dismantle the chip on the EEPROM, weld
the EEPROM to the EEPROM adapter or place in the EEPROM socket, and
then insert it in the EEPROM adapter.
18. EEPROM Clamp
19. DB15 VGA Port
EEPROM Adapter
The EEPROM adapter is compatible with three 8-pin packaging TSSOP,
SOP, DIP connections, and each packaging reserves three same ports, so
the device will function properly when one port is damaged. For SOP8
packaging, the EEPROM adapter can also work with the EEPROM socket.
To do this, place the pins of the SOP8 EEPROM into the EEPROM
accordingly and then insert them into the EEPROM adapter.
Mini USB Port
The Mini USB port is used for the data communication between the XP1 and
the diagnostic device or the PC, and it is also the port for power supply charge.
Technical Specifications
Table 2-10 Specifications
Item
Description
Operating Temperature
0 to 50°C (32 to 122°F)
Storage Temperature
-10 to 60°C (14 to 140°F)
12
Item
Description
Port
Mini USB, VGA_DB15
Input Voltage
5 V DC
Operating Current
< 250 mA
Maximum Consumption
1 W
Device Dimensions (L*W*H)
130 mm * 68 mm * 28 mm
Package Dimensions (L*W*H)
201 mm * 167 mm * 75 mm
Net Weight
466 g
Accessories Kit
Other Included Accessories
USB-A to USB-C Cable
Used to connect the tablet for charging.
USB-C to Mini USB Cable
Used to connect the OTOFIX XP1.
USB-C to USB-C Cable
Used to connect the OTOFIX V1.
13
Power Adapter
APB001 x2
(EEPROM Adapter)
APB002
(68HC908 Adapter)
APA002
(EEPROM Socket)
APA001
(EEPROM Clamp Integrated MC9S12 Cable)
USB to Ethernet Adapter
14
3 Getting Started
Ensure the tablet is sufficiently charged or is connected to the external
power supply (see Power Sources on page 5).
NOTE
The images and illustrations depicted in this manual may differ from the actual
product.
Powering Up
Long-press the Lock/Power button on the upper right of the tablet to power
on the unit. The system will boot up and display the home page below.
Figure 3-1 Sample OTOFIX Job Menu
1. Application Buttons
2. Locator and Navigation Buttons
3. Status Icons
15
NOTE
The tablet screen is locked by default when first powered on. It is
recommended that you lock the screen to protect the information in the
system and reduce power consumption.
The touch screen navigation is menu-driven, enabling quick access to
functions and features by tapping on options headings and answering dialog
box. Detailed descriptions of the menu structures are found in the application
chapters.
Application Buttons
The table below briefly describes each of the applications in the OTOFIX
system.
Table 3-1 Applications
Button
Name
Description
IMMO
Accesses IMMO functions menu. See IMMO
on page 23 for details.
Programmer
Accesses Programmer functions menu. See
Programmer on page 42_Programmer for
details.
Diagnostics
Accesses Diagnostics functions menu. See
Diagnostics on page 46 for details.
Service
Accesses the Special Functions menu. See
Service on page 66 for details.
Update
Checks for the latest update available for the
tablet system, and performs updates. See
Update on page 72 for details.
Settings
Accesses System Settings menu and general
tablet menu. See Settings on page 75 for
details.
16
Button
Name
Description
Data Manager
Accesses saved workshop, consumer, and
vehicle data, including detailed vehicle
diagnostics and test records. See Data
Manager on page 80 for details.
VCI Manager
Establishes and manages Bluetooth
connection with the OTOFIX V1. See VCI
Manager on page 90 for details.
Support
Synchronizes Autel's online service database
with the diagnostic tablet. See Support on
page 93 for details.
Remote
Desktop
Configures the unit to receive remote support
using the TeamViewer application program.
See Remote Desktop on page 99 for details.
Quick Link
Provides associated website bookmarks to
allow quick access to product update, service,
support and other information. See Quick Link
on page 101 for details.
Locator and Navigation Buttons
Operations of the Navigation buttons at the bottom of the screen are
described in the following table:
Table 3-2 Locator and Navigation Buttons
Button
Name
Description
Page Control
Indicates the location of the current screen.
Swipe left or right on the screen to view the
previous or next screen.
Back
Returns to the previous screen.
17
Button
Name
Description
Android Home
Returns to the operating system’s home
screen.
Recent Apps
Displays a list of applications that are
currently in use. Tap an app icon to launch.
To remove an app, swipe it to the top or
bottom.
Chrome
Launches the Google Chrome browser.
Camera
Takes a screenshot with a long-press when
you want to save the displayed information.
Brightness/Vol
ume
Adjusts the brightness and volume of the
tool.
VCI
Returns to the VCI Manager screen. A
green BT badge at the bottom right corner
indicates the V1 is connected via Bluetooth,
while a red “x” badge indicates no
connection.
IMMO Shortcut
Returns to the IMMO screen.
Diagnostics
Shortcut
Returns to the Diagnostics screen.
Service
Shortcut
Returns to the Service screen.
System Status Icons
By swiping up from the bottom-right corner, a Shortcuts panel will be
displayed on which you can be allowed to set various system settings for the
tablet.
18
NOTE
The shortcuts buttons will be highlighted when enabled and dimmed when
disabled.
Table 3-3 Shortcuts Panel Buttons
Button
Name
Description
Wi-Fi
Enables/disables Wi-Fi.
Bluetooth
Launches Bluetooth.
Do Not
Disturb
Turns on Do Not Disturb.
Flashlight
Activates flashlight.
Auto Rotate
Allows screen to rotate when device is
rotated.
Airplane
Mode
Enables/disables Airplane Mode.
Powering Down
All vehicle communications should be terminated before shutting down the
tablet. A warning message will appear if a shutdown is attempted while the
tablet is communicating with the vehicle. Forcing a shut down while the tablet
is communicating with the vehicle may lead to ECU (Electronic Control Unit)
errors on some vehicles. Please fully exit the Diagnostics application before
shutting off the tablet.
➢ To power down the OTOFIX IM1 tablet
1. Long-press the Lock/Power Button.
2. Tap Power Off.
19
3. Tap OK. The tablet will turn off in a few seconds.
Reboot System
In case of a system crash, long-press the Lock/Power button and tap Restart
to reboot the system.
20
4 IMMO
The IMMO application provides Smart Mode and Expert Mode to guide
technicians performing IMMO related functions, including Key Learning,
Remote Control Learning, Remote Control Add, and more.
Establish Vehicle Communication
The IMMO operations require connecting the OTOFIX IM1 tablet to the test
vehicle through the OTOFIX V1. To establish proper vehicle communication
to the tablet, you need to perform the following steps:
1. Connect the V1 to the vehicle’s DLC for both communication and power
source.
2. Connect the V1 to the tablet via Bluetooth or USB connection.
3. When the above steps are completed, check the VCI navigation button
at the bottom bar on the screen. When a green check-mark badge
appears at the lower-right corner, the OTOFIX IM1 is ready to start
vehicle diagnosis.
Vehicle Connection
To connect the V1 to the test vehicle, simply insert the Vehicle Data
Connector on the V1 into the vehicle's DLC, which is generally located under
the vehicle dashboard. The V1 will automatically power on.
NOTE
The vehicle's DLC is not always located under the dashboard. Refer to the
user manual of the vehicle for additional connection information.
21
VCI Connection
After the V1 is properly connected to the vehicle, the Power LED on the V1
illuminates solid green and is ready to establish communication with the tablet.
The VCI supports two communication methods with the tablet: Bluetooth and
USB.
Pairing via Bluetooth
Bluetooth pairing is recommended as the first choice for the communication
between the tablet and the VCI device — OTOFIX V1. In open areas, the
working range for BT communication is about 33 feet (about 10 m), enabling
remote vehicle diagnostics.
To expedite the diagnostics of multiple vehicles, more than one VCI can be
used, enabling technicians to quickly pair their tablets (via Bluetooth) to each
VCI separately and therefore eliminating the need to physically connect the
VCI to each vehicle.
Refer to VCI Connection via Bluetooth on page 91 for additional information.
USB Cable Connection
The USB cable connection is a simple and stable way to establish
communication between the tablet and the VCI device. After properly
connecting the supplied USB cable (USB-C to USB-C cable) from the tablet
to the V1, the VCI navigation button at the bottom bar of the screen displays
a green check-mark badge and the vehicle/connection LED on the V1 lights
solid green, indicating the connection between devices is successful.
The OTOFIX IM1 tablet is now ready to perform key programming and vehicle
diagnosis.
No Communication Message
A. If the tablet is unable to connect to the VCI, an “error” message appears,
indicating the tablet is not communicating with the VCI. Troubleshoot the
error by performing the following steps:
⚫ Ensure the VCI is powered on.
⚫ When using the wireless connection, ensure the network is
configured correctly and the proper VCI has been connected.
22
⚫ If the tablet loses communication abruptly during diagnostics,
ensure no objects are causing signal interruption.
⚫ Ensure the VCI is properly positioned with its front side up.
⚫ Move the tablet closer to the VCI. If using the wired connection,
ensure the cable is securely attached to the VCI.
⚫ Ensure the VCI communication mode is lit for the selected
communication type, Bluetooth or USB.
B. If the VCI device is unable to establish a communication link, a message
will display troubleshooting instructions. Possible causes for the
communication error include:
⚫ The VCI is unable to establish a communication link with the vehicle.
⚫ A vehicle system has been selected for diagnosis that is not
supported by the vehicle.
⚫ There is a loose connection.
⚫ There is a blown vehicle fuse.
⚫ The vehicle or the data case has a wiring fault.
⚫ There is a circuit fault in the data cable or adapter.
⚫ The vehicle identification is incorrectly entered.
Getting Started
Ensure that a communication link is established between the test vehicle and
the tablet and that the XP1 is connected to the tablet with the supplied USB
cable (USB-C to Mini USB Cable).
Vehicle Menu Layout
When the tablet is properly connected to the vehicle, the platform is ready to
start vehicle diagnosis. Tap the IMMO application button on the OTOFIX IM1
Job Menu to access the Vehicle Menu.
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Figure 4-1 Sample Vehicle Menu
1. Top Toolbar Buttons
2. Manufacturer Icons
Top Toolbar Buttons
The operations of the toolbar buttons at the top of the screen are listed and
described in the following table:
Table 4-1 Top Toolbar Buttons
Button
Name
Description
Home
Returns to the OTOFIX IM1 Job Menu.
VIN Scan
Displays a drop-down list. Tap Auto detect for
auto VIN detection; tap Manual Input to enter
VIN code/license number manually; tap Scan
VIN/License to scan the barcode/VIN
code/license plate number by camera.
All
Displays all the vehicle makes in the vehicle
menu.
Favorites
Displays user-favorite vehicle makes and
models.
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Button
Name
Description
History
Displays stored vehicle test records. See
Vehicle History on page 81.
USA
Displays the USA vehicle menu.
Europe
Displays the European vehicle menu.
Asia
Displays the Asian vehicle menu.
China
Displays the Chinese vehicle menu.
Search
Displays the virtual keyboard to manually enter
the specific vehicle make.
Cancel
Tap to exit the search screen or to cancel an
operation.
Manufacturer Icons
The Manufacturer icons display available vehicle brands. Select the
manufacturer button after the VCI device is properly connected to the test
vehicle to start a diagnostic session.
Vehicle Identification
The OTOFIX IM1 supports four methods for identifying vehicles.
⚫ Auto VIN Scan
⚫ Manual VIN Input
⚫ Scan VIN/License
⚫ Manual Vehicle Selection
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Auto VIN Scan
The OTOFIX IM1 features the latest VIN-based Auto VIN Scan functions to
identify test vehicles. These are applied to the IMMO, Programming,
Diagnostics, and Service applications.
➢ To perform an Auto VIN Scan
1. Tap the IMMO application button from the OTOFIX IM1 Job Menu.
The Vehicle Menu appears.
2. Tap the VID button on the top toolbar to open a drop-down list.
3. Select Auto Detect. The tablet starts VIN scanning on the vehicle's
ECU. Once the test vehicle is successfully identified, the system will
guide you to the Vehicle Diagnostics screen.
Figure 4-2 Sample Auto Detect Screen
Automatic Selection
Depending on the vehicle, the Auto VIN function may still be available after a
vehicle brand is selected. Select Automatic Selection and the system will
automatically acquire VIN information.
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Manual VIN Input
For vehicles that do not support the Auto VIN Scan function, the OTOFIX IM1
allows you to manually enter the vehicle VIN or license number, or simply
take a photo of the VIN sticker for quick vehicle identification.
➢ To perform Manual VIN Input
1. Tap the IMMO application button from the OTOFIX IM1 Job Menu.
The Vehicle Menu displays.
2. Tap the VID Scan button on the top toolbar.
3. Select Manual Input.
4. Tap the input box and enter the correct VIN code or license number.
Figure 4-3 Sample Enter VIN Screen
5. Tap OK. The vehicle will be identified and matched to the vehicle
database and the Vehicle Diagnostics screen will appear.
6. Tap “X” icon on the top-right corner to exit manual input mode.
Scan VIN/License
Tap Scan VIN/License in the drop-down list (Figure 4-2) and the camera will
launch. On the right side of the screen, from top to bottom, three options are
available: Scan Bar Code, Scan VIN, and Scan License.
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Note
The Scan License option is supported in certain countries and areas. If not
available, manually enter the license number.
Select one of three options and position the tablet to align the VIN or license
number within the scanning window. The result appears in the Recognition
dialog box after scanning. Tap OK to confirm the result, and then the vehicle
information confirmation screen will appear on the tablet. If all the vehicle
information is correct, tap the icon in the middle of the screen to confirm the
VIN of the vehicle being tested. Tap OK to continue.
If the VIN/License number can not be scanned, manually enter it after tapping
the pen-shape ( ) icon. Tap OK to continue. Manually enter the license
number and select a vehicle brand in the vehicle information confirmation
screen. Tap the Diagnostics icon in the middle of the screen to confirm the
VIN of the vehicle being tested. Tap OK to continue.
Manual Vehicle Selection
When the vehicle’s VIN is not automatically retrievable through the vehicle's
ECU, or when the VIN is unknown, the vehicle can be manually selected.
This mode of vehicle selection is menu driven. Select Manufacturer icon on
the Vehicle Menu screen, and then tap the Manual Selection button. Through
a series of on-screen prompts and selections, the test vehicle is chosen. If
needed, tap the ESC button at the bottom-right corner of the screen to return
to the previous screen.
Navigation
Navigating the IMMO interface and selecting test are discussed in this section.
IMMO Screen Layout
The IMMO screens typically include four sections.
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Figure 4-4 Sample IMMO Mode Selection Screen
1. Operation Toolbar
2. Status Information Bar
3. Main Section
4. Function Buttons
Operation Toolbar
The Operation Toolbar contains a number of buttons such as Print and Save.
The table below provides a brief description of the operations.
Table 4-2 Operation Toolbar Buttons
Button
Name
Description
Home
Returns to the OTOFIX IM1 Job Menu.
Vehicle
Swap
Exits the function session of the currently identified
test vehicle and returns to the home screen.
Settings
Opens the settings screen. See Settings on page
75.
Print
Prints a copy of the displayed data. See Print
Settings for additional information on page 76.
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Button
Name
Description
Help
Displays operational instructions or tips.
Save
Tap to open a sub menu and tap Save This Page to
take a screenshot.
All saved data is stored in the Data Manager
application for later review. See Data Manager on
page 80.
Data
Logging
Submits errors to the system if any are encountered.
➢ To print data in the IMMO application
1. Tap the IMMO application button from the OTOFIX IM1 Job Menu.
The Print button on the toolbar is available throughout the IMMO
operations.
2. Tap Print. A drop-down menu displays. Tap Print This Page to print
a screenshot of the current screen.
3. A temporary file will be created and sent to the connected computer
for printing.
4. When the file is transferred successfully, a confirmation message
appears.
➢ To submit Data Log reports
1. Tap the IMMO application button from the OTOFIX IM1Job Menu.
The Data Logging button on the toolbar is available throughout all
IMMO operations.
2. Tap the Data Logging button to display the errors. Select a specific
error and a form will appear to let you enter the report information.
3. Tap the Send button to submit the report via the Internet. A
confirmation message is displayed when the report has been
successfully sent.
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Status Information Bar
The Status Information Bar at the top of the Main Section displays the
following icons:
1. VCI Icon — indicates the communication status between the tablet and
the VCI device.
2. Battery Icon — displays the battery voltage status of the vehicle.
Main Section
The Main Section of the screen varies depending on the stage of operations.
The Main Section can display vehicle identification selections, the main menu,
test data, messages, instructions and other information. It often shows the
four modes that IMMO provides: Automatic Selection, Manual Selection,
Smart Selection, and Expert Selection.
Function Buttons
The displayed Function Buttons vary depending on the stage of operations.
Function buttons can be used to navigate menus, save or clear data, exit
scanning, and perform other control functions. The use of these buttons will
be discussed in detail in the following sections of the corresponding test
operations.
Screen Messages
Screen messages appear when additional input is needed before proceeding.
There are three types of on-screen messages: Confirmation, Warning, and
Error.
Confirmation Messages
This type of messages usually appears as an “Information” screen to inform
the user that a selected action cannot be reversed or when an action has
been initiated and confirmation is needed to continue.
When a user-response is not required to continue, the message displays
briefly.
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Warning Messages
This type of messages appears a warning that a selected action may result
in an irreversible change or loss of data. An example of this type of message
is the “Erase Codes” message.
Error Messages
Error messages appear when a system or procedural error has occurred.
Examples of possible errors include a disconnection or communication
interruption.
Making Selections
The IMMO application is a menu-driven program that presents a series of
choices. As a selection is made, the next menu in the series appears. Each
selection narrows the focus and leads to the desired test. Tap the screen to
make selections.
IMMO
The IMMO application requires a data link to the IMMO electronic control
system of the test vehicle for diagnosis via OBDII connection. The application
retrieves vehicle IMMO information and performs IMMO related functions,
including Key Learning, Remote Control Learning, and Remote Control Add,
etc.
There are four options available when accessing the IMMO section:
1. Automatic Selection — allows you to scan your vehicle’s VIN
automatically.
2. Manual Selection — allows you to manually select your vehicle if the
automatic scan does not work.
3. Smart Selection — accesses a function menu where each function is
configured as a smart guide system.
4. Expert Selection — accesses a function menu where each function is
separated from each other.
After a mode is selected and the tablet establishes communication with the
vehicle, the corresponding function menu or selection menu displays.
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Automatic Selection
The Automatic Selection Mode is available after a vehicle brand is selected.
Select Automatic Selection and the system will acquire VIN information
automatically.
➢ To perform Automatic Selection
1. Tap the IMMO application button from the OTOFIX IM1 Job Menu.
The Vehicle Menu displays.
2. Tap the manufacturer icon of the test vehicle.
3. Tap Automatic Selection and the VIN information will be
automatically acquired. Follow the on-screen instructions to display
the function screen.
Manual Selection
The Manual Selection mode is used when the vehicle’s VIN is not
automatically retrievable through the vehicle's ECU or when the specific VIN
is unknown. See Manual Vehicle Selection for details.
Smart Selection
The Smart Selection Mode provides guided functions with step-by-step
instructions. Once the test vehicle is identified, a vehicle profile will appear.
Tap Yes to continue.
Figure 4-5 Sample Vehicle Information Screen
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The tablet will access the vehicle IMMO ECU to read IMMO-related
information. Tap OK to continue. The vehicle key status will appear.
Figure 4-6 Sample Check Key Status Screen
Read the vehicle key status carefully and tap the ESC button to open the
function menu.
Figure 4-7 Sample Function Menu in Smart Mode
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The functions vary by IMMO parts. Follow the on-screen instructions to select
the correct IMMO part.
Let’s use Key Learning as an example.
1. Select Key Learning from the function menu. The tablet will
automatically start to read IMMO data.
Figure 4-8 Sample Key Learning Screen 1
2. When Read IMMO Data completes, the tablet will prompt a message “Do
you need to make dealer key?”. Tap Yes to confirm or tap NO to quit the
operation.
Figure 4-9 Sample Key Learning Screen 2
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3. Follow the on-screen instruction to place a Blank Key in the XP1 key slot
and tap OK to continue.
Figure 4-10 Sample Key Learning Screen 3
4. If the new key is locked, the tablet will ask if you want to unlock the key.
Tap Yes to continue, or tap NO to quit the operation.
5. A message “Make dealer key success!” appears when the process is
completed successfully.
6. The tablet will automatically move to the next step and the following
message will prompt up.
Figure 4-11 Sample Key Learning Screen 4
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7. Make selections according to the test vehicle.
8. Enter the numbers of the keys to be learned and tap OK to continue.
Figure 4-12 Sample Key Learning Screen 5
9. Follow the on-screen instructions to insert the key that needs to be
learned into the vehicle ignition switch within 30 seconds and turn to ON.
Figure 4-13 Sample Key Learning Screen 6
10. When Key Learning is completed successfully, the following screen
appears. Tap OK to exit.
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Figure 4-14 Sample Key Learning Completed Screen 7
Expert Selection
Expert Selection Mode provides skilled technicians a convenient way to
perform various IMMO functions they need. All the function options in this
mode are stand-alone operations. If needed, technicians can perform only
one function instead of the whole process provided in Smart Selection Mode.
Tap IMMO > Manufacturer Icon > Expert Selection on the tablet, then
select the IMMO part information step-by-step to locate the IMMO part. The
function menu appears.
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Figure 4-15 Sample Expert Selection Mode Function Screen
Let’s use Read IMMO Data as an example.
1. Select Read IMMO Data from the function menu. The tablet will start
reading IMMO information. Review the data and tap OK to exit.
Figure 4-16 Sample Read IMMO Data Screen
2. After reading the IMMO data, you can perform other IMMO functions with
the data in Expert Selection Mode.
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5 Programmer
The Programmer application, for some vehicles, requires a connection
between the tablet and the OTOFIX XP1. In some cases, no vehicle
connection is required. This application can access the key chip, read,
retrieve and write key information, as well as other key-related functions.
Programmer
Connect to the XP1 Programmer first, then follow the on-screen instructions
to select a key type. Programming can be accessed from the IMMO app
directly following a status scan, or from the Home Screen button. The
following describes a programming situation requiring EEPROM
programming. These steps should only be carried out by professional
technicians.
Let’s use Chip Read & Write as an example.
1. Select Chip (EERROM,MCU,ECU) from the Type selection menu.
Figure 5-1 Sample Type Selection Menu Screen
2. Tap Chip Read & Write from the Functions menu.
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Figure 5-2 Sample Function Menu Screen
3. Select the chip type if needed. In this example, select EEPROM and
follow the on-screen instructions to continue.
Figure 5-3 Sample Select Chip Type Screen
4. Select Read on the screen.
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Figure 5-4 Sample Read EEPROM Menu
5. The chip data screen appears. Tap Save to save the data, or tap Cancel
to exit.
Figure 5-5 Sample Read Operation Screen
6. Type the file name and tap Confirm. The chip data will be saved on the
tablet. A message “File Saved Successfully” appears.
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Figure 5-6 Sample Save Data Screen
7. Select Write Operation from the operations menu. The tablet will open
the default folder. Select the saved data and tap Confirm to write it into
a blank chip.
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6 Diagnostics
The Diagnostics application can retrieve ECU information, read & erase
DTCs, and view live data. The Diagnostics application can access the
electronic control unit (ECU) for various vehicle control systems, including
engine, transmission, antilock brake system (ABS), and airbag system (SRS).
NOTE
1. The Diagnostics function can only be accessed with a valid subscription.
2. A message will appear when tapping the Diagnostics icon on the
OTOFIX Job Menu for the first time. Read the message and then tap the
Purchase button to purchase the Diagnostics and Service package.
Diagnosis
The Diagnostics application enables a data link to the electronic control
system of the test vehicle for vehicle diagnosis via OBDII connection. The
application performs functional tests, retrieves vehicle diagnostic information
such as trouble codes and live data for various vehicle control systems, such
as engine, transmission, and ABS.
There are two options available when accessing the Diagnosis section:
1. Auto Scan — starts auto scanning for all the available systems on the
vehicle.
2. Control Units — displays a selection menu of all available control units
of the test vehicle.
After a section is made and the tablet establishes communication with the
vehicle, the corresponding function menu or selection menu appears.
Auto Scan
The Auto Scan function performs a comprehensive scan of all the ECUs in
the vehicle to locate systems’ faults and retrieve DTCs. A sample operation
interface of Auto Scan displays as below.
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Figure 6-1 Sample Auto Scan Operation Screen
1. Navigation Bar
2. Main Section
3. Function Buttons
Navigation Bar
List Tab — displays the scanned data in list format.
Progress Percentage — indicates the test progress.
Main Section
Column 1 — displays the sequence numbers.
Column 2 — displays the scanned systems.
Column 3 — displays the diagnostic indicators describing test results.
These indicators are defined as follows:
-!-: Indicates that the scanned system may not support the code-reading
function, or there is a communication error between the tablet and the
control system.
-?-: Indicates that the vehicle control system has been detected, but the
tablet cannot accurately locate it.
Fault(s) | #: Fault(s) indicates there is/are detected fault code(s) present;
“#” indicates the number of the detected faults.
Pass | No Fault: Indicates the system has passed the scanning process
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and no fault has been detected.
Not Scanned: Indicates the system has not been scanned.
No Response: Indicates the system has not received a response.
Column 4 — to perform further diagnosis or testing on a specific system item,
tap the button to the right of that item. A Function Menu screen will display.
Function Buttons
The table below provides a brief description of the Function Buttons’
operation.
Table 6-1 Function Buttons in Auto Scan
Name
Description
Report
Displays the diagnostic data in report form.
Quick
Erase
Deletes codes. A warning message screen will display to
inform you of possible data loss when this function is
selected.
OK
Confirms the test result. Continues the system diagnosis
after the required system is selected by tapping the item
in the Main Section.
Pause
Suspends scanning and will change to Continue button
after tapping.
ESC
Returns to the previous screen or exits Auto Scan.
Control Units
Manually locate a required control system for testing through a series of
selections. Follow the menu-driven procedures and make proper selection;
the application guides the user to the proper diagnostic function menu based
on selections.
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Figure 6-2 Sample Function Menu Screen
The Function Menu options vary slightly for different vehicles. The function
menu may include:
⚫ ECU Information — provides the retrieved ECU information in detail. An
information screen opens upon selection.
⚫ Trouble Codes — contains Read Codes and Erase Codes. The former
displays detailed information of DTC records retrieved from the test
vehicle’s ECU; the latter allows you to erase DTC records and other data
from the test vehicle’s ECU.
⚫ Live Data — retrieves and displays live data and parameters from the
test vehicle’s ECU.
NOTE
Toolbar functions such as saving and printing of test results can be performed
throughout diagnostic testing. Data Logging and Help functions are also
available.
➢ To perform a diagnostics function
1. Establish communication with the test vehicle.
2. Identify the test vehicle by selecting from the menu.
3. Select the Diagnosis section.
4. Locate the required system for testing by Auto Scan or through
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menu-driven selections in Control Units.
5. Select the desired diagnostic function from the Function Menu.
ECU Information
This function retrieves and displays specific information for the tested control
unit, including unit type, version numbers and other specifications. The ECU
Information screen displays as below:
Figure 6-3 Sample ECU Information Screen
1. Diagnostics Toolbar Buttons — see Table 4-2 Operation Toolbar Buttons
on page 31 for details.
2. Main Section — the left column displays the item names, and the right
column displays the specifications or descriptions.
3. Function Button — in this case, only the ESC button is available. Tap it
to exit the ECU Information screen after viewing.
Trouble Codes
Read Codes
This function retrieves and displays DTCs from the vehicle’s control system.
The Read Codes screen varies for each vehicle being tested. On some
vehicles, freeze frame data can also be retrieved for viewing. The Read
Codes screen appears as below.
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Figure 6-4 Sample Read Codes Screen
1. Diagnostics Toolbar Buttons — see Table 4-2 Operation Toolbar Buttons
on page 31 for detailed descriptions of the operations for each button.
2. Main Section
⚫ Code Column — displays the retrieved codes from the vehicle.
⚫ Status Column — indicates the status of the retrieved codes.
⚫ Description Column — detailed descriptions for the retrieved codes.
⚫ Snowflake Icon — only displays when freeze frame data is available
for viewing. Selecting this icon will appear a data screen, which
looks and behaves similar to the Read Codes screen.
3. Function Button
⚫ Service Manual — tap to view service information.
⚫ Freeze frame — tap to view the freeze frame data.
⚫ Search — tap to search related fault code information on the Internet.
⚫ Erase Codes — tap to erase DTC records and other data from
vehicle's ECU.
⚫ ESC — tap to return to the previous screen or exit the function.
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Erase Codes
After reading the retrieved codes from the vehicle and making repairs, you
can decide to erase the codes from the vehicle using this function. Before
performing this function, make sure the vehicle’s ignition key is in the ON
(RUN) position with the engine off.
➢ To erase codes
1. Tap Erase Codes from the Function Menu.
2. A warning message appears to advise of data loss if this function is
completed.
a) Tap Yes to continue. A confirming screen appears when the
operation is successfully completed.
b) Tap No to exit.
3. Tap ESC on the confirming screen to exit Erase Codes.
4. Perform the Read Codes function again to check if codes have been
erased successfully.
Live Data
When this function is selected, the screen displays the data list for the
selected module. The items available for any control module vary from one
vehicle to another. The parameters appear in the order that they are
transmitted by the ECU, so expect variation between vehicles.
Gesture scrolling allows for quick movement through the data list. Use one or
two fingers to swipe the screen up or down to locate the data you want. The
figure below shows a typical Live Data screen:
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Figure 6-5 Sample Live Data Screen
1. Diagnostics Toolbar Buttons — tap the toolbar menu icon at the top of
the screen to display diagnostics toolbar buttons. See Table 4-2
Operation Toolbar Buttons on page 31 for detailed descriptions of the
operations for each button.
2. Main Section
⚫ Name Column — displays parameter names.
a) Check Box — tap the check box to the left of a parameter name
to make an item selection. Tap the check box again to deselect
the item.
b) Drop-down menu — tap the drop-down menu to the right of the
parameter to open a sub menu and view data display-mode
options.
⚫ Value Column — displays the values of the parameters.
⚫ Range Column — displays the range of the parameters.
⚫ Unit Column — displays the units of the parameter values.
➢ To change the unit mode, tap the Settings button on the top
toolbar and select a required mode. See Unit on page 75 for
more information.
Display Mode
There are four display modes available for data viewing. Select the
proper mode for the diagnostics purpose.
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Tap the drop-down menu to the right of a parameter name to open a
submenu. A total of 7 buttons will be displayed: The 4 buttons to the left
represent different data display modes, plus one Information button
(active when additional information is available), one Unit Change
button (for switching the unit of displayed data), and one Trigger button
(tap to open the "Trigger Settings" window).
Figure 6-6 Sample Display Mode Screen
Each parameter displays the selected mode independently.
Analog Gauge Mode — displays the parameters in gauge charts.
Text Mode — the default mode that displays the parameters as a
text list.
NOTE
Some status parameters, such as a switch reading like ON, OFF, TRUE, and
FALSE can only be displayed in Text Mode. Others such as a sensor reading
can be displayed in both text and graph mode.
Waveform Mode — displays the parameters in waveform graphs.
In this mode, five control buttons will appear to the right of a parameter
item, allowing you to manipulate the display status.
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Figure 6-7 Sample Waveform Mode Screen
1. Settings Button (SetY) — sets the minimum and maximum value of
the Y-axis.
2. Scale Button — changes the scale values.
There are two scale buttons, displayed above the waveform graph to the
right side, which can be used to change the scale values of the X-axis
and Y-axis of the graph. There are four scales available for the X-axis:
x1, x2, x4 and x8. There are three scales available for the Y-axis: x1, x2,
and x4.
3. Edit Button — edits the waveform color and line thickness.
4. Zoom-in Button — tap once to display the selected data graph in full
screen.
5. Exit Button — tap to exit waveform mode.
Full Screen Display — this option is only available in waveform mode, and
is mostly used in Graph Merge status for data comparison. There are four
control buttons available on the top-right side of the screen under this mode.
1. Scale Button — tap to change the scale values below the waveform
graph. There are four scales available for the X-axis: x1, x2, x4 and
x8. There are three scales available for the Y-axis: x1, x2, and x4.
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2. Edit Button — tap to open an edit window, in which you can set the
waveform color and the line thickness displayed for the selected
parameter item.
3. Zoom-out Button — tap to exit full screen display.
4. Exit Button — tap to exit waveform mode.
➢ To edit the waveform color and line thickness in a data graph
1. Select parameter items to display in waveform mode.
2. Tap the Edit Button and an edit window will appear.
Figure 6-8 Sample Waveform Edit Screen
3. The parameter is selected automatically in the left column.
4. Select a color from the middle column.
5. Select a line thickness from the right column.
6. Tap Done to save the setting and exit, or tap Cancel to exit without
saving.
NOTE
In full screen display mode, you can edit the waveform color and line
thickness by tapping the Edit Button on the upper-right side of the screen.
Digital Gauge Mode — displays the parameters in the form of a digital
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gauge.
Trigger Settings
On the Trigger Settings screen, you can set a standard range by filling in
minimum values and maximum values. When exceeding these values, the
trigger function will be executed and the device will automatically record and
save the generated data. You can check the saved live data by tapping the
Review button at the bottom of the screen.
Tap the drop-down menu to the right of a parameter name to open a submenu.
The Trigger button is the last one in the submenu. Tap to display the Trigger
Settings window.
Two buttons and two input boxes are available in the Trigger Settings window.
a) Trigger — toggles the trigger on and off. The trigger is ON by default.
b) Buzzer Alarm — toggles the alarm on and off. The alarm makes a
beeping sound to alert you when the data reading reaches the
preset threshold. The buzzer alarm will only sound at the first trigger.
c) MIN — tap this input box to display a virtual keyboard to enter a
lower threshold value.
d) MAX — tap this input box to display a virtual keyboard to enter an
upper threshold value.
➢ To set a trigger
1. Tap the drop-down button to the right of a parameter name to open
a submenu.
2. Tap the Trigger button to the right of the submenu to open the
Trigger Settings window.
3. Tap the MIN input box and enter the minimum threshold value.
4. Tap the MAX input box and enter the maximum threshold value.
5. Tap OK to save the settings and return to the Live Data screen, or
tap Cancel to exit without saving.
When the trigger is successfully set, a trigger mark appears in front of the
parameter name. The mark is gray when it is not triggered and turns orange
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when triggered. Moreover, two horizontal lines appear on each of the data
graphs (when Waveform Graph Mode is applied) to indicate the alarm points.
The limit lines are shown in different colors to differentiate them from the
parameter waveforms.
3. Function Buttons
The operations of the function buttons on the Live Data screen are described
below:
Cancel All — tap to cancel all selected parameter items. Up to 50
parameters can be selected at one time.
Show Selected/Show All — tap to toggle between the two options. One
displays the selected parameter items and the other displays all the
available items.
Graph Merge — tap to merge selected data graphs (for Waveform Mode
only). This function is very useful when comparing different parameters.
NOTE
This mode supports a Graph Merge of 2 to 5 digital parameters. Non-digital
parameters are not supported.
➢ To merge selected data graphs
1) Select parameter items to be merged.
2) Tap the Graph Merge button at the bottom of the Live Data screen.
a) This mode only supports parameters that can be represented
digitally. If non-digital parameters are selected, a message
will appear advising the user that the selected parameters
are not supported in this mode and to select 2 to 5 digital
parameters. Tap the Got It button to return to the previous
screen and select supported parameters.
b) If parameters are selected that are not supported in this
mode, a message will appear advising the user to selected
only parameters that are supported. A message will also
appear if more than 5 parameters have been selected.
Please select 2 to 5 of the supported parameters and tap OK
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to merge.
3) Tap the Cancel Merging button at the bottom of the Live Data
screen to cancel merging.
To Top — moves a selected item to the top of the list.
Setting — tap to set the recording duration (from 5 seconds to 60 minutes).
➢ To set the live data record duration
1. Tap the Settings button at the bottom of the Live Data screen.
2. Tap the > button to the right of Recording Time After Trigger bar
and select a time length.
3. Tap OK to save the settings and return to the Live Data Settings
screen, or tap the “X” button on the upper-right corner to exit
without saving.
4. Tap Done on the upper-right corner of the Live Data Settings
screen to confirm and save the settings, and return to the Live Data
screen, or tap Cancel to exit without saving.
Clear Data — tap to clear all cached live data.
Freeze — displays the retrieved data in freeze mode.
⚫ Resume — tap to exit the freeze data mode and return to normal
data display.
⚫ Previous Frame — moves to the previous frame of frozen data.
⚫ Play/Pause — tap to play/pause the frozen data.
⚫ Next Frame — moves to the next frame of frozen data.
Record — starts recording the live data of the selected items. Tap the
Record button at the bottom of the Live Data screen. A message will
display prompting user to select parameters to record. Tap the Got It
button to confirm. Scroll down and select data to record. Tap the Record
button to start recording. Tap the Resume button to stop recording. The
recorded live data can be viewed in the Review section at the bottom of
the Live Data screen. The recorded data can also be reviewed in the
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Data Manager.
⚫ Resume — tap to stop data recording and to return to normal data
display.
⚫ Flag — displays when the Record function is applied. Tap to set flags
to note points of interest when recording data. Notes can be added
during playback in Review or Data Manager. Select the preset flag
to open a pop-up window and display a virtual keyboard to input
notes.
Review — reviews recorded data. Tap to display a recording list, and
select one item to review.
NOTE
Only data recorded during the current operation can be reviewed on the Live
Data screen. All historical recorded data can be reviewed in "Review Data" in
the Data Manager application.
⚫ Graph Merge — merges selected data graphs.
⚫ Show Selected — displays the selected parameter items.
⚫ Previous Frame — switches to the previous frame of recorded data.
⚫ Play/Pause — tap to play/pause recorded data.
⚫ Next Frame — switches to the next frame of recorded data.
⚫ Back — exits the Review screen and returns to the Live Data screen.
Back — returns to the previous screen or exits the function.
Generic OBDII Operations
A fast-access option for OBDII/EOBD vehicle diagnosis is available on the
Vehicle Menu screen. This option presents a quick way to check for DTCs,
isolate the cause of an illuminated malfunction indicator lamp (MIL), check
monitor status prior to emissions certification test, verify repairs, and perform
a number of other emissions-related services. The OBD direct access option
is also used for testing OBDII/EOBD compliant vehicles that are not included
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in the diagnostics database. See Table 4-2 Operation Toolbar Buttons on
page 31 for details.
General Procedure
➢ To access the OBDII/EOBD diagnostics functions
1. Tap the Diagnostics application button from the OTOFIX Job Menu.
The Vehicle Menu appears.
2. Tap the EOBD button. There are two options to establish
communication with the vehicle.
⚫ Auto Scan — select to establish communication using each
protocol in order to determine which one the vehicle is using.
⚫ Protocol — select to open a submenu of various protocols. A
communications protocol is a standardized way of data
communication between an ECU and a diagnostic tool. Global
OBD may use several different communications protocols.
3. Select a specific protocol under the Protocol option. Wait for the
OBDII Diagnostic Menu to appear.
Figure 6-9 Sample OBDII Diagnostic Menu
4. Select a function to continue.
⚫ DTC & FFD
⚫ I/M Readiness
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⚫ Live Data
⚫ On-Board Monitor
⚫ Component Test
⚫ Vehicle Information
⚫ Vehicle Status
NOTE
Some functions are supported only on certain vehicle makes.
Function Descriptions
This section describes the various functions of each diagnostic option.
DTC & FFD
When this function is selected, the screen displays a list of Stored Codes and
Pending Codes. When the Freeze Frame data of certain DTCs are available
for viewing, a snowflake button will appear on the right side of the DTC item.
The erase codes function can be applied by tapping the function button at the
bottom of the screen.
Figure 6-10 Sample DTC & FFD Screen
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⚫ Stored Codes
Stored codes are the current emission-related DTCs from the ECU of the
vehicle. OBDII/EOBD Codes have a priority according to their emission
severity, with higher priority codes overwriting lower priority codes. The
priority of the code determines the illumination of the MIL and the codes
erase procedure. Manufacturers rank codes differently, so expect to see
differences between makes.
⚫ Pending Codes
These are codes for which setting conditions were met during the last
drive cycle, but need to be met on two or more consecutive drive cycles
before the DTC actually sets. The intended use of this service is to assist
the service technician after a vehicle repair and after clearing diagnostic
information, by reporting test results after a driving cycle.
a) If a test failed during the driving cycle, the DTC associated with that
test is reported. If the pending fault does not occur again within 40
to 80 warm-up cycles, the fault is automatically cleared from memory.
b) Test results reported by this service do not necessarily indicate a
faulty component or system. If test results indicate another failure
after additional driving, then a DTC is set to indicate a faulty
component or system, and the MIL is illuminated.
⚫ Freeze Frame
In most cases the stored frame is the last DTC that occurred. Certain
DTCs, which have a greater impact on vehicle emission, have a higher
priority. In these cases, the top prioritized DTC is the one for which the
freeze frame records are retained. Freeze frame data includes a “snap
shot” of critical parameter values at the time the DTC is set.
⚫ Clear DTC
This option is used to clear all emission related diagnostic data such as,
DTCs, freeze frame data and manufacturer specific enhanced data from
the vehicle’s ECM.
A confirmation screen displays when the clear codes option is selected
to prevent accidental loss of data. Select Yes on the confirmation screen
to continue or No to exit.
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I/M Readiness
This function is used to check the readiness of the monitoring system. It is an
excellent function to use prior to having a vehicle inspected for compliance to
a state emissions program. Selecting I/M Readiness opens a submenu with
two choices:
⚫ Since DTCs Cleared — displays the status of monitors since the last
time the DTCs were erased.
⚫ This Driving Cycle — displays the status of monitors since the
beginning of the current drive cycle.
Live Data
This function displays the real time PID data from ECU. Displayed data
includes analog inputs and outputs, digital inputs and outputs, and system
status information broadcast on the vehicle data stream.
Live data can be displayed in various modes. See Live Data on page 52 for
detailed information.
On-Board Monitor
This option allows you to view the results of On-Board Monitor tests. The tests
are useful after servicing or after erasing a vehicle’s control module memory.
Component Test
This service enables bi-directional control of the ECM so that the diagnostic
tool is able to transmit control commands to operate the vehicle systems. This
function is useful in determining whether the ECM responds to a command
well.
Vehicle Information
The option displays the vehicle identification number (VIN), the calibration
identification, and the calibration verification number (CVN), and other
information of the test vehicle.
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Vehicle Status
This item is used to check the current condition of the vehicle, including
communication protocols of OBDII modules, retrieved codes amount, status
of the Malfunction Indicator Light (MIL), and other additional information.
Exiting Diagnostics
The Diagnostics application remains open as long as there is an active
communication with the vehicle. You must exit the diagnostics operation to
stop all communications with the vehicle before closing the Diagnostics
application.
NOTE
Damage to the vehicle electronic control module (ECM) may occur if
communication is disrupted. Make sure all connections, such as USB cable
and wireless connection, are properly connected at all times during testing.
Exit all tests before disconnecting the test connection or powering down the
tool.
➢ To exit the Diagnostics application
1. From an active diagnostic screen, tap the Back or ESC button to
exit a diagnostic session step-by-step.
2. Or tap the Vehicle Swap button on the diagnostics toolbar to return
to the Vehicle Menu screen.
From the Vehicle Menu screen, tap the Home button on the top
toolbar; or tap the Back button on the navigation bar at the bottom
of the screen.
3. Or tap the Home button on the diagnostics toolbar to exit the
application directly and go back to the OTOFIX Job Menu.
Now, the Diagnostics application is no longer communicating with the vehicle
and it is safe to open other OTOFIX applications or exit the OTOFIX
Diagnostic System and return to the tablet home screen.
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7 Service
The Service section is specially designed to provide quick access to the
vehicle systems for various scheduled service and maintenance tasks. The
typical service procedure screen is a series of menu-driven executive
commands. Follow the on-screen instructions to select appropriate execution
options, enter correct values or data, and perform necessary actions. The
application will display detailed instructions to complete selected service
procedure.
NOTE
1. The Service function can only be accessed with a valid subscription.
2. A message will appear when tapping the Service icon on the OTOFIX
Job Menu for the first time. Read the message and then tap the
Purchase button to purchase the Diagnostics and Service package.
After entering each special function, the screen will display two application
choices: Diagnosis and Hot Functions. Diagnosis enables the reading and
clearing of codes which is sometimes necessary after completing certain
special functions. Hot Functions consists of sub functions of the selected
special function.
In this chapter, we will discuss several of the most commonly used services.
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Figure 7-1 Sample Service Menu
Oil Reset
This function performs a reset of the Engine Oil Life system, which calculates
the optimal oil life change interval depending on the vehicle driving conditions
and climate. The Oil Life Reminder must be reset each time the oil is changed,
so the system can calculate when the next oil change is required.
NOTE
1. Always reset the engine oil life to 100% after every oil change.
2. All required work must be carried out before the service indicators are
reset. Failure to do so may result in incorrect service values and cause
DTCs to be stored by the relevant control module.
3. For some vehicles, the scan tool can reset additional service lights such
as the maintenance cycle and service interval. On BMW vehicles for
example, service resets include engine oil, spark plugs, front/rear brakes,
coolant, particle filter, brake fluid, micro filter, vehicle inspection, exhaust
emission inspection, and vehicle checks.
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Electronic Parking Brake (EPB)
This function has a multitude of ways to maintain the electronic braking
system safely and effectively. The applications include deactivating and
activating the brake control system, assisting with brake fluid control, opening
and closing brake pads, and setting brakes after disc or pad replacement.
EPB Safety
It may be dangerous to perform Electronic Parking Brake (EPB) system
maintenance, so before you begin the service work, please keep these rules
in mind.
✓ Ensure that you are fully familiar with the braking system and its
operation before commencing any work.
✓ The EPB control system may be required to be deactivated before
carrying out any maintenance/diagnostic work on the brake system. This
can be done from the tool menu.
✓ Only carry out maintenance work when the vehicle is stationary and on
level ground.
✓ Ensure that the EPB control system is reactivated after the maintenance
work has been completed.
NOTE
Autel accepts no responsibility for any accident or injury arising from the
maintenance of the Electronic Parking Brake system.
Battery Management System (BMS)
The BMS (Battery Management System) allows the tool to evaluate the
battery charge state, monitor the close-circuit current, register the battery
replacement, activate the rest state of the vehicle, and charge the battery via
the diagnostic socket.
NOTE
1. This function is not supported by all vehicles. The screens shown in this
section are examples.
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2. The sub functions and actual test screens of the BMS may vary for
different test vehicles, please follow the on-screen instructions to make
correct option selection.
The vehicle may use either a sealed lead-acid battery or an AGM (Absorbed
Glass Mat) battery. Lead acid battery contains liquid sulphuric acid and can
spill when overturned. AGM battery (known as VRLA battery, valve regulated
lead acid) also contains sulphuric acid, but the acid is contained in glass mats
between terminal plates.
It is recommended that the replacement aftermarket battery has the same
specifications, such as capacity and type, with the battery used in the vehicle.
If the original battery is replaced with a different type of battery (e.g. a lead-
acid battery is replaced with an AGM battery) or a battery with a different
capacity (mAh), the vehicle may require reprogramming the new battery type
in addition to performing the battery reset. Consult the vehicle manual for
additional vehicle-specific information.
Steering Angle Sensor (SAS)
Steering Angle Sensor (SAS) Calibration permanently stores the current
steering wheel position as the straight-ahead position in the steering angle
sensor EEPROM. Therefore, the front wheels and the steering wheel must
be set exactly to the straight-ahead position before calibration. In addition,
the vehicle identification number is also read from the instrument cluster and
stored permanently in the steering angle sensor EEPROM. On successful
completion of calibration, the steering angle sensor fault memory is
automatically cleared.
Calibration must always be carried out after the following operations:
⚫ Steering wheel replacement
⚫ Steering angle sensor replacement
⚫ Any maintenance that involves opening the connector hub from the
steering angle sensor to the column
⚫ Any maintenance or repair work on the steering linkage, steering gear or
other related mechanism
⚫ Wheel alignment or wheel track adjustment
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⚫ Accident repairs where damage to the steering angle sensor or assembly,
or any part of the steering system may have occurred
NOTE
1. Autel accepts no responsibility for any accident or injury arising from
servicing the SAS system. When interpreting DTCs retrieved from the
vehicle, always follow the manufacturer’s recommendation for repair.
2. All software screens shown in this manual are examples, actual test
screens may vary for each vehicle being tested. Observe the menu titles
and on-screen instructions to make correct option selections.
3. Before starting the procedure, make sure the vehicle has ESC. Look for
the button on dash.
Diesel Particulate Filter (DPF)
The DPF function allows you to carry out numerous functions to the Diesel
Particulate Filter system without having to send your car to a dealership. The
tool will manage DPF regeneration, DPF component replacement teach-in
and DPF teach-in after replacing the engine control unit.
ECM monitors driving style and selects a suitable time to employ regeneration.
Cars driven a lot at idling speed and low load will attempt to regenerate earlier
than cars driven more with high load and high speed. In order for regeneration
to take place, a prolonged high exhaust temperature must be obtained.
In the event of the car being driven in such a way that regeneration is not
possible, i.e. frequent short journeys, a diagnostic trouble code will eventually
be registered, and the DPF light and “Check Engine” indicator comes on. A
service regeneration can be requested in the workshop, using the diagnostic
tool.
Before carrying out a forced DPF regeneration using the tool, check the
following items:
⚫ The fuel light is not on
⚫ No DPF-relevant faults stored in system
⚫ The vehicle has the correct spec engine oil
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⚫ The oil for diesel is not contaminated
IMPORTANT
Before diagnosing a problem vehicle and attempting to perform an
emergency regeneration, it is important to obtain a full diagnostic log and read
out relevant measured value blocks.
NOTE
1. The DPF will not regenerate if the engine management light is on or there
is a faulty EGR valve.
2. The ECU must be re-adapted when replacing the DPF and when topping
up the fuel additive Eolys.
3. If the vehicle needs to be driven in order to perform a DPF service,
ALWAYS have a second person help you. One person should drive the
vehicle while the other person observes the screen on the Tool. Trying
to drive and observe the Scan Tool at the same time is dangerous, and
could cause a serious traffic accident.
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8 Update
The Update application allows you to download the latest released software.
The updates can improve the tablet applications’ capabilities, typically by
adding new tests, new models, or enhanced applications to the database.
The Display Tablet automatically searches for available updates for all of the
OTOFIX software when it is connected to the internet. Any updates that are
found can be downloaded and installed on the device. This section describes
installing an update to the OTOFIX System. A notification message displays
if an update is available when the Notifications Center function is enabled in
the Settings application.
Figure 8-1 Sample Update Screen
1. Navigation and Controls
⚫ Home Button — returns to the OTOFIX Job Menu.
⚫ Update All — updates all available updates.
⚫ Show Recent — displays recent updates.
⚫ IMMO Tab — displays all available IMMO software for vehicles.
⚫ Diagnostics Tab — displays all available vehicle diagnostic
software.
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⚫ Renew — renews the expired software subscription.
⚫ Search — search specific update item by inputting the file name
such as a vehicle make.
2. Status Bar
⚫ Left Side — displays the OTOFIX IM1 model information and serial
number.
⚫ Right Side — displays an update progress bar indicating the
completion status.
3. Main Section
⚫ Left Column — displays vehicle logos and update software version
information. Tap the About button to display a function list in PDF
showing more details about the software.
⚫ Middle Column — displays a brief introduction about the new
changes to the software operation or capabilities. Tap button to
open an information screen to view more details, and tap the dim
area around to close the window.
⚫ Right Column — according to the operation status of each software
item, the button displays differently.
a) Tap Update to update the selected item.
b) Tap Pause to suspend the updating procedure.
c) Tap Continue to go on updating the suspended update.
➢ To update the diagnostics software
1. Make sure the tablet is connected to a power source with stable
access to the internet.
2. Tap the Update application button from the OTOFIX Job Menu, or
tap the update notification message when received; or tap the
Update icon on Vehicle Menu in Diagnostics application. The
Update application screen appears.
3. Check all available updates:
⚫ If you decide to update all the items of IMMO software, select
IMMO Tab and then tap the Update All button; if you want to
update all items of diagnostic software, select Diagnostics Tab
and then tap the Update All button.
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⚫ If you only want to update one or some of the item(s), tap the
Update button on the right column of the specific item(s).
4. Tap the Pause button to suspend the updating process. When you
tap Continue to renew the update, the updating process will resume
from the pause point.
5. When the updating process is completed, the software will be
installed automatically. The previous version will be replaced.
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9 Settings
Selecting Settings application opens a setup screen, on which you can adjust
default settings and view information about the OTOFIX diagnostics system.
There are eight options available for the OTOFIX IM1 settings:
⚫ Unit
⚫ Language
⚫ Printing Settings
⚫ Notification Center
⚫ Auto Update
⚫ Vehicle List
⚫ System Settings
⚫ About
This section describes the operation procedures for the settings.
Unit
This option allows you to adjust the units of measurement for the diagnostics
system.
➢ To adjust the unit setting
1. Tap the Settings application on the OTOFIX Job Menu.
2. Tap the Unit option on the left column.
3. Select the required measurement unit, Metric or English. A
checkmark will appear to the right of the selected unit.
4. Tap the Home button on the top-left corner to return to the OTOFIX
Job Menu, or select another setting option for further system setup.
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Language
This option allows you to adjust the display language for the OTOFIX system.
➢ To adjust the language setting
1. Tap the Settings application on the OTOFIX Job Menu.
2. Tap the Language option on the left column.
3. Select the desired language. A checkmark will appear to the right of
the selected language.
4. Tap the Home button on the top-left corner to return to the OTOFIX
Job Menu, or select another setting option for further system setup.
Printing Settings
This option allows you to print from the tablet to a network printer via a
computer.
➢ To setup a printer connection
1. Tap Settings on the OTOFIX Job Menu.
2. Tap Printing Settings on the left column.
3. Tap Print via network to activate the printing function, which
enables the device to send files to a printer through the PC via Wi-
Fi connection.
4. Tap Home on the top-left corner to return to the OTOFIX Job Menu,
or select another setting option for further system setup.
Printer Operations
➢ To install the MaxiSys Printer driver
1. Download Maxi PC Suite from www.otofixtech.com > Support
Center > Downloads > Diagnostic Tool tab > OTOFIX Update Tools,
and install to your Windows-based PC.
2. Double-click on Setup.exe.
3. Select an installation language to launch the installation wizard.
4. Follow the instructions on the screen and tap Next to continue.
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5. Tap Install and the printer driver will be installed on to the computer.
6. Tap Finish to complete the installation.
NOTE
The MaxiSys printer runs automatically after the installation.
This section describes how to receive files from the tablet and perform
printing through the computer:
➢ To print from a computer
1. Make sure the tablet is connected to the computer network via Wi-Fi
or LAN before printing.
2. Run the MaxiSys Printer program on the computer.
3. Tap Test Print to check whether the printer works properly.
4. Tap the Print button on the toolbar of the tablet. A test document will
be sent to the computer.
⚫ If the Auto Print option in the MaxiSys Printer is selected, the
MaxiSys printer will automatically print the received document.
⚫ If the Auto Print option in the MaxiSys Printer is not selected,
tap the Open PDF File button to view files. Select the file(s) to
be printed and click Print.
NOTE
Make sure the computer with the Printing Services program installed is
connected to a printer.
Notification Center
This option allows you to turn the Notification Center function on or off. The
Notification Center function configures the OTOFIX tablet to receive regular
online messages from the server for system update notifications and other
service information via the Internet. It is highly recommended that the
Notification setting be on at all times so as not to miss news of updates or
important service messages. Internet access is required for receiving online
messages.
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➢ To enable the Notification Center function
1. Tap Settings on the OTOFIX Job Menu.
2. Tap Notification center on the left column.
3. Tap ON/OFF to enable or disable the Notifications function. If the
function is enabled, the button displays blue; if disabled, the button
displays gray.
4. Tap Home on the top-left corner to return to the OTOFIX Job Menu,
or select another setting option for further system setup.
When the Notification Center function is turned on and new messages are
received by the OTOFIX device, a notification message displays on the
OTOFIX Job Menu. Press on the message bar and drag it down to display a
list of received messages. Slide the list up or down to view additional
messages if present.
Tap a specific message to launch the corresponding application. For example,
if you tap an Update notification message, the Update application will be
launched.
Auto Update
This option allows you to set the specific time for updating software
automatically. There are three update options: OS (Operating System)
Update, OTOFIX Update, and Vehicle Update.
Tap ON/OFF to enable/disable Auto Update. The button displays blue if Auto
Update is enabled and displays gray if disabled. Set the time of the day for
updating. If a specific time is set, the selected software will be automatically
updated at that specific time.
Vehicle List
This option allows you to sort the vehicles either by alphabetic order or by
frequency of use.
➢ To adjust the vehicle list setting
1. Tap the Settings application on the OTOFIX Job Menu.
2. Tap Vehicle list on the left column.
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3. Select the required sort order. A check mark will display to the right
of the selected sort order.
4. Tap the Home button in the top-left corner to return to the OTOFIX
Job Menu, or select another settings option for further system setup.
System Settings
This option provides you a direct access to the Android background system
setting screen, on which you can adjust various system settings for the
Android operating system, regarding wireless and networks settings, various
device settings such as sound and display, as well as system security settings,
and check the associated information about the Android system, etc.
About
The About function provides information about the OTOFIX diagnostics
device including the product name, version, hardware, and serial number.
➢ To check the product information in About
1. Tap the Settings application on the OTOFIX Job Menu.
2. Tap the About option on the left column. The product information
screen displays on the right.
3. Tap the Home button in the top-left corner to return to the OTOFIX
Job Menu, or select another settings option for further system setup.
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10 Data Manager
The Data Manager allows you to store, print, and review saved files, manage
workshop information, customer information records, and store test vehicle
history records.
Selecting the Data Manager opens the file system menu. There are eight
functions available.
Figure 10-1 Sample Data Manager Main Screen
The table below briefly describes each of the function buttons in the Data
Manager.
Table 10-1 Buttons in Data Manager
Name
Button
Description
Vehicle History
Tap to review the diagnostics history.
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Name
Button
Description
Workshop
Information
Tap to edit the workshop profile information.
Customer
Tap to create a new customer account file.
Image
Tap to review saved screenshots.
PDF
Tap to review diagnostic reports.
Review Data
Tap to review recorded data.
Uninstall Apps
Tap to uninstall applications.
Data Logging
Tap to review communications data and
ECU information for the test vehicle. The
saved data can be sent to the technical
center via the Internet for review and for
possible resolution.
Vehicle History
This function stores vehicle test records, including vehicle information and the
retrieved DTCs from previous diagnostic sessions. Test information is
summarized and displayed in an easy-to-read table list. The Vehicle History
also provides direct access to the previously tested vehicle and allows you to
directly restart a diagnostic session without needing to perform auto or
manual vehicle selection.
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Figure 10-2 Sample Vehicle History Screen
1. Top Toolbar Buttons — navigation and application controls.
2. Main Section — displays all the vehicle test records.
➢ To activate a test session for a recorded vehicle
1. Tap Data Manager on the OTOFIX Job Menu.
2. Select Vehicle History to open the screen. Tap Diagnostics to
select test records.
3. Tap Diagnostics icon at the bottom of the thumbnail of a vehicle
record item.
4. The Diagnostics screen of the vehicle displays and a new
diagnostics session is activated. See Diagnostics for detailed
instructions on vehicle diagnostics operations. Or select a vehicle
thumbnail to select a record. A Historical Test Records sheet
appears. Review the recorded information of the test vehicle, and
tap the Diagnostics button on the upper-right corner to continue
diagnostics.
NOTE
The OTOFIX tablet must establish a connection to the V1 VCI to restart test
sessions on a previously tested vehicle.
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Test History
A Test Record is a detailed data form of the test vehicle, which includes
general vehicle information, service record, customer information, and the
diagnostic trouble codes retrieved from previous test sessions. Technician
Notes will also display if present.
Figure 10-3 Sample Historical Test Records Sheet
➢ To edit the Test Records
1. Tap Data Manager on the OTOFIX Job Menu.
2. Select Vehicle History.
3. Select the specific vehicle history record thumbnail from the main
section. The Test Records sheet will appear.
4. Tap Edit (the pen icon) to start editing.
5. Tap each item to enter information or attach files or images.
NOTE
The vehicle VIN, license number, and customer account information are
associated by default. Vehicle records will automatically be associated using
this vehicle and customer identification.
6. Tap Add to Customer to associate the test record sheet to an
existing customer account, or add a new associated account to be
associated with the test vehicle record. See Customer on page 85
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for more information.
7. Tap Done to save the updated record, or tap Cancel to exit without
saving.
Workshop Information
The Workshop Information form allows you to enter, edit, and save detailed
workshop profile information (such as shop name, business address, phone
number, and other remarks), which, when printing vehicle diagnostic reports
and other associated test files, will appear as the header on the printed
documents.
Figure 10-4 Sample Workshop Information Sheet
➢ To edit the Workshop Information sheet
1. Tap the Data Manager on the OTOFIX Job Menu.
2. Select Workshop Information.
3. Tap each field to enter the appropriate information.
4. Tap Done to save the updated workshop information record, or tap
Cancel to exit without saving.
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Customer
The Customer function allows you to create and edit customer accounts. It
helps you to save and organize all customer information accounts
associated with the test vehicle records.
➢ To create a customer account
1. Tap the Data Manager on the OTOFIX Job Menu.
2. Select Customer.
3. Tap the Add a customer button. A blank information form appears.
Tap each field to enter the appropriate information.
NOTE
Required fields are denoted by an asterisk.
4. Some customers may have more than one vehicle for service; you
can always add new vehicle information to the account. Tap Add
new vehicle information, and then fill in the vehicle information.
Tap the button to cancel.
5. Tap Complete to save the account, or tap Cancel to exit without
saving.
➢ To edit a customer account
1. Tap Data Manager on the OTOFIX Job Menu.
2. Select Customer.
3. Select a customer account by tapping the corresponding name card.
A Customer Information record displays.
4. Tap Edit on the top toolbar to start editing.
5. Tap the input field to edit the information.
6. Tap Complete to save the updated information, or tap Cancel to exit
without saving.
➢ To delete a customer account
1. Tap Data Manager on the OTOFIX Job Menu.
2. Select Customer.
3. Select a customer account by tapping the corresponding name card.
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A Customer Information record appears.
4. Tap Edit on the top toolbar to start editing.
5. Tap Delete on the top of the screen. A reminder appears.
6. Tap OK to confirm the command, and delete the account, or tap
Cancel to cancel the request.
Image
The Image section is a database containing all captured screenshots saved
as .PNG files.
Figure 10-5 Sample Image Database Screen
1. Toolbar Buttons — used to edit, print or delete the image files. See Table
10–2 Toolbar Buttons in Image Database on page 87 for details.
2. Main Section — displays the stored images.
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Table 10-2 Toolbar Buttons in Image Database
Name
Button
Description
Back
Return to the previous screen.
Enter
Search
Enter the search page.
Edit
Display the editing toolbar to select, delete,
print or email the image(s).
Cancel
Close the editing toolbar or cancel file
search.
Search
Quickly searches the image by entering the
time of the screenshot.
Print
Print the selected image.
Delete
Delete the selected image.
Email
Send the selected image via email.
➢ To edit/delete image(s)
1. Select Data Manager from the OTOFIX Job Menu.
2. Select Image to access the image database.
3. Tap Edit on the top-right corner of the window. The editing screen
appears.
4. Select the image(s) you want to edit by tapping the check box at
the bottom-right corner of the image.
5. Tap Delete to delete the selected images or delete all images. Tap
Print icon to print the selected image(s). Tap Email to attach the
selected image(s) to an email.
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PDF Files
The PDF section stores and displays all PDF files of saved data. After
entering the PDF database, select a file to view.
This section uses the standard Adobe Acrobat Reader application for file
viewing and editing. Please refer to the associated Adobe Acrobat Reader
manual for more detailed instructions.
Review Data
The Review Data section allows you to play back the recorded data frames
from live data streams.
On the Review Data main screen, select a record file to play back.
Figure 10-6 Sample Data Playback Screen
1. Main Section — displays the recorded data frames.
2. Navigation Toolbar — allows you to manipulate data playback.
Use the Navigation Toolbar buttons to play back the record data from frame
to frame.
Tap Back to exit data playback.
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Uninstall Apps
This section allows you to manage the firmware applications installed on the
OTOFIX Diagnostics System. Selecting this section accesses a management
screen, on which you can check all the available vehicle diagnostics
applications.
Select the vehicle firmware you want to delete by tapping the vehicle brand
icon. The selected item will display a blue check mark at the upper-right
corner. Tap the Delete button on the top bar to delete the firmware from the
system database.
Data Logging
The Data Logging section allows you to launch the Support platform to view
records with or without feedback on the diagnostics system. See Data Logging
on Page 97 for details.
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11 VCI Manager
This application pairs the tablet with the V1 VCI, checks the communication
status and updates the VCI firmware.
Figure 11-1 Sample VCI Manager Screen
⚫ Connection Mode — there are two connection modes available for
selection. The connection status is displayed alongside.
VCI BT Paring — when the VCI is paired to a tablet, the
connection status reads "Connected". Otherwise, it reads
"Disconnected."
VCI Update — updates VCI firmware via Internet through the
diagnostic tablet networking via Bluetooth pairing.
⚫ Setting
Bluetooth Setting — searches and displays the type and partial serial
number of devices available for Bluetooth pairing. Tap a device to start
pairing. The BT status icon displays the received signal strength for the
device.
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VCI Connection via Bluetooth
The VCI device needs to be either connected to a vehicle or to an available
power source, so that it is powered up during the synchronization procedure.
Make sure the tablet has a fully charged battery or is connected to an external
power supply.
➢ To pair the V1 with the Tablet via Bluetooth
1. Power on the tablet.
2. Insert the 16-pin vehicle data connector of the OTOFIX V1 to the
Vehicle Data Link Connector (DLC).
3. Tap VCI Manager on the OTOFIX Job Menu of the tablet.
4. Select VCI BT (short for VCI Bluetooth) from the connection mode
list.
5. Toggle the Bluetooth ON. Tap Scan at the top-right corner. The
device will start to search for available units to pair with.
6. Depending on the type of VCI you use, the device name may appear
as "Maxi" suffixed with the VCI’s serial number. Select the
appropriate device for pairing.
7. When paired successfully, the connection status reads
"Connected."
8. After a few seconds, the VCI button on the system Navigation bar
at the bottom of the screen will display a green BT mark, indicating
that the tablet is connected to the VCI device.
9. To disconnect the device, tap the connected device list again.
10. Tap Back on the top-left to return to the OTOFIX Job Menu.
NOTE
A V1 can only be paired to one tablet at a time, and once it’s paired, the
device will not be discovered to other devices.
VCI Update
The Update module provides the latest update for the OTOFIX VCI. Before
updating the VCI firmware, please ensure your network connection is stable.
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When connected to the Internet, this function checks for available update.
When there is a new version available, tap the displayed Update Now button
to update.
Figure 11-2 Sample Update Screen
➢ To update the VCI
1. Power on the tablet. Insert the OTOFIX V1 to the vehicle’s Data
Link Connector (DLC).
2. Pair the V1 with the tablet via Bluetooth or connect the V1 with the
tablet via the supplied USB-C to USB-C cable.
3. Tap VCI Manager on the OTOFIX Job Menu.
4. Select VCI Update from the connection mode list.
5. The current version and the latest version of the V1 will appear. Tap
Update Now to update the VCI if needed.
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12 Support
This application launches the Support platform which synchronizes Autel's online
support service with the OTOFIX tablet. In order to synchronize the device to
your online account, you need to register the product online when you use it for
the first time. The Support application is connected to Autel's service channel
and online communities that provides the quickest way to find solutions to
common problems, allowing you to submit questions, complaints and help
requests to obtain direct service and support from the online community.
Product Registration
In order to access to the Support platform and obtain update and other
services from Autel, you are required to register the OTOFIX diagnostic
device the first time you use it.
➢ To register the diagnostics device
1. Visit OTOFIX website: http://pro.otofixtech.com.
2. If you have an Autel account, sign in with your account ID and
password.
3. If you are a new member to Autel, tap the Create Autel ID button on
the left side to create an ID.
4. Enter the required information in the textbox fields, and tap the Get
Verification Code button.
5. The online system will automatically send a verification code to the
registered email address. Enter the code in the Verification Code
field and fill in other fields, read through Autel's Terms and
Conditions and tap Agree, and then tap Create Autel ID at the
bottom. A product registration screen will display.
6. The device's serial number and password are located in the About
section of the Settings application on the tablet.
7. Select your product model, enter the product serial number and
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password on the Product Registration screen, and tap Submit to
complete the registration procedure.
Support Screen Layout
The Support application interface is navigated by the Home Button on the top
navigation bar:
⚫ Home Button — returns to the OTOFIX Job Menu
Figure 12-1 Sample Support Application Screen
The main section of the Support screen is divided into two sections. The
narrow column on the left is the main menu; selecting one subject from the
main menu displays the corresponding functional interface on the right.
My Account
The My Account screen displays comprehensive user and product
information, which is synchronized with your account, including Personal Info,
Update Info, and Service Info.
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Personal Info
The User Info and Device Info are both included under the Personal Info
section.
⚫ User Info — displays detailed information from your registered Autel
account, such as your Autel ID, name, address, and other contact
information.
⚫ Device Info — displays the registered product information, including the
serial number, registration date, expiration date, and warranty period.
Update Info
The Update Info section displays a detailed list of the product's software
update history, including the product serial number, software version or name,
and the update time.
Service Info
The Service Info section displays a detailed record list of the device's service
history. Every time the device has been sent back to Autel for repair, the
device's serial number and the detailed repair information, such as the fault
type, changed components, or system reinstallation will be recorded and
updated to the associated online product account that will be available in the
Service Info section.
Complaint
The Complaint screen allows you to establish a new complaint case, as well
as to view historical complaint records.
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Screen Layout
Figure 12-2 Sample Complaint Screen
Complaint List
The complaint list normally displays all the complaint records and their
status by default. The summary information for each complaint item
includes the Subject Name, Ticket ID, User's Account ID, Date, and the
Case Status.
There are two kinds of case status:
⚫ Open — indicates the complaint case has been started but not
processed yet.
⚫ Closed — indicates the complaint case has been processed, solved,
and ended.
➢ To establish a new complaint session
1. Register the product online.
2. Tap Support on the OTOFIX Job Menu. The device information is
automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Tap New Complaint at the upper-right corner. A selection menu with
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a category of service channels displays.
5. Select your target service channel and tap Next to continue. A
standard complaint form displays, on which you are allowed to enter
detailed information, such as personal information, vehicle
information, and device information. You can also attach image or
PDF files to the form.
6. Enter the appropriate information in each field. To settle the
complaint more efficiently, it is recommended to complete the form
as detailed as possible.
7. Select the required processing time on the last section according to
the urgency of the case.
8. Tap Submit to send the completed form to Autel's online service
center. The submitted complaints will be carefully read and handled
by the service personnel.
Data Logging
The Data Logging section keeps a record of tickets (with and without
feedback from Autel Tech Support) and History (the latest 20) data logs on
the diagnostics system. Autel support personnel will receive and process
these submitted reports through the Support platform. The solution will be
sent back within 48 hours. You may continue to correspond with Autel Tech
Support until the issue is resolved.
Figure 12-3 Sample Data Logging Screen
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➢ To submit a reply in a Data Logging section
1. Tap the Feedback tab to view the list of submitted data logs.
2. Select the latest message from Autel Tech Support.
3. Enter your reply in the text field at the bottom of the screen.
Additionally, you may tap the Audio button to record a voice
message or tap the camera button to take a screenshot.
4. Tap Send to deliver your message to Support.
Training
The Training section provides quick links to Autel's online video library. Select
a video channel by language to see all available Autel online tutorial videos
on topics such as product usage techniques and vehicle diagnostics practices.
FAQ
The FAQ section provides comprehensive references for all questions
frequently asked and answered about the use of Autel's online member
account and shopping and payment procedures.
⚫ Account — displays questions and answers about the use of Autel's
online user account.
⚫ Shopping & Payment — displays questions and answers about online
product purchase and payment methods or procedures.
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13 Remote Desktop
The Remote Desktop application launches the TeamViewer Quick Support
program — a simple, fast, and secure remote-control interface. You can use
the application to receive ad-hoc remote support from Autel's support center,
colleagues, or friends by allowing them to control your OTOFIX tablet on their
PC via the TeamViewer software.
If you think of a TeamViewer connection as a phone call, the TeamViewer ID
would be the phone number under which all TeamViewer Clients can be
reached separately. Computers and mobile devices that run TeamViewer are
identified by a unique global ID. The first time the Remote Desktop application
is launched, an ID is generated automatically based on the hardware
characteristics and will not be changed.
Make sure the tablet is connected to the Internet before launching the Remote
Desktop application, so that the tablet is able to receive remote support from
a third party.
Figure 13-1 Sample Remote desktop Screen
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➢ To receive remote support from a partner
1. Power on the tablet.
2. Tap the Remote Desktop application on the OTOFIX Job Menu.
The TeamViewer interface appears and the device ID is generated
and displayed.
3. Your partner must install the Remote Control software to their
computer by downloading the TeamViewer program (full version)
online (http://www.teamviewer.com). Initiate the software on their
computer at the same time in order to provide support and take
control of the tablet remotely.
4. Provide your ID to the partner, and wait for them to send you a
remote control request.
5. A message displays to ask for your confirmation to allow remote
control on your device.
6. Tap Allow to accept, or tap Deny to reject.
Refer to the associated TeamViewer documents for additional information.
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14 Quick Link
The Quick Link application provides you with convenient access to OTOFIX's
official website and many other well-known sites in the automotive service
industry to provide technical help, knowledge bases, forums, training, and
expert consultations.
Figure 14-1 Sample Quick Link Screen
➢ To open a quick link
1. Tap Quick Link on the OTOFIX Job Menu. The Quick Link
application screen appears.
2. Select a website thumbnail from the main section. The Chrome
browser is launched and the selected website is opened.
3. Now you can start exploring the website.
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15 Maintenance and Service
Maintenance Instructions
The following includes instructions on how to maintain your devices, together
with precautions to take.
⚫ Use a soft cloth and alcohol or a mild window cleaner to clean the
touchscreen of the tablet.
⚫ Do not use any abrasive cleansers, detergent, or automotive chemicals
to the tablet.
⚫ Keep the devices in dry conditions and within specified operating
temperatures.
⚫ Dry your hands before using the tablet. The touch screen of the tablet
may not work if the touch screen is moist, or if you tap the touch screen
with wet hands.
⚫ Do not store the devices in humid, dusty or dirty areas.
⚫ Check the housing, wiring, and connectors for dirt and damage before
and after each use.
⚫ Check the housing, wiring, and connectors for dirt and damage before
and after each use.
⚫ Do not attempt to disassemble your tablet, XP1, and the VCI unit.
⚫ Do not drop or cause severe impact to the devices.
⚫ Use only authorized battery chargers and accessories. Any malfunction
or damage caused by the use of unauthorized battery charger and
accessories will void the limited product warranty.
⚫ Ensure that the battery charger does not come in contact with conductive
objects.
⚫ Do not use the tablet beside microwave ovens, cordless phones, and
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some medical or scientific instruments to prevent signal interference.
Troubleshooting Checklist
A. When the tablet does not work properly:
⚫ Make sure the tablet has been registered online.
⚫ Make sure the system software and diagnostic application software
are properly updated.
⚫ Make sure the tablet is connected to the Internet.
⚫ Check all cables, connections, and indicators to see if the signal is
being received.
B. When battery life is shorter than usual:
⚫ This may happen when you are in an area with low signal strength.
Turn off your device if is not in use.
C. When you cannot turn on the tablet:
⚫ Make sure the tablet is connected to a power source or the battery
is charged.
D. When you are unable to charge the tablet:
⚫ Your charger maybe out of order. Contact your nearest dealer.
⚫ You may be attempting to use the device in an overly hot/cold
temperature. Try changing the charging environment.
⚫ Your device may have not been connected to the charger properly.
Check the connector.
NOTE
If your problems persist, please contact Autel’s technical support personnel
or your local selling agent.
About Battery Usage
Your tablet is powered by a built-in lithium-ion polymer battery, which enables
you to recharge the battery when there is electricity left.
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DANGER
The built-in Lithium-ion Polymer battery is factory replaceable only; incorrect
replacement or tampering with the battery pack may cause an explosion.
Do not use a damaged battery charger.
⚫ Do not use a damaged battery charger.
⚫ Do not disassemble, open, crush, bend, deform, puncture, or shred the
battery.
⚫ Do not modify, remanufacture or attempt to insert foreign objects into
the battery, or expose the battery to fire, explosion, or other hazards.
⚫ Only use the specified charger and USB cables. Use of non-Autel-
authorized charger or USB cables may lead to device malfunction or
failure.
⚫ Use of an unqualified battery or charger may present a risk of fire,
explosion, leakage, or other hazards.
⚫ Avoid dropping the tablet. If the tablet is dropped, especially on a hard
surface, and you suspect damage, take the tablet to a service center for
inspection.
⚫ Try to keep closer to your wireless router to reduce battery usage.
⚫ The time needed to recharge the battery varies depending on the
remaining battery capacity.
⚫ Battery life inevitably shortens over time.
⚫ Unplug the charger once the tablet is fully charged since overcharging
may shorten battery life.
⚫ Keep the battery in temperate environments. Do not place it inside a car
when it is too hot or too cold, which may reduce the capacity and life of
the battery.
Service Procedures
This section provides information on repair service and application for
replacement or optional parts.
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Repair Service
If it becomes necessary to return your device for repair, please download the
repair service form from www.otofixtech.com, and fill in the form. The
following information must be included:
⚫ Contact name
⚫ Return address
⚫ Telephone number
⚫ Product name
⚫ Complete description of the problem
⚫ Proof-of-purchase for warranty repairs
⚫ Preferred method of payment for non-warranty repairs
NOTE
For non-warranty repairs, payment can be made with Visa, Master Card, or
with approved credit terms.
Send the device to your local agent, or to the address below:
Floor 2, Caihong Keji Building, 36 Hi-tech North Six Road, Songpingshan
Community, Xili Sub-district, Nanshan District, Shenzhen City, China
Other Services
You can purchase the optional accessories directly from OTOFIX's
authorized tool suppliers, and/or your local distributor or agent.
Your purchase order should include the following information:
⚫ Contact information
⚫ Product or part name
⚫ Item description
⚫ Purchase quantity
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16 Compliance Information
FCC Compliance FCC ID: WQ8MAXIBASBT609
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
⚫ Reorient or relocate the receiving antenna.
⚫ Increase the separation between the equipment and receiver.
⚫ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
⚫ Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.
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This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End user must follow the specific operating
instructions for satisfying RF exposure compliance.
The device is designed to meet the requirements for exposure to radio waves
established by the Federal Communications Commission (USA). These
requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue.
The highest SAR value reported under this standard during product
certification for use when properly worn on the body is 2.019 W/kg.
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17 Warranty
Limited One Year Warranty
Autel Intelligent Technology Corp., Ltd. (the Company) warrants to the
original retail purchaser of this OTOFIX tool, that should this product or any
part thereof during normal consumer usage and conditions, be proven
defective in material or workmanship that results in product failure within one
(1) year period from the date of purchase, such defect(s) will be repaired, or
replaced (with new or rebuilt parts) with Proof of Purchase, at the Company’s
option, without charge for parts or labor directly related to the defect(s).
NOTE
If the warranty period is inconsistent with local laws and regulations, please
comply with the relevant local laws and regulations.
The Company shall not be liable for any incidental or consequential damages
arising from the use, misuse, or mounting of the device. Some states do not
allow limitation on how long an implied warranty lasts, so the above limitations
may not apply to you.
This warranty does not apply to:
a) Products subjected to abnormal use or conditions, accident, mishandling,
neglect, unauthorized alteration, misuse, improper installation or repair
or improper storage;
b) Products whose mechanical serial number or electronic serial number
has been removed, altered or defaced;
c) Damage from exposure to excessive temperatures or extreme
environmental conditions;
d) Damage resulting from connection to, or use of any accessory or other
product not approved or authorized by the Company;
e) Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
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f) Products damaged from external causes such as fire, dirt, sand, battery
leakage, blown fuse, theft or improper usage of any electrical source.
IMPORTANT
All contents of the product may be deleted during the process of repair. You
should create a back-up copy of any contents of your product before any
repair services.
