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Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do dark lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b Print the document.
Do dark lines appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 185
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