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10 BISSELL.com
Problem Possible Cause Remedies
Streaking
OR
loss of suction
power
Too much solution dispensed. Go over area without spraying solution.
Brush roll window is not latched. Reinstall brush roll window.
Debris channel in foot is clogged. Clean channel with a paper towel.
Filter is clogged by debris and/or is wet. Remove debris clogging filter screen. Clean and dry filter.
Brush roll is wet and dirty. Clean and dry brush roll.
No spray or steam
Clean water tank is not seated properly. Remove and reseat tank.
Not holding trigger to spray solution. Hold trigger continuously while using machine.
SteamWash™ is turned off. Press mode button on handle to change to
SteamWash mode. Ensure steam indicator light is on.
Steam system is not primed. Prime machine by holding trigger for 30 seconds,
expelling steam.
Steam ports are clogged. Wipe underside of front steam bar with a wet towel.
Leaking
Clean water tank or lid is damaged. Remove tank from machine and inspect for damage
on tank and/or lid. If damage is found, contact us.
Dirty water tank is damaged. Remove tank from machine and inspect for damage. If
damage is found, contact us.
Dirty water tank is full. Empty tank following steps on page 8.
Brush roll isn’t
turning
Brush roll is not installed properly. Reinstall brush roll following steps on page 4.
Machine is standing upright. Recline machine to turn brush roll on.
Brush roll stalled by debris. Unplug machine and remove brush window and brush
roll to remove obstruction.
Clean-Out Cycle not
working
Machine is not on storage tray /
machine is not plugged in.
Place machine on storage tray and plug in.
Clean tank low. Refill tank.
Dirty water tank is full. Empty tank before starting the Clean-Out Cycle.
Machine won’t
turn ON
Brush roll stalled by debris. Unplug machine. Remove brush window and brush
roll to remove obstruction.
Handle not installed properly. Reinstall handle and push down until it clicks into
place.
Drips on floor
during cleaning
Cleaning with water only. Add BISSELL cleaning formula to tank.
Holding trigger after cleaning pass. Release trigger to stop dispensing solution and steam,
making forward and backward passes to suction
excess water.
Brush roll stops
turning unxpectedly
and motor continues
to operate
Machine is overheating. Unplug machine from power and allow to cool.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re
experiencing below, scan the QR code or visit support.BISSELL.com.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
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