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BISSELL.com 11
Problem Possible Cause Remedies
Reduced
spray OR
no spray
Clean Water Tank may be
empty.
Refill tank.
Clean Water Tank may not be
seated completely.
Turn power OFF. Remove and reseat tank.
Pump may have lost prime in
hose cleaning mode.
Hold end of hose below water level in tank to
prime.
No spray
through
hose & tool
The hose to your machine is
not primed.
With the machine OFF and unplugged, remove
the nozzle from the foot. Place a ballpoint pen
in the black cylinder next to the screw. When
water bubbles up, remove the pen. Reassemble
the nozzle and hose.
Loss of suction
power
Tanks may not be seated
properly.
Pick up both tanks and reseat them so they fit
properly.
Dirty Water Tank has picked
up maximum amount of dirty
water and has reached full line.
Empty Dirty Water Tank.
Clean Water Tank is empty. Check fluid levels in the Clean Water Tank.
Refill the tank if it is empty.
Rubber tab on Dirty Water
Tank is not sealed tight.
Check the rubber tab on the Dirty Water Tank
and press firmly on all edges to secure it tightly
(see step 2 on page 8 for details).
Accessory Hose Door may not
be closed tightly in place.
Check the Accessory Hose Door and make sure
it is closed tightly – it should be locked into
place.
Nozzle may be clogged from
pet hair or debris.
Use the Nozzle Clean Out Tool and follow steps
on page 9 for “Cleaning the Nozzle”.
Nozzle not installed correctly. Remove and reinstall nozzle.
No power
Cleaning mode switch
mistaken for power button.
Press the power button on the left side of the
machine to turn the machine ON.
Outlet may not be active. Try plugging in a different device that uses a
grounded outlet to test for power from the
outlet.
Leaking Clean
Water Tank
Tank may have been overfilled 1. Make sure your tank has the water and
formula in it that you’ve prepared.
2. With the cap twisted ON tightly, hold your
tank at an angle, over a sink or drain, so any
extra water can pour out of the space.
3. Wipe the tank dry with a cloth.
Water may be caught in space
between the tank and the
tank’s handle.
Leaking Dirty
Water Tank
Tank ring not installed
properly.
Remove tank. Remove and reinstall tank ring.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
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