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Channel and Broadcast Issues
221 "Weak or No Signal" displayed in TV mode or cannot
channel.
221 The TV is not receiving all channels.
221
The subtitles are not provided on a digital channel.
221 Broadcasting is deactivated.
External Device Connectivity Issues
222
The "Mode Not Supported" message appears.
222
The video is OK but there is no audio.
222
I want to connect to a PC and mobile device via screen
mirroring.
223 No screen appears when connecting the TV to an external
device.
223
I want to connect to a Bluetooth speaker.
223 The PC screen does not appear or it
Network Issues
224
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
224
Wired network connection failed.
224
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
225 What is Anynet+?
225
Anynet+ does not work. The connected device is not
displayed.
225
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
226 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
226 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
226
The Anynet+ device won't play.
Remote Control Issues
227
The remote control does not work.
227
External devices cannot be operated with the TV remote
control.
Recording Issues
228 The Timeshift or recording function cannot be used.
228
Cannot record videos received from an external device or
Samsung TV Plus.
228 The "Format Device" message appears when the Timeshift
or recording function is used.
228 The recorded on the TV are not played back on a PC.
Apps
229
I launched an app, but it's in a different language. How can I
change the language?
229 The app does not work properly. Its image quality is poor.
229 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
230
Some are interrupted during playback.
230 Some can't be played.
Voice Assistant Issues
231
The microphone is off.
231
The voice commands do not work well.
231
Bixby/Alexa answers although I did not call it.
232
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
232
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
233
During voice recognition, the heavy load message appears
and the function does not work.
233
I want to see weather information of the desired area.
Other issues
234 The TV is hot.
234 The TV smells like plastic.
234 The settings are lost after 5 minutes or every time the TV is
turned off.
234 The TV is tilted to the side.
234 The stand is wobbly or crooked.
234 A POP (TV’s internal banner ad) appears on the screen.
235 The TV is making a popping noise.
235 The TV is making a humming noise.
235 The TV narrates the screen events in voice-over.
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