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Appendix
English44
Appendix
Problem Solutions
The vacuum cleaner
cannot be charged.
• Make sure the vacuum cleaner is properly placed on the Clean Station.
• Make sure the Clean Station is properly plugged in.
• Confirm that the voltage provided to the Clean Station matches the
requirements of the Clean Station.
• Check that the vacuum cleaner is turned on, and then check that the LED
of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal. Remove any
foreign matter with a cotton swab or soft cloth.
• Check if you have turned the Lighting option off in the SmartThings app.
The AI mode is not
working.
• Make sure the assembled brush is either the Active Dual Brush or Slim
LED Brush+.
• Make sure the suction power is set on the AI mode.
• If the AI mode is not working, empty the dustbin and then follow the guide
provided after the self-diagnosis.
The vacuum cleaner is
on the Clean Station but
emptying dustbin and
self-diagnosis is not
working.
• Make sure the Clean Station is properly plugged in.
• Make sure the vacuum cleaner is properly placed on the Clean Station.
• Check if you enabled the Auto Empty function.
• Check the Bluetooth connection.
- Press and hold the Clean Station’s
START/STOP button for 5 seconds.
- The Clean Station’s START/STOP button blinks red for 5 seconds when
the Bluetooth is not connected and blinks in blue for 5 seconds when
the Bluetooth is connected.
• Connecting the Bluetooth
- Press and hold the Clean Station’s
START/STOP button for 5 seconds
until its light blinks. Press the Auto Empty button while the START/
STOP button blinks.
- Simultaneously press the + and - buttons. Then, simultaneously press
and hold the + and - buttons again for 3 seconds. Hold the buttons
until you see the message that says, ‘Connecting to Bluetooth’.
- Wait until the Bluetooth connection succeeds.
- If the connection fails, try again from the beginning.
• Make sure the battery is properly inserted into the vacuum cleaner.
• If the vacuum cleaner is placed back on the Clean Station within a minute
from it was taken off from the Clean Station, the Auto Empty function will
not operate even it the function is enabled.
• If you set the default suction power setting in the SmartThings app to a
mode other than AI, the Clean Station will not perform self-diagnosis after
emptying the dustbin.
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