Loading ...
Loading ...
Loading ...
How do I log in if I forgot my password?
Troubleshooting – 227
•
•
•
•
•
•
•
•
•
•
•
Refer to the sectionContextual help>>>Maintenance>>>Services>>>Reboot.
2- Launch the discovery.
8.5 How do I log in if I forgot my password?
8.5.1 Action
Askyour administrator for password initialization.
If you are the mainadministrator, yourpasswordcan be reset manually by following steps described in the
Servicing the
Network Management Module>>>Recovering main administrator password.
8.6 Software is not able to communicate with the Network
module
8.6.1 Symptoms
In the Network Module,in
Contextual help>>>Protection>>>Agent list>>>Agent list table, agent is showing "Lost" as a
status.
In the Network Module,inContextual help>>>Settings>>>Certificate>>>Trusted remote certificates, the status of
theProtected applications (MQTT) is showing"Not valid yet".
IPP/IPMshows "The authentication has failed", "The notifications reception encountered error".
8.6.2 Possible cause
TheIPP/IPMcertificate is not yet valid for the Network Module.
Certificates ofIPP/IPMand the Network Module are not matching so that authentication and encryption of connections between
the Network Module and the shutdown agents is not working.
8.6.3 Setup
IPP/IPMis started.
Network module is connected to the UPS and to the network.
8.6.4 Action #1
Check if theIPP/IPMcertificate validity for the Network Module.
STEP 1:Connect to the Network Module
On a network computer, launch a supported web browser. The browser window appears.
In the Address/Location field, enter:https://xxx.xxx.xxx.xxx/where xxx.xxx.xxx.xxx is the static IP address of the Network
Module.
The log in screen appears.
Enter the user name in the User Name field.
Enter the password in the Password field.
Click
Login. The Network Module web interface appears.
STEP 2:Navigate toSettings/Certificatespage
STEP 3:In theTrusted remote certificatessection, check the status of theProtected applications (MQTT).
If it is "Valid"go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized withIPP/IPM.
STEP 4:Synchronize the time of the Network Module withIPP/IPMand check that the status of theProtected applications
(MQTT)is now valid.
Loading ...
Loading ...
Loading ...