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13
PROBLEM POSSIBLE CAUSE SUGGESTED SOLUTIONS
The compressor works
abnormally with a
buzzing noise
The voltage is lower than
recommended
Stop the ice maker and do not restart
until the voltage is normal.
Water shortage
indicator light is on
1.There is no water
2.The pump is full of air
1.Add to some water until it reaches
MAX position
2. Press POWER button to restart the
machine.
Indicator lights on
display are not on Blown fuse/ No power Replace fuse / Turn power on
The ice made is too
large and with pieces
sticking together.
1. Wrong ice size selected
2. Ice of previous cycles left
in the water tray
1.Select small size
2.Take out the ice under the standby
state
The ice making process
was correct, but no ice
came out?
1. The compressor has
no refrigerant
2. Compressor damaged
3. Fan motor damaged
Call the service hotline
Machine stuck and not
working
1. The water box is blocked
by ice.
2. The motor is stuck, or
the motor falls off, or the
motor is damaged
3. Micro switch damaged
1. Take out the ice which under the ice
shovel, plug in power again, and press
the Start/Stop button. After 3 minutes,
the machine will restart automatically.
2. Call the service hotline
The machine has been
working, but the water
has been warming
Solenoid broke down Replace the solenoid valve
When the ice is full, the
machine does not
display the ice full Icon
Ice full sensor damaged 1. Replace the ice full sensor
2. Call the service hotline
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