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ninjakitchen.comninjakitchen.com
TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug
unit before troubleshooting.
• “Add Food” appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients.
• “Shut Lid” appears on the control panel display.
The hood is open and needs to be closed for the selected function to start.
• “Add Gril” appears on the control panel.
The grill grate needs to be installed. Once installed, closed the hood and press the Start button
to begin.
• “E” appears on the control panel display.
The unit is not functioning properly. Contact Customer Service at 1- 855-427-5125. So we may better
assist you, please register your product online at registeryourninja.com and have the product on
hand when you call.
• Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
• Why did a circuit breaker trip while using the unit?
The unit uses 1760 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker.
Using an outlet on a 10-amp breaker will cause the breaker to trip. It is also important that the unit be
the only appliance plugged into an outlet when in use. To avoid tripping a breaker, make sure the unit
is the only appliance plugged into an outlet on a 15-amp breaker.
• Do I need to completely fill the smoke box with pellets?
Yes, always fill the smoke box to the top. We've perfected the amount of pellets needed for each
smoke session, regardless of the function or food load, the unit will burn through them appropriately.
• When do I press the Woodfire Flavor Technology Button?
Press the Woodfire Flavor Technology button before pressing start when wanting to add smoke using
the Grill, Air Crisp, Roast, Bake, or Dehydrate functions. You do not need to press the Woodfire Flavor
Technology button when using the Smoker function.
• Where should I keep my pellets stored?
Always store pellets in a dry area. Any moisture in the pellets can compromise ignition and quality of
smoke flavor.
• Should I use any oils or non-stick sprays when smoking?
No, we do not recommend using any oils or non-stick sprays when smoking because smoke will not
adhere to the food as well.
• How do I dispose of burnt pellets after a cook cycle?
Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box
until the grill has stopped smoking, pellets have completely burnt out, and the smoke box has cooled.
Then, remove the smoke box and safely discard all contents.
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
GRILL: approx. 12-20 minutes.
AIR CRISP, BAKE, ROAST: 3 minutes
SMOKER, DEHYDRATE, BROIL: No preheat.
If you are not using Woodfire Flavor Tecnology, preheat times will be 5-7 minutes faster.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
We recommend using only extension cords marked with letters “SJOW” and stating, “Suitable for
use with outdoor appliances.” Longer cord length may also cause longer preheat times, we
recommend using the shortest outdoor rated extension cord that fits your outdoor grill set up.
While preheating is strongly recommended for best results, you can skip it by pressing and holding
the START/STOP button for 4 seconds. "ADD FOOD" will flash across the screen. Open the hood
and place ingredients in unit. Once the hood is closed, cooking will begin and the timer will start
counting down.
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer Service at
1-855-427-5125. We ask that you register your product online at registeryourninja.com and have the
product on hand when you call, so we may better assist you.
REPLACEMENT PARTS
• Can I turn o Woodfire Flavor Technology?
If you pressed Woodfire Flavor Technology and already started your cooking function by pressing
START, you can press the Woodfire Flavor Technology button again to turn it o if the ignition cycle
is less than 75% complete (indicated by the progress bar on the display screen). If pellets have fully
ignited and the grill has transitioned to the preheat cycle (indicated on the display screen), you cannot
turn Woodfire Flavor Technology o.
• Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add more pellets once the first batch has fully burned.
Press and hold the Woodfire Flavor Technology button for 3 seconds to ignite new full box of pellets
Run back to back smoking sessions, we recommend re-filling the smoke box using the pellet scoop
when half the pellets have burned. DO NOT re-fill more than 1 or 2 times. DO NOT re-ignite pellets.
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