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HDMI (eARC) is connected, and there is no sound.
Check whether Digital Output Audio Format is set to Pass-Through.
If a sound bar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no
sound when a Dolby Digital+ source is received.
It is recommended to set Digital Output Audio Format to Auto if only limited audio format is supported depending
on the performance of the connected sound bar or A/V receiver.
•
Menu Settings All Settings Sound Expert Settings Digital Output Audio Format Auto
The speakers are making an odd sound.
Run Sound Test.
• Menu Settings Support Device Care Self Diagnosis Sound Test Try Now
Make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.
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Menu Settings Support Device Care Self Diagnosis Signal Information Try Now
The sound is interrupted.
Sound quality may become affected if the wireless router is close to the Bluetooth speaker. Place the Bluetooth
speaker as close as possible to the TV without obstacle between them. Do not place the wireless router close to the
Bluetooth speaker body.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be
available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI (eARC) and Optical.
Whenever a function is used on the TV or the channel is changed, the TV
voices the activity. The TV explains in voice-over the video scenes displayed
on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
•
Menu Settings All Settings General & Privacy Accessibility Voice Guide Settings Voice
Guide Try Now
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