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15
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish does not turn out as well as you had hoped, refer to
the section Tested for you in our cooking studio, where you will
find plenty of cooking tips and notes.
Error messages
If an error message with
“ appears, press the 0 button. The
message disappears. A time function that has been set is
cleared. If the error message does not disappear, please
contact the after-sales service.
You can take remedial action yourself if the following error
message is displayed.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
: Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1. Place a tea towel in the oven when it is cold to prevent
damage.
2. Unscrew the glass cover by turning it anti-clockwise.
3. Replace the bulb with one of the same type.
4. Screw the glass cover back in.
5. Remove the tea towel and switch on the circuit breaker.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Problem Possible cause Remedy/information
The oven does
not work.
The circuit
breaker is
defective.
Look in the fuse box and
check that the circuit
breaker is in working order.
Power cut Check whether the kitchen
light or other kitchen appli-
ances are working.
0 and zeros
flash in the dis-
play.
Power cut Reset the clock.
The oven does
not heat up.
There is dust on
the contacts.
Turn the control knobs back
and forth several times.
Error message Possible cause Remedy/information
“‹‚‚
A button was
depressed for
too long or is
covered up.
Press all buttons individu-
ally. Check whether any but-
tons are jammed, covered
up or soiled.
E no.
FD no.
After-sales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
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