Section
Name
Table of
Contents
Important Safety
Instructions
07 Safety Warning Labels / Serial Number
Assembly
09 Specifications
10 Hardware, Tools & Parts
12 Assembly
29 Adjustments
Features
32 Console
33 JRNY™ App
34 Other Apps and Bluetooth® Heart Rate
34 Heart Rate
Operations
36 Operations
37 Getting Started
42 Maintenance
44 Troubleshooting
Warranty
49 Buy Back Guarantee (US/Canada only)
50 Warranty (US/Canada only)
Owner’s Manual
3
Purchasing Information
Owner’s Manual
3
To validate warranty support, keep the original proof of purchase and record the following
information:
Serial Number _____________________________________
Date of Purchase _____________________________________
If purchased in US/Canada:
To register your product warranty, go to: www.bowflex.com/register or call 1 (800) 605–3369.
If purchased outside US/Canada:
To register your product warranty, contact your local distributor.
For details regarding product warranty or if you have questions or problems with your product, please contact you local distributor. To
find your local distributor, go to: https://global.bowflex.com
BowFlex Inc., 5415 Centerpoint Parkway, Groveport, OH 43125 USA, www.bowflex.com - Customer Service: North America (800) 605-
3369, cs@bowflex.com | BowFlex (Shanghai) Fitness Equipments Co, Ltd, Room 1701 &1702, 1018 Changning Road, Changning District,
Shanghai, China 200042, www.bowflex.cn - 86 21 6115 9668 | outside U.S. https://global.bowflex.com | Printed in China | © 2023 BowFlex
Inc. | BowFlex, the BowFlex logo, Schwinn, Max Trainer, and JRNY are trademarks owned or licensed by BowFlex Inc., registered or
otherwise protected by common law in the U.S. and other countries. Google Play™ is a trademark of their respective owners. Apple and
the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The
Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by BowFlex Inc. is
under license. Other trademarks are the property of their respective owners.
Original Manual - English Version Only
Scan the QR code to download the
JRNY App and get started today.
Section
Name
4
Owner’s Manual
Important
Safety
Instructions
Owner’s Manual
5
Important Safety Instructions
When using an electrical appliance, basic
precautions should always be followed,
including the following:
This icon means a potentially hazardous situation which,
if not avoided, could result in death or serious injury.
Obey the following warnings:
Read and understand all warnings on this machine.
Carefully read and understand the Assembly instructions.
Carefully read and understand the Assembly instructions. Read
and understand the complete Manual. Keep the Manual for future
reference.
WARNING
!
To decrease the risk of burns, electric shock, or injury to persons,
read and understand the complete Owner’s Manual. Failure
to follow these guidelines can cause a serious or possibly fatal
electrical shock or other serious injury.
• Keep bystanders and children away from the product you are
assembling at all times.
• Do not connect power supply to the machine until instructed to do so.
• To reduce the risk of electrical shock or unattended/
unsupervised usage, always unplug the power cord from the
wall outlet and the machine and wait 5 minutes before cleaning,
maintaining or repairing the machine. Place the power cord in a
secure location.
• Before each use, examine the machine for damage to power cord,
loose parts or signs of wear. Do not use if found in this condition.
If purchased in US/Canada, contact Customer Service for repair
information. If purchased outside US/Canada, contact your local
distributor for repair information.
• Not intended for use by persons with medical conditions where
those conditions may impact the safe operation of the machine or
pose a risk of injury to the user.
• Do not drop or put objects into any opening of the machine.
• Never operate this machine with the air openings blocked. Keep
the air openings free of lint, hair and the like.
• Do not assemble this machine outdoors or in a wet or moist
location.
• Make sure assembly is done in an appropriate work space away
from foot traic and exposure to bystanders.
• Some components of the machine can be heavy or awkward.
Use a second person when doing the assembly steps involving
these parts. Do not do steps that involve heavy lifting or awkward
movements on your own.
• Set up this machine on a solid, level, horizontal surface.
• Do not try to change the design or functionality of this machine.
This could compromise the safety of this machine and will void
the warranty.
• If replacement parts are necessary, use only genuine BowFlex
replacement parts and hardware. Failure to use genuine
replacement parts can cause a risk to users, keep the machine
from operating correctly and void the warranty.
• Do not use until the machine has been fully assembled and
inspected for correct performance in accordance with the
Manual.
• Read and understand the complete Manual supplied with this
machine before first use. Keep the Manual for future reference.
• Do all assembly steps in the sequence given. Incorrect assembly
can lead to injury or incorrect function.
•
SAVE THESE INSTRUCTIONS.
6
Owner’s Manual
Important Safety Instructions
Before using this equipment, obey the
following warnings:
Read and understand the complete Manual. Keep the
Manual for future reference.
Read and understand all warnings on this machine. If at
any time the Warning labels become loose, unreadable
or dislodged, replace the labels. If purchased in US/
Canada, contact Customer Service for replacement labels.
If purchased outside US/Canada, contact your local
distributor for them.
• Children must not be let on or near to this machine. Moving parts
and other features of the machine can be dangerous to children.
• Not intended for use by anyone under 14 years of age. Individuals
between 14 and 17 years of age must be supervised when using this
machine.
• Consult a physician before you start an exercise program or
a new health and diet plan. Stop exercising if you feel pain or
tightness in your chest, become short of breath, or feel faint.
Contact your doctor before you use the machine again. Use the
values calculated or measured by the machine’s computer for
reference purposes only. The heart rate displayed on the console
is an approximation and should be used for reference only.
• Before each use, examine this machine for loose parts or signs
of wear. Do not use if found in this condition. Monitor the Pedals
and Crank Arms closely. If purchased in US/Canada, contact
Customer Service for repair information. If purchased outside
US/Canada, contact your local distributor for repair information.
• Maximum user weight limit: 136 kg (300 lbs.). Do not use if you are
over this weight.
• The Max Trainer™ SE machine is for home use only. Do not place
or use the machine in a commercial or institutional setting. This
includes gyms, corporations, work places, clubs, fitness centers
and any public or private entity that has a machine for use by its
members, customers, employees or ailiates.
• The Max Trainer SEi machine is intended for Home/Consumer
or Studio/Institutional use. When the machine is placed into a
Studio/Institutional environment, usage should be limited to less
than 3 hours per day, and it should only be used in areas where
access and control of the machine are managed and supervised
by approved sta. The degree of management depends among
other things on the specific setting in which the machine is placed,
security of that environment, and familiarity of the users with the
equipment. Because others will have used the machine previously,
make sure the incline, pedals and handlebars are correctly
adjusted, tightened and secured.
• Do not wear loose clothing or jewelry. This machine contains
moving parts. Do not put fingers or other objects into moving
parts of the exercise equipment.
• Set up and operate this machine on a solid, level, horizontal
surface.
• Make the Pedals stable before you step on them. Use caution
when you step on and o the machine.
• Do not operate this machine outdoors or in moist or wet
locations.
• Keep at least 0.6 m (24 in) along the side used to access the
machine and to the rear of the machine clear. This is the
recommended safe distance for access and passage around and
emergency dismounts from the machine. Keep third parties out of
this space when machine is in use.
• Do not over exert yourself during exercise. Operate the machine
in the manner described in this manual.
• Perform all regular and periodic maintenance procedures
recommended in the Owner’s Manual.
• Keep the Pedals and Handlebars clean and dry.
• Exercise on this machine requires coordination and balance. Be
sure to anticipate that changes in speed and resistance level can
occur during workouts, and be attentive in order to avoid loss of
balance and possible injury.
• This machine cannot stop the Pedals or Dynamic Handlebars
independently. Reduce the pace to slow the Dynamic Handlebars
and Pedals to a stop. Do not dismount the machine until the
Pedals and Dynamic Handlebars have come to a complete stop.
• Do not drop or put objects into any opening of the machine.
• Prior to use read and understand the Owner’s Manual.
The appliance is not to be used by persons with functional
limitations and impairments, reduced physical, sensory or mental
capabilities, or lack of experience and knowledge.
• This appliance is not intended for use by persons with reduced
physical, sensory or mental capabilities, or lack of knowledge,
unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Keep
children under the age of 14 away from this machine.
• Children should be supervised to ensure that they do not play
with the appliance.
•
SAVE THESE INSTRUCTIONS.
Owner’s Manual
7
Important Safety Instructions
FCC Compliance
Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
The machine and power supply comply with part 15 of the FCC
rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may
cause undesired operation.
Note: This machine and power supply have been tested and found
to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications.
Product Specification Label
However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This product complies with the European Radio Equipment
Directive 2014/53/EU
WARNING!
Read, understand and obey all warnings on this machine. Keep
children and pets away. Not intended for use by anyone under 14
years of age. Refer to the Owner’s Manual for additional warnings and
safety information. Injury or death is possible if caution is not used
while using this machine. The maximum user weight for this machine
is 300 lbs (136 kg) The heart rate displayed is an approximation and
should be used for reference only. For Consumer Use Only. Consult a
physician prior to using any exercise equipment.
(The label on the SE machine is available in English and French
Canadian only.)
Serial Number Label
Section
Name
8
Owner’s Manual
Assembly
Owner’s Manual
9
Specifications / Before Assembly
Maximum User Weight 136 kg (300 lb.)
Total Surface Area
(Footprint) of Equipment
9,313.6 cm
2
Maximum Pedal Height 52.2 cm (20.6 in)
Machine Weight Approx. 65 kg (143.3 lb)
Power Requirements
(AC Adapter)
Input Voltage: 90-240V AC, 50-60Hz, 1.5A
Output Voltage: 12V DC, 3A
DO NOT dispose of this product as refuse. This product is to be
recycled. For proper disposal of this product, please follow the
prescribed methods at an approved waste center.
Before Assembly
Select the area where you are going to set up and operate your machine. For safe operation, the location must be on a hard, level surface.
Allow a workout area of a minimum 138 cm (54.5 in) x 180 cm (70.9 in). Keep the workout area clear 0.6 m (24 in) along the side used to
access the machine and to the rear of the machine. Be sure that the workout space you are utilizing has adequate height clearance, taking
into consideration the height of the user and the maximum pedal height of the fitness machine. Estimated time to assemble the machine is
30 - 45 minutes.
NOTICE: Inspect the machine for damaged parts due to delivery. If damage
is found, contact Customer Service (if inside US/Canada) or your local
distributor (if outside US/Canada) for assistance.
Basic Assembly Tips
Follow these basic points when you assemble your machine:
• Read and understand the “Important Safety Instructions” before assembly.
• Collect all the pieces necessary for each assembly step.
• Using the recommended wrenches, turn the bolts and nuts to the right
(clockwise) to tighten, and the left (counterclockwise) to loosen, unless
instructed otherwise.
• When attaching 2 pieces, lightly lift and look through the bolt holes to help insert the bolt through the holes.
• The assembly requires 2 people.
Machine Mat
The BowFlex™ Max Trainer™ Machine Mat is an optional accessory that helps keep your workout area clear and adds a layer of protection
to your floor. The rubber machine mat provides a non-slip, rubber surface which limits static discharge and reduces the possibility of
display errors. If possible, put your BowFlex™ Max Trainer™ Machine Mat in your selected workout area before you begin assembly. To
order the optional machine mat, contact Customer Service (if purchased in US/Canada) or your local distributor (if purchased outside
US/Canada).
165.6 cm
(65.2 in)
77.6 cm
(30.5 in)
119.1 cm
( 46.9 in)
1.8 m (70.9 in)
1.4 m
(54.5
in)
0.6 m
(24 in)
0.6 m
(24 in)
10
Owner’s Manual
Hardware, Tools & Parts
Item Qty Description
A 2 Flathead Socket Head Screw, M10x1.5x40
B 2 Low Profile Socket Head Screw, M10x1.5x20
C 2 Wave Washer
D 2 Hex Head Screw, M8x1.25x25
E 2 Lock Washer, Black
F 2 Washer, Flat Wide M8 Black
Item Qty Description
G 2 Cap
H 4 Socket Head Flange Screw, M8x1.25x50 Black
I 4 Hex Flange Nut, M8 Black
J 3 Plug
K 3 Button Head Cap Screw/Washer, M6x16 Black
L 6 Socket Head Hex Screw/Washer, M6x1.0x20
CL12.9 Black
Note: Select pieces of Hardware have been provided as spares in the Hardware Card. Be aware that there may be remaining Hardware
after the proper assembly of your machine.
Tools
Included
4 mm
5 mm
6 mm
13 mm
17 mm
G
H I J K L
A
B
C
D
E
F
To assist with selecting the correct hardware, a 1:1 scale image, or "actual size", is provided with the assembly step.
1:1
Owner’s Manual
11
Hardware, Tools & Parts
Item Qty Description
1 1 Console Assembly
2 1 Handlebar Assembly
3 1 Media Rack
4 2 Ring Shroud
5 1 Top Shroud
6 1 Rear Shroud
7 1 Main Assembly
8 1 Right Dynamic Handlebar
9 2 Leg
Item Qty Description
10 2 Pedal
11 2 Pedal Platform
12 2 Pedal Pad
13 1 Rail Assembly
14 1 Stabilizer Assembly
15 1 Left Dynamic Handlebar
16 1 Document Kit
17 1 AC Adapter
18 1 Hardware Card
A decal has been applied to all right (“ R ”) and left (“ L ”) parts to assist with assembly.
1
2
7
3
5
8
15
9
9
6
13
14
11
11
10
10
12
12
16
17
18
4
4
For assembly video, please visit:
www.bowflex.com/getting-started.html
12
Owner’s Manual
Assembly
1. With the Box Near the Intended Workout Area, Open the Top Flap and Safely Cut the
Corners of the Box
Be sure not to injure yourself when cutting the box with scissors or a box cutter. Keep hands and fingers away from the motion of
the scissors or box cutter at all times. Be aware that the box has shipping staples which can be harmful. Keep your hands and
fingers away from them at all times.
NOTICE: The box can be used to protect the flooring. The contents of your box may not match the images provided exactly.
Owner’s Manual
13
Assembly
2. Unpack All of the Parts and Packaging From Around the Main Assembly, Leaving the Main
Assembly and the Parts Under It in Place
Some components of the machine can be heavy or awkward. Use a second person when doing the assembly steps involving these
parts. Do not do steps that involve heavy lifting or awkward movements on your own. Be sure to keep any hands or feet clear of
parts during unpacking.
NOTICE: Keep the area clear immediately around the box. If your machine is in two boxes, the Main Assembly is in Box 1.
7
14
Owner’s Manual
Assembly
3. Safely Pivot the Main Assembly into the Upright Position
Some components of the machine can be heavy or awkward. Use a second person when doing the assembly steps involving these
parts. Do not do steps that involve heavy lifting or awkward movements on your own. If needed, have a second person assist with
the pivoting.
NOTICE: Move the parts that were under the Main Assembly out of the assembly area.
Owner’s Manual
15
Assembly
4. Remove the Rear Shroud from the Main Assembly
NOTICE: Grasping the Rear Shroud with the side openings, abruptly pull out and upward to release the Rear Shroud from the Main
Assembly.
7
6
16
Owner’s Manual
5. Attach the Rail Assembly to the Main Assembly. Then Remove the Hardware from the
Shipping Plate
Some components of the machine can be heavy or awkward. Use a second person when doing the assembly steps involving these
parts. Do not do steps that involve heavy lifting or awkward movements on your own.
NOTICE: Only hand tighten hardware until instructed to fully tighten. Hardware (*) is pre-installed and not on the Hardware Card.
Assembly
13
17mm
X2
X4
*
Owner’s Manual
17
6. Carefully Lift the Frame Assembly from the Shipping Plate and Attach to the Stabilizer
Assembly
Some components of the machine can be heavy or awkward. Use a second person when doing the assembly steps involving these
parts. Do not do steps that involve heavy lifting or awkward movements on your own. Lift the Frame Assembly from the interior of
the pivot assembly as indicated below.
NOTICE: Once all hardware has been hand tightened, fully tighten ALL hardware from previous steps.
A
B
X2
14
Assembly
A
x2
A B
B
x2
1:1
18
Owner’s Manual
Assembly
7. Attach the Legs to the Frame Assembly
Be aware that the Legs are connected and when either of these parts move the other does as well.
C
X2
F
E
D
G
X2
13mm
9
9
G
x2
C
x2
F
x2
C D E F G
D
x2
E
x2
1:1
Owner’s Manual
19
Assembly
8. Remove the Foot Pads from the Foot Platforms. Then Attach the Foot Platforms and
the Foot Pads to the Pedals.
NOTICE: Hardware (*) is pre-installed and not in the Hardware Card.
12
10
11
X8
11
10
12
*
X2
20
Owner’s Manual
Assembly
9. Attach the Pedal Assemblies to the Frame Assembly
In order to avoid possible serious injury, when inserting the tube ends into the Leg Assemblies be careful to avoid fingers or
hands being caught or pinched.
I
X4
13mm
X4
6mm
H
I
H I
H
x4
1:1
Owner’s Manual
21
Assembly
10. Snap the Top Shroud to the Frame Assembly
NOTICE: There are 5 tabs that will secure the Top Shroud.
5
22
Owner’s Manual
Assembly
11. Attach the Handlebar Assembly to the Frame Assembly, and Then Insert the Plugs
NOTICE: ** Install the hardware on the sides first. Do not fully tighten until ALL hardware has been started.
X3
K
J
2
**
**
5mm
J
x3
J K
K
x3
1:1
Owner’s Manual
23
Assembly
12. Connect the Cable to the Console, and then Attach the Console to the Handlebar
Assembly
NOTICE: Do not cut or pinch the Console Cables. Slide the Console down until the tab snaps into place, securing it Once secured,
use the provided cable strap to secure the Cable to the Handlebar Assembly.
1
24
Owner’s Manual
Assembly
13. Attach the Media Rack to the Frame Assembly
NOTICE: When inserting the screws, slightly tilt the Media Rack toward the Console to be sure that the hardware fully engages the
Media Rack. Hardware (*) is pre-installed and not on the Hardware Card.
*
3
X2
Owner’s Manual
25
Assembly
14. Attach the Rear Shroud to the Frame Assembly
NOTICE: Place the upper part of the Rear Shroud onto the Frame Assembly, and then pivot it downward into place. There are 6 tabs that
will secure it.
6
26
Owner’s Manual
Assembly
15. Attach the Dynamic Handlebars to the Frame Assembly, and Then Attach the Ring Shrouds
Some components of the machine can be heavy or awkward. Use a second person when doing the assembly steps involving these
parts. Do not do steps that involve heavy lifting or awkward movements on your own. Be aware that the Pedals and the Dynamic
Handlebars are connected and when either of these parts move the other does as well.
NOTICE: Be sure to attach the Dynamic Handlebars so that they are in the range of operation for the User. With the Pedals level, the
Dynamic Handlebars will be in a matching position. Be sure that the tabs on the inside of the Ring Shrouds align with the hardware to fully
attach them.
8
15
L
5mm
X6
4
4
L
L
x6
1:1
Owner’s Manual
27
Assembly
16. Connect the AC Adapter to the Frame Assembly
NOTICE: Be sure to use the appropriate AC Adapter plug for your region.
17
28
Owner’s Manual
Assembly
17. Final Inspection
Inspect your machine to ensure that all hardware is tight and components are properly assembled
Note: Remove any protective covers from the face of the Console. Remove the plastic scratch guard strips from Rails.
Be sure to record the serial number in the field provided at the front of this manual.
Do not use until the machine has been fully assembled and inspected for correct performance in accordance with the
Owner’s Manual.
NOTICE: After your first few workouts, some hardware will need to be tightened again. To ensure quiet and smooth operation, make sure to
tighten the indicated hardware after three workouts.
Be sure to inspect and fully tighten all hardware monthly or after every 20 hours of use.
Handlebar Assembly
Stabilizer
Pedals
Dynamic Handlebars
Owner’s Manual
29
Adjustments
Moving the Machine
The machine may be moved by one or more persons depending on
their physical abilities and capacities. Make sure that you and others
are all physically fit and able to move the machine safely.
1. Grasp the back of the Stabilizer to carefully tilt the machine forward onto the
transport rollers.
Be aware of the Handlebars and the weight of the machine before
tilting the machine.
2. Push the machine into position.
3. Carefully lower the machine into position.
NOTICE: Be careful when you move the machine. All abrupt motions can affect the computer operation.
Leveling the Machine
The machine needs to be leveled if your workout area is uneven or if the
Rail Assembly is slightly o the floor. To adjust:
1. Place the machine in your workout area.
2. Loosen the locking nuts and adjust the levelers until they are evenly
balanced in contact with the floor.
Do not adjust the levelers to such a height that they detach
or unscrew from the machine. Injury to you or damage to the
machine can occur.
3. Tighten the locking nuts.
Make sure the machine is level and stable before you
exercise.
Machine
Features
Owner’s Manual
31
Machine Features
A Console
B Media Holder
C Media Rack
D Power Inlet
E Transport Wheel
F Leveler
G Rail Assembly
H Roller
I Pedal
J Water Bottle Holder
K Static Handlebars
L Dynamic Handlebars
M USB Port
N Console Status LED
O Bluetooth® Connectivity (Not shown)
Use the values calculated or measured by the machine’s
computer for reference purposes only. The heart rate
displayed is an approximation and should be used for
reference only. Over exercising may result in serious injury
or death. If you feel faint stop exercising immediately.
WARNING
!
D
E
F
F
G
I
C
L
K
J
A
B
H
A
M
N
32
Owner’s Manual
Console
Heart Rate Detected icon
JRNY / App Connected icons
Message display
Media Holder
Tachometer
Console Features
The Console provides information about your workout on the display
screens.
Keypad Functions
Enter/Start button
Starts a workout, confirms the workout values, and moves forward
through menu options.
Increase (
) button
Push to increase the resistance level, or move through available
settings options.
Decrease (
) button
Push to decrease the resistance level, or move through available
settings options.
Pause/Stop button
Pauses an active workout, confirms a setting value, or ends a
paused workout.
JRNY QR code
To look for more workouts and product information, scan the QR
code with your device.
Reset button (centered in text)
For service technician use only. When pushed during power up, the
button restores the Console settings to the factory default state.
The Console will require updates to be applied in order to become
fully functional. Workout data is not aected.
The console will sound a tone when a button is pushed (if the
Volume setting is on).
Workout Data Display
White Bluetooth® logo +
“CONNECT TO” + JRNY™
icon
Display shows before, during and after
a Manual workout if the machine is not
connected to the JRNY™ app.
JRNY QR code
Reset button
Owner’s Manual
33
JRNY™ App
Blue Bluetooth® logo +
JRNY™ icon + “APP
CONNECTED”
Display shows during a workout with a
personal device using the JRNY™ app.
Blue Bluetooth® logo +
“APP CONNECTED”
Display shows during a workout with a
personal device using an App other than
the JRNY™ app.
TIME
The TIME display field shows the time from start to finish of
workout. During the workout, the display counts up from zero.
The maximum time is 9 hours 59 minutes and 59 seconds.
CALORIES
The CALORIES display field shows estimated calories that you have
burned during the exercise. The maximum calories value is 9999
Kcal.
DISTANCE
The DISTANCE display field shows the distance count (KM or MI) in
the workout.. The distance counts up from 0 (zero). The maximum
distance value is 999.9.
Note: The default distance unit is miles (MI). To switch units
between kilometers and miles before a workout, push the Enter/
Start button and hold for 3 seconds to enter the Console Setup
Mode. The System Units prompt appears.. Push an Increase/De-
crease button to change the units (KM or MI). With the desired
unit of distance displayed, push the Pause/Stop button to save.
RPM
The RPM display field shows the pedal speed in revolutions per
minute (RPM).
RESISTANCE
The RESISTANCE display field shows the current resistance
level. The range of resistance is 1 - 16, which can be modified by
increments of 1.
SPEED
The SPEED display field shows the currently calculated speed of
the user in miles per hour (MI/HR) or kilometers per hour (KM/HR).
The maximum SPEED is 99.9 (KM or MI) / HR.
WATTS
The WATTS display field shows the estimated power output at the
current RPM and resistance level, displayed in watts (746 watts =
1 hp).
Message Display
The Message Display field shows program notifications, prompts
and answers.
Tachometer
The Tachometer shows the current Burn Rate (calories per minute)
of the user.
BURN RATE
The BURN RATE display field shows the level of calories being
burned per minute. This rate is a function of intensity, which is the
current level of RPM (pedal speed) and resistance level. As either of
those values increase, the Burn Rate will increase.
Heart Rate Detected icon
Display shows when the Console is paired with a Bluetooth® Heart
Rate Monitor.
HEART RATE
The HEART RATE display shows the beats per minute (BPM) from a
Bluetooth® Heart Rate Monitor. When a heart rate signal is received
by the Console, the icon will flash. If no heart rate is detected, the
display will not be displayed.
Consult a physician before you start an exercise program.
Stop exercising if you feel pain or tightness in your chest,
become short of breath, or feel faint. Contact your
doctor before you use the machine again. Use the values
calculated or measured by the machine’s computer for
reference purposes only. The heart rate displayed on
the console is an approximation and should be used for
reference only.
Connect your device with the JRNY™ app for
more dynamic workouts
If you have a JRNY™ membership*, it can be accessed through your
device when synced to the console of this BowFlex™ machine. With
that JRNY™ membership, you receive guided workouts adapted
*A JRNY™ membership is required for the JRNY™ experience – see
www.bowflex.com/jrny for details. For United States and Canada
customers, you can obtain a JRNY™ membership by calling 800-
269-4126 or visiting www.bowflex.com/jrny. Where available
(including the United States), you can also obtain a JRNY™ mem-
bership by downloading the JRNY™ app onto your phone or tablet
and signing up within the downloaded app. JRNY™ memberships
may not be available in all countries.
34
Owner’s Manual
Other Apps and Bluetooth® Heart Rate
to your capabilities, conveniently displayed on your device, and
friendly virtual voice coaching designed to support you on your
journey to long-term fitness success.
1. Download the app, named “BowFlex™ JRNY™”. The app is available
on the App Store and Google Play™.
2. Be sure that the Bluetooth® and Location Settings are active on
your device. Activate them if necessary.
3. Open the app near the machine, and follow the instructions to
sync your device to the machine.
If the app will not sync to the machine, restart your device and the
machine. Repeat Step 3.
When connected, the Console will
display the blue Bluetooth® logo +
JRNY™ icon + “APP CONNECTED”
displays.
Workout with Other Apps
This fitness machine has integrated Bluetooth® connectivity which
allows it to work with a number of third-party apps. For our latest
list of compatible apps, please visit: www.bowflex.com/apps
When connected with a non-JRNY™
app, the Console will display the blue
Bluetooth® logo + “APP CONNECTED”
displays.
USB Charging
If a USB Device is attached to the USB Port, the Port will attempt to
charge the Device. The power supplied from the USB Port may not
be enough to operate the Device and charge it at the same time.
NOTICE: Do not connect a USB Device to the Power/Data Port
on the Console.
Bluetooth® Heart Rate Strap (not supplied)
Your fitness machine is equipped to be able to receive a signal from
a Bluetooth® Heart Rate Strap. When connected, the Console will
display the Bluetooth® Heart Rate Detected icon.
If you have a pacemaker or other implanted electronic
device, consult your doctor before using a Bluetooth®
strap or other Bluetooth® heart rate monitor.
1. Put on your Bluetooth® Heart Rate Strap.
2. If equipped, push the On/O button on your strap to activate it.
The Console actively searches for any devices in the area, and
should connect to the strap when in range.
The Bluetooth® Heart Rate Detected
icon will activate when connected. You
are ready to workout.
At the end of your workout, push
the On/O button (if equipped) to
disconnect your Heart Rate Strap
from the Console.
Heart Rate Calculations
Your maximum heart rate usually decreases from 220 Beats Per
Minute (BPM) in childhood to approximately 160 BPM by age 60.
This fall in heart rate is usually linear, decreasing by approximately
one BPM for each year. There is no indication that training
influences the decrease in maximum heart rate. Individuals of the
same age could have dierent maximum heart rates. It is more
accurate to find this value by completing a stress test than by using
an age related formula.
Your at-rest heart rate is influenced by endurance training. The
typical adult has an at-rest heart rate of approximately 72 BPM,
whereas highly trained runners may have readings of 40 BPM or
lower.
The Heart Rate table is an estimate of what Heart Rate Zone (HRZ)
is eective to burn fat and improve your cardiovascular system.
Physical conditions vary, therefore your individual HRZ could be
several beats higher or lower than what is shown.
The most eicient procedure to burn fat during exercise is to start
at a slow pace and gradually increase your intensity until your
heart rate reaches between 60 – 85% of your maximum heart rate.
Continue at that pace, keeping your heart rate in that target zone
for over 20 minutes. The longer you maintain your target heart rate,
the more fat your body will burn.
The graph is a brief guideline, describing the generally suggested
target heart rates based on age. As noted above, your optimal
target rate may be higher or lower. Consult your physician for your
individual target heart rate zone.
Note: As with all exercises and fitness regimens, always use your
best judgment when you increase your exercise time or intensity.
20-24
FAT-BURNING TARGET HEART RATE
Heart Rate BPM (beats per minute)
Age
25-29
0
50
100
150
200
250
30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70+
196
191
186
181
176
171
166
161
156
151
146
167
162
158
154
150
145
141
137
133
128
126
Maximum Heart Rate
Target Heart Rate Zone
(keep within this range
for optimum fat-burning)
118
115
112
109
106
103
100
97
94
91
88
FA
T
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B
U
R
NING
A
NA
ER
O
B
IC
AEROBI
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Section
Name
Owner’s Manual
35
Operations
36
Owner’s Manual
Operations
How Often Should You Exercise
Consult a physician before you start an exercise program. Stop exercising if you feel pain or tightness in your chest, become
short of breath, or feel faint. Contact your doctor before you use the machine again. Use the values calculated or measured
by the machine’s computer for reference purposes only. The heart rate displayed on the console is an approximation and
should be used for reference only.
• 3 times a week for about 14 minutes each day.
• Schedule workouts in advance and try to follow the schedule.
Note: If you are new to exercise (or returning to a regular exercise program), and you are unable to comfortably complete 14 minutes of
continuous exercise at one time, just do 5 – 10 minutes, and gradually increase your workout time until you can reach a 14 minute total.
Intensity of Workout
To increase the intensity of your workout:
• Push yourself to increase the number of Pedal revolutions per minute.
• Place your feet further out toward the rear of the Pedals.
• Increase the Resistance Level and keep your RPM consistent, or increase it as well.
• Use your upper and lower body at dierent levels.
• Shift your grip location on the Handlebars to work out other parts of your upper body.
Hand Placement (Grip Selection)
This fitness machine is equipped with multiple Handlebars which allow for a variety of dierent types of workouts. As you progress
on your fitness routine, shift your hand placement to target dierent muscle groups.
Exercise on this machine requires coordination and balance. Be sure to anticipate that changes in speed and resistance
level can occur during workouts, and be attentive in order to avoid loss of balance and possible injury.
The Dynamic Handlebars allow for a variety of upper body workouts. When starting out, place your hands where it feels most
comfortable and stable on the Dynamic Handlebars.
The Static Handlebars below the Console Assembly can be used to add stability during a workout, and for mounting and dismounting.
Grasp the Static Handlebars for a workout focused on legs. Be aware of the motion of the Dynamic Handlebars during the workout.
Mounting and Dismounting Your Machine
Care should be used when mounting or dismounting the machine.
Be aware that the Pedals and the Dynamic Handlebars are connected and when either of these parts move the other does as
well. In order to avoid possible serious injury, grasp the Static Handlebars to steady yourself.
Be sure there is nothing under the Pedals before moving anything on the machine.
To mount your fitness machine:
1. Move the Pedals until the one nearest to you is in the lowest position.
2. Grasp the Static Handlebars under the Console Assembly.
3. Steadying yourself with the Static Handlebars, step up onto the lowest Pedal and place your other foot onto the opposite Pedal.
Note: “Bottomed out” is when the User is unable to start a workout because the Pedals will not move. If this occurs, safely grasp
the Static Handlebars and apply your weight to the heel of the higher foot. While still grasping the Static Handlebar, lean back
slightly applying more weight onto the heel. Once the Pedals begin to move, resume your intended workout.
Owner’s Manual
37
Operations
To dismount your fitness machine:
1. Move the Pedal you want to dismount from to the highest position, and bring the machine to a complete stop.
This machine is not equipped with a free-wheel. Pedal speed should be reduced in a controlled manner.
2. Grasp the Static Handlebars under the Console to steady yourself.
3. With your weight on the lowest foot, swing the upper foot o the machine and down onto the floor.
4. Step o of the machine and release your grip from the Static Handlebars.
Getting Started
1. Place the fitness machine in your workout area.
Place the machine on a clean, hard, level surface, free from unwanted material or other objects that may hamper your ability to
move freely. A rubber mat can be used below the machine to prevent the release of static electricity and protect your flooring.
The machine can be moved by one or more persons. Make sure that your own physical strength is capable of safely moving the
machine.
2. Examine for any objects below the Pedals. Be sure it is clear.
3. Connect the power adapter to the machine and into a grounded AC Wall Outlet.
4. If you use a Remote Heart Rate Monitor, follow the Heart Rate Monitor directions.
5. To mount the machine, move the Pedals until the one nearest you is in the lowest position.
Care should be used when mounting or dismounting the machine.
Be aware that the Pedals and the Handlebars are connected and when either of these parts move the other does as well. In order
to avoid possible serious injury, grasp the Static Handlebars to steady yourself.
6. Grasp the Static Handlebars under the Console Assembly.
7. Steadying yourself with the Static Handlebars, step up onto the lowest Pedal and place your
other foot onto the opposite Pedal.
Note: “Bottomed out” is when the User is unable to start a workout because the Pedals will
not move. If this occurs, safely grasp the Static Handlebars and apply your weight to the heel
of the higher foot. While still grasping the Static Handlebar, lean back slightly applying more
weight onto the heel. Once the Pedals begin to move, resume your intended workout.
8. When ready, push the Enter/Start button to start a manual workout. Allow time to
become familiar with how your BowFlex™ Max Trainer™ machine operates and responds to
adjustments of Resistance Level and rpm.
Note: When operating the BowFlex™ Max Trainer™ machine, be sure that the Crank Cover on
the left of the machine is moving clockwise as shown.
38
Owner’s Manual
Console Operation
Power-Up Mode
The Console will enter Power-Up Mode if any button is pushed, or if it receives a signal from the RPM sensor as a result of pedaling.
Auto Shut-O (Sleep Mode)
If the Console does not receive any input in approximately 5 minutes, it will automatically shut o. The LED display is o while in Sleep
Mode.
Note: The Console does not have an On/Off switch.
Changing Resistance Levels
Push the Resistance Increase(
) or Decrease(
) buttons to change the resistance level at any time in a workout program.
Starting a Manual Workout
1. Resistance shows the current resistance level. Heart Rate (if connected) shows the current reading (BPM). All other data values are zero.
2. Push the Enter/Start button and start pedaling.
3. The Workout will begin.
Changing Unit Measures (Imperial/Metric)
To switch units between kilometers and miles before a workout, push the Enter/Start button and hold for 3 seconds to enter the Console
Setup Mode. The System Units prompt appears. Push an Increase/Decrease button to change the units (Imperial (MI) or Metric (KM)).
With the desired unit of distance displayed, push the Pause/Stop button to save.
Note: The default distance unit is MI.
Pausing or Stopping
1. To pause your workout, tap the Pause/Stop button one time. While paused, the Console will display “Workout Paused”.
2. To continue your workout, tap the Enter/Start button one time.
The workout will end after being paused for 5 minutes.
When paused, the Console display will display the current workout values for the workout. To end the paused workout, push the Pause/
Stop button.
Muting the Console
The Console has the option to be muted. It does not aect the output from your personal device.
1. Push and hold for 3 seconds the Enter/Start button to enter the Console Setup Mode. The System Units prompt appears.
2. Push the Enter/Start button twice. The Audio Volume prompt will appear with the current volume setting.
3. Push the Decrease button until MUTE is displayed as the Volume setting.
4. With the desired volume setting displayed, push the Pause/Stop button to save. The Console will display “Settings Saved” for 2 seconds,
and then exit the Console Setup Mode.
Note: The default volume setting is Medium.
Owner’s Manual
39
Console Operation
Workout Summary
After a workout, the Console display will show “Workout Complete”. The Console will show the Workout Summary values for 5 minutes.
Note: The workout must be longer than 1 minute in order for the JRNY™ app to store the data. The data is not stored in the Console.
The summary includes total and average workout values. The total workout values are Time, Calories and Distance. The average workout
values are RPM, Resistance, Speed, Watts, Burn Rate and Heart Rate (if available).
Note: If no Heart Rate was provided during the workout, the Console will not report a value.
The Workout Summary will end after 5 minutes or if the Pause/Stop button is pushed.
40
Owner’s Manual
Console Setup Mode – System Menu
The Console Setup Mode allows you to set units of measurement to either Imperial or metric, adjust screen brightness, view
maintenance statistics (such as Run Time hours and software version – for service technician use only), or reset the Console.
1. Push the Enter/Start button and hold for 3 seconds while in the Power-Up Mode to go into the Console Setup Mode (System Menu).
Note: Push the Pause/Stop button to save and exit the System Menu and return to the Power-Up Mode screen. The Console will
display "Settings Saved" before exiting to the System Menu.
2. The Console display shows the System Units prompt with the current setting. The default setting is Imperial English units. Push the
Increase/Decrease buttons to change between Imperial (MI/LB) and metric (KM/KG).
Note: If the units change when there is data in User Statistics, the statistics convert to the new units.
3. Push the Enter/Start button to set the selection and continue to the next menu option.
Note: To save the selection and exit the System Menu, push the Pause/Stop button.
4. The Console display shows the Screen Brightness prompt with the current setting. The levels of brightness are: 5 (100%), 4 (80%,
default), 3 (65%), 2 (50%), 1 (35%). The display shows the brightness of the selected level. Push the Increase/Decrease buttons to
move to the desired level.
5. Push the Enter/Start button to set the selection and continue to the next menu option.
6. The Console display shows the Audio Volume prompt with the current setting for the Console beeps. The volume levels are: O, Low,
Medium (default), High. Push the Increase/Decrease buttons to move to the desired level. It does not aect the output from your
personal device.
7. Push the Enter/Start button to set the selection and continue to the next menu option.
8. The Console display shows the Disconnect Bluetooth prompt. The default option is NO. The YES option will disconnect all Bluetooth®
devices. Push the Increase/Decrease buttons to change between options (YES/NO).
9. Push the Enter/Start button to set the selection and continue to the next menu option.
10. The Console display shows the Auto Connect HR (Heart Rate) prompt. The default option is YES. Push the Increase/Decrease
buttons to change between options (YES/NO).
11. Push the Enter/Start button to set the selection and continue to the next menu option.
12. The Console display shows the Display Metrics prompt. The default option is NO. Push the Increase/Decrease buttons to enable/
disable the display of metrics when connected to the JRNY™ app.
13. Push the Enter/Start button to continue to the next menu option.
14. The Console display shows the Hardware Variant & Console Firmware Version.
15. Push the Enter/Start button to continue to the next menu option.
16. The Console display shows the Base Serial Number.
17. Push the Enter/Start button to continue to the next menu option.
18. The Console display shows the Hardware Variant (machine type).
19. Push the Enter/Start button to set the selection and continue to the next menu option.
20. The Console display shows the Run Time hours (total number of hours of workout time).
21. Push the Enter/Start button to continue to the next menu option.
22. The Console display shows the BLE Version.
23. Push the Enter/Start button to continue to the next menu option.
24. The Console display shows the EX SNSR Version.
25. Push the Enter/Start button to continue to the next menu option.
26. The Console display shows the Error Log prompt (for service technician use only). Push the Decrease button to see the saved errors.
At the end of the errors, the Console display shows the Clear Errors prompt. Push PAUSE/STOP to clear the log. If cleared, the
Console will exit the Console Setup Mode.
Console Setup Mode
Owner’s Manual
41
Console Setup Mode
27. Push the Enter/Start button to continue to the next menu option.
28. The Console display shows the Reset Console prompt. The default option is NO. Push the Pause/Stop button to exit without starting
Reset.
Note: The YES option will reset the System Units, Screen Brightness and Demo Mode to default settings. It does not reset the Run Time
Hours.
Push the Increase/Decrease buttons to change between options (YES/NO).
Push the Enter/Start button to go back to the System Units prompt (first System Menu option).
Push the Pause/Stop button to set the selection and exit the System Menu.
29. The Console will display the Power-Up Mode screen.
42
Owner’s Manual
Maintenance
Read all maintenance instructions fully before you start any repair work. In some conditions, an assistant is required to do the necessary
tasks.
Equipment must be regularly examined for damage and repairs. The owner is responsible to make sure that regular maintenance is
done. Worn or damaged components must be repaired or replaced immediately. Only manufacturer supplied components can be
used to maintain and repair the equipment.
If at any time the Warning labels become loose, unreadable or dislodged, replace the labels. If purchased in US/Canada, contact
Customer Service for replacement labels. If purchased outside US/Canada, contact your local distributor for them.
To reduce the risk of electrical shock or unattended/unsupervised usage, always unplug the power cord from the wall outlet and
the machine and wait 5 minutes before cleaning, maintaining or repairing the machine. Place the power cord in a secure location.
Daily
Before each use, examine the exercise machine for loose, broken, damaged, or worn parts. Do not use if found
in this condition. Repair or replace all parts at the first sign of wear or damage. After each workout, use a damp
cloth to wipe your machine and Console free of sweat.
Note: Avoid excessive moisture on the Console.
Weekly
Check for smooth roller operation. Wipe the machine to remove dust, dirt, or grime. Clean the rails and surface of
the rollers with a damp cloth.
Apply silicone lubricant to a dry cloth and wipe the rails to eliminate roller noise.
Silicone lubricant is not intended for human consumption. Keep out of reach of children.
Store in a safe place.
Note: Do not use petroleum based products.
Monthly
(Or after 20 hours)
Make sure all bolts and screws are tight. Tighten as necessary.
When the machine is used in a Studio/Institutional environment, we recommend that the Pedals be replaced every year to
maintain maximum user safety and performance. Only use replacement Pedals available from BowFlex. Other brands of Pedals
may not be designed for this product, and can cause danger to users and bystanders, and will void the warranty.
Note: If necessary, only use a mild dish soap with a soft cloth to clean the Console. Do not clean with a petroleum based solvent, auto-
motive cleaner, or any product that contains ammonia. Do not clean the Console in direct sunlight or at high temperatures Be sure to
keep the Console free of moisture.
Owner’s Manual
43
Maintenance
A
Dynamic Handlebar, Left
B
Top Shroud
C
Ring Shroud
D
Console Assembly
E
Media Rack
F
Handlebars
G
Dynamic Handlebar, Right
H
Crank Cover
I
Shroud, Right
J
Structural Shroud, Right
K
Main Assembly (Frame)
L
Structural Shroud, Left
M
Shroud, Left
N
Pedal Pad
O
Pedal Platform
P
Pedal
Q
Leg
R
Roller
S
Rail Assembly
T
Shroud, Rear
U
Stabilizer
V
Transport Wheel
W
Leveler
X
Power Adapter
Y
Arm Drive Assembly
Z
Drive Pulley, Upper
AA
Drive Belt
BB
Servo Motor
CC
Speed Sensor Magnet
DD
Radial Disc
EE
Brake Assembly
FF
Disc Brake
GG
Stationary Magnet Carriage
HH
Drive Belt, Lower
II
Drive Pulley, Lower
JJ
Crank Arm
KK
Data Cable
LL
PCB Board Cover
MM
Brake Pulley
NN
Speed Sensor
OO
Tensioner
A
B
E
D
F
G
H
H
I
J
K
L
M
N
P
P
Q
Q
S
T
U
R
R
V
V
W
W
W
C
C
N
O
O
X
Y
AA
BB
CC
EE
FF
HH
II
JJ
Z
GG
DD
KK
OO
LL
MM
NN
KK
44
Owner’s Manual
Troubleshooting
Condition/Problem Things to Check Solution
No display/unit will not
turn on
Console in sleep mode Push any Console button or move pedals to wake up Console.
AC Adapter Check for visual sign that AC Adapter is cracked or otherwise
damaged. Replace AC Adapter if damaged.
Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Unplug connector
and inspect inlet for any damage. Plug connector back into inlet.
Check Status LED in back of
Console
If Status LED is:
- on (solid), then the Console is starting up. May take up to 3
minutes. (Status LED is o when Console is operating.)
- blinking , then console software is updating.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check data cable integrity All wires in cable should be intact. If any are visibly cut or pinched,
replace cable.
Check console display
for damage
Check for visual sign that console display is cracked or otherwise
damaged. Replace Console if damaged.
If the above steps do not resolve the problem, contact Customer
Service (if inside US/Canada) or your local distributor (if outside
US/Canada).
Owner’s Manual
45
Troubleshooting
Condition/Problem Things to Check Solution
No response on Console
when button is pushed
Console Button Assembly Try other buttons to get any response on the Console.
Check data cable integrity
from Console Button
Assembly to Console
All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise
damaged. Replace Console if damaged.
Check Console Button
Assembly
Check for visual sign that the Console Button Assembly is
otherwise damaged. Replace the Console Button Assembly if
damaged.
If the above steps do not resolve the problem, contact Customer
Service (if inside US/Canada) or your local distributor (if outside
US/Canada).
No speed/RPM reading Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Console Electronics If tests reveal no other issues, contact Customer Service (if inside
US/Canada) or your local distributor (if outside US/Canada).
46
Owner’s Manual
Troubleshooting
Condition/Problem Things to Check Solution
Unit operates but
Bluetooth® Heart Rate
(HR) not displayed
Heart Rate Strap (not
provided)
Make sure strap is directly against skin and contact area is wet.
Heart Rate Device Batteries If HR device has replaceable batteries, install new batteries
Interference Try moving unit away from sources of interference (TV,
Microwave, etc).
Replace Heart Rate Device If interference is eliminated and HR does not function, replace
device.
If the above steps do not resolve the problem, contact Customer
Service (if inside US/Canada) or your local distributor (if outside
US/Canada).
Console shuts o (enters
sleep mode) while in use
Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet.
Check connection at front of
unit
Connection should be secure and undamaged. Replace adapter or
connection at unit if either are damaged.
Check data cable integrity Check data cable integrity
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 5 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Owner’s Manual
47
Troubleshooting
Condition/Problem Things to Check Solution
Pedals will not move Pedal locations The Pedals may be “bottomed out”. Safely grasp the Static
Handlebars and apply your weight to the heel of the higher foot.
While still grasping the Static Handlebar, lean back slightly
applying more weight onto the heel. Once the Pedals begin to
move, resume your intended workout.
Unit rocks/does not
sit level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit Adjustment may not be able to compensate for extremely uneven
surfaces. Move machine to level area.
Foot pedals loose/unit
diicult to operate
Hardware Tightly secure all hardware on the Pedal Arms and Handlebar Arms.
Rubbing sound outside of
Shrouds during operation
Caps Slightly loosen Caps on Crank Arms
Metallic rubbing sound
from within Shrouds during
operation
Brake bracket Brake bracket needs to be aligned. Contact Customer Service
(if inside US/Canada) or your local distributor (if outside US/
Canada).
Machine seems to release
Pedals for a moment during
operation
Belt slip Contact Customer Service (if inside US/Canada) or your local
distributor (if outside US/Canada).
Console continuously
displays a video of machine
features
Console is in demonstration
mode
Press and hold the hidden button beside the JRNY QR code on the
Console for 3 seconds. The hidden button is centered in the text to
the left of the QR code. The setting will take eect after the next
time the machine goes into Sleep Mode.
Console displays “Base
Connect Error”
Data cable Make sure the data cable connection to the Console is firmly
seated.
Console displays an update
prompt
Console Allow the Console updates to run. The screen may go dark
during the update process. Do not turn the power o or leave
the machine unattended. Once the updates are completed and
the Power-Up Mode screen is displayed, the machine may be
powered o.
Section
Name
48
Owner’s Manual
Warranty
Owner’s Manual
49
Buy Back Guarantee (US/Canada only)
We want you to know that your BowFlex™ Max Trainer™ machine is a superior product. Your satisfaction is guaranteed. If, for any reason,
you are not 100% satisfied with your BowFlex™ Max Trainer™ machine, please follow the instructions below to return your merchandise
and receive a refund of the purchase price, less shipping and handling.
This BowFlex™ Max Trainer™ Buy Back Guarantee applies only to merchandise purchased by consumers directly from BowFlex Inc. This
guarantee does not apply to sales made by dealers, retailers, or distributors.
1. Call a BowFlex™ Max Trainer™ Representative at 1-800-605-3369 for a Return Authorization Number (RMA). An RMA will be granted if:
a. The BowFlex™ Max Trainer™ exercise machine was purchased directly from BowFlex Inc.
b. The request to return the product is within 6 weeks of the delivery date of your merchandise.
2. If an RMA is granted, the following instructions will prevent delays in the processing of your refund.
a. The merchandise must be returned to the address given to you at the time of the Return Authorization Call.
b. All returned merchandise must be properly packaged in good condition, preferably in the original boxes.
c. The exterior of the boxes should be marked clearly with:
• Return Authorization Number
• Your Name
• Your Address
• Your Phone Number
d. Additionally, a piece of paper with your name, address and phone number or copies of your original invoice should be placed in
each box of merchandise.
e. Your RMA number is time sensitive. Your shipment must be post marked within two weeks from the date the BowFlex™ Max
Trainer™ Representative issued the Return Authorization Number.
Note: You are responsible for return shipping and for any damage or loss to merchandise that occur during return shipment. BowFlex
recommends that you obtain tracking numbers and insure your shipment.
Unauthorized Returns
BowFlex Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current Return Merchandise
Authorization (RMA) number issued by BowFlex. Failure to properly mark packages with a valid RMA number, or allowing an RMA number
to expire, will cause BowFlex Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject
to a refund or credit and BowFlex will discard the product. The customer assumes all shipping and handling charges for any unauthorized
return.
50
Owner’s Manual
Warranty (US/Canada only)
Who Is Covered
This warranty is valid only to the original purchaser and is not
transferable or applicable to any other person(s).
What Is Covered
BowFlex Inc. warrants that this product is free from defects in
materials and workmanship, when used for the purpose intended,
under normal conditions, and provided it receives proper care
and maintenance as described in the Product’s Assembly and
Owner’s manual. This warranty is good only for authentic, original,
legitimate machines manufactured by BowFlex Inc. and sold
through an authorized agent and used in the United States or
Canada.
Terms
Warranty terms for products purchased in US/Canada are as
stated below.
Frame 10 years
Parts 2 years
Electronics 1 year
Labor 1 year
(Labor support does not include the installation of replacement
parts involved in the initial product assembly and preventative
maintenance services. All repairs covered under the labor portion
of the warranty must be preauthorized by BowFlex. The customer
will be responsible for a minimal trip charge.)
For warranty & service of products purchased outside US/
Canada, please contact your local distributor. To find your local
international distributor, go to:
https://global.bowflex.com
How BowFlex Will Support the Warranty
Throughout the terms of the warranty coverage, BowFlex Inc. will
repair any machine that proves to be defective in materials or
workmanship. BowFlex reserves the right to replace the product
in the event a repair is not possible. When BowFlex determines
replacement is the correct remedy, BowFlex may apply a limited
credit reimbursement toward another BowFlex Inc. brand Product,
at our discretion. This reimbursement may be prorated based on
length of ownership. BowFlex Inc. provides repair service within
major metropolitan areas. BowFlex Inc. reserves the right to charge
the consumer for travel outside these areas. BowFlex Inc. is not
responsible for dealer labor or maintenance charges beyond the
applicable warranty period(s) stated herein. BowFlex Inc. reserves
the right to substitute material, parts or products of equal or
better quality if identical materials or products are not available
at the time of service under this warranty. Any replacement of the
product under the terms of the Warranty in no way extends the
original Warranty period. Any limited credit reimbursement may
be prorated based on length of ownership. THESE REMEDIES ARE
THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF
WARRANTY.
What You Must Do
• Retain appropriate and acceptable Proof of Purchase.
• Operate, maintain, and inspect the Product as specified in the
Product Documentation (Assembly, Owner’s Manuals, etc.).
• Product must be used exclusively for the purpose intended.
• Notify BowFlex within 30 days after detecting an issue with the
Product.
• Install replacement parts or components in accordance with any
BowFlex instructions.
• Perform diagnostic procedures with a trained BowFlex Inc
representative if requested.
What Is Not Covered
• Damage due to abuse, tampering or modification of the Product,
failure to properly follow assembly instructions, maintenance
instructions, or safety warnings as stated in the Product
Documentation (Assembly, Owner’s Manuals, etc), damage due to
improper storage or the eect of environmental conditions such
as moisture or weather, misuse, mishandling, accident, natural
disasters, power surges.
• A machine placed or used in a commercial or institutional setting.
This includes gyms, corporations, work places, clubs, fitness
centers and any public or private entity that has a machine for use
by its members, customers, employees or ailiates.
• Damage caused by exceeding maximum user weights as defined in
the Product’s Owner’s manual or warning label.
• Damage due to normal usage and wear and tear.
• This warranty does not extend to any territories or countries
outside the United States and Canada.
How to Obtain Service
For Products purchased directly from BowFlex Inc. contact
the BowFlex oice listed on the Contacts page of the products
Owner’s manual. You may be required to return the defective
component to a specified address for repair or inspection, at your
expense. Standard ground shipping of any warranty replacement
parts will be paid by BowFlex Inc. For products purchased from
a retailer, you may be asked to contact your retailer for warranty
support.
Owner’s Manual
51
Warranty (US/Canada only)
Exclusions
The preceding warranties are the sole and exclusive express
warranties made by BowFlex Inc. They supersede any prior,
contrary or additional representations, whether oral or written.
No agent, representative, dealer, person or employee has the
authority to alter or increase the obligations or limitations of
this warranty. Any implied warranties, including the WARRANTY
OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, are limited in duration to the term of
the applicable express warranty provided above, whichever is
longer. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Limitation of Remedies
Except as otherwise required by applicable law, the purchaser’s
exclusive remedy is limited to repair or replacement of any
component deemed by BowFlex Inc. To be defective under the
terms and conditions stated herein. In no event will BowFlex Inc.
Be liable for any special, consequential, incidental, indirect or
economic damages, regardless of the theory of liability (including,
without limitation, product liability, negligence or other tort) or for
any lost revenue, profit, data, privacy or for any punitive damages
arising out of or related to the use of the fitness machine even if
BowFlex Inc. Has been advised of the possibility of such damages.
This exclusion and limitation shall apply even if any remedy fails
of its essential purpose. Some states do not allow the exclusion
or limitation of consequential or incidental type damages so the
above limitation may not apply to you.
State Laws
This warranty gives you specific legal rights. You may also have
other rights, which vary from state to state.
Expirations
If the warranty has expired, BowFlex Inc. may assist with
replacements or repairs to parts and labor, but there will be
a charge for these services. Contact a BowFlex oice for
information on post-warranty parts and services. BowFlex does
not guarantee availability of spare parts after expiration of
warranty period.
International Purchases
If you purchased your machine outside of the United States consult
your local distributor or dealer for warranty coverage.
For assembly video, please visit:
www.bowflex.com/getting-started.html
8030755.100123.B
EN
