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20 Emeril Lagasse French Door AirFryer 360™
Troubleshooting
Problem Possible Cause Solution
The appliance does not work
1. The appliance is not plugged in.
2. You have not turned the appliance on
by setting the preparation time
and temperature.
3. The appliance is not plugged into a
dedicated power outlet.
1. Plug power cord into wall socket.
2. Set the temperature and time.
3. Plug the appliance into a dedicated power
outlet.
Food not cooked
1. The
appliance is overloaded.
2. The temperature is set too low.
1. Use smaller batches for more even cooking.
2. Raise temperature and continue cooking.
Food is not fried evenly
1. Some foods need to be turned
during the cooking process.
2. Foods of different sizes are being cooked
together.
3. Accessories need to be rotated, especially
if food is being cooked on multiple
accessories simultaneously.
1. Check halfway through process and turn food
if needed.
2. Cook similar-sized foods together.
3. Rotate the accessories halfway through the
cooking time.
White smoke coming
from appliance
1. Oil is being used.
2. Accessories have excess grease
residue from previous cooking.
1. Wipe down to remove excess oil.
2. Clean the components and appliance interior
after each use.
French fries are
not fried evenly
1. Wrong type of potato being used.
2. Potatoes not blanched properly during
preparation.
3. Too many fries are being cooked at once.
1. Use fresh, rm potatoes.
2. Use cut sticks and pat dry to remove
excess starch.
3. Cook less than 2 ½ cups of fries at a time.
Fries are not crispy 1. Raw fries have too much water.
1. Dry potato sticks properly before misting oil.
Cut sticks smaller. Add a bit more oil.
The appliance is smoking.
1. Grease or juice is dripping onto the
heating element.
1. The appliance needs to be cleaned.
Place the Baking Pan below the Crisper Tray
or Wire Rack when cooking food with a high
moisture content.
NOTE: Any other servicing should be performed by an authorized service representative. Contact customer service using the information on the back
of this manual.
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