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ninjakitchen.co.ukninjakitchen.co.uk
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug
unit before troubleshooting.
• When do I press the Woodfire Flavour technology button?
Press the Woodfire Flavour technology button before pressing start when wanting to add smoke
using the Grill, Air Fry, Roast, Bake or Dehydrate. You do not need to press the Woodfire Flavour
technology button when using the Smoker function. We don't advise to use Woodfire Technology with
reheat, as your food is already full of flavour.
• Why are flames coming out from the pellet box?
Small flames can come out from the pellet box if the grill lid is lifted in windy conditions.
• Where should I keep my pellets stored?
Always store pellets in a dry area. Any moisture in the pellets can compromise ignition and quality of
smoke flavour.
• Should I use any oils or non-stick sprays when smoking?
No, we do not recommend using any oils or non-stick sprays when smoking because smoke will not
adhere to the food as well.
• How do I dispose of burnt pellets after a cook cycle?
Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box until
the grill has stopped smoking, pellets have completely burnt out and the smoke box has cooled. Then,
remove the smoke box and safely discard cooled ash contents.
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
GRILL: approx. HI 8-12 | MED 6-11 | LO 5-9mins.
AIR FRY, BAKE, ROAST: 3 minutes
SMOKER, DEHYDRATE, REHEAT: No preheat.
If adding Woodfire Flavour, ignition time will add an additional 2-4 minutes.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
If using an extension cord, ensure it is suitable for use outdoors with outdoor appliances. Using the
incorrect cord could lead to the cord overheating, melting and/or a drop in voltage.
While preheating is strongly recommended for best results, you can skip it by pressing and holding the
START/STOP button for 3 seconds. "ADD FOOD" will flash across the screen. Open the lid and place
ingredients in unit. Once the lid is closed, cooking will begin and the timer will start counting down.
• Can I turn o Woodfire Flavour technology?
If you pressed Woodfire Flavour technology and already started your cooking function by pressing
START, you can press the Woodfire Flavour technology button again to turn it o if the ignition cycle
is less than 75% complete (indicated by the progress bar on the display screen). If pellets have fully
ignited and the grill has transitioned to the preheat cycle (indicated on the display screen), you cannot
turn Woodfire Flavour technology o.
• Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add more pellets once the first batch has fully burned.
Press and hold the Woodfire Flavour technology button for 4 seconds to ignite new full box of pellets.
If running back-to-back smoking sessions, we recommend refilling the smoke box using the pellet
scoop when half the pellets have burned. DO NOT refill more than 2 times. DO NOT re-ignite pellets.
• “Add Grill” appears on the control panel display.
The grill plate needs to be installed. Once installed, close the lid and press the start button to begin.
• “Add Food” appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients.
• “Shut Lid” appears on the control panel display.
The lid is open and needs to be closed for the selected function to start.
• “E” appears on the control panel display.
The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.
So we may better assist you, please register your product online at ninjakitchen.co.uk and have the
product on hand when you call.
• My unit won't turn on?
1 Check the residual current device (RCD) is fully plugged in and the reset button has been pressed.
2 Ensure the press switch is turned to the ON position.
3 Make sure the dial is not in the OFF position.
If your unit doesn't turn on after taking the steps above, please contact Customer Service at
0800 862 0453.
• Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
• Do I need to completely fill the smoke box with pellets?
Yes, always fill the smoke box to the top. We've perfected the amount of pellets needed for each
smoke session, regardless of the function or food load, the unit will burn through them appropriately.
CLEANING YOUR WOODFIRE ELECTRIC BBQ GRILL & SMOKER
The unit should be cleaned thoroughly after
each use. ALWAYS let the appliance and
accessories cool before cleaning.
• Unplug the unit from power source before
cleaning. Keep the lid open after removing
your food to allow the unit to cool quicker.
• Remove smoke box and safely discard
cooled ash contents after every use.
• The pellet scoop is dishwasher safe. The grill
plate, crisper basket, grease tray and smoke
box are NOT dishwasher safe.
• Carefully remove cooled grease tray from
the back of the unit. Safely discard grease
contents and hand-wash grease tray in
warm, soapy water.
• Cleaning of the smoke box is not required.
However if desired, a wire brush can be used
to remove extra creosote.
• If food residue or grease is stuck on the grill
plate or any other removable part, soak in
warm, soapy water before cleaning.
• Remove non-stick grill plate and crisper
basket (if used) after each use and
hand-wash with warm, soapy water.
• When stacking the coated accessories to
store, place a cloth or paper towel between
each piece to protect the coated surfaces.
CLEANING THE LID
• The inner lid should be wiped down with
a damp towel or cloth after each use to
deodorise the unit and remove any grease.
• Gently wipe down the inside of the lid with a
damp cloth.
NOTE: NEVER use abrasive tools or cleaners.
NEVER immerse the main unit in water or any
other liquid. DO NOT place in dishwasher.
NOTE: DO NOT use liquid cleaning solution
on the smoke box.