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Action Yes No
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is
solved.
Solving copy problems
• “Copier does not respond” on page 347
• “Partial document or photo copies” on page 347
• “Poor copy quality” on page 348
• “Scanner unit does not close” on page 350
Copier does not respond
Action Yes No
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Clear the error or
status message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Step 3
Turn o the printer, then wait for about 10 seconds, and then turn
it back on.
Did Performing Self Test and Ready appear?
The problem is
solved.
Contact
customer
support.
Partial document or photo copies
Action Yes No
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 2. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Troubleshooting 347
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