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6. Trouble shooting
10
Fill the water tank up to the maximal
water level.
The dispense button is locked. Press the safety lock button to unlock.
The appliance is not connected
to power.
Plug in the power plug.
The appliance is not connected
to power.
The appliance is not connected
to power.
Plug in the power plug. If it does
not work, please contact
consumer care.
The appliance does not
dispense hot water.
Plug in the power plug.
The water in the water tank is
below the minimal water level.
The display panel does
not light up.
The appliance is in sleep mode.
Touch the safety lock button to
wake up the appliance.
Problem Possible causes Solutions
Button/display panel
does not respond.
Leakage of the water tank
The water tank is not sitting well
on the base.
The sealing valve at the bottom
of the tank is faulty.
Please contact consumer care.
The appliance is in sleep mode.
Touch safety lock button to wake up
the appliance.
There is condensed water on the
display after dispensing hot water.
Wipe the panel with a dry cloth. If it does
not work, please contact consumer care.
The appliance does not
dispense ambient water.
The appliance is not connected
to power.
The water in the water tank is
below the minimal water level.
Fill the water tank up to the maximal
water level.
Plug in the power plug.
The water pump is damaged. Please contact consumer care.
Limescale builds up in the heating
element.
There is air in the water pump.
Fill the water tank up to the maximal
water level.
Follow the descaling instruction in
chapter 5 to descale.
Water shortage indicator
lights up.
The water in the water tank is
below the minimal water level.
Fill the water tank up to the maximal
water level.
The appliance is not cleaned
thoroughly after descaling.
a long time.
Discard the remaining water in the water
instruction to clean the appliance.
Odd taste of the water.
of life.
cartridge.
Limescale builds up in the heating
element.
Follow the descaling instruction
in chapter 5 to descale.
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