MaxiCharger AC Residential
User Manual
i
Trademarks
Autel
®
and MaxiCharger
®
are trademarks of Autel Intelligent Technology Corp., Ltd., registered in China, the
United States and other countries. All other marks are trademarks or registered trademarks of their respective
holders.
Copyright Information
No part of this manual may be reproduced, stored in a retrieval system or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission
of Autel.
Disclaimer of Warranties and Limitation of Liabilities
All information, specifications and illustrations in this manual are based on the latest information available at
the time of printing.
Autel reserves the right to make changes at any time without notice. While information of this manual has
been carefully checked for accuracy, no guarantee is given for the completeness and correctness of the
contents, including but not limited to the product specifications, functions, and illustrations.
Autel will not be liable for any direct, special, incidental, indirect damages or any economic consequential
damages (including the loss of profits).
For Services and Support (24/7):
Web: www.autelenergy.us
Tel: (844) 765-0150
Email: [email protected]om
Address: 36 Harbor Park Drive, Port Washington, New York, USA 11050
For technical assistance in all other markets, please contact your local selling agent.
ii
Safety Information
For your own safety and the safety of others, and to prevent damage to the device and vehicles upon which it
is used, it is important that the safety instructions presented throughout this manual be read and understood
by all persons operating or coming into contact with the device.
(1) “IMPORTANT SAFETY INSTRUCTIONS” and “SAVE THESE INSTRUCTIONS”
INSTRUCTIONS IMPORTANTES CONCERNANT LA SÉCURITÉ CONSERVER CES INSTRUCTIONS
(2) INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK
INSTRUCTIONS AYANT TRAIT À UN RISQUE D’INCENDIE OU DE CHOC ÉLECTRIQUE
Safety Messages
Safety messages are provided to help prevent personal injury and equipment damage. All safety messages are
introduced by a single word indicating the hazard level.
DANGER
Indicates an imminently hazardous situation with a high risk level which, if the danger is not avoided, will
cause death or serious injury.
WARNING
Indicates a potentially hazardous situation with moderate risk level which, if the warning is not obeyed, can
cause death or serious injury.
CAUTION
Indicates a potentially hazardous situation with a medium risk level which, if the caution is not obeyed, may
cause minor or moderate injury or damage to the equipment.
The safety messages herein cover situations Autel is aware of. Autel cannot know, evaluate or advise you as
to all of the possible hazards. You must be certain that any condition or service procedure encountered does
not jeopardize your personal safety.
SAFETY WARNINGS
Read and follow all warnings and instructions before installing and operating the charger.
This equipment should only be installed by a licensed electrician in accordance with all local codes and
ordinances.
This equipment must be grounded through a permanent wiring system or an equipment-grounding
conductor.
Do not install or use this equipment near flammable, explosive, harsh, or combustible materials,
chemicals or vapors.
Children should be supervised when around this equipment.
Do not insert fingers or foreign objects into the electric vehicle connector.
iii
Do not use the equipment if the flexible power cord or EV cable is frayed, broken or otherwise damaged,
or fails to operate.
Do not use the equipment if the enclosure or the EV connector is frayed, broken or otherwise damaged,
or fails to operate.
Use 90 °C wire copper conductors only.
Do not operate the equipment outside its operating temperature range of -40 to 131 °F (-40 to 55 °C).
Incorrect installation and testing of the equipment could potentially damage the vehicle's battery,
components, and/or the equipment itself.
Handle the equipment with care during transportation. Do not subject it to strong force or impact or pull,
twist, tangle, drag or step on the equipment, to prevent damage to it or any components.
For NEMA plug-in version, use only the NEMA outlet (6-50 or 14-50).
Neutral must be bonded to Ground upstream at the transformer or panel for each separately derived
system.
For use with Electric Vehicles
Pour utilisation avec desvéhicules électriques
Ventilation Not Required
Aucune ventilation requise
Use Copper Conductors Only
Utiliser uniquement des conducteurs en cuivre
CAUTION
To avoid a risk of fire or electric shock, do not use this device with an extension cord.
AVERTISSEMENT
Pour réduire le risque de choc électrique ou d’incendie, ne pas utiliser de rallonge avec cet appareil.
THE SUITABILITY OF THE USE OF FLEXIBLE CORD IN ACCORDANCE WITH CE CODE, PART I, RULE 4-012, IS TO
BE DETERMINED BY THE LOCAL INSPECTION AUTHORITY HAVING JURISDICTION
C’EST À L’AUTORITÉ LOCALE COMPÉTENTE EN MATIÈRE D’INSPECTION QU’INCOMBE DE DÉTERMINER SI UN
CORDON SOUPLE PEUT ÊTRE UTILISÉ CONFORMÉMENT À L’ARTICLE 4-012 DU CCÉ, PREMIÈRE PARTIE
iv
CAUTION
To reduce the risk of electric shock, connect only to properly grounded outlets.
ATTENTION
Pour réduire le risque de choc électrique, brancher sur une prise correctement mise à la terre.
CAUTION
Risk of electric shock. Do not remove cover or attempt to open the enclosure. No user serviceable parts inside.
Refer servicing to qualified service personnel.
ATTENTION
Risque de choc électrique. Ne pas retirer le couvercle ni essayer d’ouvrir le boîtier. Aucune pièce interne
réparable par l’utilisateur. Confier tout travail d’entretien ou de réparation à un technicien qualifié.
WARNING
This device is intended only for charging vehicles not requiring ventilation during charging.
AVERTISSEMENT
Ce dispositif est destiné au chargement des véhicules ne nécessitant pas de ventilation au cours du
chargement.
WARNING
Automatic reset feature is provided.
AVERTISSEMENT
Caractéristique de réarmement automatique incluse.
v
CONTENTS
SAFETY INFORMATION .................................................................................................................................. II
SAFETY MESSAGES ........................................................................................................................................ II
1 USING THIS MANUAL ........................................................................................................................... 1
1.1 C
ONVENTIONS
..................................................................................................................................................... 1
2 GENERAL INTRODUCTION ..................................................................................................................... 2
2.1 P
RODUCT
O
VERVIEW
............................................................................................................................................ 3
2.2 M
ODELS
............................................................................................................................................................. 5
2.3 I
N THE
B
OX
......................................................................................................................................................... 6
2.4 I
NSTALLATION
T
OOLS
(N
OT
I
NCLUDED
) ..................................................................................................................... 7
3 INSTALLATION ...................................................................................................................................... 8
3.1 E
LECTRICAL
D
ESIGN
.............................................................................................................................................. 8
3.2 P
REPARING FOR
I
NSTALLATION
................................................................................................................................ 9
3.3 NEMA
P
LUG
-
IN
O
UTLET
..................................................................................................................................... 11
3.4 I
NSTALLING THE
C
HARGER
.................................................................................................................................... 12
3.5 P
OWER
S
UPPLY
W
IRING
...................................................................................................................................... 16
3.6 C
ONNECTING THE
E
THERNET
C
ABLE
....................................................................................................................... 19
3.7 RS485
C
ABLE
W
IRING
(O
PTIONAL
) ....................................................................................................................... 20
3.8 A
DJUSTING THE
R
ATED
C
URRENT
........................................................................................................................... 20
3.9 I
NSTALLING THE
H
OLSTER
..................................................................................................................................... 22
4 OPERATION ........................................................................................................................................ 23
4.1 P
OWERING ON
................................................................................................................................................... 23
4.2 A
DDING
Y
OUR
C
HARGER
...................................................................................................................................... 23
4.3 S
TART
C
HARGING
............................................................................................................................................... 24
4.4 S
TOP
C
HARGING
................................................................................................................................................ 24
5 TROUBLESHOOTING AND SERVICE ...................................................................................................... 25
5.1 T
ROUBLESHOOTING
T
ABLE
................................................................................................................................... 25
6 SPECIFICATIONS ................................................................................................................................. 26
6.1 S
PECIFICATIONS
.................................................................................................................................................. 26
6.2 P
RODUCT
D
IMENSIONS
........................................................................................................................................ 28
7 COMPLIANCE ..................................................................................................................................... 29
1
1
Using This Manual
This manual describes the installation and use of the MaxiCharger AC Residential 10 kW/12 kW. Prior to
installation, read through this manual to be familiarized with the instructions of this MaxiCharger to ensure
a successful installation and smooth operations.
1.1 Conventions
The following conventions are used:
1.1.1 Bold Text
Bold text is used to highlight selectable items such as buttons and menu options.
1.1.2 Notes and Important Messages
Notes
A NOTE provides helpful information such as additional explanations, tips, and comments.
Important
IMPORTANT indicates a situation which, if not avoided, may result in damage to the test equipment or
vehicle.
1.1.3 Hyperlinks
Hyperlinks or links that take you to other related articles, procedures, and illustrations are highlighted in blue.
1.1.4 Illustrations
Illustrations used in this manual are only examples; the actual product(s) or screens may vary.
1.1.5 Revision History
Version Date Descriptions
V1 2022.05.25 Initial version
V2 2023.03.09 Complete manual overhaul
2
2
General Introduction
The MaxiCharger AC Residential 10 kW/12 kW is a member of the AC Elite family, which are designed to
charge a plug-in hybrid electric vehicle or an electric vehicle (hereinafter called EV) at your home or condo.
Our chargers provide you with safe, reliable, fast, and smart charging solutions.
This manual will instruct you on how to install and use this charger.
Intended Use
This MaxiCharger is intended for the AC charging of EVs. It is intended for both indoor and outdoor use.
DANGER
If you use the charger in any way other than described in this manual or other related documents,
possible death, injury and damage to property can occur.
Use the charger only as intended.
NOTE
The MaxiCharger AC Residential 10 kW/12 kW can have an in-body holster or a separate holster. The
illustrations in this manual use the separate holster model as an example.
The images and illustrations depicted in this manual may differ slightly from the actual ones.
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2.1 Product Overview
1. LED Indicators (from left to right):
Power LED
Internet Connection LED
Charging LED
Bluetooth Connection LED
2. RFID LED
3. EV Charging Cable
4. Bottom AC Inlet Hole
5. Bottom Ethernet Cable Port
6. Mounting Screws
7. Rear AC Inlet Hole
8. Rear Ethernet Cable Port
9. Product Label
10. RJ45 Port
11. RS485 Port — connects the RS485 cables
12. Current Selector — adjusts the current for the charger
4
LED Description
LED Description
Power LED
Solid Green: The charger is on.
Not Illuminated: The charger is off.
Flashing Yellow: Data is being transmitted and/or firmware is upgrading.
Solid Yellow: Firmware upgrade has failed.
Solid Blue: Data transmission has failed; will illuminate green in five seconds.
Internet
Connection LED
Solid Green: The charger is connected to the Internet.
Not Illuminated: The charger is not connected to the Internet.
Flashing Green: The charger has joined the DLB (Dynamic Load Balancing)
network.
Charging LED
Solid Blue: An EV is connected.
Flashing Blue: A schedule is active.
Flashing Green: An EV is charging.
Solid Green: A charge session has ended.
Not Illuminated: The charger is not connected.
Solid Yellow: A recoverable error has occurred or it is temporarily disabled by
the server.
Solid Red: An irrecoverable error has occurred. (Please contact support.)
Bluetooth
Connection LED
Flashing Green: The charger is connected to a mobile device via Bluetooth.
Not Illuminated: The charger is not connected via Bluetooth.
RFID LED
Illuminated: The RFID function is enabled. You can use the RFID card to start
and stop charging.
Not Illuminated: The RFID function is disabled.
NOTE
The RFID card is purchased separately.
5
2.2 Models
Separate Holster Model
NEMA Plug-in Version
Hardwire Version
NOTE
The Hardwire is not included in the package.
In-Body Holster Model
A. Holster
B. Connector
6
2.3 In the Box
Ensure that all parts are delivered according to the order. Check the packages for the following parts.
Charger
1 PC
Wall Dock
1 PC
Screw (M6 x 50)
2 PCS
Screw (M5 x 12)
1 PC
Wall Anchor (5/16”)
2 PCS
Bottom Entry Power
Conduit Plug (M32)
1 PC
Quick Reference
Guide
1 PC
Packing List
1 PC
Amperage Labels
1 PC
T10 Torx Screwdriver
1 PC
T25 Torx Screwdriver
1 PC
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Holster & Mounting
Holster
1 PC
Wall Dock
1 PC
Screw (M6 x 50)
3 PCS
Screw (M5 x 12)
1 PC
Wall Anchor (5/16”)
3 PCS
NOTE
The Holster & Mounting accessories are only applicable to the separate holster model.
2.4 Installation Tools (Not Included)
Wall stud finder
Pencil or marker
PH2 screwdriver
5/16” drill bit
Power drill
Spirit ruler
Flathead screwdriver
Multimeter
8
3
Installation
3.1 Electrical Design
3.1.1 Upstream Wiring
Chargers are considered continuous load devices (EVs draw maximum load for long durations); therefore,
electrical branch circuits must be sized at 125% of the load for North American installations, in accordance
with National Electric Code (NEC) requirements. (For other regions, refer to local code.) This means that for
a maximum 40 A load at 208/240 V output to an electric vehicle, 50 A breaker is required.
Wiring must be sized in accordance with NEC code for continuous load devices. Typically, 16 mm
2
or 10 mm
2
(6 AWG or 8 AWG) insulated electrical wire is used, depending upon the rating of the circuit and the distance
between the electrical panel and the charger. The terminal block accepts a maximum of 16 mm
2
(6 AWG).
240 VAC Panel
1. Main Breaker
2. PE Bus
3. L1
4. L2
5. Local Service or Sub Panel
6. L1
7. L2
8. PE
9. Input Terminal Block
10. Output Terminal Block
9
208 VAC Panel
1. Main Breaker
2. PE Bus
3. L1
4. L2
5. L3
6. Local Service or Sub Panel
7. L1
8. L2
9. PE
10. Input Terminal Block
11. Output Terminal Block
3.1.2 Grounding Requirements
The charger must be connected to a grounded, metal, and permanent wiring system. An equipment-
grounding conductor must be run with circuit conductors and connected to an equipment-grounding
terminal or lead on the charger.
A grounding conductor that complies with applicable codes must be grounded to earth at the service
equipment or, when supplied by a separate system, at the supply transformer.
Neutral is not used to power the charger but must be properly connected to ground, at the panel transformer,
to provide necessary voltage reference relative to ground.
3.2 Preparing for Installation
3.2.1 Location
Install the charger on a flat and vertical surface capable of supporting its weight (e.g., a finished wall or
pedestal). The maximum weight of a MaxiCharger AC residential 10 kW/12 kW is approximately 14.8 lbs.
(6.7 kg).
Install the charger in a location that allows the charging cable to remain within its bending tolerance.
Position the charger in a location where it is not vulnerable to being damaged.
3.2.2 Positioning
1. Determine the desired charging amperage and whether the desired circuit rating requires a hardwired
circuit. Choose based on the electrical capacity in the panel, the desired speed of charging, and whether
the user prefers a NEMA plug-in or hardwired installation.
Circuit Rating Max Load
Estimated Range per
Hour
NEMA Plug-in Hardwire
50 A 40 A Up to 38 miles/61 km Yes Yes
40 A 32 A Up to 30 miles/48 km Yes Yes
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IMPORTANT
In Canada, a NEMA plug-in installation is only allowed with a 50 amp circuit.
The MaxiCharger AC Residential 10 kW/12 kW can also be wired for higher amperages. Consult all
applicable codes for breaker and wire sizing requirements. The field-wiring terminal is rated to 105 °C
and accepts a maximum of 6 AWG (16 mm²) wire (copper wire only).
Circuit Rating Max Load
Estimated Range per
Hour
NEMA Plug-in Hardwire
70 A 50 A Up to 45 miles/72 km No Yes
2. For NEMA plug-in installation, determine the purchased plug type, either a NEMA 6-50 or 14-50 plug.
3. Ensure the electrical panel supports a 240 V dedicated circuit with a new, dedicated, and non-GFCI two-
pole circuit breaker, in accordance with local codes and ordinances.
4. The recommended installation height is between 33 and 45 inches (850 and 1150 mm). For NEMA plug-
in installation, the NEMA outlet should be located at least 18 inches (460 mm) from the ground adjacent
to the position where the charger will be mounted.
Additionally, the minimum outdoor height is 24 inches (600 mm) and that of indoor is 18 inches (450
mm).
5. The NEMA plug-in version requires an outdoor-rated and weather-resistant electrical outlet, and the
hardwire version requires an outdoor-rated and weather-resistant hardwired installation.
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3.3 NEMA Plug-in Outlet
This section introduces how to install a NEMA outlet if you do not have one already.
WARNING
Switch off the circuit breaker of the electrical outlet before installing the charger.
If you already have a NEMA outlet, ensure that it complies with local electrical codes and has a designated
circuit breaker and electrical wiring that are dimensioned appropriately.
IMPORTANT
When installing a NEMA 14-50 outlet, ensure that the ground pin is facing up as shown as per the diagram.
NEMA 14-50P NEMA 6-50P
Ensure you have the correct permits for this electrical installation.
The NEMA outlet must be placed on the left side of the charger.
The power supply cable length is limited to 12” (300 mm).
CAUTION
To reduce the risk of fire, connect only to a circuit with a branch circuit over-current protection of 50 A in
accordance with ANSI/NFPA 70 (US) CSA C22.1 (Canada).
12
3.4 Installing the Charger
3.4.1 NEMA Plug-in Installation
DANGER
Risk of shock. Turn off the power to the outlet at the circuit breaker until the installation is completed.
STEP 1
To find the ideal mounting height of the charger:
1. Find the wall stud nearest to the NEMA
outlet using a wall stud finder. Draw a
vertical line of approximately 20” (50 cm) in
line with the wall stud.
2. Plug the NEMA cable into the outlet, and
position the charger centered on the vertical
line. Ensure that the NEMA cable has a slight
curve and is not stretched.
3. Mark a horizontal line at the bottom of the
charger.
4. Unplug the charger.
STEP 2
Place the wall dock with the bottom edge aligned
with the horizontal line and the center holes
aligned with the vertical line. Mark the two lower
mounting holes (A) and remove the wall dock.
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STEP 3
1. Drill two 5/16" holes and insert two 5/16"
diameter wall anchors into the lower
mounting holes.
2. Attach the wall dock to the mounting
location by inserting two M6 x 50 screws
(B) into the lower mounting holes.
Tighten the screws using the PH2
screwdriver (not included in the package).
STEP 4
Attach the charger to the wall dock by
inserting the mounting screws (D) on the back
of the charger into the two upper mounting
holes (C). Slide the charger downwards to
engage the screws.
STEP 5
Screw the M5 x 12 screw (E) into the hole at
the bottom of the charger and tighten the
screw to secure the charger using the T25 Torx
screwdriver.
14
3.4.2 Hardwired Installation
The MaxiCharger AC Residential 10 kW/12 kW supports both rear entry and bottom entry wiring. Choose the
most appropriate wiring entry for your charger based on the placement of the wiring.
IMPORTANT
Both the rear entry and bottom entry locations are on the left side of the charger. Ensure that you mount
your charger in a location where the power supply wiring can be easily accessed on the left side.
The rear entry cables should be put through the cable inlet holes prior to mounting the charger to the
wall dock.
Placement
1. Find the wall stud nearest to and on the right
side of the power supply wiring using a wall
stud finder.
2. Draw a vertical line of approximately 20" (50
cm) in line with the wall stud at the
approximate height of your mounting.
3. Place the wall dock with the center holes
aligned with the vertical line. Mark the two
lower mounting holes (A) and remove the wall
dock.
4. For rear entry wiring, mark the cable exit
where the AC input cable will come out from
the wall. Ensure that the cable exit matches
the wall dock notch as per the diagram below.
15
Mounting the Wall Dock
1. Drill two 5/16" holes and insert two 5/16"
diameter wall anchors into the lower
mounting holes.
2. Attach the wall dock to the mounting
location by inserting two M6 x 50 screws (B)
into the lower mounting holes. Tighten the
screws using the type PH2 screwdriver (not
included in the package).
Removing the Covers
1. Remove the two screws (C) at the bottom of
the charger with the T10 Torx screwdriver.
Then remove the faceplate from the middle
of the clasp (D). Set them aside.
2. Unscrew the eight screws to remove the
maintenance cover (E). Set them aside.
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3.5 Power Supply Wiring
IMPORTANT
Use copper conductors with the maximum wire size of 6 AWG (16 mm²).
Ensure that the screws for the terminal blocks are properly tightened.
Ensure that there is no copper wire or debris left inside of the charger before switching on the electrical
power to the charger.
Removing the NEMA Cable (Optional)
In case you need to replace the NEMA cable
with a Hardwire, remove the NEMA cable by
loosening the terminal screws as per the
diagram. Then loosen the cable gland and
pull the NEMA cable out.
Step 1
Rear Entry
1. Remove the rear entry power conduit plug
from the charger and replace it with the
3/4” conduit fitting (F, not included in the
package).
2. Insert the AC input cable into the conduit
fitting and attach the conduit fitting to the
charger. Remove the nut from the conduit
fitting.
17
3. Screw the nut (G) into the conduit fitting.
4. Remove the lower-left cable gland and
install the bottom entry power conduit
plug (H) to the charger.
18
Bottom Entry
Insert the AC input cable into the inlet hole (I).
Step 2
1. Strip the wires to 1/2" (12 mm).
2. Connect the wires (L1, L2, and Ground)
as per the diagram and tighten each
connector screw to 17.7 in·lbs (2 N·m).
3. Reinstall the covers and tighten the
screws.
If the connection to the Ethernet cable and/or RS485 cables (see the instructions below) are not needed,
refer to Step 4 and Step 5 in NEMA Plug-in Installation to finish mounting the charger.
19
3.6 Connecting the Ethernet Cable
Step 1
Rear Entry
1. Pierce the rubber grommet and put the
Ethernet cable (J) through it.
2. Make a RJ45 plug and connect it with the
Ethernet cable.
Bottom Entry
Put the Ethernet cable with the RJ45 plug
through the bottom Ethernet cable port (K).
Step 2
Plug the cable into the RJ45 port as shown.
20
3.7 RS485 Cable Wiring (Optional)
If you need to connect the RS485A and
RS485B cables, insert the cables through the
bottom Ethernet cable port (L) first. Then
connect the cables to the RS485 port (M) as
specified on the terminal block, respectively.
3.8 Adjusting the Rated Current
The MaxiCharger AC Residential 10 kW/12 kW allow you to manually set a lower maximum current using a
current selector when installing your charger on a circuit rated lower than the maximum rating for your
charger.
1. Remove the covers and locate the current
selector.
2. Use a flathead screwdriver to set the
rotary switch to the appropriate position
per the table below.
3. When the current of your charger is set
lower than the maximum rating, choose
the correct current value from the
Amperage Labels and affix it over the
existing label on the charger.
21
Position Amperage (A) Circuit Breaker Rating
0 Not in Use N/A
1 16 20
2 24 30
3 32 40
4 40 50
5 48 60
6 50 70
7 Not in Use N/A
8 Not in Use N/A
9 Not in Use N/A
NOTE
When the rotary switch is at 0, 7, 8 or 9, the corresponding amperage will still be 16, 50, 50, and 50,
respectively.
The maximum current is limited by the power rating of a charger as follows:
— For 9.6 kW model: 40 A
— For 12 kW model: 50 A
CAUTION
To reduce the risk of fire, only connect your charger to a circuit with a branch circuit over-current protection
of 125% of the selected maximum amperage setting of the device in accordance with ANSI/NFPA 70 (US) CSA
C22.1 (Canada).
22
3.9 Installing the Holster
NOTE
The procedures below are only applicable to the separate holster model.
Place the holster on a location where no tension is applied to the charging cable.
1. Place the wall dock on the wall and level it
using a spirit level.
2. Mark the three mounting holes (A) with a
pencil and drill three 5/16" holes.
3. Insert three 5/16" diameter wall anchors
(B) into the holes.
4. Attach the wall dock to the mounting
location by inserting three M6 x 50 screws
(C) into the holes. Tighten the screws using
the PH2 screwdriver (not included in the
package).
5. Position the holster to fit the grooves (D) of
the wall dock. Ensure the installation is
secure.
6. Insert the M5 x 12 screw (E) into the hole
at the bottom of the holster and tighten it
using the T25 Torx screwdriver.
7. Drape the charging cable over the top of
the charger or holster and dock your EV
connector in it.
23
4
Operation
4.1 Powering on
If you have installed a NEMA plug-in model, plug it into the outlet.
For all models, once all electrical connections have been safely made, switch on the power to the circuit from
the circuit breaker and wait for the power supply to come on. There will be a series of self-check starts,
making sure that the charger works correctly and safely. The power LED should illuminate green. If a
recoverable error is detected, the charging LED illuminates yellow; if the error cannot be recovered, it
illuminates red.
WARNING
Be careful when you work with electricity.
4.2 Adding Your Charger
To add your charger
1. Scan the QR code below to download the Autel Charge app to your mobile device from the Google
Play or App Store. For iOS users, you will be redirected to the App Store; for Android users, you will
be redirected to the Google Play.
2. Open the Autel Charge app on your mobile device, and log in with your phone number or email. If
you do not yet have an account, register with your phone number first.
3. Scan the QR code or enter the serial number and PIN code, which can be all found on the Quick
Reference Guide, to add the charger.
4. Follow the on-screen instructions to connect your charger via Bluetooth and connect it to the
Internet. Then choose a desired function to start.
24
4.3 Start Charging
1. Remove the connector from the holster.
2. Plug the connector into your EV charging port.
3. Choose one of the following ways to start a charge session:
—
If the Auto Start function is enabled in the Autel Charge app, the charger will automatically start
charging once the connector is properly connected.
—
Use the Autel Charge app by tapping Start on the Charge screen.
—
If you have set a charging schedule in the Autel Charge app, the charger will initiate a charge session
automatically as scheduled.
—
If the RFID function is enabled, tap your RFID card on the RFID reader.
NOTE
Ensure your EV is charging. The charging LED on the charger should be flashing green. If you suspect the
vehicle is not charging properly, try reconnecting the charging cable or contact customer support.
4.4 Stop Charging
NOTE
If you disconnect the EV charging cable during the charge session, the charger automatically disconnects
the power supply. This stops all charging operations.
When your vehicle is fully charged, the charger will automatically disconnect the power supply.
1. To stop charging, you can choose either of the following two ways:
Wait for the charge session to end and no further actions are required in the case of scheduled
charging or Auto Start.
—
The charging LED will illuminate solid green.
—
The Autel Charge app displays that your EV is fully charged.
End the charge session by tapping Stop on the Charge screen. Or, if the RFID function is enabled,
tap the RFID card on the RFID reader again.
2. Unplug the connector from your EV and return it to the holster.
25
5
Troubleshooting and Service
5.1 Troubleshooting Table
Item
Problems Solutions
1
The charger is successfully
added, but the Bluetooth
connection fails.
Check whether the QR code on the charger is consistent with the QR
code on the Quick Reference Guide. If so, make sure the Bluetooth is
enabled on your mobile device; if not, contact customer support.
2
The charge session does
not start as scheduled.
Do not insert the connector into your EV charging port before setting
up a charging schedule for the first time. Insert the EV charging cable
after the schedule is set up.
3 Over-voltage
Use the multimeter to check whether the voltage on the power input
is too high. If the result is greater than or equal to 115 % of the rated
voltage (276 V), contact local power grid company.
4
Under-voltage
Use the multimeter to check whether the voltage on the power input
is not sufficient. If the result is less than or equal to 70 % of the rated
voltage (161 V), contact local power grid company.
5
Ground fault Ensure the charger is grounded correctly.
6
Power failure Ensure the switch to the circuit breaker is on.
7
Over-heating
Check whether the EV charging cable is securely connected.
Ensure the operating temperature is within the specified range
on the product label.
Stop charging. Restart charging until it is within the operation
temperature range.
8
Residual current detected
Unplug the vehicle and plug in again. If the problem persists, contact
customer support.
9
Bluetooth
communication failure
Ensure the Bluetooth is enabled on your mobile device and the
charger is powered on and operating properly.
Forget the charger in the Bluetooth settings on your mobile
device and pair the charger to your device via Bluetooth again.
If the problem persists, contact customer support.
10
Update failure via
Bluetooth
Make sure the charger is in idle status.
Make sure the Bluetooth connection is working properly.
If the problem persists, contact customer support.
11 Internet connection fails
Try to connect another device to the same Internet, verifying
the Internet connection is working properly.
If the problem persists, contact customer support.
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6
Specifications
6.1 Specifications
Item Description
AC Power Output Rating
Maximum 9.6 kW (240 VAC @ 40 A model)
Maximum 12 kW (240 VAC @ 50 A model)
AC Power Input Rating 208/240 VAC, 60 Hz, single phase @ 16 A, 24 A, 32 A, 40 A, 48 A, 50 A
Circuit Breaker Options (A)
20 A, 30 A, 40 A, 50 A, 60 A, 70 A
(must be sized at 125% of the maximum load, e.g., 50 A breaker for
40 A output)
Input Wiring Scheme Three wires: L1, L2, and Earth (no neutral)
Input Cord
NEMA 6-50
NEMA 14-50
Hardwired
Connector Type SAE J1772
Charging Cable Length 25 ft. (7.5 m)
Display 5 LEDs
Metering Meter IC, ± 1 %
Ground Fault Detection 20 mA CCID with auto retry
Protection Overcurrent, overvoltage, undervoltage, integrated surge protection
Connectivity
Bluetooth
Wi-Fi (2.4G, 802.11 b/g/n)
Ethernet
RS485
Card Reader ISO 15693, ISO 14443
Sub-G (Auto Open the Tesla
Charging Port)
Optional, only available on chargers with in-body holster
Communication Protocols OCPP 1.6J
Mounting Wall-mounted or floor using a pedestal
Enclosure Ratings NEMA 4, indoor or outdoor installation (NEMA cable length: 300 mm)
Operating Temperature -40 to 131 °F (-40 to 55 °C)
Storage Temperature -40 to 158 °F (-40 to 70 °C)
27
Item Description
Dimension (H x W x D)
In-body holster version: 13.2” x 7.4” x 3.8” (336 x 187 x 97 mm)
Separate holster version: 13.2” x 7.4” x 3.3” (336 x 187 x 85 mm)
Weight
Hardwired model: about 14.8 lbs. (6.7 kg)
NEMA plug-in model: about 15.4 lbs. (7 kg)
Safety and Compliance
NEC Article 625 and UL 916, UL 2594, UL2231-1, UL2231-2, UL 1998,
CSA C22.1
Automatic reset feature is provided.
AVERTISSEMENT
Caractéristique de réarmement automatique incluse.
Codes and Standards FCC Part 15 Class B, Energy Star, OpenADR2.0 B
Warranty 3 years
Model
Maxi US AC W12-H
Maxi US AC W10-N14-H
Maxi US AC W10-N6-H
Maxi US AC W12
Maxi US AC W10-N14
Maxi US AC W10-N6
28
6.2 Product Dimensions
In-Body Holster Model
Separate Holster Model
29
7
Compliance
FCC regulatory conformance
：
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired
operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment. Such modifications could void the user’s authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
IC regulatory conformance:
This device complies with CAN ICES-3 (B)/NMB-3(B).
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of
the device.
Cet appareil est conforme à la norme CAN ICES-3 (B)/NMB-3 (B).
Cet appareil contient des émetteurs / récepteurs exempt (s) de licence qui sont conformes aux RSS exemptes
de licence d'Innovation, Sciences et Développement économique Canada. Son fonctionnement est soumis
aux deux conditions suivantes:
(1) Cet appareil ne doit pas provoquer d'interférences.
30
(2) Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un
fonctionnement indésirable de l'appareil.
RF Exposure
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d’ exposition aux rayonnements de la IC établies pour
unenvironnement non contrôé. Cet équipement doit être installé et fonctionner à au moins 20cm de distance
d’un radiateur ou de votre corps.
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