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35
Condition/Problem Things to Check Solution
Resistance does not
change (machine turns on
and operates)
Batteries (if equipped) Replace batteries and check for proper operation.
Check Console Check for visual sign that Console is damaged. Replace Con
sole if damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Reseat all connections. Small latch on connector should line up
and snap into place.
Check Servo Motor
(requires shroud removal)
If magnets move, adjust until they are within the proper range.
Replace Servo Motor if not functioning properly.
If the above steps do not resolve the problem, contact Cus
tomer Care for further assistance.
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection on
console
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset Machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Unit rocks/does not sit
level
Check leveler adjustment Adjust levelers until bike is level.
Check surface under unit Adjustment may not be able to compensate for e[tremely un
even surfaces. Move bike to level area.
Pedals loose/unit dif¿cult
to pedal
Check pedal to crank arm
connection
Pedal should be tightened securely to crank. Insure connection
is not crossthreaded.
Check crank arm to a[le
connection
Crank should be tightened securely to a[le. Be sure cranks are
connected at 180 degrees from each other.
Clicking sound when
pedaling
Check pedal to crank arm
connection
Remove pedals. Make sure there is no debris on threads, and
reinstall the pedals.
Seat post movement Check locking pin Be sure adjustment pin is locked into one of the seat post
adjustment holes.
Check adjustment knob Be sure knob is securely tightened.
Console continuously
cycles through program
screens
Console is in demonstra
tion mode
Hold down the PAUSE/END button and Left button together for
3 seconds.
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