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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit ge.com. Youmay not need to call for service.
PERFECTEMP Possible Causes What To Do
PerfecTemp Thewasher isin a cold • Thisis normal.ThePerfecTemp feature isdesigned not
wash temperature rinse cycle to activate during a cold rinsecycle to improvethe energy
is incorrect efficiency of your washeE
(ReviewPerfecTemp All the water in gour • Wait until the water in the water heater isheated to the
in the "About washer household water heater correct temperature.
features" section) has been used
WATER Possible Causes What To Do
Toomany suds Toomuch detergent • Heasure your detergent carefully. Uselesssoap if you have
soft water,a smallerload or a lightly soiledload.
Type of detergent • Switchto HEdetergent.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Useless detergent. Useless soap if you have soft water,
in washer a smaller load or a lightly soiledload.
Fill hoses or drain hose is • Hake sure hoseconnections are tight at faucets and
improperlg connected rubber washers are installed.Hake sureend of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may • Checkhousehold plumbing. Youmay need to call
be clogged a plumber
Constant water pressure • Tighten hosesat the faucets and turn the water off after
to the fill hoses at the each use,
water source • Checkcondition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seemsincorrect provide improved energg with cooler water temperatures without affecting wash
efficiencg performance.
Control isnot set properly • Checkwater temperature control and adjust.
Water supply isturned off • Turnboth hot and cold faucets fully onand make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are • Turnoff the water source and remove the water connection
stopped up hosesfrom the upper back ofthe washeEUse a brush or
toothpick to cleanthe screensin the machine, Reconnect
the hosesand turn the water back on.
House water heater is • Hake sure housewater heater isdeliveringwater at
not set properly 120°F-140°F(48°C-60°C).
Water pumped out before Lid lifted or cyclewas put in • Resetcycle.
cycle iscomplete pause for over 24 hours
Water won'tdrain Drain hose iskinked or • Straighten drain hose and make surewasher is not
improperly connected sitting on it.
• Topof drain outlet shouldbe lessthan 6 ft (1.8m)
above floor
Washer pauses during ThePREWASHCycle or • Thisis normal.Thewasher alternates between agitate and
wash cycle AUTOSOAKOption was soak during these cycles to get your clothes cleanerwith
chosen lesswear
Washer pauses during This is normal • Thewasher may pause during the spin cycle to remove
spin cycle soapy water more efficiently.
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