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Action Yes No
Step 7
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Are the printer and scanner working?
The problem is
solved.
Contact customer
support.
Solving home screen application problems
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
a Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
• View the IP address on the printer home screen.
• Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b Click Settings > Apps > Apps Management > System tab >
Log.
c From the Filter menu, select an application status.
d From the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
Go to step 2. Contact
customer
support.
Step 2
Resolve the error.
Is the application working now?
The problem is
solved.
Contact
customer
support.
Embedded Web Server does not open
Action Yes No
Step 1
a Turn on the printer.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
The problem is
solved.
Go to step 2.
Troubleshooting 331
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