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Solving scanner problems
• “Cannot scan from a computer” on page 327
• “Partial document or photo scans” on page 327
• “Poor scanned image quality” on page 328
• “Scan job was not successful” on page 329
• “Scanner unit does not close” on page 329
• “Scanning takes very long or freezes the computer” on page 329
• “The scanner does not respond” on page 330
Cannot scan from a computer
Action Yes No
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Go to step 3. Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Clear the error
message.
Go to step 3.
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Contact
customer
support.
Tighten the cable
connections.
Partial document or photo scans
Action Yes No
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Contact customer
support.
Load the document
or photo facedown
on the scanner glass
in the upper left
corner.
Troubleshooting 327
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