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38
ENGLISH
Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
Troubleshooting
Symptom Remedy
Bluetooth®
Sound is being interrupted or
skipped during playback of a
Bluetooth audio player.
• Reduce the distance between the unit and the Bluetooth
audio player.
• Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to the
unit.
The connected Bluetooth
audio player cannot be
controlled.
• Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
“NOT SUPPORT” The connected phone does not support Voice Recognition
feature or phonebook transfer.
“NO ENTRY” There is no registered device connected/found via
Bluetooth.
“ERROR” Try the operation again. If “ERROR” appears again, check
if the device supports the function you have tried.
“NO INFO”/“NO DATA” Bluetooth device cannot get the contact information.
“HF ERROR XX”/
“BT ERROR”
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
“SWITCHING NG” The connected phones might not support phone
switching feature.
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Delete the unused registered Bluetooth device from the
unit. (Page 21)
Symptom Remedy
AMAZON ALEXA
No response from Alexa after
the voice input.
Amazon cloud was unable to analyze the voice input.
Wrong response from Alexa. Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 24)
“DISCONNECTED” Be sure to connect your smartphone to the unit via
Bluetooth. (Page 17)
Not able to connect or
reconnect to Alexa mobile
application.
• Be sure the audio device is connected via Bluetooth.
Select the audio device from [AUDIO SELECT] in
[BTMODE]. (Page 21)
• Perform the one-time setup process again. See “Setup for
the first time” on page 23.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure Alexa source or iPod BT source
is selected.
Not able to exit from
“TALKING” screen after
ending the call.
It may take some time for the unit to exit the “TALKING”
screen. Press number button 6 to return to the previous
source control screen.
Not able to go to
“LISTENING” screen after
activated Alexa.
• Disconnect and connect the Bluetooth connection again.
(Page 17)
• Disconnect and connect the Alexa connection again.
(Page 23)
• Turn off the unit for about 10 seconds, then turn on the
unit and try again.
KDC-BT782HD_K_B5A-3893-00_EN_6th Draft.indd 38KDC-BT782HD_K_B5A-3893-00_EN_6th Draft.indd 38 3/2/2022 4:34:18 PM3/2/2022 4:34:18 PM
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