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12
What to do if …
ʑ
Water is running out. – Correctly attach/replace the drainage hose.
– Tighten screw–fitting on the supply hose.
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Water not flowing in.
Detergent not washed in.
– $Start/Reload not selected?
– Tap not open?
– Filter blocked? Cleaning the filter aPage 11
– Supply hose kinked or jammed?
ʑ
Washing-machine door
cannot be opened.
– Safety function active. Stop the programme? aPage 4
– - - - (Rinse hold = without final spin) selected? aPage 3, 4
– Can be opened via the emergency release only? aPage 13
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Programme does not
start.
– $Start/Reload or Ready in time selected?
– Door closed?
ʑ
Detergent solution is not
drained.
– - - - (Rinse hold = without final spin) selected? aPage 3,4
– Clean the detergent solution pump. a Page 11
– Clean the outlet pipe and/or drainage hose.
ʑ
Water not visible in the
drum.
– Not a fault - water below the visible area.
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Spin result is not
satisfactory,
laundry is wet/too damp:
– Not a fault – unbalanced load detection system has stopped the
spin cycle, laundry unevenly distributed.
Distribute small and large items of laundry in the drum.
– Too low speed selected? aPage 5
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The programme duration
changes during the wash
cycle.
– Not a fault – the programme sequence is optimised for the
particular washing process. This may result in changes to the
programme duration in the display field.
ʑ
Spin cycle actuated
several times.
– Not a fault - unbalanced load detection system adjusts
imbalance.
ʑ
Residual water in the
dispenser for care
products 0.
– Not a fault – effect of the care product not impaired.
– If required, clean the insert. aPage 10
ʑ
Odour forms in the
washing machine.
– Run the .Drum Clean 90° programme without laundry. Use
standard detergent.
ʑ
The status symbol ª
flashes. Foam may be
coming out of the
detergent drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and
pour into dispenser II.
(Not for outdoor, sports and down-filled textiles!)
– Reduce the detergent dosage for the next wash cycle.
ʑ
Loud noises, vibrations
and “wandering” during
the spin cycle.
– Appliance feet fixed?
Secure the appliance's feet. aInstallation Instructions
– Transportation safety devices removed?
Remove transportation safety devices.
aInstallation Instructions.
ʑ
Display panel/indicator
lights do not function
while the appliance is
running.
– Power failure?
– Fuse tripped? Switch on/replace the fuse.
– If the fault occurs repeatedly, call customer service.
ʑ
The programme takes
longer than usual.
– Not a fault – unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault – foam detection system active – a rinse cycle
is switched on.
13
What to do if …
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Detergent residue on the
laundry.
– Occasionally phosphate-free detergents contain water-insoluble
residue.
– Select 2Rinse or brush the laundry after washing.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
– Set the programme selector to  Off and pull out the mains plug.
– Turn off the tap and call customer service. aInstallation instructions
Emergency release e.g. if power failure occurs
The programme continues running when the power supply is restored. If the laundry is still to
be removed, the door can be opened as described below:
Risk of scalding.
The detergent solution and laundry may be hot. If required, leave to cool
down.
Do not reach into the drum in case it is still rotating.
Do not open the door if you can still see water through the glass.
1. Set the programme selector to ÂOff, pull out the mains plug.
2. Drain the detergent solution. aPage 11
3. Pull down the emergency release with a tool and release.
The door can then be opened.
Customer service
ʑ
If you cannot rectify the fault yourself (What to do if ..., aPage 12, 13), please contact our
customer service. We will always find a suitable solution to avoid unnecessary visits by
technicians.
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You can find the contact data for your nearest customer service here or in the customer
service list (depending on the model).
ʑ
Please give customer service the product number (E-no.) and the production number (FD)
of the appliance.
Product number Production number
These instructions can be found: on the
inside of the washing machine door */the
open service flap * and the rear of the
appliance.
* depending on the model
ʑ
Rely on the competence of the manufacturer. Contact us.
You can therefore be sure that the repair is carried out by trained service technicians who use
genuine spare parts.