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12
ninjakitch en.com
TROUBLESHOOTING GUIDE
• How do I adjust the temperature or time while using a single zone?
When a single zone is running the time or temperature can be adjusted at any time by pressing the
up/down arrows.
• How do I adjust the temperature or time while using both zones?
Select the desired zone, then use the TEMP arrows to adjust the temperature or the TIME arrows
to adjust the time.
• Can I cook dierent foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
• How do I pause or stop one zone when using both zones?
Select the zone you want to pause or stop, then press the START/PAUSE button.
• Are the baskets safe to put on my countertop?
The baskets will heat up during cooking. Use caution when handling, and place them on heat-safe
surfaces only. DO NOT place the baskets on the top of the unit.
• When should I use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the food in the
basket so that air can flow under and around it to cook ingredients evenly.
• Why didn’t my food cook fully?
Make sure the basket is fully inserted during cooking. For consistent browning, make sure
ingredients are arranged in an even layer on the bottom of the basket with no overlapping. Shake
basket to toss ingredients for even crispiness. Cook temperature and time can be adjusted at any
time during cooking. Simply use the TEMP arrows to adjust the temperature or the TIME arrows to
adjust the time.
• Why is my food burned?
For best results, check progress throughout cooking and remove food when desired level of
brownness has been achieved. Remove food immediately after the cook time is complete to avoid
overcooking.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden toothpicks
to secure loose lightweight food, like the top slice of bread on a sandwich.
• Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour, then with
egg, and then with bread crumbs. Press breading firmly onto the battered ingredients, so crumbs
won’t be blown o by the fan.
• Why did the display screen go black?
The unit is in standby mode. Press the power
button to turn it back on.
• Why is the unit beeping?
Either the food is done cooking, or the other zone has started cooking.
• Why is there an “E” message on the display screen?
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
• Why did a circuit breaker trip while using the unit?
The unit uses 1690 watts of power, so it must be plugged into an outlet on a 15-amp circuit
breaker. Using an outlet on a 10-amp breaker will cause the breaker to trip. It is also important that
the unit be the only appliance plugged into an outlet when in use.
To avoid tripping a breaker, make sure the unit is the only appliance plugged into an outlet on a
15-amp breaker
13ninjakitch en.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and
is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement.
A fee of $19.95 (subject to change) will be charged when SharkNinja ships the repaired or
replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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