GE - General Electric PGP6036STSS User Manual

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49-2001091 Rev. 2 13

TROUBLESHOOTING TIPS

Troubleshooting Tips ... Beforeyoucallforservice

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem Possible Causes What To Do

Burners have

yellow or yellow-

tipped flames

The combustion quality of

burner flames needs to be

determined visually.

Determinethequalityofflamesvisually.Normalburnerflamesshould

looklike(A)or(B).

Long,brightyellowflamesarenotnormal.Normalflamesmayshow

signs of an orange tint when well heated or signs of flickering orange

due to particles in the gas or air.

Controlknobswill

not turn

Knobisn’tpusheddown. To turn from the OFF position, push the knob down and then turn.

Burners do not

light

Plugoncooktopisnot

completely inserted in the

electrical outlet.

Make sure electrical plug is plugged into a live, properly grounded

outlet.

Gas supply not connected or

turned on.

See the Installation Instructions that came with your cooktop.

A fuse in your home may be

blown or the circuit breaker

tripped.

Replace the fuse or reset the circuit breaker.

Burnerpartsnotreplaced

correctly.

See the Cleaning the Cooktop section.

The electrodes under the

burners are soiled.

See the Cleaning the Cooktop section.

Cooktop is locked. Unlock the cooktop. See the Using the Cooktop section.

The igniter hole (on some

models) is plugged.

See the Cleaning the Cooktop section.

Tickingsoundof

igniter persists

after burner lights

Control knob is still in the

LITEposition.

Turn the knob out of the LITE position to the desired setting.

Turn the burner off and relight. If ticking is still present, call for service.

Top burners do not

burn evenly

Improper burner assembly. Make sure the burner caps are seated correctly. See the Care and

Cleaning of the range section.

Burnerslotsonthesideof

the burner may be clogged.

Remove the burners for cleaning. See the Care and Cleaning of the

range section.

(A) Soft blue flames—

Normalfornaturalgas

(B) Yellow tips on

outer cones—

Normalforpropanegas

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GE - General Electric PGP6036STSS GE Profile 36" Built-In Gas Cooktop with Dishwasher-Safe Grates

User Manual - Page 13