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For touch‑screen printer models, if the printer does not print after pressing twice, and then pressing
twice, then reset the supply usage counter.
For non‑touch‑screen printer models, if the printer does not print after pressing and holding X and
simultaneously for 15 seconds, then reset the supply usage counter.
1 From the control panel, navigate to:
Settings > Device > Maintenance >
Config
Menu > Supply Usage And Counters
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select the part or supply that you want to reset.
3 To clear the message, do either of the following:
• For touch‑screen printer models, press twice, and then press twice.
• For non‑touch‑screen printer models, press and hold X and simultaneously for 15 seconds.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
fill
indicator.
Troubleshoot a problem 186
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